They had what I needed and provided the assistance that helped me purchase the correct item.

Multiple people asked me if I needed help. I didn't have to hunt people down for help! And it's clean, and things are neatly organized. This is a great little hardware store. read more

This is a great classic hardware store, and you can certainly get all of your home improvement needs - screws, paint, wallpaper, plumbing repair, and tools. However, I go in primarily for cleaning supplies and dog supplies. They have a nice (though limited) selection of cleaning supplies, including paper products, various cleaning chemicals, laundry products, soaps, and things like Swiffers, dish towels, etc. I find it very convenient to come here for cleaning supplies rather than going to the grocery store - especially convenient if you have a car since they have free parking. I also love that they are dog friendly. My pup loves going shopping with me, and loves to follow the paw prints on the floor from the front door to the pet section. They have a selection of dog foods, treats, collars/leashes, and toys. While I've never really paid attention, I think they have things for other types of animals too. The employees also love dogs - one of the men who works there gets excited to give my pup a treat when we check out. read more

Ordered paint for my property on Monday with paint department Manager, today is Friday and multiple follow up calls later paint still not delivered, even after talking to the store Manager as well and left on hold so long I got disconnected by the answering service 200 North Dearborn read more

The young lady who helped me find what I was looking for was very nice and polite. I'm sorry I didn't get her name.

Absolutely hands down the most ignorant customer service experience. The paint department needs new employees that can better answer questions without all the sass. Each and every time I have ordered paint from this location, I have been serviced by rude employees. Like come on. You're selling paint. What's with all the attitude? This is a customer service business where the majority of customers will have questions. If you don't like being nice to people you probably should look elsewhere for employment. Needless the say I won't be back. The other JC licht store in Bridgeport has the nicest people working there. Highly recommend to anyone to go there instead. I am definitely voicing concerns to corporate. Not even sure if they read these reviews. Either way, they need to know who is representing their company. read more

Always super helpful and friendly. Would recommend 100 times over. They seem to be able to answer any question about home improvement stuff you have. read more

This is such a great neighborhood shop. Everyone has been helpful and kind. Yes, you may pay slightly more for something vs Amazon or a big box store, but the people and proximity to home make it a worthwhile shopping experience. This review is for the store and all of its employees, but I want to highlight one particular employee, Andrea. She always greets you with a friendly smile, stops what she's doing and asks if you need help finding anything. I'm creative so sometimes I'm looking for out of the box solutions, and she will brainstorm with me and asks questions about the projects and truly cares about helping find a solution. Even when the store didn't have what I needed, she looked up places for me that might. She goes above and beyond and is a big reason why the customer experience is amazing at this store! read more

I'm painting my kitchen cabinets and was trying to find a color to match this Pinterest photo I liked. Lucy helped me do some digging to find the color match and made my Pinterest dreams come true! read more

I can't say enough about how great and helpful this place has been. Lisa and Juanita were kind and helpful in looking through wallpaper books. I also had the paint color specialist, Julie Diorio come to my house to explore different palettes of colors that would work and flow through my entire house. She has such an eye for colors and used every part of our furniture, decor, floors, cabinets, windows and lighting to pick the perfect group of colors to compliment my home through every room and hallway! This was the best money I ever spent and highly recommend this service. read more

Juanita at the Sangamon location really knows her product! I'm a designer & was searching for wall paper for a client (must have paged thru 50 books)! I showed Juanita a picture of one I liked that I saw on Pinterest & Juanita found it for me! I purchased 5 double rolls. She's an asset to Licht's. My business will go to the Sangamon store in the future! Thank you, Juanita Rodriguez! read more

THE STAFF IS FANTASTIC!!!'They are so assisted in implementing the Westloop Community Garden... Their paint selection is great.. a bit pricy.. but well worth it.. They also have a designer on site to assist you.. Being that I am one.. it wasn't needed , so can't speak on it!! Also All designers get a discounted rate., GOOD LUCK AND MUCH SUCCESS!!!! read more

Pierre is hands down amazing! He helped me find everything i need w patience. All the employees are amazing! Pierre knows me by my first name as always males me feel comfortable walking in! The best hardware store! read more

Well, what have we here? If Home Depot rings "Home Headache" in your poor little heart of hearts, well...I've got somewhat of a solution for you. JC Licht: Painting Superpower located in the West Loop. Doing touch-ups? Need to paint some trim? Rollers, brushes, tape...anything you need for painting, they've got all of it, and then some. Contractors use this shop quite often as evidenced by the number of painting vans and a separate "contractor" entrance, so it's obviously the real deal. And frankly, you won't have to wait in line behind oodles of yuppies waiting for faux finish advice and seeking the finest in red accent wall paint. Ooo, mean. I'm a yuppie that just doesn't like to wait in line, so hence...I'll find other outposts...no hater paint on the walls up in here, promise! They'll still show you faux finishes and red paint, too. They even have wall coverings. If wallpaper is your thing, well...check it out. *Private parking lot *Benjamin Moore paint selections *Very helpful and friendly staff - even if you are just stopping in for a gallon and wearing a dress. *OPEN at 6am!? WOWZA. I purchased one gallon of "Aura" paint (matte gray) to redo my beloved's hideously "shiny cranberry" master bathroom. It is paint WITH primer built in and worked like a charm to rid his house of misguided decorating. read more

JC Licht True Value West Loop - Shades & Blinds Near Me - Chicago, Illinois

I've never had a pleasant experience in a hardware store... until coming here. I had 4 different people help me find items and every person was so kind and welcoming and smiling... and helped find every item without much of a description. Would highly recommend going here for any household needs. read more

My favorite JC Licht store in chicago The most qualified people working in this location of all jc licht stores Manager Dan is extremely nice person. read more

I must say that I have had the best experience with this company at this particular location. More than the several others that I have visited. Good selection, kind and helpful staff. They are fast to mix paint and I feel confident that it will be mixed correctly. 2 negatives. One is that they are pricey. The second, and biggest negative I have found. They seem to have a mix of very knowledgeable staff, combined with many folks with limited knowledge. Nice people, but limited knowledge. So, when asking for help or product advice, be careful who you ask and sort of size them up to gage which you are dealing with. Are they confident and clearly very knowledgeable about paint or do they know just a little but try to make you think they are experienced. I have consistently found both at several of Licht locations. I think it is ok to hire good people at different levels of experience. Just make sure that you instruct your staff how to handle things if they have a customer asking something beyond their scope. I would much rather someone be honest and simply hook me up ....directly...with the employee who can help me. Make sense? .......I mean, are these guys on commission ?? read more

I wish it were possible to give 10 stars. This JC Licht store is my favorite place in Chicago. Not paint store. Favorite store...period. I've done several reno projects over the past year, and the entire staff has been super helpful in selecting the right paint colors, creating custom colors, wallpaper tips...you name it, they know it. Louie is the the most patient mixmaster ever! He's created colors that most times exist only in my wild imagination. I'm always greeted like a member of the team whenever I visit the store. And the love affair between Lee and my pooch Allie is one for the ages. She'd honestly Uber herself there at least once a week to see him if she could. read more

I came in here to procure paint samples because the house painter I hired only used Benjamin Moore paints. I found the colors that I wanted, picked out a brush, and paid - the pint-sized cans are more expensive at J.C. Licht than at Home Depot, but only by a few dollars (the price is the only reason I'm giving 4 stars instead of 5). It was a pretty straightforward, non-exciting transaction. While I was waiting for them to mix my paint samples, a customer who had just picked up a gallon of paint tripped, dropped the can, and the paint spilled all over the place. It seemed like everyone who was working in the showroom dropped what they were doing to deal with the spill - they made sure the customer was okay (her ego was bruised), then one guy rolled up the carpets and removed them, several others wiped up the paint, and another guy mixed a new can for her without charge. The customer was very embarrassed, but they really could not have been nicer about the whole thing. The incident delayed my exit from the store by a few minutes, but I was impressed that no one acted angry or resentful about the mess. read more

I was trying to touch up a few little spots and needed everything. I have never painted anything before. The people at JC Licht were very helpful and wouldn't let me leave the store with the wrong supplies. They even recommended a cheaper can of paint that would do the job!! If only their expertise could have followed me home...I did an OK job, but couldn't have done it at all without all the help I was given! If you're in the West Loop area, check it out instead of Home Depot and save yourself a headache!! read more

Surprisingly big store. I expected a scaled-down city" version of a suburban hardware store, but was pleasantly surprised. Not just hardware but a bit of everything -kids' water toys, housewares, organization, etc. Plus the guy who helped me cut a key was very friendly. read more

I love this JC, they did a complete renovation a few months ago and it couldn't be better. Victor is wonderful and so helpful. They have a great design area where they offer Farrow & Ball aswell as the fine paint from Denmark now. They have great hours so my clients and I can meet to go through paint ont he weekends or in the evenings. read more

As first time home buyers, my husband and I had lots of questions - not just about paint types and supplies but techniques, as well. Victor was so kind and helpful. He gave us a significant portion of his time and never made us feel rushed. He went out of his way to make sure we had what we needed, and he never made us feel pressured to spend unnecessary money. Will definitely be back! read more

I've lived in the west loop since 2005. I got my window treatments through JC Licht's when I initially moved in in 2005. I went with Hunter Douglas Designer shades. JC Licht's was great back in 05. Fast forward to 2014, I needed help repairing one of my shades. I called JC Lichts and their customer service was still great! They were happy to help me since Hunter Douglas allegedly had a life time guarantee on their products. Jenna specifically in the Window Treatment department at JC Licht helped me. She was WONDERFUL! After months of back and forth with Hunter Douglas which also entailed sending the shade to them and working with them on the phone. Hunter Douglas was unable to help me. Their recommendation was to purchase new shades..... Jenna was able to provide another company in the city who would be able to help me (who has been GREAT as well) so this ends happily. (just a little effort to get there) Just wanted to give a HUGE SHOUT OUT to Jenna and JC Licht. I would definitely go to them for any future household projects! Their efforts and customer service definitely stands the test of time! :) read more

Jake and Victor were amazing! They helped me find everything I needed, very good consultants and great customer service. I just moved to the neighborhood and the shopping experience really did feel like a "small town hardware store" neighborhood vibe! Great experience, I use to shop at Menards but honestly after this experience I'm only coming to JC Licht True Value (don't tell my dad. He loves Menards...I'll try to convert him) read more

Divine design J C Licht company is the premier paint, wallpaper and window treatment business in the West Loop. The staff is incredibly knowledgeable about a wide variety of products, applications and materials. Their knowledge has saved many a project. Their selection of some of the finest paints and wallpapers is truly second to none. The stores hours are incredibly nine-to-fiver friendly as they are open 7 days a week with longer than typical hours on Saturday and Sunday. read more

I went in to buy a grill and Victor could not have been any more helpful. He was very knowledgeable and wasn't trying to sell me on anything. After he assembled and delivered to my house, he helped me carry it up 4 flights of stairs and made sure everything was hooked up and working. I'm grateful for the excellent service and will be a regular customer. Thanks Victor!! read more

I'm reviewing the JC Licht that's on Clark, just north of Belmont on the west side of the street. (The Belmont L stop - red line and brown line) is around the corner.) I went in to the store to get some paint samples, and I mentioned to Parnell, the customer-service guy, that I didn't like to the way a roller adds texture to walls and was thinking of using a paintbrush for the entire living room. He was immediately concerned about my choice because of how difficult and tiring it would be for me. He went out of his way to point me to some better rollers and to demonstrate techniques for efficient use of the roller and how to get a smoother finish. I took his advice and am so glad I did! Plus, each time I go in there, the people are very friendly and helpful. A great place in the Lakeview neighborhood! read more

What a welcome addition to the West Loop! Apparently this used to be just a paint store but they recently added the hardware portion. For being a convenience size I was pleasantly surprised at their selection. The staff is friendly and helpful. Kyle in particular has been incredibly helpful for various projects that my husband and I have struggled with. He has been patient and professional every time. Thanks Kyle! The store itself has a lovely layout and a great selection. Definitely happy I live close. I try to shop local whenever possible but this place blows Home Depot out of the water any day. Keep up the great work guys and welcome to the neighborhood! read more

I love this store! I was greeted within seconds of entering and helped with my needed purchase and given an escorted tour of the new facility. I have been in the building many times when it was a brewing and plant supply store as well as the back end as a commercial paint supplier that was always kind and helpful to homeowners. I have been a big fan of J.C. Licht for many years as well as a big fan of the personal helpfulness of other True Value Hardware stores. This location is a gift to the West Loop which has needed a good hardware store for a long time. This is the best marriage since Reese's combined peanut butter and chocolate. read more

Unbelievable experience with Victor at this location! AMAZING Customer service! You really know when someone cares about you when they go the extra mile to help you out! We will be customers for as long as we live here, and shop here before any other hardware store! Thank you Victor! read more

I grew up in a Sherwin-Williams family so it was a new experience to enter a Benjamin Moore store and I am so glad that I had JC Licht!! The staff there is very helpful and incredibly nice. They were completely patient with us when we were there for about 3 hours selecting the colors for our first condo, it's a big decision, ya know! They have also been helpful with repainting and touch-ups. I would highly recommend them to anyone in need of painting solutions! read more

Had a great first paint buying experience here thanks to the help of Jake and the rest of the JC Licht team! Jake probably spent an hour walking me through the ins and outs of what I needed to know to make my project a success, educated me on different choices I had for paints and helped me pick out materials and tools for the job all with a smile and healthy dose of sassy humor :) Very excited for this to become even more of a West Loop DIY destination as they expand into a full-service ACE Hardware/JC Licht paint store in December 2016! read more

Walked in with a few items on my list. Linda (who is awesome) immediately helped me out. She helped me figure out what I really needed and gave me tips on how to best finish my project. Thank you Linda, have a great new year. read more

Rude and ignorant . That's all I have to say. My father, a Spanish speaker, has an accent. The man at the register was being ignorant. He kept telling my father he didn't understand him. Once my dad wrote down the name of the person to look up for on the computer, he insisted on asking for a phone number to look up. Why? He already gave you a name. If you work in customer service, you should know the customer comes first. So if he already gave you 3 different names, look them up and do your job. Plus, he stated he didn't know what EPCO paint was. Uhm, that's what comes up when you google the place? Absurd. Not recommending this place to anyone. read more

Matt is one of the best customer service reps you can have in a business. Benjamin Moore isn't the cheapest but it's the best matetial out there. The store is a more of a commercial store but that shouldn't stop the retail customer. read more

Just bought some paint from here. Jake helped me out. He was very helpful and make the whole experience fun and easy. Even applied a coupon to my purchase that I didn't know was available and saved me some money. Would definitely shop here again with customer service like this!! read more

They have a large selection and all the supplies you could imagine. I love having the convenience of a specialty store so close to home. The prices don't seem to be too inflated. Although I usually don't like to be bothered by associates when shopping, paint is something I need a little expertise and they are not quick to assist here. Some more attentive customer service would help this place. read more

The customer service at JC Licht has been phenemonal. We recently purchased our first home, and it has been an extremely overwhelming process as we begin to maintain and fix things in the house. We feel very fortunate that we started to shop here, because the employees have provided us with a lot of support. The paint consultants helped us pick out great colors for the walls. They spent time looking at our pictures and explained to us how undertones and lighting affects the appearance of the color on our walls. I ran into Victor a few weeks ago, and he has been a tremendous help for us. He recently helped us find the right paint and supplies to refinish our bathroom cabinets. Victor also gave us very good advice about how to complete our project. This is not the type of service you would ever receive in a big box store, and it's made home ownership a little easier for us. read more

I love having a local hardware store, with great people to assist with anything I need... I was in last week to get a leather cleaner and Erica was awesome! It was not in the cleaner section, so she googled what I needed for an ink stain, she found a product in a different area of the store and took me over there. She could not help enough! Love that customer service, it's always like that at this store. read more