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    Twin State Pool Service

    3.3 (4 reviews)
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    The Spa Valet

    The Spa Valet

    (15 reviews)

    Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

    Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

    InfiniteBlu Pool Services

    InfiniteBlu Pool Services

    (8 reviews)

    Just wanted to express my gratitude to Joe and the staff at infinite pools in Kenilworth. As a…read morenew pool owner i was struggling with algae and getting my pool chemicals in order. Thanks to the team there i was finally able to stabilize the pool and i learned a lot from them during the process, they answered all of my questions with great detail! You guys are now my go to pool depot. Thank you again!

    Much can be improved. They were decent for cleaning the pool but I would not recommend getting…read morethem to open the pool. Based on that painful experience I won't ever engage their services for even cleaning the pool. We have moved on and won't reconsider them any further. They burnt out our brand new pump, claim parts and pieces were broken for our new handle piece that we have no access to and did not tighten the pipes properly. Overly priced and inefficient. We actually spent more money opening the pool through them than we would have hiring them for the season to clean the pool and I had no choice but to hire another pool company to check their work because this was such an uncharted process and I didn't trust them after all was said and done. They had no problems with running my credit card and even charging a late fee for payment although we wanted to ensure their work was proper from the next company hired, a delay of two weeks payment which is crazy since they delayed our pool opening by at least a month with their mistakes. Stay far away.

    Twin State Pool Service - poolcleaners - Updated September 2026

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