had an excellent experience with first Mitch and then the owner, Ryan, coming to figure out a difficult to diagnose problem with our heating system. They came promptly and then quickly a second time to find out what the problem was when it was difficult to pinpoint. Ryan took the time to carefully diagnose and then took the time to carefully explain to us how to best operate our heating system to work to it's optimal. This was much appreciated, Gary K., homeowner in So.Burlington read more

I paid $225 for a faucet installation. The technician's install moved my sink under the stone countertop. Falcon refused to rectify the situation stating that I must have had a bad seal on my sink. Now I am paying $270 for a countertop technician to fix what Falcon Plumbing did. Worst experience ever! read more

I converted from Oil to gas for my steam heat boiler. The whole process was handled professionally and seamlessly. All permits and tank removal were organized by the Owner Bill Falco all work was done top notch, on time and clean. I received 3 quotes, and this was the most reasonable. I chose based on the positive reviews online and the great price, so glad I went this route. Heat is working great! read more

We had a heating emergency on the eve of the first significant snowstorm. After calling Falcon, the plumber responded immediately and solved the problem while saving me a ton of money. I would highly recommend. Highly skilled, immediately responsive and super economical....in short, WICKED GOOD! read more

I worked with Falcon to replace a boiler that is at its end of life. The boiler's location was at a condo we rent and being in the Fall, we had to replace it asap such that our tenants would be without heat. As I put out requests for multiple quotes, Falcon was the only company that I felt to be truthful, honest, and on time with when they said they would get us a quote. I had to chase down other companies and in one case, waited 4 days for a quote, rather than 1. That's not something anyone can deal with when it's cold out and their heat doesn't work. In addition, they came out to give us a quote that day, knowing Vermont Gas shut off our boiler saying it was entirely broken. The owner was the one who showed up and not only explained the complications with installing a new boiler, but inspected the boiler to deem it safe and turn it back on. The other companies we reached out to sent a sales person who had little understanding of the complications we faced with our boiler change. Thank goodness Falcon was the first to come out and take a look so we could educate the sales people from the other vendors. read more

They are dishonest. After the technician told me that his boss had instructed him to refuse work, giving a nonsensical reason, I decided to call their office to find out more. The owner admitted to me that the technician had lied (in the owner's words, "fibbed"). If it is important to you that you are able to trust your contractors, don't use Falcon. Find someone who does not tolerate "fibbing" to customers. read more

I vote no on this company. Here's why. I called to have them identify/fix a leak, they scheduled it, and told me I could pay by check, or credit card. They'd keep the credit card on file. I told them I'd probably pay by check to avoid the extra fee for the credit card. Fine, no problem, they said. So they fixed a problem they identified as a leaky bathtub drain. They then charged my credit card and sent me the bill, with no chance to write the check. I said to them by email, fine, no big deal, let's just do it differently the next time. Fast forward ten days or so. The leak persists. They now say it's a different source that they did not see earlier. They couldn't fix it because it was behind a wall covered with tile, and they are not authorized to take down tile. (Liability, they say.) Once again, they charge my credit card $151 without consulting me first. So, to recap: they fixed one problem but failed to identify another, then charged me for two visits instead of one. They offered me a "free" hour of service to fix the second problem they identified, but I will pass on that. The owner sent me an "I'm sorry you feel that way" email, essentially saying: tough luck, buddy. read more

Entered a request for contact about a repair job on their website 2 WEEKS AGO and got no response whatsoever.If they concentrate on big jobs at the expense of such small ones, then say so on-line and/or acknowledge such inquiries accordingly NEVER going to them or referring anyone in the future (used to be great when Brian was the main guy, but twenty years later, it's clearly VERY different!) read more

After checking with the "big boys" that are known to the local area and told there was a 10-day wait for Emergency Service, I called Falcon. To be frank and had I known better, I would have called them first. I spoke with a gentleman (sorry, I think his name was Brian), perhaps the owner, who was kind, professional and knowledgeable. He attempted to diagnose the problem with my boiler and hot water heater over the phone to save me a service charge. We got to a point where we knew someone had to come out to look at the unit. I was given a time window and the service tech Tim was prompt, friendly and, as it turns out, exceptionally knowledgeable. He diagnosed the problem, retrieved the proper parts, and repaired my system without using the additional part he had procured. Because of this timely and professional repair we saved money, had the efficiency rating of the furnace enhanced, and we are confident it was done right the first time. That had not happened previously with the former repair service. I have shared with my neighbors in our tight-knit community about the wonderful service I have received and I suspect they will be switching from the "B" company to Falcon in short order. Thanks for a job well done. read more

Really hard to get a call back most of the time, and the price estimates fluctuate.

Our gaskets on our circulator pump on our furnace needed to be replaced due to leaks. Falcon plumbing was very responsive to our needs. Tim was the plumber; he was professional, communicative and competent and very efficient. We were also extremely impressed with the home office. We were notified that the plumber would be later than expected due to complications of a previous service call. This is second very positive experience with this plumbing company, and we will definitely be using them again in the future when the need arises read more

Best Plumbing service ever! They are prompt, clean, reasonably priced, really listen first before acting, giving great advice benefiting you, the customer, not their pocket! I highly recommend them to every one! Having dealt with several other companies, this is by far the best to deal with. Because it is a small - mostly family member - company, messages are not lost, nor answered 1-2 days later. You always speak with a person - who introduces himself - and are clear, on time even with their getting back to you! As long as this is is the way they operate, I'll not call on other plumbing service! They were recommended to me and now I do the same and recommend them to you and others - you will not be disappointed. read more

Excellent service. We bought a condo and discovered a major problem with the tub faucet. They came in next day on Saturday, got the parts for an old faucet and had it fixed same day. Recommend highly. read more

We have used Falcon Plumbing many times over the years. Some of our best experiences include the owner, Brian, at no charge talking me through trouble shooting a problem with our boiler instead of needing a house call. This week, we woke up to our heat not working. I quickly got Brian on the phone and talked through the situation. He rearranged the crew's schedule for the day to allow them to come to my house that morning. The boiler was fixed by noon! I could not imagine a more responsive plumber. Ryan who has done most of the work at our house is always friendly and professional (installed propane unit heater in room over garage, replaced faucets). We have also used one of their other plumbers to replace our propane pool heater. read more

I can't say enough good about the service I received from Falcon Plumbing. I needed a new hot water heater, toilet and Installation of a bathroom faucet and grab bar I had purchased. The two young men who came, Justin and Ryan, arrived when they said they would and accomplished all the work efficiently and with great skill. They were in communication with their boss when necessary. It pleases me to see they were very careful not to create any peripheral damage and left all areas clean. They worked well together and were friendly and personable. All old fixtures were removed and all new installations worked beautifully! A wonderful experience with an outstanding company!! read more

This pragmatist will call Falcon every time. I have used them for my businesses, rental properties, and my home. They have always come to my rescue. And let's face it, if you are calling a plumber, chances are it is an emergency. And I have had some big ones. Brian and his crew have navigated some very complex problems and have employed a lot of imagination in solving them. I think I must know all of the techs by now. They have always been very professional, friendly, knowledgeable, and sincere in discussing options. They are forthright and transparent with the costs. I don't know if they are more or less expensive than anyone else in town but I'll gladly pay a premium for expertise and quality. Most recently, I lost heat during the holidays with a lot of family visiting. They were able to squeeze me in short notice because they take "no heat" situations pretty seriously. Justin was able to diagnose the problem quickly, source the new part, and have our boiler running again in less than an hour. Our boiler is 24 years old with difficult to find parts. While he was there, he noticed some seepage under the hot water tank. I wasn't in any position to tackle that problem but told him I would keep an eye on it. Several weeks later, it developed into more than seepage. I called Falcon after hours on a Friday and was able to reach the owner Brian. He just happened to be nearby and so he stopped and helped me shut the water off to the appliance and source a new one. I elected to go the weekend without hot water. On the following Monday, a new tank was installed. I find that level of service to be very rare. The Falcon crew cared about the well-being of my family and property. I am grateful for the relationship. If you had the skills to fix it yourself, you would not be reading this. So when you need a plumber, give Falcon a try. read more

I recommend Falcon Plumbing despite the 3 star rating. Falcon has worked on our home 5+ times over the last 6 or 7 years. Every interaction has been really great with Ryan and Justin, and they did some tough, custom work (at least to this layman). The last two appointments with another tech were different and included some unnecessary attitude, sloppiness and a lack of craftsmanship. Since the other experiences were great, I'm sticking with Falcon. Next time, I'll just ask for another tech. read more

If you need a heating/plumbing service in the area it's a no-brainer to call Falcon. We had multiple quotes from multiple parties when it was time to replace our boiler system soon after buying our house in the summer of 2013. Brian was the only one who presented us with multiple options depending on our price point, heating needs, water usage, length of time we plan to live in the home, future family plans etc... He didn't push any product on us and allowed us to make the best decision. He asked that my wife be present so he could speak to both of us and sat at our table and laid out the options and encouraged us to ask questions. Their installation work was terrific. When the boiler had a small issue that popped early this spring on a Friday night (and left us with no heat) I called the answering service and heard back from Brian within 10 minutes. He was able to diagnose the problem and provide a solution (which involved restarting the boiler) over the phone and at no charge. This is top notch customer service. They have been to our home to do a few other small items (like replace our shower handle assembly which broke) and have been excellent. read more

We have now had 2 bad experiences with Falcon (because we didn't keep good track of who came). Sure, they come faster than others, are even nice, just pretty incompetent. One claimed that our sink is mounted with liquid nails, and they can't guarantee they won't crack the counter when replacing it. They actually started cracking the counter, and I said, "no thanks." Another company came, took the sink out with proper tools (box cutter instead of a putty knife in no time!!). Another time, we had a clogged tub at a rental place. Falcon came, told us the only way to unclog is to go through the wall, charged over $100 for doing literally nothing and left. Turns out, with proper septic equipment, the clog was again gone in a few minutes. read more

I hired Falcon Plumbing to install my new sink. I highly DO NOT recommend doing business with this company. Here are reasons why: - very hard to schedule appointment if you are working, you will have to wait extended time and take day off (probably only have 1 guy working for them) - office lady Anna is very unprofessional with no customer service skills -left messages without calls back, had to keep calling -very expensive - they charge $150 per hour (the hour starts from the time the worker leaves their office in Williston so in my situation it is $70 for them to just get here), after hours (they close at 3pm) the charge goes to $170/hr plus materials -they didn't finish the job on first appointment because they were missing a saw to cut back of the cabinet - pluming company without saw in huge truck ? The worker simply didn't feel like completing the work and wanted me to schedule another appointment (week or more away) and wanted to charge me twice! It was very troubling to me especially because I asked him before job was scheduled to asses work to make sure he can do it - so he should know he needs specific tool -guy Brian (suspecting the owner) was not interested finishing job, said he will have to "back out" leaving me with job started but not completed (he connected half of sink on first appointment) -spoke about them in my office afterwards and find out they don't have a good reputation in Burlington area overall and none of my coworkers would recommend this company Save yourself headache and wasted time and hire someone else ( I will make follow up post later with info who worked for me). read more

I had a toilet installed. The estimate was $189.00. When the tech got here he said, "Well that's wrong, you didn't buy it from us, it's $289.00. Then the toilet at home depot was broken, so he brought it back to the store and picked up a lower priced one. I had already paid for the toilet . He said he told Home Depot that he was going to have to charge me an addional $150.00 to change the toilet. Home Depot he said would give me the new one for free (I never got an money back from Home Depot). He added in the charge on my bill. It ended up costing me $499.00 for 1hour 40 minutes work!. He complained when he got there who was going to help him get it up my stairs inside. 12 steps. He complained my stairway was too narrow. Folks this man was huge. He would make 2 men. The stairs are fine. That's my story. I'm disabled. I'm 66yo with severe arthritis and he had so empathy over me or my stairlift. He charged $499.00 (I had all the parts). The install was 40 minutes. The 1 hour was to pickup the toilet go back to the store and get another one. $499.00! All hidden costs. read more

Every interaction with them impresses me. Their techs are thorough, clean, efficient and polite. Brian helped me make the best decision for my recent hot water situation after I emailed him pictures. I'd recommend them to anyone! read more

I recently had a new boiler and new hot water heater installed by Falcon Plumbing & Heating. I have enlisted their services a few times over the years for small projects, but never anything of this magnitude. I was not disappointed. Over the course of this new install I got to see all of the team, including Justin, Ryan, Chad, and Pete. All four of them were professional and courteous. Justin was very patient and answered all of the questions that I had about the operation of the system and why he recommended it over other systems. There was a very minor glitch after the install, but they came out immediately and resolved it very quickly. I highly recommend this crew and I will be using their services again in the future. read more

ONLY CALL THESE FOLKS IF YOU LIKE TO PAY FOR NOTHING! $149 TO HAVE NOTHING REPAIRED AND NO WILLINGNESS TO RECIFY THE SITUATION!!! We called to get our rinnai heater fixed over the weekend. At the time of the call we stated that there was an error message and even had looked up the info of what causes this error message (a spark ignitor). When the tech arrived he said "53 error, not sure what that is, I'll have to look it up". Tech should come to the job prepared, We gave him all the info, he should know what the problem is and have the parts needed to fix it. The tech repeatedly turned the unit on and off and stated that it worked fine. I called my husband who said over the phone to the tech that he didn't want to not have the piece replaced and to still have a broken heater the next day. Tech said not to worry, with these things either they work or they don't and it was probably just a air bubble in the gas line. At that point the tech stated he didn't have the part. Now why wouldn't he bring the part when we had prepared him with all of the info??? Well the next day the heater still didn't work (and 3 days later it still doesn't). After several phone conversations all the company would agree to is 1/2 hour free labor. We already paid $150 to not have our heater fixed!!! I expected them to come back and do the work we had already paid for but they refused. The labor rate of $150 Is pretty steep if they aren't going to be prepared to do the work or qualified! read more

We asked for an estimate prior to work but instead someone showed up and began working (we had another contractor in the house at the time so he walked him through our needs) We take ownership that we still went ahead but trusted their process. The second day the plumber arrived I was home the entire time. I overheard him chatting away with our contractor as well as getting a second hand from him. Both contractors in agreement that he didn't do half the job for what was billed out. The next day I get an arrogant rude call regarding our bill that I was supposed to pay the plumber. I never got one. Still don't have one. The tech never made any effort to find me in the house to even give me one (if it even existed) Long story short it cost us almost 2k for work not even completed!! BE CAREFUL. Even if in a horrible jam these folks are just out to screw you out of money. We were so disappointed that we found someone else to complete the work. read more

WORST service EVER! Here's the run down of our experience: -My husband scheduled an appointment to have our furnace serviced. He took the scheduled day off from work. Nobody showed up. He called and they admitted they forgot to put him in the schedule so we were rescheduled to a week later. My husband took a second day off from work. Falcon charges $80 if you miss an appointment with them, but they were only going to give us a $50 discount for them missing our appointment. Apparently, our time is not worth as much. -Falcon was scheduled to come yesterday morning. They came and told us our CO reading was off the charts at 10,000 ppm. The technician told us Vermont Gas would shut the line off if they knew about it, but did not shut the valve off himself. He left everything as it was and said he did not have time to clean our furnace that day and left without giving us further instruction. He said he would be back in a week so my husband would have to take a THIRD day off to actually have the furnace serviced! -My husband called me concerned about the reading and we decided to call Vermont Gas to shut out line off for the obvious safety concern, despite being instructed by the technician that we would be fine as long as we didn't turn on the furnace. -We called another company for an expensive emergency visit the same day. The furnace was serviced and adjusted as needed and we are now have appropriate CO readings. -I called Falcon to let them know we would NOT be paying for anything as they had already screwed up scheduling which forced my husband to have to take 2 days off from work, never actually serviced our furnace, and potentially compromised our safety by giving us incorrect instructions on how to handle the situation. The owner, Brian, told me he didn't care that we were unsatisfied and that I clearly could not be made happy (when really I only wanted the service we hired them to complete to be completed in a timely manner). Needless to say, we will NOT be using Falcon in the future! read more

Requested itemized bill about three weeks ago, still not received, please take your business somewhere else, I feel like I was overcharged for furnace which has one of the most negative reviews and some of the utility companies refuse to cover them in their service contract, I know why did I agree to this, well I was out of the county at that time. I know my fault read more

Please do not fall pray to this company because of the other reviews!!!!!!!!! This is my second experience with them and I can tell you I had almost identical experience with yhem I called on a Sunday because I had no heat. The owner told me that it would cost $198 an hour for service but if I could wait till the next morning it would be half that. that was reasonable to me so I waited till Monday and just put an extra blanket on. They came out put a part on that took less than an hour and I was presented with a bill for $299 of which $149 was the service call. I said I had been told it would be half of the $198 quoted by the owner the day before.He had the nerve to day that was almost half. I paid it. The next day I was leaving for a trip and as I was leaving I the furnace very noisily came on and then I smelled gas. The owner came right out and said nothing was wrong. When I came back everytime the unit started it would shake the floor, door and make such a noise it woke me up at night. They came again nothing. The third time they came I was told that another part would have to be replaced and it would cost an additional $500. I threw them out. VT gas came and fixed it for $229. As I said stay far away from these people they cost more than anyone out there and I guarantee they will have to come back and fix something else at an additional high cost before you are finished with them. read more

Falcon Plumbing was highly recommended to me by a friend. My appointment was scheduled with a time window between 11:00 and 1:00. At 1:15 I called to get an ETA. They told me the repair person would be there in less than an hour. At 2:15 the repair person called me and told me he would arrive in 15 minutes. 45 minutes later he showed up. I understand he might have had an emergency call but they should have called me right away when they knew he would not make the appointed time. I was informed that the charge would be $150.00 for the first hour. He installed a new garbage disposal and charge me $269.00 for the garbage disposal for a total of $419.00 for a ten minute job. I looked up the disposal on line at several different places and the price ranged from $80.00 to $100.00. That is some more than 100% markup. I would not use Falcon ever again. I don't usually write reviews but felt the need to write this one up. Buyers beware of their mark up prices. read more