I booked three nights ski and stay at the tram haus lodge (12/18-12/20, Wednesday to Saturday). Let's get one thing straight right off the bat: this place is, for all intents and purposes, closed during week days. It's a ghost town. We pulled up to the tram haus lodge at around 4:30, at the front desk there is a note telling us to go to the hotel jay front desk to check in, as no one is actually working here. Pretty inauspicious start. No one would be working at this desk for the duration of our stay though to be fair the room itself was quite nice. The only restaurant open when we get here is the foundry. A whopping 6 entree menu awaits you after driving an extra 2 hours from Stowe. But obviously no one is coming here for food, they come here to ski. The skiing here was non-existent. Apparently this is still "pre-season" so almost no trails were open. Their website is total lies. They list trails as "open" even when there is NO access to them because the lifts aren't running. They also list as running lifts that are "on hold", which, you guessed it, means it's not running. So the "18/81" trails really is more like 5-10 that combine for runs that take about 60 seconds to complete. The lifts that reach the top of the mountain weren't running and hadn't been running the week before we arrived. We've skied all over Vermont and we get that most mountains can't have 100% of the trails open, but this is basically fraudulent advertising. They scam you by advertising this amazing mountain with 81 trails and when you show up they maintain just the absolute bare minimum just so they can say they're technically open, give you an excuse involving "pre-season" and "bad weather" and then tell you there's no refunds. It's worth noting that there is no mention of a "pre-season" or what that could constitute on their website. The fact that we heard this term from so many employees shows they are well aware that our stay would have awful conditions but neglected to make that information available. Of course they're more than happy to take our money though. We are reporting them to the better business bureau. The icing on the cake was that we tried to go down one of the few open trails (it was listed as open online and at the top of the slope)only to find that half way down it was marked as closed with exposed dirt and rocks. We had to hike back up to get down the mountain. This is unbelievably dangerous. When we told the staff this they tried to make it sound like we must have been mistaken but what do you know later that day they list that trail as closed online! (Must have been unrelated right?)As if that's not enough, later that day, the power went out leaving people stranded on lifts in sub-zero temperatures. We asked for some form of refund because I genuinely think this place is unsafe. The "hospitality guest service manager", Austin Henley, said there were no refunds but they could give us vouchers for two days at the front desk. First off, vouchers are basically worthless since we're from New York City, 6 hours away. Second, when we went to the front desk they denied knowing about the vouchers, and despite numerous attempts at contacting Austin, we were ignored and left with nothing. These people are abject crooks and it's no wonder they were at the center of a massive fraud case just this past year. Save your money and time and go to literally anywhere else. Our usual go to mountain Stratton had 4 times as many open trails while we were stuck up here. I couldn't have imagined a worse experience than we had here. I truly feel like we were robbed. read more

The skiing at Jay Peak is enjoyable and challenging. However, for the expense, the facilities fell far short of expectations. You are forced to purchase more lift tickets than you actually want and they charge you a $22/day "resort fee" that isn't listed on the confirm. They claim this fee gets you into the ice arena, even if you aren't interested in skating, and also pays for the wi-fi, which only worked for a few minutes at a time. Starting with the skiing. The trails were challenging and fun. Despite going on a school vacation week, the lift lines weren't bad at all. We did encounter a lot of intersecting trails on the Tramside that created a few traffic jams. We didn't get as much fresh snow as we expected considering the "Jay Cloud" boasting on the website, but we certainly can't expect Jay Peak to control the weather. Some days we found the trails to be quite icy, boilerplate hard and skied off. Other days, the snow was a bit nicer. If you like steeper trails, head over to State Side. There are slightly fewer people there and certainly fewer intersections of busy trails. The really great features though are the glades. They have several glades for varying skill levels. If you want to give tree skiing a try, you'll find a glade to learn in. If you are an expert tree skier, you'll find a glade with a challenge. Just be aware, despite paying for 6 days of lift tickets, the upper mountain lifts only ran on 4 of those due to wind holds. So, 5 of us paid $120 each for these unusable lift tickets. Also, we really only wanted to buy 5 days of lift tickets, but with the ski and stay package we are forced to buy tickets for each day of our stay. This includes the day you check-in, even though the lifts close at 4 and check in is after 5. One more thing. The tram is a bit of a time-suck. The wait is a bit long and most trails are accessible via the quad chair. However, it is worth at least one ride for the view and the Sky Haus Deli. I had a great pulled pork sandwich up there. Yummy. Okay, here's the part about the dissapointing accommodations. We checked in at 5, but were told our unit wasn't ready because housekeeping needed to finish in it. After a short wait in the bar, they notified us that the condo was ready. We found our unit, but the stairs were completely buried in snow. No footprints, so I'm guessing housekeeping wasn't there after all. Two people in our group shoveled the steps while we brought our things inside. The condo itself was passable, but it was a bit smelly. There was trash on the porch. The hall closet was occupied by an old TV. Some furniture was broken and/or dirty. However, we were happy to find a gas range. The beds, though a bit saggy, were comfortable enough. There were plenty of clean towels and with the exception of the dining and living room furniture, the unit was quite clean. The ski-in/out access was actually a walk up and down a ditch. Other buildings had actual ski-in/out access where guests could step out of their units, put on their skis and slide to the trail. For some reason, our building wasn't landscaped properly to allow this. We had to walk across a narrow foot bridge and carry our gear up an enbankment to put our skis on at the trail. Two things are important here. 1) Jay Peak is located very far north. This means you are skiing in some very cold conditions. 2) Because Jay Peak is a bit remote, there is little cell service. Which leads me to this, after skiing in the cold all day, what I wanted most was a nice hot shower. On our first full day there, I stepped into the shower and about a minute and a half into it, just as I started getting soapy, the water went cold. Since I was already soapy, and therefor at the point of no return as showers go. I had to do my best to get that soap off with the very cold water. The following day, I had another shower go cold on me. Thankfully I was almost done that time. Having no cell service, we relied upon the wi-fi that was part of our $22/day resort fee. Unfortunately, the wi-fi only worked for a minute or two at a time. Throughout our stay, the wi-fi only worked sporadically. Any of these issues on their own wouldn't have been a big deal. But combine them together and consider the expense. We paid more for our accommodations at Jay Peak than we have at other resorts with similar offerings. However despite the fact that we paid considerably more to stay at Jay Peak, we received less for our money. Jay Peak described the Village Condos as "The most luxurious, yet affordable, ski-in,ski-out lodging anywhere." While the condo wasn't terrible, we certainly didn't get what we paid for. Upon check-out, I asked if they could do something for us. He referred me to his manager, who then told me to call his manager. So, basically, they didn't want to deal with us. I reached out to the manager's manager and got no response. Overall, I say check it out for the skiing, but the accommodations are overpriced read more

I'm sorry to report that I will never go back to Jay Peak due to a wedding I attended a few weeks ago: 1.They did not provide enough chairs at the outdoor wedding ceremony. 2. The simple cocktail I ordered and overpaid for was inedible and contained low shelf vodka when I asked for top shelf. 3. we were told the tram was "closed" but shortly after other wedding guests asked, we saw it running a small family (not guests) up to the peak. 4. Food was inedible and incomplete. Risotto? missing. goat cheese? not there. no horseradish sauce on prime rib that was excessively fatty and undercooked. mashed potato sides turned into unseasoned, plain, and halved red skin potatoes. 5. Service from waitstaff and employees was terrible. I realize this is northern vermont, but really? If my complaints are the result of direct requests from the married couple, then I will gladly edit this post. But I doubt it. read more

This place is pretty awesome. We went for DSO and it was so convenient staying at stateside and walking to the amphitheater. Plus, the room was beautiful, new and so clean. The staff was very nice and helpful. The shuttle was quick, waiting for you 2 minutes after you call them. Two thumbs up for the waterpark as well, besides being extremely crowded inside the actual water park itself. Only complaint is that I wish the food options stayed open for the majority of the day (the cafeteria in stateside was closed until showtime which was kind of pointless lol, also Howie's didn't open until 4 and when it did options were limited, so we were kind of starving.) Wish the food options also stayed open after the concert too! Would have killed for some pizza or something to bring back to the room. Other than that, we will be back for sure! Beautiful summertime place to be. This time better prepared with snacks/food for our stay lol.. read more

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We skied the week at Jay and the skiing is great if the chairs are running. However, I have a strong suspicion Jay management is keeping lifts closed and stating it is for wind reasons when it is really due to a low number of riders. Friday, February 21, only jet and beginner chairs were open and everything else was closed for wind reasons. However, Saturday, February 22, was much much windier yet every lift and the tram were open. I have a feeling Jay is being fraudulent in closing lifts yet selling tickets without informing customers. And if you buy the Liftopia tickets, you are extra SOL. Jay peak has a lot if work to do regarding customer service and training staff, but shutting down lifts to save costs is just bogus. Does anyone else suspect this? read more

Stayed here last January with my Boyfriend for my birthday. I was excited to try the new pumphouse, and see the new rooms! We stayed in the hotel connected to the pumphouse, which CLEARLY stated on the website that the king penthouses had kitchens. In Fact, it stated that all rooms were outfitted with kitchens under the amenities clause. So, we brought our own food (sausage, etc.) to save money. We were college kids, and it cost us most of our savings just to stay two nights. When we got there, we entered the room to find it.... small. It looked nice, clean, and new, but there was only a king bed, a tv, and a bathroom. Literally. There was NO kitchen, and there wasn't even a mini-fridge! How can this resort have king rooms with no mini fridge?! We had perishable food that needed to be refrigerated, so we went down to the front desk. All the employees looked baffled when we told them. They said they didn't have ANY extra fridges (i've been to small inns that have fridges to rent). I showed them the website, where the MANAGER agreed with me in saying that the website clearly states we have a kitchen in our room. What did they do about it? THEY GAVE US A TRASH CAN, GARBAGE BAGS, AND TOLD US TO FILL THEM WITH ICE. We accepted this as a solution for the night, and they said they would call the next day. No call the next day. I went back down and asked if there was a solution. They politely told me no, and that all the rooms with kitchens were full. I told them I hadn't planned on paying for food all weekend, and what could they do about that. The front desk said, "Oh it's not that expensive for food here." Are you kidding me? A resort? Not that expensive for two people to eat for two nights? Not even a sorry. Not even a DISCOUNT was offered. "Nada. I had to run a bill up on my credit card just to eat. I tried to get a mini manicure to relax, and guess what? the spa overbooked me, so I had to wait 50 minutes in the spa to get my manicure. No one told me what was going on until after it was done, then they admitted they overbooked me. No discount offer there either. Shocker Staff told me that friday night would be adults only night in the water park. My boyfriend and I were excited about it, but hey, GUESS WHAT! They were wrong. The manager didn't even know when it was, and it happened to not be that weekend. Couldn't use the skating rink because a kid's hockey tournament was going on, which they don't tell you about anywhere on the website. The waterpark was fun, but extremely overcrowded with kids, who I thought were going to drown because the lifeguards weren't enforcing any rules in the tubing river. Overall, I had a terrible experience. I asked for reconciliation when we left, which the woman said she would discount us a days worth of waterpark passes (which lo and behold she only discounted one person for one day, a whopping 30 dollars). My mother, who had booked the stay for me, called the manager a few days later to complain, in which he told HER that she was RIGHT that the website states everyone has a kitchen. So we were all told we were right, but got nothing for it. A waste of 600 dollars + whatever $$$ it cost us to eat. Appalled by the lack of customer service given to us after multiple tries to connect with staff, of all levels. read more

great place, very good snow. the 4 stars is for showing pictures in the Facebook page that are so far from reality... we drove 9 hours to ski on thanks giving weekend just to find out that only 9 runs are open out of 76! that was depressing.. but after jumping on the lift and hitting the slops everything goes out the window and life is beautiful. read more

I chose to stay here not for skiing, but because it was near family that live in the area and it had the water park. I booked my room well in advance, the staff in the booking department were all very nice and helpful. The roads leading up to the resort were snowy, slippery and had not been plowed. It was only a couple of inches of snow, but was difficult driving up an incline with no traction. The entire parking lot at the resort is compacted snow with sand thrown on top. I slipped quite a few times trying to carry things from my car into the hotel. We checked in, the gentleman was nice at the front desk but no one offered to help with bags. The resort was beautiful and clean and all looked new. We finally made it to our room, which was also very nice and new. The balcony had a great view of the mountain and you could see the people coming down. I have to say, navigating this hotel is extremely frustrating. The signage is enough to drive you mad consisting solely of arrows. I wish I was exaggerating but I asked a few different front desk staff where certain restaurants were located, and they had no clue or they gave me wrong directions. How does front desk staff not know about the place they work?? Isn't that their job? Many of them were rude too and bothered that I was even asking for help. Something I've never experienced before. The staff at the pizza place weren't very friendly. The blonde girl working there had a major attitude, especially when she screwed up our order and I asked her to fix it - how dare I? The food was good for lunch, everyone was raving about the pizza. The prices were a bit high, but I get it, you're going to pay more because you're at the hotel. We tried The Foundry for dinner one night. Our waitress was great, she was attentive and prompt without being too overbearing. I ordered the buffalo chicken pizza. It was insanely hot to the point it was inedible and legit burned my lips. No mountain of blue cheese was saving that meal. The manager came over and was apologetic and took it off the bill without me having to ask. Another neighboring table had a problem with their food as well - maybe it was just an off night when we went? The cleanliness of the rooms was a bit lacking. I was really disgusted when I was taking a shower and found a long thick black hair stuck to the shower curtain. My son found random change around the room too. I guess they don't deep clean their rooms, just a basic spot clean. Also, there are no refrigerators in the rooms. If you travel during the winter season you can use the balcony, but it is still an inconvenience. The Keurig coffee machine in the room is dirty, I went to make a coffee but quickly changed my mind after seeing how gross it was inside. The water park was newer and clean. Some of the lifeguards were really friendly and played with the kids, others seemed to not even be paying attention and could not have cared less if someone was drowning in front of them. I was disappointed when our family came from out of town to see us at the water park, only to be told they had to sit by the lockers completely out of view from us since they weren't going to be swimming. There was a group of people at tables next to the kids area at a birthday party on all with their street shoes on, clearly not swimming at all or in bathing suits, no bracelets either, something we were told was prohibited. I guess rules only apply to select people there. There was also a large group of high school kids there that took over the entire pool area and the lazy river, so no one else could get in those parts. My biggest gripe with this hotel is the lack of sound proofing. I cannot tell you how many times I got woken up by screaming babies and kids from neighboring rooms, loud guests at 12am who can't respect others screaming in the hallways, banging luggage carts into the halls at 11pm at night. I wanted to sleep in my last day here, but the darling little cupcake across the hall that wouldn't stop screaming all early morning/morning put an end to that right quick. Considering the amount I spent to stay here, I would not come back, I feel ripped off. Maybe the skiing is incredible and makes up for the crap you have to put up with in the hotel. I ended up leaving extremely early my last day because I couldn't take another minute of listening to the little brats next door to me screaming non-stop. read more

This has always been my favorite mountain in Vermont. The first place I put on a pair of skis when I was 15 and I still go back whenever I can even if it isn't the closest mountain to me. They have very reasonable lift ticket prices. The whole place has changed quite a bit since I was a teenager but I think it's a good thing. It brings jobs and good economy to an area that really needs it. I went snowboarding on Friday and had a blast hitting the slopes with the plentiful snow and the "glades" are always the best part! read more

Worst resort I've ever been. Bad service and awful staff attitude. I have to give one star because I cannot give zero. If you check in with front desk personnel Brianna, good luck! You will want to check out right away. read more

This was my first trip to Jay Peak, and I went with the Boston Ski & Sports Group. Being that I hadn't gone skiing in two years, I was a little apprehensive about the level of skill required for Jay's trails. However, as soon as I entered the rentals area, the trails map showed plenty of blue squares, and some green circles. I was very impressed with the Stateside Baselodge--it looked brand new and housed everything from the bar, cafeteria, ski rentals, ski store, and general hangout area. The check-in process was fairly straightforward, as well. They have you enter your info. into a bank of computers, and then you go through like an assembly line collecting your boots, skis, helmet, and poles. It was all very quick and efficient. Most importantly, the trails were also great! As an intermediate skier, I wasn't looking for the black diamonds, so I can't comment on those. However, the blue square trails were awesome, with some fantastic views! I mostly stayed on the "Northway" and "Goat Run". My only complaint was the trails started getting icy around 3pm, and it got increasingly difficult to maintain control on even the easiest of trails. I didn't get a chance to check out the Tramside Base Lodge, but did take the tram to the very top of the peak. There was a 15-20 minute wait to get on the tram, but it was worth seeing the view from the top. read more

Jay Peak Resort - Top of the Peak - Ski Resorts Near Me - Jay, Vermont

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I would not go there again. The prices are overly inflated for what you get in exchange. Plus everyone seems to be overly willing to grab your money. They seem under-equipped, it takes ages to get on the one gondola that takes you to the top of the mountain, and they really like to take their time before they get the equipment functioning (which usually spans at least one hour after the opening time). I see no reason to travel all the way to bumblef**k in order to ski at Jay Peak when there are so many other nice places, in much less remote areas. read more

We spent the President's Day weekend here, and stayed at the Stateside Hotel. The resort is great with something to do for everyone. These are the things we got to do while staying: - ski area: the amount of snow we were getting prior to our arrival made this skiing trip so great. Great trails overall. The instructors are very good and very helpful. I overheard them helping people and offering advises. Overall very professional. - ski school: our daughter of 5.5 had a full day ski lesson and she had a great time. It didn't work out that well for our son but that's just because he's a bit young to be in a full day class. We will def try again next year. - waterpark: it's a great addition to the resort. We headed after skiing and the kids and us had a blast. It was super busy- the changing room was insanely busy with everyone's bags and clothes on the floor. But understandable since it's a busy vacation week. - babysitting: we had a private sitter for one night so my husband and I could go for dinner. The sitter was great and very sweet with our kids. Will definitely have her again next time. - daycare for lodging guests is free but make sure to book ahead of time. We didn't get to use it because it was full. Lesson learned though, I'm reserving the spot early. - restaurants: this is the where the resort falls short. We had our worst food at Alice's table. Soup was luke-warm, food was microwaves heated, salad was drowning in dressing, dessert was chewy. For the price it asked, this restaurant is daydreaming at its best. Our suggestion is to stick to standard restaurants that serve pizza and burgers. Lunches were great though, we had lunch at the Foundry and Howie's. All in all, this is a great resort with great facilities for families with children. We've booked our next trip here, hopefully it'll be as nice. read more

We are staying at Jay Peak currently. August 21-25th at the Golf Club Cottages. First the good. Overall food, waterpark, trams and views were amazing. Now the WORST. $500 a night and it seems like a cheap motel, cigarette and beer cans left outside, bugs over the oven vent (lots of them hanging), old food on the walls, dusty everywhere, no air conditioner or central air, the king size bed is literally two twin beds that they put together. The worst part of the trip is the customer service. I informed them on day 1 of the housekeeping issues and the supervisor sent an email and they claimed to come back the next day at 3pm when I called AGAIN. They came back once we were back in the room and showed them the issues with the housekeeping. They did eventually clean it up but for $500 a night it's unacceptable. The supervisors were rude and not helpful. My thoughts.... stay for the day and go home. Not worth staying here. We'll come back for the waterpark but will never stay again. read more

We go to Jay for the skiing. In fact, we were married at the top of Andre's Paradise while it was dumping 8" of fresh pow on us... do I really need to say more about how much I love this mountain? You can say what you want about the water park, but this is my opinion. #1. When it's damn cold out, as in, you can only make 2 runs before you have to go in and warm up, when the lifts stop turning, it's nice to go sit in some 80 degree room watching people make fools out of themselves. Hell, you don't even have to pay to sit and watch the lunacy. #2. Because of the water park, Jay dumped their ticket prices down $9 this year. We were all complaining about last year, now they're going the other way. That is almost unheard of. No mountain DROPS ticket prices. #3. The water park is keeping skiers/boarders off the mountain. Less people on the trails, less people in my way, shorter lift lines. Thank you Jay. You have found a way to make Joey from New Jersey tolerable... They may take my parking spots, but they won't be flailing down the mountain (which I will admit, I miss sometimes while riding the lift.). The Ice Haus is great. Here's a tip: Bring your own ice skates. They won't charge you. We've skated the Ice Haus numerous times after skiing and never been charged (or should I say caught? lol). It's quieter than the water park. Haven't really figured out why people prefer to go to a water park in the dead of winter instead of enjoying the snow and ice... The staff is great. We've never had a problem. You'll see Bill Stenger, the president of Jay, walking around and if you say hi and start a conversation with him, he won't try to rush you along. It doesn't feel like he looks down his nose at you. That's cool because we aren't your typical rich skiers. We are ski bums. We are the ones with the ski van and I work at a ski warehouse. Skiing is expensive for us, but it's something we can't live without, which is why we go to Jay. They don't have waffle huts on the mountain or food shacks all over the place. The mountain is for skiing and I sure hope it stays that way. Keep all the ridiculous crap at the base and we'll get along fine lol read more

Where do I begin? My family and I took a long weekend vacation to Jay Peak over Martin Luther King weekend. We arrived before check in time and we were given our wristband so we could at least ski until the room was ready. We were told when the room was ready and keys were made it would not affect the wristbands...NOT true... We had consistent problems were if the key to the room worked the wristbands did not and vice versa. Although the front desk was courteous, waiting in the long lines repeatedly was not fun and took up valuable skiing time. We also enrolled my youngest son in ski school. We were told to go to the lodge at first then we were told to go to the mountain ski school. The shuttles were confused on how to get there...the employees were confused on what to do.....it was a mess...I later come to find out that this was the first day the kids ski school opened the new mountain facility...on Martin Luther Day weekend...with no trail run...Really!?! I decided to good snow shoeing one day. I went to the front counter, who sent me to customer service, who sent me back to the front desk...I decided not to go snowshoeing. We paid for two days of ski school and a half-day of private lessons. I took my son the first day then my husband took him the next day. They made him pay again after I had already paid for the second day. When we were checking out, I noticed we were billed for the second day of ski school twice and asked for a refund. It took 2 hours and about four people to figure it out what happened. It was so frustrating!!! The water park was nice but plan to bring your own towels. The towels they provide are so tiny; you need three to dry yourself. I know this sounds all over the place but that is exactly how I felt the whole weekend. It is a shame really. The place is beautiful and has so much potential. read more

The restaurants are terrible. Great spot but long way from quality dining. Ordered take out from foundry and bar tender told me someone stole my order. He tried to make me pay. I laughed and finally manager stepped in. This place is going to crash and burn because management is out if touch. read more

Stayed at Stateside, very disappointed in the condition of the room and most of the towels were frayed!! Curtain was hanging off and the sink facet was too loose to use. I went to the desk and they gave me different towels(and one of them was frayed!) and sent a maintenance person to fix the sink. The stairs were out of order.... never seen that before. The breakfast only restaurant Howie's was not worth the hour and half wait (after we ordered) Our party had 5 people with a new bride and groom. They only had 2 waitstaff on a Sunday morning!! Eggs came cold and they did their best for being so understaffed, but ruined our breakfast with the new bride and groom non the less. The front desk staff was a mix of really awesome and clueless people which was frustrating. Stayed two nights and extremely disappointed! read more

My husband and I were looking for a (last minute) place to go for Memorial weekend; the weather was dismal, everywhere was booked up and it was proving tricky to find anything. We settled on Jay Peak as most of the attractions are indoors (unless you're skiing) and were *very* happy we went. The whole place is amazing; beautifully done, loads of things to do, and surprisingly good value. True, we were quite possibly the only people there without kids, but we had such a good time, and I think it can definitely be a couple's retreat too, so long as you understand it is primarily a family place. My husband loved the flow-rider surf machine, and we went on all the flumes, including the scary vertical-drop one - such a rush! They gave us lots of coupons for a cable car ride, the arcade, the spa, free coffee etc etc which was a nice touch too. The mountainside cottages are great, it's like you're own private home for the weekend with full kitchen, beautiful views etc, though beware - the back door to the porch locks automatically and I would have got stuck out there had my husband not been inside to let me back in! We would definitely recommend it to families and hope to go back there again ourselves. read more

probably top 5 worst stays in my life. Way overpriced for having an ant farm in every room. If I wanted to sleep with ants I would buy my own. Should have stayed in Bates Motel. read more

Positive update to negative review below: A security guard arrived at the house late and vanished the Mouse. Paul at the desk was very attentive in explaining that the delay was the result of a guest who needed help that was a higher priority. Other staff appeared to deal with remotes. They have successfully made me feel guilty for pulling the trigger on the negative review. Compensation was offered I did not accept as concern and interest was indeed sincere. Currently at Jay Peak Resort. Checked in for a family wedding weekend and rented a single family home slope-side to accommodate my family. After a few minutes here we have a MOUSE running around the master bedroom. Staff has been very patronizing offering to send someone to help. After 2 follow-ups no response. They responded as if we should just accept its an expected experience here at Jay Peak. In addition none of the remotes worked. (dead batteries) No remedy offered from from staff) Staff seems to feign energy and interest but you can sense the cynicism and X$&$@ for you smile under the message. Seems this resort is on a fast growth glide path which will result in a nice profit for early investors on the flip but no sustainable service legacy for paying Customers. Very disappointing and I hope the Mice lay low as I need to sleep here and sense a Rat would be no big thing to the staff either. Recommendation Go to a resort that cares about customer experience. read more

Absolutely amazing skiing. Almost every weekend I can look forward to skiing fresh powder here in the winter. A few of my favorite trails are Andre's Paradise, Timbuktu, Can-Am, and JFK. For the less advanced skiers, I would recommend Moon Walk Woods and Kokomo. read more

The atmosphere was quiet and peaceful. We were able to do all of our activities without any issues. I recommend looking up the hours for the restaurant and other attractions and plan around that. The gold course was perfection and everyone at the resort were very accommodating. Highly recommend! read more

We knew ski conditions would be bad, but honestly they shouldnt open the mountain in such conditions. Stayed for the weekend and had to fight and argue for a discount, and also surprised by all of the additonal surprise charges, what are the resort fees for if everything is an extra cost. The service was also slow, not friendly and clearly these people have no idea what they are doing.. If anyone has their hearts set on skiing amidst the warm weather, go to Stowe, actually, in any circumstances go to Stowe... read more

This resort is getting too big for itself the customer service is atrocious. Overall the accomodations were nice and the pool was very cool with lots for the whole family to do. The day after we arrived my daughter and my wife spent a half hour and filled two bags of garbage that was lying around our property. Not even a thanks from the resort...almost like this is what is expected by guests. The kids were supposed to do an egg hunt on the Monday at noon and because there were too many kids that showed up ealry they decided to run the event early....of course I had two very upset kids on my hands. When we pressed the organizers we were told that they had to and that there were still lots of eggs in the snow field.....a lot of tears and ZERO EASTER EGGS FROM THE RESORT!!!!!!. It wasnt until a week later that we were told that the resort decided to run another egg hunt later in the day...which we missed too becasue we went home. I suggested the resprt mail an apology as well as easter egg or something small to my two kids to make it up to them and was ignored. Not sure I want to "raise my children Jay" after these two incidents. read more

The good: the most snow and the best glades in the East. The bad: in the middle of nowhere, on mountain lodging too costly, no ski town. The ugly: cold, wind, limited visibility and ice, moreso than any other eastern resort. If you can time it right weather and snow-wise, this is the best in the East. If you miscalculate, you'll end up spending your time in their waterpark kicking yourself for taking the long trip. read more

Still waiting for our room and the guest staff has told us that the check in is after 5pm meaning that the room will be ready sometime after 5pm but they cannot provide when. This is unacceptable for a premium price that you pay to stay here. I would not recommend staying at jay peak resort. read more

This is my favorite place to ski even thought it is so much further from Burlington than many other ski resorts. So many powder days and the lines are not as long as other resorts such as Stowe and Sugarbush. The only issue is how windy it gets so there are some days the lifts are shut down. However, amazing skiing especially if you like woods! read more

I dont know where to start...Jay Peak is now my favorite mountain. I want to give it 6 stars. I live in Boston, which makes it about a 4hour drive, but it is VERY worth it. The snow cover was awesome, I thought I was in Narnia or something...read on! The food in the bar/restaurant is cheap and tasty (I got a HUGE bowl of veggie chili and chips for $9, friends got fish & chips for $11). There is also a cafe with warm drinks, sandwiches and treats that is also fairly priced. Didn't try the sit-down restaurant. The trails, wow. I'm a mid-level skiier and these blues were well balanced and fun. They were diverse and all over the mountain. On one side there was a very cool blue (Ullr's Dream), that allowed you to ski around trees or go over small bumps, or ski into the edge of the treeline... it was like glades for beginners, yes please. Lifts were fast! Also, not a lot of kids. This is a huge plus for me, I think skiing with families/kids is annoying. The people = SO nice. There were Jay employees all over the mountain, and they were friendly and ready to give directions or tips. I bought a lift ticket using a groupon..I thought I might have an issue since I didn't bring a printed groupon with me, but I wrote down my # and barcode and they had no problem with it. Lift tickets, $69/weekend day The only negative is the drive, BUT it is worth it. Make the trek and you will not be disappointed. (skiied 1/29/2011) read more

We were supposed to check in to our condo at 5pm. It's now not going to be ready until 9pm. I am sitting in my car with 2 exhausted kids. If I could give this place 0 stars I would. read more

Despite challenging weather conditions we had a good time here. My only issue was with a customer service supervisor who did not have enough training to present what was disappointing news graciously and then seemed to joyfully say what lifts would be closed when we came back to dutifully present our liftopia purchased ticket receipts for our sequential one day lift tickets. What would have wowed me instead was an understanding and sympathetic approach instead of what came across as "because you prepuchased your tickets we don't care if you have a good experience attitude". I will think twice before coming back. read more

By far the best mountain in Vermont. There is something for everyone. Jay has the Vermont pride other large resorts lose. It is worth the drive! read more

Went to the mountain and stayed at the Tram Haus Lodge. The lodge was GREAT, but the main Tram was closed the full day that we arrived for boarding due to high winds, but we were not offered a discount or anything to compensate for not being able to get to the top of the mountain which is a HUGE deal since we drove 7 HOURS all the way from Staten Island, NY. I understand that they cannot control the weather, but if you have guest who purchased a ticket in advance and then can't run a MAIN Tram something should have been done. We also got on the Tram line at 8am the next morning as it opens at 8:30 and waited about an hour to go up due to the workers cleaning the snow off the Tram. If you open at 8:30am and are known for getting snow then you should be proactive given your guest travel from near and far to enjoy the mountain that is only open from 8:30am-4pm. The trails were great but the logistics and management of the mountain seem very poorly executed. I have been to Blue Mountain PA, Whiteface, Killington, Mount Snow, Camelback, and Hunter and would say Jay Peak was not worth the hype and 14 total hours on the road. read more

Jay use to be the place to go but not any more after the investors bought it. It's essentially turned into a corporation like Killington or Okemo. No longer worth the 5+ hours drive from MA or NY for inflated ticket prices. This place could once compete with some of the mountains out West but now its like every other corporate ski mountain in the northeast. pity. ...oh and an indoor waterpark...in the middle of nowhere VT? Who with a rational mind would go here for a waterpark? Maybe it won't be a sustainable business model. read more

Went to Jay Peak over the New Year. Room was supposed to be ready for check in at 5:00 pm. 5 came and went, 6 came and went, 7 came and went and we finally were able to check in by 7:30. No credit towards the room or food, we just had to accept the fact that they did not have enough staff to turnover the rooms. Will not be going back...drove by a dozen closer resorts to try out Jay Peak read more

I really wanted to love our little family get away but it was disappointing. I purchased a package deal that included the water park and a tram ride with our room at Hotel Jay. I did the math and it was about what it would cost for me to buy it all separate (certainly not a deal)...I figured I would buy it all at once because that way we didn't have to worry about buying the tickets for each thing when we got there. To start, the room...for two adults and three children they said the room slept 5 that we got and it was a king size bed and a Murphy bed that was about a full size. I don't know how they thought that would sleep 5!! We ended up having to put one on the floor...(and they said they would alert us that our room was ready since we arrived early for the water park...they did not). The water park was clean and the kids had fun, however I certainly would have purchased the separate water park pass for $10 to just monitor the kids rather than the $39.99 for the adult pass (again it was included in the hotel room purchase that was hundreds more than the room price itself). When I made the reservation they did not tell me of that option even when I said I couldn't swim due to an injury. Very disappointing to see that when we got there. Then the next day we went to do the tram ride and it was shut down due to wind! Each tram ride ticket was worth $15 for the two adults and I think $10 for each child so the total value was $60! Well they only gave me $15 dollars refund and the lady at the front desk gave me some attitude. They said that's all that it was worth since I purchased the package. I questioned it and they refused to even swap the tram ride for something else to do! The kids were very disappointed and I was not about to spend more money on trying to find something else to do there. Overall the trip was very disappointing! And to top it off, all the food in the water park was possibly contaminated with nuts!!! They said that the foods they had all were a risk. My son has peanut and tree nut allergies, I don't understand how a place can have no options! They told me I could try the convenience store for food that may not have nuts. Again, really not what I would expect from a resort... read more

You come to Jay to ski/ride. There is no night life, unless you are creating your own. That being said, since this isn't a luxury resort, the prices are affordable compared to most ski resorts. The slopes are steep, longer than other resorts, and the glades provide a nice challenge. The mountain's not huge, so if you ski like you're suppose to ... you will have done everything you wanted many times and will be content if not bored by the end of day two... Jay Peak is not for fair weather skiers as its cold as hell!!! read more

a challenging, but modestly sized, mountain. i loved, loved my time here - tons of powder, amazing glades. bring me back any day. love. and the plans for expansion look awesome! (and might provide more trails beyond the windblown part of the mountain). read more

I love you Jay Peak. Even though you've grown up a bit with your fancy water park and ice rink, you're still the best ski resort in VT and you havn't lost your old school charm. Best powder stashes in VT! read more

My family and I were so disappointed in the customer service we received during our stay! After paying a hefty price for one nights stay at the resort we checked into our room and our sheets were disgustingly stained/dirty (didn't we wait until 2pm to be able to check in because housekeeping needed time to clean the room?!) we went to the front desk and showed them the pic and asked they replace the bedding while we went to dinner. We got back to our room to the second photo shown. That's what the resolution to our problem was. Housekeeping came and left "clean" sheets balled up and tossed into our room on top of our wet bathing suits we had drying! Not only did we find that extremely nonsensical but we were also expected to make our own bed?! Isn't that part of a service we were paying for?! The kicker... went down to the desk that night to show them, nothing was done. Complained to the new staff at the desk at morning check out, nothing was done. They said there was a note in the computer that the manager of housekeeping was going to be in touch with us. They gave us her business card. 2 days after our stay we heard from no one so we send our concerns via email to them. Heard nothing from her. Then went on the jay peak website and got every email listed under "contact us" and forwarded the email to them. It's been 2 weeks and still not a single person has contacted us. But you better believe they have our money for our disgusting nights stay! But now they have our opinion. I would not recommend staying here. Dirty. Zero customer service. read more

Jay Peak Resort - Ski Resorts Near Me - Jay, Vermont

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