Hey, I wanted to take the time to share my recent experience at this Sally beauty supply store. So I came into Sally's 1 hour prior to my best friends wedding. I was the bestman and had the idea of getting some products to enhance the look of my hair. China helped me find what I was looking for and gave exceptional service during a high stress time for me. She was quick and very friendly. I appreciate you helping me that day, a memory I'll never forget!! Thank you, & I hope management finds this useful!! read more

this place is full of miserable old ladys, please hire better, they were so disgustingly rude with no good customers service, the whole time they were complaining about their other coworkers, simply not a good location, I've been to better read more

Great place to get hair products! I love it here! Lots of great things to buy and the ladies who work here are so kind and accommodating!

I came in the other day and had a pretty uncomfortable experience. An older lady was talking out loud about how her husband died, going into some pretty heavy details right in front of everyone. It just didn't feel appropriate for that kind of setting. I had my daughter with me, and she heard everything. Since then she's been anxious and worried about something like that happening to her dad, and that honestly stuck with me. That's why l felt the need to leave this review. read more

We came in for a simple heat protector and conditioner packs. I didn't know this location existed and I'm glad I found this close to home. They have a great variety of products for hair care, nail care, and other beauty needs. We ended up picking up some more things and appreciated the availability and competitive pricing of what we went in for. The customer service was friendly and I'm glad I found this place!! read more

The staff is always very friendly and helpful. Although I was surprised to see a customer give an employee a hard time and complained they weren't provided any personal service. Mind you this employee was the only staff on the floor, literally walked over to the customer to assist and even took the extra step of checking in the back for products the customer wanted. I thought the employee was lovely to everyone especially considering how busy the store was. Please treat retail workers with grace, especially those who are doing their best to provide great service. read more

I don't really go shopping in here very often, well more like hardly ever. I might have to change that. My hairdresser recommended some shampoo from here so I stopped in to check it out. The 2 ladies who were working were very helpful. They answered all my questions and made some recommendations as well. I ended up purchasing the shampoo my hairdresser suggested. The nice lady working the cash register said if I'm not happy with it, I can return it. (People return shampoo... really?!?) Service - good Selection-good Return-yes read more

So thankful for the experience I had here yesterday. I went in trying to find Wella hair color after having a very bad experience at a salon. My hair was way over processed, and a mix of colors from platinum to orange. I was asked if I needed help and said "no, just grabbing something quickly." Haha, well I got help regardless and am so thankful for it! I got guidance on colors, and what products I could use to nourish my hair after the damage. Truly a life saver and will be back in the future. Great experience. read more

I just want to give a quick review before I leave the parking lot. I went in to Sally's to find a good Mother's Day gift as well as a few other hair products. Needless to say my experience was great from the start. I didn't catch her name but an older lady whom I believe was the manager greeted me as soon as I walked in. She then proceeded to aware me of all of the deals going on! I had two options to pick from. Both were hair product gift boxes and because of her knowledge and experience I was able to check out with the perfect items! (I checked out at 12:41 PM on 5/12/24). I hope she gets the recognition she deserves for this and I want let her know how thankful and appreciative I am of her! read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Cypress, Texas

This location often runs out of the products that I need due to it being located in a more busier area. The traffic in this parking lot is insane, so plan to visit during a more tamed hour of the day. Otherwise the staff here are nice and helpful. Love their return policy as they often let you return items that just doesn't work out for ya! But don't abuse the return policy people! read more

The store manager, Vanessa, was very rude, condescending, lacked common decency and basic customer service skills. I will not return to Sally's Beauty Supply due to the way I was spoken to, mocked and treated by Vanessa. To think that someone like this individual is in management at this place of business is alarming and says a great deal about the company. The company nor management value their customers. I will go elsewhere for my hair care needs and will advise others not to shop Sally's as well. read more

Worst service ever. They're so rude they don't help when needed!! Take the extra 5-10 minutes to go to a different Sally's for better service. read more

Just when I thought I had heard all the dumb new policies retail stores could come up with to recoup their losses after Covid 19. I went to the Sally Beauty Supply location at 25905 US HWY 290 in Cypress TX on Saturday Aug 21st and spent $33.51 for four items. The price of the items was not the issue I had. The issue I had was when I was told I could have a bag to put my four items in for only 15 cents more. I know what you may be thinking...seriously? It's only 15 cents! The 15 cents amount was not the issue, most of us throw that much away each month in pennies. The issue is, as a consumer, I expect the price of ANY items that consumers have come to EXPECT to be included (such as a bag) in the pricing of a purchase to be accounted for in the price of each product...not as an up sale at the cash register! This is a great example of HOW TO LOSE A CUSTOMER. I will never return to Sally Beauty Supply at ANY location. This type of policy screams...We think our customers are STUPID and they will fall for anything. I don't think so! Sincerely, a FORMER customer. read more

The girls working here have a bad attitude like all the time ! Also they tried to scam me into paying more for a product that wasn't even the one ordered online. I won't be coming back ! read more

Employees are not helpful and act like you are bothering their 8 hour break. Use the internet and order what you need for half the cost

I've been coming to this Sally's for as long as I remember. They always have a great assortment of hair products that you just can't find at Target or Walmart. My mom and I have shifted through several brands of relaxers for black hair, and they always have a diverse array. Also, the staff is very friendly and helpful, and I never have to saunter around the store for more than a minute before someone offers to help me find my item. Keep an eye out for the sales fliers in the baskets! read more

Today I went in not sure what I needed and they got someone to help me and were very patient with me while I tried to make decision. I was recommended a different product and will return when they receive their shipment Tuesday. read more

Went to Sally's to pick up a toner and Dwan was able to help me immediately! He told me exactly what I needed to get the orange tone out of my hair!!! He told me to get two bottles of T18 and it worked! It is magic!!!! Thank you Dwan for the help!!! He is a hairstylist that knows what you need!!! read more