Dawn in the Portrait Studio is amazing!! I cannot recommend her enough. The quality of her work is beyond anything you'd find at a high-end studio. I'm very happy with my children's and family's portraits. What started with a Groupon good for 3 images, ended in the purchase of the full digital download because I simply couldn't choose only 3 out of the many wonderful pictures she took. She works incredibly well with infants and children. Thank you Dawn! read more

This review is for JCPenney portrait. I am so impressed and happy with my newborn pictures. Cris was soooooooo patient I wanted to cry with my newborn but when I saw our photographer not getting mad I calmed down as well as my baby. I am so grateful. Thank you Cris for understanding and making this memory so special for us. One recommendation for moms is if you breastfeed pump before you go and bring milk in a bottle. read more

The best time to go to this store is when they have their yearly sweet sale!! You get a free candy car with a coupon insdie worth up to 25% offf. The items at this department store are pretty low on pricing, so if you get a good coupon you can save lots!! Also, you dont have to buy anything, you can just go to get the candy!!! read more

JCPenney - Department Stores Near Me - Niles, Illinois

Lots of clearance, buy I don't come here often so I don't know if that's a regular thing it that's just for the weekend. The parking was a little tricky, because it was part of Golf Mill Mall. The quality of the clothes aren't so good, but some of the prices justify for the lack of quality. The store was fairly clean and the staff was friendly as well. read more

This review is intended for JCPenney Photography In Golf Mill Mall.I've taken my baby girl there to take pictures and Dawn was simply the best. She knows how to work with babies & she did incredible job. I recommend her to anyone who is looking to take nice pictures of their babies. read more

Horrible experience. We had to wait at least a half hour past our appointment, and the photographer was not good at all. My daughter is 2 and she had many moments where she smiled perfectly and the photographer kept snapping the pics too late. Out of like 30 pictures we got maybe 2 that we liked of her. The rest were of her eyes closed, in tears or not smiling. I feel like I could have taken better pics. read more

I ordered my top down bottom up blinds with the assistance of Pat M in the comfort of my home. She listened to my concerns regarding my old 1920's bedroom windows and the hardware issues. Her suggestions were great as to style, energy efficiency and color. Ray, also from Jcpenny, installed them on a Saturday and they look beautiful. The bedroom actually appears brighter while maintaining privacy. I would highly recommend the Design staff at the Niles, Illinois location and will call them again for advice when I redo my kitchen. read more

The JCPenney website for the portrait studio at Golf Mill in Niles was easy to use, they confirmed my appointment, and were polite and courteous on the phone. However, when we arrived it was chaos. They informed us at check-in that what was confirmed as an "appointment" was merely a check-in time, and that it would be a 1-2hr wait and we should feel free to roam the store. Very frustrating. We left without any pictures. read more

This is the first place I go when I need window treatments. The selection is great, I always find what I need, and the prices are really reasonable. They offer a lot of curtains that can be machine-washed which are the kind I am usually looking for because I don't want to spend money on dry-cleaning curtains! I also really love their furniture department, and specifically like working with Anita. I've purchased two wingback recliners from her and just recently purchased a new mattress as well. She knows her stuff and is not pushy! A pleasure to work with. read more

I went to JC Penny's hair salon. I showed the lady picture on wall how I wanted cut. Well all she did was cut it same length all around. I asked for over ear cut. Got covering my ear. Never again will I go there. I work in Dr's office I'm gonna make sure I tell everyone not to go there. Now I'm going Monday to get my hair fixed. I know everyone wants to keep cost down but hire experienced stylist. read more

The pictures portrait is so understaffed, delays were more than an hour and photographers did not spend more time with us as we used to have before although we waited ao long. JCpenny should look into this and not overwork their staff like this which compromise quality, customer experience, and friendly treatment to customers. read more

The JC Penney's in Niles, IL have the rudest supervisors . There are a few in particular that I have encountered during my visits that I feel need to be retrained in how to speak to the customers as well as their associates . I have observed Nor and Rita talk down to their associates in the men's dept and I have actually spoken to Dahlia who refused to let the associate do a price match for me . I have asked to talk to the store manager on a couple of my visits but she is never there . I'm done shopping at that location . read more

We made an appointment here for our 9 mos old son. We made it for the first slot at 11 am on a Sunday, online. They confirmed our appointment by email as well as a phone call. However, on the day we arrived, they never showed up. We waited 1/2 hr outside the closed studio while the supervisor (of the store, not the studio) frantically called around to see where people were. By then my son was getting agitated and we left. Will never, never return here again. They have so much competition with Sears and other portrait studios nearby and this is a huge blunder on them. I purposely made an appt here knowing all the bad reviews Sears Portraits has gotten. Now I'm looking to take my son to Target Portraits instead. read more

I recently placed an order online because their emails said "30% discount", then "60-70% savings" and finally "up to 80% off". But after placing nine apparel items & shoes in the cart I see in small print on the third checkout page that six of those nine items don't qualify for ANY coupon discount. Same thing has happened to me several times before at JCP - both online and in store. (I must shop there for big & tall sizes.) A few years ago JCP tried honest pricing without phony sales & coupons then gave up and went back to dishonesty.This experience proves an ongoing and systemic effort to mislead and defraud customers. Offer coupons or don't, but don't lie to and cheat customers. Has anyone else experienced this? read more

I just tried calling this store 3 times and no one answers the phone. I just need to find out if they still do tailoring of men's suits. I guess my husband will shop elsewhere to buy a suit. Nobody works here or maybe they're just to lazy to help their customers!!! read more

We've been to the Portrait Studio several times and it's almost always been an excellent experience. We always have attentive service and wonderful pictures. However, I wish they would go back to two employees working at the same time. We had to wait for almost a half hour today because there was only one employee and he had to handle an issue over the phone as well as help two other customers before us. He was doing his best, but if there had been another employee working, they could have divided the work and kept all the customers happy. read more

This is one of the worst JC Penney stores (Golf Mill Niles) I've ever been to. I tried to purchase a Nike jacket in the store which was on their website on sale for $60.00 (original price $80.00). I brought the jacket to the cashier and she told me that they cannot match the price to their online sale price. Why???? So she asked me to pay $60.00 for the jacket which I did and called their customer service to put it on hold. Now the jacket that I picked up in the store by me and paid for is put on hold in customer service area and I have to wait 7 business till same jacket will arrive from their wear house. This is crazy! When I spoke with their customer service they told me that if I want this jacket sooner I have to buy a new one and wait for the one they put on hold to cancel it later. Horrible! Cashiers inexperienced and customer service nonexistent!!! read more

Went here today looking for new clothes for a business trip. They had a great selection of business casual outfits for a great dear. I was able to get 3 pairs of pants, 2 collared shirts, and 6 undershirts for around $100 after using a 25% off coupon that is available online. Staff is friendly and willing to help if needed. read more

Saturday morning at 10:30 am, needed help finding a tie clip, they used to at least walk you to the product. The lady pointed and said it's behind that wall.. okay, then I found one went to women's dept, the lady needed a sku #, she said to go to men's which the lines are SO LONG. Finally some other people helped in the men's department, some gentleman came up to me from the shoes dept and asked me to be wrung out by him, so I did. HE was very nice and helpful and offered me a coupon get more help on Saturday mornings and have people be helped with the employees that are tasking. read more

Workers ignore you, even when you ask for assistance. Panhandlers beg for money when you are shopping. Just an all around not good JcPenney, I'll stick to the one at Woodfield or far west suburbs.... avoid this one at all costs. read more

Don't go to their optical department. There is this lady (She is the main person there), with really bad attitude and bad customer service performance to handle your requirements.She always tried to sell you stuff (sometimes not what you need or want), and can not even give you a free glass cloth after you wait 3 weeks and got your glasses (which worth $250)!!! Don't go there! read more

I am utterly disgusted as to how I was treated by Nora in the Salon at the JCPenney in Niles. Store # 0972. After making two purchases upstairs on 1/29/17 at 12pm and 12:03pm I went downstairs to the hair salon to purchase hair products. I am a regular JCPenney shopper. A few months ago I purchased $1300 of appliances (refrigerator, oven, and range hood). Over the years I've custom ordered window shades and not to mention the numerous times I shop during the year in the past several years. I always get my hair supplies at the JCPenney salon and I have also had a haircut there. So today after I made two purchases upstairs, I went to the salon to shop for shampoos and conditioners. I chose 5 items and I put them on the counter by the register. When I went to pay Nora (rude sales lady and very nasty) was ringing up a customer. She was taking her time, but I was waiting patiently because she had to look up the customer's JC credit card. As I was waiting NEXT in line, another customer had just had her hair done and went in line to pay. As that lady was paying, another lady came inside the salon. So after Nora finished ringing up the first customer, she went to ring up the women who just walked up after having her hair done, even though I was next. I waited patiently and just let her ring up the women who JUST walked up even though I was next. When Nora finished ringing her up, she AGAIN, passed me up and went to the woman who had just walked in. I told Nora in a nice way that I was next and she just helped two people before me and she snapped at me and said, "They are customers!" I told her I"m a customer too and she rolled her eyes at me and was very rude and snippy and accused me of NOT being there. She again proceeded to say that they're customers. So does that mean I'm not a customer after the thousands of dollars I've spent at JCPenney?!?!? I asked for a manager and she kept arguing with me. Then the first two ladies that she rung up came back in the salon and started to verbally harass me! I told them to not get involved and walk away, but I was getting harassed by Nora and a customer who swore at me. I demanded Nora to call security because I was getting afraid, but she refused! I had to ask AGAIN for a manager and Nora walked out of the salon laughing and brought Deena to me. Deena was nice and was trying to help, but Nora got very loud, obnoxious, rude,angry and disrespectful towards me so I asked for a manager above Deena because Nora was yelling at me. Nora was so loud and verbally disrespectful that Deena kept asking her to go to the back, but she just kept on yelling at me so Deena and another employ had to physically pull her to the back room. She was dragged to the back room yelling at me! IT'S ALL ON YOUR SECURITY SURVEILLANCE! Nora was implying that I was lying and not in line when in fact I was waiting patiently in line for many minutes! Then one of the assistant managers, Matt, came. I explained to him what happened and he went in the back for several minutes I assume to calm Nora down and hear her lies. In the mean time, Deena was nice enough to ring up my items and to give me a discount too. I then waited several minutes for Matt to come back out so I can finish telling him the whole story. I don't know what was taking him so long. Anyway, he came back out, and I asked for the store manager's name, and I asked him to have her view the surveillance video as MY PROOF that I was waiting in line and Nora helped others that came after me because they are "customers" as Nora snapped at me!! I told Matt that I will call the next day to talk to Beth, the store manager. He said he will tell her to look at the security video so I can discuss it with her. The surveillance video is my proof that Nora is a liar and has poor customer service skills and it will also prove she helped other people when it wasn't their turn and it'll also prove that two other sales associates had to drag her in the back because she went off on me! I also want Sandra, the salon manger to know of Nora's inappropriate, disrespectful, tyrant, behavior! Like I said, IT'S ALL ON CAMERA as MY PROOF!! Please reply as to why I had to be treated this way. It all could have been avoided if only Nora rung ME up next, instead of ringing up the two people who came after me because in her psychotic mind, they were customers like she said!!! So what am I!?!?!? I will be waiting for a response. I"m not letting Nora's behavior go! Not after all I money I've spent at JcPenney!! read more

We had the best experience getting our custom window treatment from the Home Store. The designer, Pat Mrazek, is simply the best. She spent many hours in our home, helping us pick products and fabrics for a very complicated window treatment. We had two floor-to-ceiling windows, a glass door to a little balcony and a window over that door. It took a lot of measuring to get it exactly right, and Pat is a perfectionist. Then, we had to wait, while the window treatment was made and then had to wait for the installation. That was the hardest part, as we wanted it yesterday! However, it was completely worth the wait. The two "Daves" were the installers, and nicer guys you could not find. Pat arrived, too, to make sure everything was done exactly right. They fussed over this window treatment, steamed the fabric so it would hang perfectly, just took lots of time to make it look beautiful. We will enjoy this for many years to come. It really makes our bedroom look gorgeous. Thank you so much Pat. You did a terrific job for us. AND, our dogs loved the doggie toys you brought. That was simply the nicest touch, and they actually love those toys more than any of their others. They are spoiled-rotten dogs with many many toys, so that's saying a LOT! This Home Store is highly recommended. JC Penney is actually one of the last department stores to have a custom drapery department and I'm so glad we got to use their services. read more