I had my first bad experience with Grande/Astound today. My Internet went out around 2:00pm…read moreyesterday. I called and their automated system said there was a problem at my house they would have to send a technician out to check. System also said the first available slot was between 10:00 and noon, which I took. And the system called me at 5:00 to confirm I still wanted the 10-12 appointment. Before 10:00 I checked and Internet was still unavailable. So planted myself on the couch to wait. (I can't go in to the office, I have to meet the technician. I can't log in remotely, I have no Internet.) Noon rolls around and no one has showed or called, so I call Astound to check on their progress. And was very surprised for the automated system to tell me my appointment slot was between 8:00am and 9:00pm! So I ask for an agent and he is confused by the situation, too. He sees a small entry in the computer that he thinks means they found a larger outage? He asks me to check my cable model, and to my surprise it shows it's connected. So kudos to Astound for fixing the problem. But minus 500 points for not keeping the customer informed and letting me waste valuable work time (as I get paid hourly). (I'll accept responsibility for squandering another 15 minutes to write this review.) I'd always been happy with Grande's customer service--I've been with them for many years. I was a little worried when Astound took them over, but initially I was getting the same great customer service. I'm hoping today was just a glitch and not an omen of things to come...

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

So I just wanted to take a moment to let others know that I recommend this Spectrum location for…read moremany reasons. I suffer from anxiety disorder amongst other challenging mental disorders and every time I go this location it's a struggle for me, but not because of Spectrum or their wonderful. It is because I have my difficulties and what I have experienced in going here is the staff like Jennifer, Carmen and the others aways do their very best to make me feel welcomed and comfortable as they offer me the amazing customer service they offer. They do everything in their power to make sure I am well taken care of all the way up until I leave. Today was a bit rough for me and Carmen who's in training offered me her very best and Jennifer she saw me through instead of seeing through me. They spent a couple making sure that I got everything I needed a more. When left I felt like a special person and thats not something I get in other business but I definitely get here every time I go. So thank you Spectrum for picking your awesome team. Much Love and Respect to them all.

Constant price changes doesn't deliver on its speed promises, it's time to turn this crappie…read moreservice off Maybe they should try to reward loyal customers instead of bending them over. At least kiss me if you are going to F me

I called these folks about 3 weeks ago for some TV service. Until recently, I had been watching all…read moremy shows on rabbit ears. My wife bought me a huge HDTV last month and I hated the picture. After looking around for some basic service, I became disgruntled with Time Wrner and AT&T's high priced offerings. I called into Satellite Country, and I got an American speaking salesman after witing for about 15 seconds on hold. The sales rep was extremely helpful in finding out what was really important to my family and I. I did not know how much HD was actually available out there, until these guys eduacted me. I only wanted to spend about $30/month, but after listening to what was actually available, I was more than happy to plunk down $60 a month for the amount of programming I have now. I was very impressed with the knowledge and professionalism these guys displayed, from the opening call to speedy installation. Definitely would recommend.

Next time your techs come out for a nest install please make sure they are knowledgeable - maybe…read morejust stick to dish installs, wasted 1/2 my day off - techs were not only 2 hours late, they took 2 hours to try to install the thermostat, after which they said its wasn't compatible, I don't usually complain, but the service charge was supposedly credited to my account then the tech called and ask that I reimburse him????? A real AC tech came out and did the install In 10 min. Maybe i should be reimbursed for my time?

I was told to come to a store to exchange my router and upgrade…read more First I went to the office on Stassney and the sign said they had moves. I went to the one on Brodie Lane, thinking aI could finally exchange the old for the new. But no! Their system was down. That doesn't bode well for an Internet company! Now I'll have to try the store in Southpark Meadows. HopefullyI'll have more luck there.

People in physical store were just rude. Phone help ...wasn't and the best service was the tech…read moreguy who came to the house and said...you should just unplug modem and drop it off (at the rude place).

I returned from a trip to find a new layout screen for my previously recorded programs. A day…read morelater, I was trying to go through and delete some newly recorded items and, due to the new layout, deleted ten programs (all of them) that were all under a single heading. I didn't want to remove the items, but now have to see if they will ever be on again so I can get them back on. I wish Directv would stop messing around with the selection screens. I doubt the majority of their customers would've agreed to the recent changes. Tim

When I bought my 4K TV at Best Buy they had a service rep there from Direct TV who told me the only…read moreway to see 4K was with their service so I signed up. Problem is the lips on the video don't sync with the audio. When I called to troubleshoot they said "yep, that's how it is." Really sucks

I've generally had a positive experience with Spectrum's service. The internet itself was reliable,…read moreand customer support representatives were always professional and helpful when I needed assistance. However, I was very disappointed with my final billing experience. I am permanently relocating out of the country to an area where Spectrum does not provide service, and I canceled my account with 16 days remaining in my billing cycle. Despite no longer being able to use the service, I was charged for the entire month with no prorated adjustment. What made this especially frustrating is that Spectrum indicated the account could have been transferred to the new homeowners if they chose to activate service, yet there was still no flexibility regarding the final bill. I understand companies have policies, but charging customers for weeks of service they cannot use leaves a poor final impression. It's unfortunate because the quality of the service itself deserved a higher rating.

Don't fall for their sweet talk. The department for saving folks is friendly, but there is no…read morefollow-through. They told me to pay off my phone with Verizon, and they would reimburse me; then, after I spent $800+ paying off my phone, they declined the reimbursement. It's always the same with these guys, and I won't be using them again in the future.

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!

Zach installed my 100 inch tv and sound system. I was missing a few parts but he had them and…read moredidn't charge me extra. He was great and was to work with. I highly recommend Zach!

Zach hung up our 75 inch with ease and professionalism. He took the time to ask us how high or how…read morelow. He even showed up at 8:30 pm !!!! I see some reviews where he didn't show but those are old, he came when it was late. We appreciate that. He even helped with our Dyson for free! Will recommend and use his services again.