Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as…read morethe 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them.

I have internet service with them and I 100 % would not recommend it. It's seems the internet goes…read moreout quite often. I say probably a couple of times a month. It also takes over an hour to 2 for it to come back. Once my contract expires, I am going with a different provider

Next time your techs come out for a nest install please make sure they are knowledgeable - maybe…read morejust stick to dish installs, wasted 1/2 my day off - techs were not only 2 hours late, they took 2 hours to try to install the thermostat, after which they said its wasn't compatible, I don't usually complain, but the service charge was supposedly credited to my account then the tech called and ask that I reimburse him????? A real AC tech came out and did the install In 10 min. Maybe i should be reimbursed for my time?

poor customer service. I have tried to get a refund for service not received due to cancellation of…read moreorder. this was due to the fact that my landlord would not allow the dish on the property

Darius was extremely helpful, friendly and kept the energy up! Highly recommend this store if you…read morewant a great customer experience!

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

I returned from a trip to find a new layout screen for my previously recorded programs. A day…read morelater, I was trying to go through and delete some newly recorded items and, due to the new layout, deleted ten programs (all of them) that were all under a single heading. I didn't want to remove the items, but now have to see if they will ever be on again so I can get them back on. I wish Directv would stop messing around with the selection screens. I doubt the majority of their customers would've agreed to the recent changes. Tim

When I bought my 4K TV at Best Buy they had a service rep there from Direct TV who told me the only…read moreway to see 4K was with their service so I signed up. Problem is the lips on the video don't sync with the audio. When I called to troubleshoot they said "yep, that's how it is." Really sucks

We have had spectrum mobile now for 2 1/2 years. We haven't needed to go in the store very often…read morefor issues but when we did I would dread it! Customer service hasn't always been the greatest and the wait lines have been crazy BUT last night I had a GREAT EXPERIENCE at the Spectrum in South Park Meadows. The associate that helped me, Carlos Flores, was super helpful! He was very polite and patient. I needed to do a transfer from my old phone to my new one and he kept me updated on the progress. Will definitely go back there if we have any issues that pop up and specifically ask for Carlos because he killed it in customer service!

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!

Zach hung up our 75 inch with ease and professionalism. He took the time to ask us how high or how…read morelow. He even showed up at 8:30 pm !!!! I see some reviews where he didn't show but those are old, he came when it was late. We appreciate that. He even helped with our Dyson for free! Will recommend and use his services again.

Didn't show up. We communicated over SMS, agreed on a time, said he text when he was on his way…read more Didn't text, didn't show up, didn't respond to a question if he was on his way. Don't waste your time, they don't mind wasting yours.