They set up my stack of an expensive unit without measuring the proper height for the shelves and…read morethe second shelf is 2 plus inches too low to use for albums or storage. That's why I bought their unit vs Amazon or Best Buy. I'm very displeased. Yes, the amp, speakers and Rega 3 turntable are great but I have a wasted Salamander unit. Wayne

I visited their shop to look for a system, and they recommended an Astell & Kern setup that suited…read moremy needs although they don't sell this system anymore. They have a wide range of systems neatly displayed for customers to try out, so you're sure to find the right one for you! Dave, the owner, is fantastic--he'll work with you to customize not just audio setups, but also network solutions and more. They do it all! Right at the front entrance, you'll see their repair shop in action. Their expert technician, Richie, who has been with the shop for a long time, gave me a quick tour of the repair shop, and he's a super nice guy! My Astell & Kern FLAC/DAC system works great and sounds clean. If you're looking for a great place for music, repairs, and network needs, the Stereo Shop has you covered!

As a repeat customer, he did not answer my calls. Then finally texted me. To go to a radio club. He…read morehad fixed my radio in the past but did not give me the time of day this time. Then last night, he had the audacity to call me at 3:00 in the morning and asked me to remove the review. This was a fair review considering the way I was treated. I stand by my statements regarding this issue. At this point, I would not trust him with a potato gun.

Bob helped me bring an old Marantz phonograph back to working order and sold me a PS Audio preamp…read more It sounds great and they have a real passion for maintaining and restoring old equipment

Fantastic audio shop: - extensive knowledge and experience…read more- wonderful customer service - great list of audio equipment offered

Our TV died at the most inopportune time-just before Thanksgiving when we had 15 people coming for…read moredinner expecting to watch parades and football games. Jon and Greg came to our house to setup a new TV the day before Thanksgiving. Their service definitely exceeded expectations! We highly recommend them.

Aaron is amazing--he helped me with exactly what I needed for my car. I truly believe he deserves a…read moreraise and should be a manager. Thank you, Aaron, for your outstanding customer service! Look for Aaron and you won't be disappointed. You're welcome in advance!

Amazing experience, staff member Jakob was really helpful. Definitely recommend coming here for…read moreanything radio/speaker/subwoofer related. 10/10 customer service

There need to be some SERIOUS CHANGES made to the Hartford location. I took my vehicle there to get…read morethe front tinted. When I drove off, I noticed that my window had obvious smearing. I brought it to the so-called manager and he instructed me to wait 3 days. So I waited and returned on the 3rd day, but the so-called manager wasn't there but the little weed smoker that initially performed the work was there. I told him that my windshield looks worse than it did when I brought it in. The little weed smoker indicated that he will clean the window since it's dry, but after leaving a STRONG ODOR of Marijuana in my car, and leaving window cleaner on my passenger side floor My window were still messed up. Little weed smoker told me to bring my car back when the other guy is here! The bottom line is the place at 2814 Main st. Hartford should be PERMANENTLY CLOSED, or it should be replaced with adults with a professional work ethic, and with people that will value their customers. If you feel the need to smoke Marijuana around paying customers, I recommend opening a shop in your backyard and NOT in public! Respectfully

Unprofessional came in a day before they said when I come in they'll get me straight away, they…read moredidn't they had me sitting down waiting for an hour and my car wasn't even pulled in yet then tried to up the charge he said from yesterday just a complete waste of time and unprofessional

Truly amazing service! Pete worked for 11 hours to get my TV looking as good as it possible can. He…read morewas very patient and explained everything that he was doing and why it was important to get the most our of my TV. He brought the latest gear and software, and was able to adjust every facet of my TV's operation. Now my TV picture looks amazing. Highly recommended!

Pete spoke on the phone with me long distance for more than an hour with what I would consider less…read morethan pertinent information before I had to cut the call due to a rather large charge on my phone bill. Not a big deal I thought, he just cares about his customers. We had originally decided to meet in december to have my television calibrated, but something personal came up on his end and he had to cancel. Not a big deal since I was having some financial troubles and didn't mind waiting until things got better. I told him I would get ahold of him when they did, likely in the spring. I contacted him in the spring to let him know I was still interested, but didn't have the money then and I would contact him later on when I did. A couple months later in the summer I emailed him to schedule an appointment for the fall. When I did this, he then quoted me a much higher price than he did in the winter, and said he needed to be paid all of it up front. I did not have the money to do this, so I said "Unfortunately I don't think I can afford it right now. I'm heading back to school in September, and thought I would have the extra funds but it's looking like I won't. I don't mean to waste your time. I hope you will be available in a couple of years when I finish and am working in a field where I will be more financially stable." His response was "I appreciate your honesty, but the fact is you did cause me to waste valuable time and effort responding to your on and off again quest to get your TVs calibrated. That's why I insisted on a pre-appointment deposit because I was very concerned about you changing your mind. I do wish you well and hope that you achieve financial stability." I found this reply to be rather rude and hypocritical considering he was the one who initially cancelled our original meeting, and costed me 100 dollars on my phone bill. I let him know this, and he told me to grow up. So yeah. Those are the facts.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!

I had a super experience with friendly and high integrity people who know hi-fi gear.read more

If you know what you're looking for and know its value, this is a good place to start your search.read more

Great selection of vinyl here. I was hoping for more used stuff but would still recommend.read more

Nice shop. Decent sized with lots of inventory. Well organized and had several records that I…read moredon't see to often in the wild which was great for my collection. Just not my wallet. That's probably the only negative was (imho) the prices are high. It may be the neighborhood. Not high enough to keep me from buying the ones I didn't have but high enough to keep me from buying upgrades to my collection. Lots of related merchandise as well which I bought a couple of items. Owner was real friendly and not pushy which is always a plus. I will be back on my next trip to the area.