Tech that came out was great, very friendly and knowledgeable…read more The folks who put their pricing together are absolute scam artists- do not take on their service without shopping around. Quoted $8900 for oil tank replacement. 3 other companies quoted $3300-$4000. Charged $90 to come out to quote (stated it would go towards the service) - never expected that high of a quote! How does this place stay in business outside of taking advantage of folks who don't know better!

The team that installed our new furnace were speedy and professional…read more I needed assistance at 9pm, for a small glitch... Kyle the Technician came immediately over and fixed the issue under a minute. He was extremely helpful and explained everything with detail. I was extremely surprised how fast Whale responded to my call and how quickly Kyle arrived. I highly recommend Whale... they're a role model for how all companies should treat their customers.

We had a great experience with Dennis replacing our combi system with a new boiler and water tank…read morein June 2026. Dennis was responsive to calls and communicated through every step of the install and was highly knowledgeable. Will certainly call him again if we need any add'l work down the line. He also made recommendations for what servicing we need to do to get the maximum life out of our new boiler. Pricing was fair - compared with two other local heating companies.

Got the job done quickly and professionally and the price was reasonable. I'll call him again for…read moresure.

Very pleased with my experience with Benoure. I was prepared to replace my kitchen faucet, but they…read morewere able to repair and reconnect it! A lot of people would just replace it and earn more. But the office person I spoke wth was the one who said we should try to fix it, then proceeded to find a person with experience with the Grohe brand. And they were able to come out a day early! I know where I'm headed the next time I need plumbing and/or HVAC services.

I bought six split A/C units from them and when I called to have one repaired the person on the…read morephone, who was not very nice, said that because I did not use them yearly to clean my units, which don't need that, they could not service me for ten weeks and then it would cost $150 per hr. plus travel time. I called Call The Whale who came the same day and fixed the problem the same day at $89 per hr. with no travel time. Joe Dickerman

Needed to have my drain pipe from the house to septice tank cleaned out after sewage backed up…read more Completed online form, office called to verify appointment date and time. Mike "Kentucky" called this morning to let me know his arrival time. Asked some questions about the condition of the pipe and if it needed replacement (Original to house built in 1996). He answered honestly to all my questions. Service call completed in an hour at the requested date/time. Highly recommended. Brian G. in Milton, Vt

I have used this company two times now within the last year, first to install washer hookups in the…read morebasement when I moved the washer/dryer from a main floor laundry closet to the basement, and then to repair a leaking toilet. For the hookup in the basement, they came to the house and gave me an estimate within a few days of my call, and then did excellent work. The second time, the toilet was still leaking a bit after the initial visit and they were very quick to come back out and address the problem at no additional charge. I will definitely use them in the future.

I had Robinson mechanical replace my boiler and hot water heater this past fall. Prices were way…read morebetter than other quotes I got and the work was fantastic. Casey has been doing this for years and really knows his stuff. He also came back after the job to make sure everything was running perfectly. Very thorough job. Will definitely be contacting Robinson Mechanical again for my next HVAC and plumbing projects.

From the owner: We are Natural Gas, LP Gas, Fuel Oil and EPA A/C Certified…read more We take great strides to make sure our customers are happy and have a comfortable home environment. The work we do in your home comes to the same high standard of work done in our family home with children. We are a family owned and operated company that strives to have a close relationship with our customers.

My relationship started with Vermont Energy in 2009 when they won the bid to install the hydronic…read morein floor radiant heat including a high efficiency wall hung boiler and hot water tank in my newly constructed two story home. All the work looked to be of the highest quality. Unfortunately, the boiler had issues and needed to be replaced recently. Vermont Energy was extremely customer oriented and the new system was installed at lightning speed. Four techs showed up and had the new boiler and hot water storage tank installed in one day. Even though the original boiler failed prematurely I am very pleased with the service provided me to make things right. All of the technicians were sharp pencils willing to go the extra mile. I highly recommend this outfit for all your heating and plumbing solutions.

We moved into a condo about 18 months ago and realized that our boiler might not last a lot longer…read more We were delighted with the service we got from Vermont Energy all the way through the process. Our salesperson, Pete, along with the installers Justin and Nathan, were all knowledgeable, explained things well, polite, and were easy to have around. Justin and Nate worked efficiently in a tiny space, and cleaned up well when they were done. So many other residents in our condo neighborhood have worked with Vermont Energy, and we are glad we did too!

I worked with Falcon to replace a boiler that is at its end of life. The boiler's location was at a…read morecondo we rent and being in the Fall, we had to replace it asap such that our tenants would be without heat. As I put out requests for multiple quotes, Falcon was the only company that I felt to be truthful, honest, and on time with when they said they would get us a quote. I had to chase down other companies and in one case, waited 4 days for a quote, rather than 1. That's not something anyone can deal with when it's cold out and their heat doesn't work. In addition, they came out to give us a quote that day, knowing Vermont Gas shut off our boiler saying it was entirely broken. The owner was the one who showed up and not only explained the complications with installing a new boiler, but inspected the boiler to deem it safe and turn it back on. The other companies we reached out to sent a sales person who had little understanding of the complications we faced with our boiler change. Thank goodness Falcon was the first to come out and take a look so we could educate the sales people from the other vendors.

had an excellent experience with first Mitch and then the owner, Ryan, coming to figure out a…read moredifficult to diagnose problem with our heating system. They came promptly and then quickly a second time to find out what the problem was when it was difficult to pinpoint. Ryan took the time to carefully diagnose and then took the time to carefully explain to us how to best operate our heating system to work to it's optimal. This was much appreciated, Gary K., homeowner in So.Burlington

We did a kitchen & bathroom renovation last summer and found ourselves scrambling for a plumber…read moreafter our initial plumber came back with an updated quote way out of budget. Called around and everyone was not available for 2-3 weeks. Could not handle this setback so we were ecstatic when we found Yankee... who came over THAT DAY to evaluate the project. They gave us a fair quote which was the most reasonable of anyone we found. AND STUCK TO IT. Despite some additional unexpected expenses. They showed up each day on time (7:30am), worked extremely efficiently, were very professional, and finished the job within 2 days - even our contractor was in awe. Additionally, all of our phone calls were returned promptly; secretary was very friendly and responsive. Since they were so wonderful with the plumbing we actually had them do the heating as well. Equally satisfied with that work. Can't say enough good things about them. I actually think they were the highlight of our renovation (if only our electrician had been as reliable... ).

Didn't even call me back after leaving several messages. I called them twice. Very rude and…read moreun-professional IMHO. I would not even think of using them now or recommending.

Friendly, in depth service. actually cut back some vegetation that was reducing the efficiency of…read moremy heat pump. explained what needed to be done more regularly for my heat pump and my heat exchange ventilation system. they completed a very messy job without spreading the mess. they were careful about where they cleaned a moldy air filter to make sure my dogs could not get into it. also very nice to my dogs.

The guys who do the actual work are amazing. Management is terrible, failing to pay for items…read moredamaged, refusing to honor warranty.

We had work performed by Alliance Mechanical at G&G Market in September 2025, including a…read morecompressor replacement. At the time of the project, we were verbally given expectations regarding pricing, warranty coverage, and workmanship guarantees, including that compressors typically carry a 3-5 year warranty and that labor is generally covered for about one year. However, after the installation, we experienced issues with the compressor again within a short period of time. We reached out multiple times--both by phone and email--to request written warranty documentation and clarification on coverage. Unfortunately, despite follow-ups and prior discussions with their team, we did not receive a clear written response or resolution. Most recently, when the same compressor issue occurred again in April 2026, we contacted the company for service support and warranty assistance, but were told they would not be able to work with us. Given the short time since installation and the lack of follow-up regarding warranty documentation and service support, we are disappointed with how this situation has been handled. We expected better communication and acc

It says I'm from CA but i live in New Hampshire This…read morecompany is horrible, all they want is a way into your check book. RUN the other way. I have a signed maintenance contract with these clowns and not one time in any estimate did they follow it. They still tried overcharging me for absolutely everything. Here is the last email i sent to one of the managers. \ THIS COMPANY WILL RIP YOU OFF. No way to verify the part with the part number I sent you? Ok, ***** I have had an absolutely horrible experience when dealing with your company. I was surprised to hear that Alliance has a heater that would temp work for our building yet no one said anything until yesterday and the people in my building have been cold for weeks. The heater is still not here and it's supposed to be -9 every night between now and next week. If my building ensures any damages as a result of the alliance's late pm inspection (clearly stated on the signed contract) I will be reaching back out to your company. The late inspection has had a direct impact on the timeline for us identifying issues as well as being able to get the parts that we need to fix our heating problem and now we are so far behind in being able to get the parts we need. I have spent most of my day trying to find a portable heater without any luck. The estimate that I received from you for the RTU has zero transpearcey, just a $25,000 bottom line. How much is the crane rental, how much is the RTU? Is our discount included? How many many hours is your estimate based on and what is the labor rate we are being charged? Is our discount included? All I get for $25,000 is a bland estimate. This was the same with all the other estimates I received from your company even after I asked for the information above, I still got back the basic zero transparency. The trusted vendor your estimators use seems to have the market highest prices available for your markup. Any property manager that does not check the prices on estimates to make sure they are getting a fair price on parts I feel is not doing his or her job. Every major part pricing i received from alliance was almost 2x what i could find the parts for when i researched it out. The hours on the estimates that I have received from alliance have been heavily padded as well. It does not take 26 man hours to change a hot water tank with screw on fittings. The estimate that I received for changing the heat exchanger said that it was for 8 men. Were 8 techs going to show up to work on that heat exchanger? You could not even fit 8 men around the unit at same time for work on it, heavily padded. All of these issues make me  feel as though the alliance just wanted an open door in order to get to our checking account. I will not be using Alliance's service now or in the future. I need a company that is more transparent and fair with their estimating and willing to help out when the business hits the fan which is not what I feel when doing business with Alliance. Fully disappointed