I use the Jayson Company to maintain and upgrade my whole house filtration system. While I have…read moreinteracted with competition, I stay with Jayson since they are incumbents. However, I am very disappointed by the interaction, quality of service and approach. 1. They are very difficult to get to, getting appointments take a lot of time, and everything needs a visit. A lot of competition are ok investing in a bit of advice, especially if they have your business 2. I did an upgrade recently on their systems to close a glaring design gap. Due to the very limited availability, I could not be present. The quality of the installation was below par and I would say, dangerous. Having paid top dollar, I would have expected them not to cut corners. 3. After reading manufacturer specs, I can see the fault in the overall design. This is worrying as they are meant to be the experts. I understand they have been around for long and have a captive market. Not sure if this is the only way to do business

I want to share a customer service warning to anyone thinking of doing business with The Jayson…read moreCompany. The home I moved into last year had old equipment in the basement (not hooked up) with their name on it. In January I called them to ask if someone could show me what it was, if it could still work, and how it might work if we wanted to start service. I booked the appointment, tech came out, and at the end of the visit informs me that the charge is $90 for a service call. I didn't pay, explaining that no one told me there would be a fee, and that I would have passed on the call if there had been one. Since, I have been getting monthly bills for this fee. I have called and even been into the office numerous times; it has taken literally *9 months* to speak with a supervisor (who oversees the department). When he finally called me back today and I explained the situation to him, his first response is to tell me, verbatim, that it's "the dumbest thing I ever heard" that I would expect a "service call" and not to pay. I spoke calmly with him, not raising my voice, told him I didn't appreciate being spoken to that way, and tried to explain further my position. He ultimately, begrudgingly, agreed to credit the charge but told me not to call again if I wanted service, and hung up on me, saying he had a lot of work to do with other people who are customers. I have rarely experienced such disrespect, especially from someone whose job it is to oversee a customer-based service function. I would highly encourage you to reconsider before doing business with this company.

High Water Standard saved the day with pure RO water and thoughtful installation…read more A NYC Water Main replacement, and the stirring and shaking of 100 year old pipes, caused turbidity and unacceptable lead levels in my son's Chelsea NYC home. Stuck with using bottled water, they looked at their options. They learned that PURE H20 for cooking and drinking.- no metals, no sulfate, no nanoplastics, no microorganisms with minimal waste water was best achieved with a modern NSF/ANSI certified point of use Reverse Osmosis system. Personal references, AI and some luck led to Brooklyn's High Water Standard. Not only an expert in RO technology, High Water Standard is also NYC savvy and thoughtful about design choices and logistics. They were a great find. The water is delicious and the peace of mind, a relief. My son is so pleased he has decided to have them install a second POU RO unit in his home..

5 Stars I've been a customer of High Water Standart since…read more2019, and I'm now on my second purchase of their osmosis filtration system. They've consistently provided reliable, professional service and high-quality, certified equipment. Each installation was smooth, and their products come with excellent warranties. I also appreciate their loyalty discounts, which show they value long-term customers. A truly dependable company--highly recommended!

I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.

Aspen is great. Steve installed our softener and comes back personally for maintenance calls. He is…read morefriendly, fast and efficient. He is very knowledgeable about water quality and takes the time to explain what he is doing and why. Highly recommend Aspen for your water softening needs.

Great company - quality water treatment facility. Highly…read morerecommend. Tri-state favorite.

Ardi at NMP was great, he was very responsive and was clearly passionate about what he does. We had…read morea whole house softener/filtration system and RO installed, and the water quality in the house has improved dramatically. When the softener regenerated in the middle of the night and woke us up (our bedroom is right over the part of the basement the system is located in), Ardi was responsive to our texts and assured us that the noise was normal. He came within a few days and helped us reset the time of regeneration to a better time. He even came back a second time to secure a pipe so the sound wouldn't travel as much. They also matched a competitor's offer and warranty. Overall very happy with the system so far!

I had Terrible experience with RO installation. They cut costs by sending untrained guys for…read moreinstallation (not licensed plumbers) who don't even know the code. The guy who installed RO at my house was not a licensed plumber. He connected the waste water drain after the P-Trap of kitchen sink drain(pic attached), which is illegal, dangerous and against the code. It can cause sever gases to come in contact with RO filters which is very risky. Luckily I noticed and called them. They apologized, and told they will come over to fix, and they will send a licensed plumber who knows what he's doing. A guy showed up after 3 days, and this time again they sent a service guy (again, no licensed plumber) who left P-Trap under my kitchen sink leaking, and I had to call them a third time. Horrible experience end to end. But, buyers, beware, this is not a trustworthy company. Save your money, call your licensed plumber to install RO.

Well, maybe! At least this guy responded so we will see how it goes and he gave me prices that…read moredidn't suck!

The crystal mountain cooler edition was perfect!…read more Took up little room and blends in nicely. I am excited to have this convenience going forward and not having to run to pick up water

New Jersey Culligan sucks and is a rip off. Last service cost me $250, nothing fixed. RO system…read moreleft running with sediment, no different from tap water, now tank full of street water sediment. $150 filter tech Alex is ok. Still street sediment in tank. Sucks.

Horrible service! Glad they mixed me up with someone and never showed up! The salesman came out and…read moregave his pitch and quote and I thought it was reasonable. I was recommended by neighbors to Culligan. He gave me the quote on paper and took my card number to "hold" my spot. I texted him 2 weeks out to ask about the permit and he told me it was already pulled and the city would call me after installation. Day of install they never showed up so I called. He finally called back later that afternoon and said he had mixed me up with another customer and that he would "handle it personally".... He was always the only one involved! Lol! He didn't even know what I was having installed. He had zero idea what was going on. I'm done! I've already moved on to someone else. What if I had taken a day off work? I would be out $. This infuriates me! Don't use Culligan!

They are a great group of guys who are very dependable, knowledgeable, and do great work. We've…read morebeen working with them over the past few months since we moved into our home.

Could not be happier we were referred to Mike and Real McCoy Plumbing…read more Our kitchen sink became gradually clogged and the usual remedies (vinegar/baking soda/hot water, cleaning out the p-trap, etc.) did not resolve the problem. We had a drain specialist come twice, charge us, and leave us with a mess in addition to not actually fixing the clog. The technician told us we had something like "50 feet of coiling pipe" that was impossible to snake, and snakes "don't go longer than 35 feet". Not an ideal situation especially with a toddler and us having to use the bathtub on the main floor to do our dishes and bottles for several days. Mike made extra time in his schedule to come on a Friday night (maybe sensing our stress over the phone). Him and his team could not have been more patient and eventually diagnosed the problem (which was not at all related to the drain specialist's claim). Mike laid out a couple options and him and his team did an awesome job resolving the issue for us. They came back to fully clean up, and ended up charging us a very reasonable amount for all the work they did. Thanks to this experience we'll be calling them for all plumbing issues going forward and will refer them to our friends & neighbors.

Erik is a true professional at his craft. We have an annual white glove contract with Erik and we…read morehave been exceptionally pleased with the work he has done for us. He takes care of our hot tub as well as recently opened up our pool for the season. He is responsive, easy to get a hold of, takes pictures of all his work, and thoroughly explains what he is going to do before he actually does it which is very helpful to homeowners. Communications is the key to all relationships and Erik definitely meets our high expectations. Erik has come up with several creative ideas for solutions we have been looking for and we truly trust that he has our best interests at heart. We would recommend Erik and his team to anyone who is looking for a professional spa and pool manager that will take care of all of your maintenance needs. You will not be disappointed working with Erik.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.