I was greeted by 2 employees upon arrival; that's where the service ended. I noticed the only other…read morecustomer in the store had to go to the person working the register twice for questions. I needed help finding a lipstick color to match the one I brought in & had to hunt down a representative, and she was chit chatting with either a friend or employee. She answered my question & continued her convo with friend/employee. I had another question, hunted her down again; still chatting with friend. With only 2 customers in the store, some actual customer service would have really been appreciated, especially since it was obvious I had to hunt her down both times for genuine work related inquiries.

Rachel in the cosmetics department helped me so much. She picked different brands of makeup to…read morematch my skin and coloring. I appreciated her time and patience. The manager wanted her to hurry up, so I didn't appreciate that, especially since there weren't many customers and I bought a lot.

This is a great option if you don't like to color your own hair. The shampoo is the best part of…read morecourse! I gave 4 out of 5 because the blow out I had was just a blow dry not a true blow out. No heat styling tools were used at all just a roller brush which I could do myself at the drying station. To make the blow out worth the money some skill should be added to it like styling tools like irons and straighteners. There is a dry bar down the street that does blow outs with tools for $58. Stay competitive!

The first time I came it was a Yelp event promo for service. It was so long ago, I barely remember…read morethe experience since all I got at that time was gloss service. Years later, I come back and I wanted to try a root service from this business because pretty much that's all they do is coloring service. It was easy to book online. It was easy to change your appointment without getting charged. I think the only time you get charged is if you cancel your appointment. So let me remind you that when I walked in I didn't know what to expect. I thought I was getting a relaxing experience. Instead, it was more work than I intended it to be. The woman who did my hair wasn't sure of the shade. I told her I wanted the shade to blend in with the rest of my hair. She did a great job. She was very hospitable however, she didn't explain to me how the process worked. She wasn't very friendly. Tip: if you're getting roots done you can ask for the extended time which is 45 min or the standard time. No one explained to me the process. A different the girl washed my hair. She did a great job. When my hair was washed, she asked me if I wanted a brush or a comb. I wasn't expecting to be asked that question. She proceeded to walk me to this bar where there were a blow dryer and hair products. She pretty much left me there. I'm pretty speechless at this point because obviously from everything that's going on I can figure out myself that it's DO YOUR OWN HAIR. If you want to invest in a blow dryer, the Dyson works faster and the business should invest in providing microfiber hair towels. Their hair dryer took forever to dry my hair. .I walked out there with partially wet hair. I wasn't going to stay in the entire time to blow dry my hair and do my hair right where everyone is sitting. In fact, I just wanted to get out of there. I wanted to take a look at my hair to see the roots were recovered and that was pretty much it. What I failed to check is the color was left on my hairline from the hair wash. Smh.. The woman who colored my roots didn't check to see if the roots turned out ok. She wasn't the one who checked me out either. She went on to the next person without even acknowledging a thank you for coming in or hope you like your hair. Despite her lack of customer service, I still left her gratuity. Unfortunately, I'll never return to this location. No customer service. Disappointed. Feedback: If you're looking for new customers or new members for that matter, you might want to reiterate the process of how your business works because as I was sitting there, I was interested in being a member. It was a great price, but after this experience, I don't think I'm going to return. I can go to another for salon for the same price who blow dry + style for the same price. Madison Reed charges extra for everything here.

We had an amazing two visits so far. The first one was for my 13 year old daughter and the second…read moreone was for me. Both instances we had really good experiences with Chloe and Brie. We were very happy with the end product. I am very happy we've found a place in the area. We've tried several places since moving here 2 years ago and haven't had much luck finding a good overall place.

Walked in was sat down in chair and discussed color toner and cut and she said she didn't have time…read moreto do a toner. I booked all three services at the same time. She said she would see if someone else had time to do my services. Wow! I booked her because I did the profile and she is what I was paired with. First and last time.

My favorite ULTA!!!!!! Good location, convenient, and I…read morealways can find what I want here.

Warning!!! Do not go into this store unless you are prepared to come out with multiple items. Love…read morethe convenience of numerous brands at one location. I'm also impressed that if you get something home and it doesn't work for your skin or hair that this establishment allows you to return it. We've all bought that one lipstick or mascara that sat in our drawer, never used. Never again!

I got here right at 6 on Saturday. They already had the screen closed and wouldn't help me refill…read moremy prescription that was ready for pickup. I've been sick all day and then found out my doctor sent it here instead of the one I requested. (Not the pharmacy's fault) but still had to drive 30 minutes to this one and then was told that could not pick it up.

The shift lead Rayveona is so kind and patient with the photo orders that I needed help with, will…read moreorder photos from that location again!

Beautiful store - exceptionally clean and prices are standard. The customer service is AMAZING…read morethough! I brought my teenage daughter in and was blown away by the kindness, attention, and education that the gentleman working gave her. Top notch!!!

Really nice boutique. I made an appointment and had Todd do my makeup. He did a fantastic job and…read moreintroduced me to some great new brands. They have a great variety with prices comparable to Sephora - Kevyn Aucoin, Becca, Stila, Bare minerals, etc. etc.

Rude. Just rude. You can hear the tone difference in customers greeted and at checkout I was…read moretreated like an inconvenience. So I did a return because why should I spend my money here. This isn't the first time this has happened. I won't be back. Ever.

Great experience at this beauty supply store! The customer service was excellent. The staff was…read morefriendly, helpful, and took the time to answer my questions and help me find exactly what I needed. The store was clean, well stocked, and welcoming. I'll definitely be coming back

Elizabeth does a fantastic job selecting the best colors for my hair. Her cut and style make my…read morehair look it's absolute best and I get so many compliments!

From the owner: Superior service, personalized attention By a Woman Veteran…read moreowned business. I am passionate about what I do! So, it is my goal to give you the best service ever, leaving your hair healthy and you happy.

I went to Gayla wigs on April 11 with my daughter who lost her hair due to chemo. She was very…read moreemotional and the sale person helped her pick 2 wigs. We verified insurance would cove 100% of the cost. The sales person explained the process to us and had us pay in advance almost $7K. We left with one wig and one was to be ordered. It has been almost a month, we are still waiting on insurance paperwork to be filed. I have called multiple times and can not get anyone at Gayla to answer or return my call. The one time that I was able to speak to someone on the phone she said that she did not know how to do the insurance paperwork. I cannot get a straight answer, we still do not have both wigs and are out 7K. I wish we had gone somewhere else!

I want to preface this by saying the people in this shop were so sweet and incredible. They made me…read morefeel very welcome and excepted. That is not what this review is about. I purchased a wig for 2,700$ for full human hair, it started off fine. After three months the lace began to unravel. Badly. Way passed usual wear and tear, as lace fraying is normal. The hair came out in droves when I would care for it. Having dealt with wigs before I followed, all necessary care instructions to keep my wig at its best to no avail. The wig now is unusable, with several bald spots as pictured. I took very VERY good care of this wig. This was a lot of money for me to spend, and I am expected to get what I pay for in terms of quality when I spend that amount of money on a human hair wig not to have it collapse, after only five months of daily use and wear. I am upset this is how it turned out, but it is what it isI suppose. I did call the shop last month and asked if they did wig repair, to which they told me they do not do but to send it to the wig doctor online, and when I looked at prices, the repair of the wig would be about the same as my purchase of the wig. I feel bad writing a review for such lovely people, but the quality isn't there.

Dory did my daughter ear piercing and she totally messed it up. Initially I didn't noticed it was…read morecrooked until I got to the car. Not only did Dory let us leave, she KNEW it was messed up before we walked out the door but didn't say anything. She was full of excuses! Didn't even give a refund.

We got our 3 month old baby's ears pierced here and I would highly recommend! She was fast and…read morefriendly and made sure everything was perfectly aligned. They turned out great and the price can't be beat! Would definitely recommended!