Today we went to the fine jewelry section of the store. Melony was very outgoing, helpful, and kind. Vicki was patient, kind, and so nice. We had an issue with the Penney's card and Vicki helped troubleshoot with us. There was also a Puerto Rican sales rep and she was really nice as well. Spoke both Spanish and English and really good interpersonal skills. They had a great sale going on and both myself and a family member bought beautiful jewelry. One of the representatives was not as nice. She told me a gold bracelet was expensive and kept trying to push me to the gold plated jewelry. I didn't like that. I felt dismissed and profiled. She was blond with an accent. read more

JCPenney - I have purchased with Vicki's help twice now. I like her a lot! - Department Stores Near Me - Cypress, Texas

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Every single one of these employees are nice and helpful. The store is very clean and has a nice selection. They always have clearance which I love and I always buy way too much lol. Nice selection of shoes and again clearance which I did find some nice items. Disney toy and clothing department makes me feel like a kid again found a Spider-Man jacket on sale my son wanted it I think I'm gonna go back and get it. read more

JCPenney - Department Stores Near Me - Cypress, Texas

5.13.22 I know a lot of people don't shop at JCPenney's but I don't know why. Their sales are really good. Plus they have a rewards program. I came for some new clothes for my husband. (I am tired of looking at his same old clothes) After all the sales & discount I bought 8 for $85. Excellent deal! They have a lot on clearance too. I did not go through it today but maybe next time. read more

JCPenney - Where is everyone? 4.20.21 - Department Stores Near Me - Cypress, Texas

Today, Valentine's Day, I had one of the worst jewelry shopping experiences at this store. I came with my husband and my two-year-old son because my husband wanted to buy me a Valentine's gift. Before I came early to shop, I had searched online and selected the items that the store had that I could see in person. Right from the start, the salesperson started telling me that I could only bring one item to display and that was the store's policy. I didn't ask her to bring them all together. My husband and son had gone to browse the store because my son was bored and I had chosen from 4 items and given them to the salesperson to keep and I made the final decision after consulting with my husband. Meanwhile, the salesperson kept repeating that I can't keep the 4 necklaces you gave me together and I will give them to you one by one because that's our policy. I was angry and impatient and said, "Didn't I tell you to bring them all together?" Has there been a robbery here recently? Her behavior was very bad. I didn't even tell her once that I wanted to see them together. Finally, I was hesitating between the two options when my husband said, "I'll buy you both. " Today, this purchase made me feel really bad and I thought to myself, "I wish I hadn't bought from her." read more

so i come to jcp anytime i need any kind of bedding. its my absolute favorite place for comforters. and im more than happy to spend quite the pretty penny on one as i have several times. today however i had trouble finding the comforter i liked in the size i needed. (only kings were avail in store) so i went to the desk to ask for help ordering one. upon placing the order the system must have been down for the online orders bc none of my cards were working. and i verified that the funds were available. the associate helping my grandmother and i was so very kind i wish i had gotten her name. she was having trouble and called for a manager to assist. well let me tell you this. when rhonda came to "help" i almost took my $300 and went else where. her attitude was absolutely repulsive. she refused to even act like she was trying to help. she simply said well there's nothing i can do (without even trying to help) and asked the next customer to skip over us. now i work in the sales industry. im also a store manager. so im very highly aware that there are times when there is simply nothing one can do to help. but to shoo us away like we inconvenienced her was just straight up rude. and im a very outspoken person. so i spoke my mind when i told her "that's crazy to me that you'd rather shoo away a 300$ sale instead of at least trying to help." she looked at me crazy and i said thats okay ill be filing my complaint. THENNNNNN she wanted to apologize. so ms rhonda if you could please learn some customer service skills that would be greatly appreciated. next time try " im sorry ma'am something is wrong with our system but i can help you place your order online." just like your PART TIME associate did. again wish i had got her name but she herself saved our buisness. i would hate for my family and i to take our buisness elsewhere bc of rude people like rhonda. read more

Options Are Limited, Couldn't Find Things Easily, Pricy I entered the store and I saw pricy prices. I found better prices at walmart for the same exact thing. The place gives a sketchy vibe. The selection was limited, but the workers were nice. I wasn't asked if I needed any help though. You could find some items but it was difficult. read more

Great salon. Very friendly and good customer service. Ms. Denise also does a good job.

I like this location. Fitting rooms are a bit gross. But the store is neatly organized and staff is always lovely.

The store is not always the neatest but some customers are trifling and allow their unruly kids to run around the store messing it up as if it were a playground-- many of the adults aren't much better as they also tend to mess up the displays with no regard for the staffs hard work. I encountered one white female who appeared to be somewhat racist and I addressed her ignorance right then. Aside from that the staff I've encountered is always pleasant and helpful. read more

After JCP phased out their coupons, I was quite hurt. I LOVED coming into JCP and cleaning up with discounts on top of discounts. I did peruse the store about a month after the initiated the fair and square motto, but didn't really see anything I liked (and I'm not use to paying regular price either)! Fast forward to early July after working out at the gym. I had some interviews I was expecting in the near future and decided that I needed a blazer to wear with my slacks. Since I know they sell quality clothes (some I still have are 5 years old in my closet), I felt I might find an inexpensive blazer to suit my needs. What I found was bargains bargains BARGAINS! Course I went to the clearance area, but the regular price items are pretty fair, especially since you know the clothes will last. I will be the first to tell anyone that I do NOT like to shop. I have to be in the mood for it, but one of the employees really made my experience enjoyable. She asked me if there was something in particular I was looking for and helped me find some blazers and even suits that were discounted down. When an item I tried on did not fit, she looked for another size or style to accommodate my needs. I felt like I was in a high end boutique with all the attention I was getting! I finally decided on a pair of slacks, a skirt, and 3 blouses that cost me $50. Great deals! And I would definitely say they were fair and square! read more

Thought I would pop into Penny's and see what was shaking. Loaded up the grand baby plus stroller and we were on our 1st shopping trip together. I knew I had a limited about of time before boredom and the crying would start. I managed to pick out nice sale items for both of us , two shirts one pant for the baby and two skirts and a nice white shirt for myself all under $50 . scored !!!! The sales clear however tried to cheat me with every purchase she refuse to ring up the sale prices I had to watch her with every ring. I don't play with my money honey and you better not either. I like that it is a stand alone building and no mall traffic and drama. read more

Pretty convenient location for Cypressians around the 290 / Fry area. Store is clean and pretty well kept. It was a little crazy during the Christmas season but what store wasn't? JC Penny's prices have pretty much always been fair and some good bargains can be found for the patient shopper. read more

The cashier was sick she kept wiping her nose with her hand then proceeded to touch the bag and hand it to me with her snotty hand. The customers in front of me were still making decisions on what they were going to buy while checking out, which was holding up the whole line with one sick cashier. read more

The Cypress location jewelry department is a joke. You can NOT return a jewelry item if you remove the tag. They will NOT accept a return from another JC Penny location even (with the receipt) they tell you to go back to that store. They will NOT take a return while the pre sale is going on even (with a receipt). They try to tell you that they can only exchange an item even (with receipt). If you ask for a Store Manager you will stand there a minimum of 20 minutes waiting for one while no one is in the store maybe a handful of customers. read more

Popped in last weekend after a long hiatus from this department store (no particular reason). Being a Saturday, and many sales going on, it was swamped! So much I questioned if I wanted to deal with the chaos or leave and come back at another time. Decided to tough it out and got some great home items (pillows, sheets etc) for great prices. The check out lines were very, very long. The check out process moved quickly and their employees were friendly and efficient. Nice to have a department store around the corner. read more

I would give no stars if that was an option. Beyond rude at this Sephora! They have the WORST customer service! Walked in and no one greeted my sister and I. We are VIBs and go to Sephora religiously. We were in there for 45 mins. No one came up to us. When I approached 2 sales associates to ask where to find a product they just cut me off and said they don't have it. They didn't recommend me another product nor did they bother looking. The staff was biased. They only cater to those they believe will spend the most money. After I walked in a white lady came after us and 2 employees approached her giving her their undivided attention. Never have I received so much disrespect at Sephora. I love willowbrook and city centre Sephora. They are kind and genuine. And will take good care of you. Avoid this Sephora in Jcpenny!! read more

JC Penney is the worst department store in america. They cancelled my credit card with them after paying on time every time and most of the time I paid in full. Do not shop there, they do not care about there customers. Their prices are high and their selection is poor, service is slow... as slow as ROSS. With all that they will be closed soon.... good riddance! read more

Kimberly Flowers is my stylist at the salon. She is amazing with color and cut. I Love how quick she is able to get me in and out. I always feel like a million bucks after I leave. I give her 5 Stars! She is wonderful!!!! read more

I originally came for my child's portraits pictures On 2/7/19 and I absolutely love them . The price was acceptable since I i cape during a promotion . I was able to do multiple outfit changes and bring items in . My photographer was Amanda , you did great thanks for all your help! She was very patient will all my ideas and 1 year old ! My only complaint was with the two male cashiers at the front dragging checking people out, and over socializing with coworkers. read more

This review is for the sephora inside this jcpenny.... I have been here few times and always an issue with things. The people who work here need to be retrained, first most can't match properly. They matched me and my cousin wrong twice we had to go get rematched at another location. They are constantly running out of products not to mention running out of gift cards. Who runs out of gift cards?!?! They need to properly do their inventory and order sufficient amount of things. I have been here about 5 times different days and always they are running out of things. Please give this staff proper training to meet needs of their customers. read more

Had an awesome time at JCP tonight. Saved sooo much money with the help of the friendly cashier who checked us out! Knew I loved coming here for a reason. read more

Cindy was one of the most professional and attention to detail stylists I've ever been to yet! I loved that I came in for clothes and decided to come back for a hair cut, definitely coming back again! HIGHLY RECOMMENDED read more

Check out is poor. Slow slow slow. Maybe I'm just a line hater. Traffic hater. Whatever. But if I have to stand in line for ten minutes with only 5 folks in front of me...come on man. Products are fine just hate waiting! This is when people feel the need to write yelp reviews!! read more

The human I own, Anthony, was complaining about the lack of tall man's clothing selection and I, Mason, the genius doxie without opposable thumbs nudged a JC Penny ad out of the mail pile so the lummox would fall over it and go there. Well it worked, he went there and came back with several nice new shirts, and a few other sundries. Of course, all I want is a red bandanna to set off my black and brown fur, but no, he couldn't do THAT. Anyway, he was telling a neighbor that the store was clean, neat and the new price strategy seemed to be pretty nice. So it looks like this place is worth a revisit. When they get a selection of dog collars and treaties, they'll get 5 stars. read more

Shopping for baby clothes for our Daughter to be. Based on the stuff we've got she is already making me go broke!

What a surprise. This is not your typical mall JCP which usually have an out of date feel. This store is bright, clean, the shelves are well kept and well stocked and there was plenty of helpful staff. The checkout line runs in a proper queue! The merchandise selection and pricing is very comparable to Kohl's but better maintained. The carpeted fitting rooms did not have a single straight pin stuck in the carpet. The biggest issue with this store is the parking lot that is shared with a theater that can make parking difficult on a weekend afternoon. read more

Trinesha is a beast on all types of hair!!! I always leave with my hair slayed!!! Book her 2day (713)355-0066

I use the Salon in this JC Penney, and I love it, My very first time I was not too impressed, but decided to give it another try, and I am glad I did. Stylist Cyndi is great, she makes you feel very comfortable with the services and explains everything along the way and the best part...she makes you look great :) read more

I always go to this JCPenney to get clothes but also mostly for my guilty pleasure...Sephora. The store (JCPenney) is always nice and neat and the workers there are nice and helpful. But one time I went into Sephora and was looking at some of the "Philosophy" body washes (the pink frosted animal cracker, which smell delicious mind you) when I started noticing that a worker was probably sneakily following me. Then while I was trying out the pink frosted animal cracker body wash (cause it had one of those cute little circle stickers that said try me) she popped up on the side of me, and I'm not even kidding when I say that she scared the animal crackers out of me. "Are you doing okay?" She asked. I then answered with a polite yes and then left Sephora feeling like they thought that I was going to steal something. Anyways, I take that more as a funny story to tell than a bad experience. They have really cute juniors clothes as well as younger girls clothes! read more

My hair was CHOPPED, as if a toddler cut it. I don't wear my hair down often, so the first time I had it down was a week later. Wow! I can't even see how they let this person cut hair. So, I called the salon to have it fixed and was told they would charge me full price again to fix it. Wow again. I'll be going elsewhere in the future! I warn everyone against letting them cut your hair! read more

I shopped in this store on March 25, 2017. All was well until I got to the check out counter. I asked to check on the price of a dress I found on clearance that didn't match the other identical dresses. The sales clerk, Gornetta or Jornetta (spelling ?) had an instant attitude. She acted like I was bothering her. She started to ring up my other items, on hangers, and bunched them all together on the counter. She was about to throw my stuff in a bag until I asked for her to put them in a bag that hangs. She told her friend to put my items in the bag. She then slung my items at me. My mom asked for her name because she didn't have a name tag on. I walked out the door and the safety detector went off. She left the safety button on one dress. I proceeded to walk out again and the safety detector went off again. She left the safety button on another item. She didn't check all the clothes for the safety buttons. I did it myself. She was a very rude sales clerk and I didn't have time to talk to a manager. Next time I will make sure to speak to a manager regarding the sales clerk. If you are having a bad day, take a break and step away. It's not all customers fault when you have one bad apple. read more

The white girl cashier has the racism。she was very nice to last customer (that are white) when I turn. She face is look like very seriously. And she keep rectify my pronounce。she just the cashier. No a big boss. Ok? When I go to memorial city mall or galleria mall sephora. They always get good service Never back. read more

The salon is fantastic. The store is well-maintained and generally pretty clean. It has a number of different departments, so it's a one-stop shop! My only issue is the rudeness of the clerks in the fine jewelry department. I've never experienced people who just outwardly avoided providing me with service. They wouldn't even look at me, much less ask if they can help, and when I approached them, they turned and walked in a different direction, once mid-stride. I guess they looked at me and made some erroneous assumptions but they NEVER helped me, so I left. read more

I shop at this store first and foremost compared to other stores in Cypress area. Why? Because JC Penney merchandise is always well-stocked, reasonably priced, and well-made. Unlike other "super" stores, JC Penney also is extremely clean, have friendly customer service, and great sales!! Love this store : ) read more

I am new to the area and wanted a YSL lipstick from sephora, so i looked up the nearest location, which turned out to be inside of jcpenney (that concept is new to me). Anyway, the Sephora I found was a only a fraction of the size and stock of the indiviual Sephora stores, and did not carry YSL at all. Which was fine, because honestly I shouldn't be spending $30 on a lipstick anyway so maybe it was fate lol What I did find though was a great selection of clothing. I had kind of written off jcpenney as a shopping option, as the one near me had always seemed to be geared toward older people and housewares. I would have never thought to go in there for clothes, but I found so many good things. I always like a good deal and i was shocked at how well the items were priced. And everything was good quality also. I found good unique pieces in the misses section, and also some nice bright colored tops in the juniors section. They had a good selection of sizes and colors, and I ended up spending almost $200 without even getting the lipstick I went in there for. However, I am giving four stars because of the lack of employees on the sales floor. Because of that, the fitting rooms were also a mess. But the employees I did speak to were very friendly. I will definitely be shopping at this location again. read more

I love tris location, just not the sephora. The guy employees didn't take me serious at all but lady's were quite helpful.