I visited the Cypress Round Top Collection location today, and unfortunately, this was another…read moredisappointing customer service experience. From past visits, I would describe the customer service at this location as hit or miss, but today was particularly frustrating. While shopping, I noticed a sign at the counter mentioning a birthday month reward. Since my birthday was last month, I asked how customers are notified about the reward. I was told that they do not send emails and that the program is "like Kendra Scott." Unfortunately, that comparison really doesn't hold up. Kendra Scott sends multiple emails and reminders before, during, and even toward the end of your birthday month so customers have an opportunity to actually use their birthday benefits. Those reminders were so helpful that I was able to use two of my three birthday offers with them this year. I explained that I had never been made aware of Round Top Collection's birthday reward and asked if there was any way it could still be honored since my birthday had just passed. I was simply told no. There was no attempt to explain the policy further, offer an alternative, or even make me feel as though my business was valued. Beyond the birthday reward, the overall interaction was disappointing. The staff was unfriendly and unhelpful when I asked questions about particular items, and I left feeling like my presence and my business were more of an inconvenience than something appreciated. The birthday reward itself is not what will keep me from returning to this location--the lack of customer service will. After another unfavorable experience at the Cypress location, I will be looking for another Round Top Collection location for future purchases.

11.2.23 I have never been in here before…read more WOW, there was a ton of cute, cute Christmas decorations. I knew when I walked in I was going to love a lot of stuff in here. I did not buy any Christmas decorations today but I might come back for a few items. The ladies working inside were very helpful and friendly. They also have a rewards program. It is free to sign up.

5.22.26 Once again I know I have written a review for this…read moreRoss location but there is no reviews. For me, Ross is hit or miss. I find they have a great selection of baby clothes and none for me. The baby clothes have great prices and quite a few top brands. The furniture selection is meh. The houseware selection is quite large and has great prices. I just don't need anything. The cashier was nice and the line moved fast.

I was at the store earlier today to make some purchases. I was on the line for quite a while trying…read moreto get to the payment counter. I finally made it to the counter only to be discriminated against by Alexis (whom I later learned was the assistant manager of the store) in favor of two Hispanic ladies, and I being a male African- American. Alexis attended to the Hispanic ladies before me despite the fact that the ladies were not in line and I protested that fact, but she just ignored me and started conversing in Spanish with one of ladies. I believe everybody deserved to be treated fairly irrespective of their race.

8.28.26 I did an online order thinking they do curbside…read morepickup last week. I will not be doing that again. I don't like walking to the back of the store to pick up my one item and leave(I was in a hurry) I am happy I did not have to wait in the long line with only one cashier! Why only one??? I cannot comment on the service because I did not need any. The online items use to be up front. I did not have time to shop. For value, I saved $20 on an $80 item. That's nice.

I'm so glad there is a Kohl's at Fairfield Town Center on the northbound side of 290 in Cypress. I…read morewas visiting my friend and I forgot to get a dress shirt for an event. Since Kohl's sent me a $5 birthday gift, I found a perfect excuse to shop here. I noticed this store is more fully stocked than the other stores in Houston. Cashier was the only person I interacted with. I didn't really need any help. The fitting rooms are at the women's department which took me awhile to find them. While there was not much time left to shop, I did what I could to pick up a couple of shirts. Yeah. I definitely have to come back when there is a sale.

4.18.25 I forgot to check in…read more I went to look for some snack container but I found an amazing outdoor rug instead. I have been looking for one for months. When I saw it was blue and 9x12, you know I HAD to buy it!!! It looks great on my patio. (Yea!) The price was cheaper than the ones I have been looking at Lowe's. (By 150-$200!!) The gentlemen that helped me was polite and the cashier was sweet! Not sure why the low stars for this location. I ALWAYS find great stuff here!!!

I love all the items in HomeGoods, but I'm rating this place based off of my experience with the…read moreregister employees. There hasn't been one time when I have been there (even when the line is wrapped around to check out), that there hasn't been a smiling face waiting to greet me. It's refreshing after getting out of those long lines! Ha ha. I do want to give a special shout out to an employee named Hanan. She was the most kind and patient woman. She waited until my situation was completely handled, she made me feel like everything was okay, and gave me her undivided attention. You can tell that she wants to do well at her job and she makes a special effort to go above and beyond.

Quality products with great sale items. I've purchases two comfortable chairs made with quality…read morefabric. All the employees are professional and friendly. One employee in particular named Gracie consistently goes above and beyond to help me find decor to coordinate with items or pictures from my home that I bring. So many items to look at. I appreciate the employees knowledge of the store's inventory so I don't have to search high and low.

Customer service could change they're sitting there literally talking about what to wear and where…read morethey're going and don't bother to ask if we need any help until you rudely have to ask them if anybody's working here when they're right in front of the register, they also made us wait 40 minutes just to tell us that they hold the lampshades we wanted and then when we said we were pay cash if they could give us at least another discount or something small seeing that we had to wait there for 40 minutes and she couldn't even get in the system to do a credit card application

I am typically not a shopper, but my friend turned me onto this store after one of our lunch dates…read morerecently. This place is so terrific! They have bags, pjs, Aggie themed gifts, kitchenware, pillows, home decor, socks, tops, cups, and so much more. Me, not the shopper, walked out with 3 items. My friend, the ULTIMATE shopper, left empty handed. To be fair, she was just there 2 days prior, so that explained it. Top things I love about this store: the helpful and friendly store associate, the rare finds, and the pjs - OMG, the pjs! The softest material for pjs I have ever felt. They are like butter! I purchased a pair for myself and I now know a great gift for others who love pjs. My friend told me they have amazing sales. I am sure I will be back. I also hear they only have one Houston store with 5 or 6 other stores in Louisiana. If you're looking for LA themed items, this is your next spot to check out. You have to GEAUX! ;)

This place has the softest, cutest pj's. Service was great. Selection was good. As far as value, I…read moreguess that's subjective. Cute trinkets, etc for gifting. Would recommend.

5/5 Hope Chest…read moreResale Market is truly a hidden gem! It was my first time stepping in, I'm impressed by how clean, organized, and thoughtfully curated the store is. They have an incredible mix of quality furniture, home décor, and unique finds--always at very fair prices. You can tell the staff takes pride in what they do; they're friendly, helpful, and genuinely excited to help you find exactly what you're looking for. What I love most is that inventory changes constantly, so there's always something new to discover. Whether you're furnishing a home, hunting for one-of-a-kind pieces, or just love browsing beautiful items, this place is an absolute must-visit. Highly recommend the Hope Chest Resale Market--one of the best resale shopping experiences around

I frequently donate here because I like that the profits go towards a lot of good things. I have…read morenever really shopped here, but have browsed every now and then. I noticed the last month the prices on items have gone up and are ridiculously priced. It's becoming like Goodwill. I get they need profit to keep running, but some of the pricing there is comparable to what you'd pay brand new at a store. I also thought the lady who rung me up was rude. She asked if I was paying cash, I said no, then she tapped her finger on a sign that said no under $5 with an attitude. Like lady, I am here to support your organization, you don't need to be rude that I'm trying to buy something. It was very off putting. I went and bought something to make it $5 and went on my way. I saw frames in there that were like $14...there's no way a used frame should be that much. I saw a tiny pumpkin $3..Clothes is $4-5, dressed $7-8...Sounds like Goodwill. I will not be donating here anymore, I'll find another local resale.

This auction house is the best in the Houston area! Tina Murphy is the owner and she rocks, as…read morewell as her staff. I have been a part of her auctions since 2013 and I love it. She has amazing merchandise for sale and she makes sure to let you know if something is dented, chipped, or whatever. Even though she doesn't have too. She is very honesty, generous and makes every auction fun to be a part of. So if you want to enjoy an evening of great merchandise and experience, join her on Tuesday and Saturday evenings. I guarantee you won't regret it.

Tina Murphy is the wonderful owner of Magnolia Gardens Auction House. She's kind, funny, and…read moregenerous. Last year Tina hosted a lunch for the veterans battling addictions at Camp Hope. After the lunch, each veteran was given Magnolia Gardens auction bucks to bid on items from furniture, clothing, appliances, and miscellaneous items. She made it fun! They had so much fun and seeing the joy on their faces for being invited to this special day for them meant so much! As a volunteer, it meant a lot to my husband and to me. They were continually thanked for their service and we all received many hugs of appreciation when they were leaving. Her auctions are also fun! She offers unique furniture, antiques, clothing, outside furniture, jewelry and so many treasures. I highly recommend this business. The heart of this business is Tina Murphy, because she cares about others!

Over $4,000 Down the Drain - Don't Waste Your Money We…read morebought a couch from Rooms to Go in Cypress, TX for over $4,000 -- and the only reason we chose it was because it had heat and massage features. Now, those features are broken and we were just told they don't make the parts anymore. Seriously? Instead of standing behind their product, they told us we had to come in and "make a reselection." That's not a solution when there's nothing in the store we want -- especially nothing comparable to what we paid for. We asked for a refund and were flat-out denied. Hellen, the manager on duty in Conroe, just said it was out of her control. Well, who is in control then? Because someone needs to take responsibility for selling high-dollar furniture with zero long-term support. She said we would need to reach back out to customer service to resolve anything. For a company this size, it's unbelievable how little they care once they have your money. We won't be back -- and we suggest you think twice before handing over yours

On memorial day weekend of 2023, we bought a loveseat + sofa combination, which both included…read morerecliners and charging ports. We enjoyed this Furniture very much for about 11 months and then the wood frame cracked on the loveseat. Rooms To Go sent a repair person who placed repair order for parts after examining it. But then we got a call from Rooms To Go saying that they would just replace the whole loveseat with a brand new one. Very cool! They just installed the new loveseat a few minutes ago and it looks great. We also have an extended warranty that extends a few years beyond the initial 12 month R2Go warranty through their third-party warranty service, Kudos to Rooms To Go for taking care of their customers

I think there's been management change here? The parking lot was extremely small with limited spots…read moreto park in front of the store. I went into the store recently and there were not that many clothing options. The store was extremely humid and it felt like there was not air conditioning running. Walked in and was greeted. Did a quick walk of the store - again, not that many options so I did not purchase anything. Based off the Google reviews, this place seemed to be popular with so many cute clothes, but when I walked in, I was not impressed. Could have just been bad timing that I walked in? Giving this place 4 stars because it has the potential to be a great boutique and the girl that greeted me was nice.

Absolutely love supporting any local boutiques. It was super cute and clean. The two girls working…read morewere so sweet and helpful. Wish I'd live closer to visit more!