We had LaPlante on the schedule for a service but when we arrived to the house, we had an emergency…read moreleak. We called them and they would not come out for hours. When they came out they fixed nothing but charged us $295. The next day, the owner came over, gave me a general business number to contact and did not follow up with us at all but still charged us $198 for this visit, for a total of $507.79 for ignoring us for hours on the first day and coming by the next day and doing nothing. Avoid them at all costs.

After the original home visit to agree to the job, it took months of rescheduling to start the job…read more The men know how to install new plumbing, but the the hourly costs were astronomical. Ask for the hourly wages before hiring them.

Installers damaged siding and flashing under new window which caused a leak and damage to the room…read morebelow

The whole process from meeting with the owner to discuss what we wanted done to having the windows…read moreinstalled was fantastic. They came when they said they were going to be here. They made an effort to clean at the end of their workday so I did not need to. They surprised us by not only replacing our windows, but putting in brand new windowsills and window Casements, I can't say enough nice things about this company they were wonderful to work with. We have an older home, and the windows were original and desperately needed to be replaced. Now we have confidence that this winter our house will be much much warmer. Thank you!

Best gutter company around!! Highly recommend! Worth any wait for the most professional and most…read moreexperienced who will stand behind their work.

Had Bronson Johnson and the guys install my gutters yesterday. What a bunch of great guys, very…read moreprofessional, timely and efficient. Highly recommend giving them a call!

I hired Drain Pros to replace the wax ring on my toilet because I believed it had been installed…read morewrong. The good: Seth came to my house the same afternoon I called. He was very friendly and helped me with more than just the toilet seal, offering to clean out my sinks and identifying the cause of a defective faucet that my landlord had ignored. He also removed a small clog from my plumbing that I was unaware of. The bad: I'm not confident Seth completed did the job I hired him for. He spent a lot of time pouring baking soda, talking with the neighbor, and explaining his political views, but at no point did I see him replace the wax ring on my toilet. He later texted that he would send photos of the old seal as proof that he had completed the job, but when he did share a few pictures, they were unrelated. The next day, I discovered that one of the bolts holding the toilet in place was loose. I brought it up, and he claimed he intentionally left it that way and forgot to tell me I should tighten it myself the next day. I haven't found any evidence that this is a normal step in replacing a wax ring, but in either case, not everyone would have thought to check. Finally, I never received an invoice for the work. He promised to send one, but after following up five times over two weeks via both text and phone call, I've still heard nothing. He has stopped responding to messages. I liked Seth as a person, but I recommend hiring someone more professional for important plumbing work.

Seth was right there for us for some demolition work, and was a total craftsman - even for demo…read morework. he meticulously cleared up the debris and took it away for disposal. like it never happened. this was much appreciated. He is multi-skilled in all the trades, so that when unexpected situations come up, he is knowledgeable and experienced to deal with the situation effectively as a one-stop shop - and when doing home improvements, THIS is a KEY advantage to using Drain Pros and Seth!

Truly reliable. Good, good man. Always shows up and does excellent work. Highly recommend him.read more

We discovered multiple roof leaks that were coming into our garage and living area. A neighbor…read morerecommended Nick Brodeur of NB Property Solutions. Nick assessed the situation correctly and quickly made the necessary repairs. Nick and his crew were professional, personable and thorough.

I lost all water out of nowhere on the weekend. I hauled buckets of water out of my huge watering…read moretub in my garden to flush toilets and used melted ice for teeth brushing. We were filthy from working outside. One call to Spaffords, our original well maintenence people, and I'm not exaggerating when I tell you that they were in my driveway in 5 minutes. The problem was fixed and replaced in an hour by the nicest men you can imagine. I am so grateful it wasn't worse than it was, and I wasn't inconvenienced more than I had been. My Mom always loved Spaffords and advised me to always call them, and I always will. I am always taken care of with the utmost respect, and with a sense of humor I enjoy. I hope these young men get a raise because they are so much better than the contractors I have had in years! They do what they say they will do.

What a great company to do business with. Previous well contractor from Lamoille County had…read moreserviced our wells and water systems for over 20 years but nothing was ever done right, and they would have to make a return visit to correct their issues. At additional cost of course !! Spafford and Sons was called and within hours repaired our water system the correct way and at a reasonable price to boot !! Great crew of people working towards a happy customer the first time !! Thanks Spafford for the great job !!

We had a great experience with Dennis replacing our combi system with a new boiler and water tank…read morein June 2026. Dennis was responsive to calls and communicated through every step of the install and was highly knowledgeable. Will certainly call him again if we need any add'l work down the line. He also made recommendations for what servicing we need to do to get the maximum life out of our new boiler. Pricing was fair - compared with two other local heating companies.

Got the job done quickly and professionally and the price was reasonable. I'll call him again for…read moresure.

Very professional, only took 4 days to do a pretty large job! The work looks great, very thorough…read more I found the communication with the company to be responsive and easy. I would absolutely hire these guys again!

We were very satisfied with their work. They were on time, systematic, polite and easy to work…read morewith. Communication was good, they returned phone calls within a day, usually within a couple of hours. They worked pretty quickly (There are drywall contractors who are typically waiting on Bugbee to finish, so they can start the drywall phase of things). The result looked great. The cleanup was thorough. We would use them again.