We had work performed by Alliance Mechanical at G&G Market in September 2025, including a…read morecompressor replacement. At the time of the project, we were verbally given expectations regarding pricing, warranty coverage, and workmanship guarantees, including that compressors typically carry a 3-5 year warranty and that labor is generally covered for about one year. However, after the installation, we experienced issues with the compressor again within a short period of time. We reached out multiple times--both by phone and email--to request written warranty documentation and clarification on coverage. Unfortunately, despite follow-ups and prior discussions with their team, we did not receive a clear written response or resolution. Most recently, when the same compressor issue occurred again in April 2026, we contacted the company for service support and warranty assistance, but were told they would not be able to work with us. Given the short time since installation and the lack of follow-up regarding warranty documentation and service support, we are disappointed with how this situation has been handled. We expected better communication and acc

It says I'm from CA but i live in New Hampshire This…read morecompany is horrible, all they want is a way into your check book. RUN the other way. I have a signed maintenance contract with these clowns and not one time in any estimate did they follow it. They still tried overcharging me for absolutely everything. Here is the last email i sent to one of the managers. \ THIS COMPANY WILL RIP YOU OFF. No way to verify the part with the part number I sent you? Ok, ***** I have had an absolutely horrible experience when dealing with your company. I was surprised to hear that Alliance has a heater that would temp work for our building yet no one said anything until yesterday and the people in my building have been cold for weeks. The heater is still not here and it's supposed to be -9 every night between now and next week. If my building ensures any damages as a result of the alliance's late pm inspection (clearly stated on the signed contract) I will be reaching back out to your company. The late inspection has had a direct impact on the timeline for us identifying issues as well as being able to get the parts that we need to fix our heating problem and now we are so far behind in being able to get the parts we need. I have spent most of my day trying to find a portable heater without any luck. The estimate that I received from you for the RTU has zero transpearcey, just a $25,000 bottom line. How much is the crane rental, how much is the RTU? Is our discount included? How many many hours is your estimate based on and what is the labor rate we are being charged? Is our discount included? All I get for $25,000 is a bland estimate. This was the same with all the other estimates I received from your company even after I asked for the information above, I still got back the basic zero transparency. The trusted vendor your estimators use seems to have the market highest prices available for your markup. Any property manager that does not check the prices on estimates to make sure they are getting a fair price on parts I feel is not doing his or her job. Every major part pricing i received from alliance was almost 2x what i could find the parts for when i researched it out. The hours on the estimates that I have received from alliance have been heavily padded as well. It does not take 26 man hours to change a hot water tank with screw on fittings. The estimate that I received for changing the heat exchanger said that it was for 8 men. Were 8 techs going to show up to work on that heat exchanger? You could not even fit 8 men around the unit at same time for work on it, heavily padded. All of these issues make me  feel as though the alliance just wanted an open door in order to get to our checking account. I will not be using Alliance's service now or in the future. I need a company that is more transparent and fair with their estimating and willing to help out when the business hits the fan which is not what I feel when doing business with Alliance. Fully disappointed

My relationship started with Vermont Energy in 2009 when they won the bid to install the hydronic…read morein floor radiant heat including a high efficiency wall hung boiler and hot water tank in my newly constructed two story home. All the work looked to be of the highest quality. Unfortunately, the boiler had issues and needed to be replaced recently. Vermont Energy was extremely customer oriented and the new system was installed at lightning speed. Four techs showed up and had the new boiler and hot water storage tank installed in one day. Even though the original boiler failed prematurely I am very pleased with the service provided me to make things right. All of the technicians were sharp pencils willing to go the extra mile. I highly recommend this outfit for all your heating and plumbing solutions.

We moved into a condo about 18 months ago and realized that our boiler might not last a lot longer…read more We were delighted with the service we got from Vermont Energy all the way through the process. Our salesperson, Pete, along with the installers Justin and Nathan, were all knowledgeable, explained things well, polite, and were easy to have around. Justin and Nate worked efficiently in a tiny space, and cleaned up well when they were done. So many other residents in our condo neighborhood have worked with Vermont Energy, and we are glad we did too!

Very hard to deal with. They don't seem to want business…read more We had Jason come to our house and quote us for a gas conversion. I had questions about our quote--concerning the new furnace and hot water heater. Jean would not allow me to talk with Jason about my questions! Seriously!! I wasn't doubting Jason's Plumbing ability, I just had questions. Jean was quite rude and defensive telling me that Jason is basically never wrong. We wasted a lot of time trying to do business with Jay Mechanical. Our job was a $10,000 + investment in our home. I should be able to ask as many questions as I want!

From the owner: Whether you are looking to update your heating system, get routine maintenance for your air…read moreconditioner, or need quick repairs on your plumbing system, the team at Jay Mechanical is here to help. Their licensed and insured technicians have everything you need to address a comprehensive range of services to help you maintain your optimal levels of home comfort. This is a team that works tirelessly to ensure that customers are always receiving the absolute highest levels of workmanship and care, tailored to each individual's unique needs. No matter what sort of project you have in mind, reach out to the ream at Jay Mechanical today to schedule a free estimate. They are ready to take your call, 24/7!

Tried several heating companies--all incompetent and costly…read more Dennis Williamson was smart, capable, knowledgeable problem solver. Fair priced.

Responsive and very knowledgeable! I highly recommend this business for boiler repairs, and I'll be…read moreusing them again.

When Benoure installed my furnace they were great, however, their service since has been terrible…read more The unit has failed multiple times and anytime I call for service am told that they are "scheduling out multiple weeks". Today they recommended I call someone else. Those folks came within three hours and now have to replace another part that broke. That's five broken parts on a furnace that was only replaced a couple of y

Thank you Benoure Plumbing and Heating! The immediate response given to me in an emergency…read moresituation where my furnace stopped working was incredible! You removed and replaced a new furnace on New Year's Eve day and were committed to complete the installation in an extremely professional manner. Jeff R., Ryan M., Rob Jr., and Avery were exceptional! I am extremely happy with the new furnace! You totally deserve the 5 stars! Thank you! Mary Anne D.

Very thorough and professional. Constant communication throughout the project. Love my heat pump!read more

From the owner: We specialize in ductless and ducted heat pump installation, service, and maintenance. We partner…read morewith residential and commercial customers to create comfortable and healthy indoor environments with energy-efficient heating and cooling solutions.

Not trustworthy. Hired them twice and both times they padded the bills. When I called the…read moremanufacturer of my heating system to inquire as to how much the replaced valve would cost they said that my system didn't even have such a valve, and then gasped loudly at how much E&M was charging me for it. Had to call and argue with their billing department (self-righteous and rude) for inconsistencies in the bill both times. It's a shady business. I'll never hire them again.

These guys remodeled my kitchen. Work was done by an unlicensed and unsupervised plumber which is…read moreillegal. They tried to shake me down for $1600 by claiming my furnace exhaust was defective and threatened to "red tag" my furnace during the coldest week of the year unless they were hired to replace the flue. I contacted the flue manufacturer who verified the exhaust was properly installed and maintained. Beware.

I had an issue with a whole house humidifier that had not been used since I moved in 2 years ago…read more I called Chuck's mid morning and by mid afternoon I had a service tech at my door. Josh was great, efficient and knowledgeable. He managed to get the system going in spite of its age and obsolete parts! He even managed to pull out of his truck a replacement filter which are no longer available. Jacqueline J.

The service is great. They are professional and treat your home with respect. Like I tell most…read morefolks, it is expensive to have any kind of work done by anyone on your house's plumbing, and Chuck's is no exception. That being said, the work is complete and correct and you don't have to worry. That is important to me. If you ask the plumbers when they are done their job to guess at what it is going to cost - add $500 at least to what it will actually cost. I got a guess of $1300 to $1500 for an all day job. It came in just over $2000. Alot for a leaky faucet, but it was far more exptensive when you got right into it. Part of the high cost was that the worker had to call for advice on some of the repair which slowed him down. More hours = more money. In the end, as I said before, it was completed and correct and I don't have to worry about it becoming a problem again in my lifetime. Sometimes S@#t happens and you just have to roll with it.

had an excellent experience with first Mitch and then the owner, Ryan, coming to figure out a…read moredifficult to diagnose problem with our heating system. They came promptly and then quickly a second time to find out what the problem was when it was difficult to pinpoint. Ryan took the time to carefully diagnose and then took the time to carefully explain to us how to best operate our heating system to work to it's optimal. This was much appreciated, Gary K., homeowner in So.Burlington

I paid $225 for a faucet installation. The technician's install moved my sink under the stone…read morecountertop. Falcon refused to rectify the situation stating that I must have had a bad seal on my sink. Now I am paying $270 for a countertop technician to fix what Falcon Plumbing did. Worst experience ever!

Needed to have my drain pipe from the house to septice tank cleaned out after sewage backed up…read more Completed online form, office called to verify appointment date and time. Mike "Kentucky" called this morning to let me know his arrival time. Asked some questions about the condition of the pipe and if it needed replacement (Original to house built in 1996). He answered honestly to all my questions. Service call completed in an hour at the requested date/time. Highly recommended. Brian G. in Milton, Vt

I have used this company two times now within the last year, first to install washer hookups in the…read morebasement when I moved the washer/dryer from a main floor laundry closet to the basement, and then to repair a leaking toilet. For the hookup in the basement, they came to the house and gave me an estimate within a few days of my call, and then did excellent work. The second time, the toilet was still leaking a bit after the initial visit and they were very quick to come back out and address the problem at no additional charge. I will definitely use them in the future.