Needed to have my drain pipe from the house to septice tank cleaned out after sewage backed up. Completed online form, office called to verify appointment date and time. Mike "Kentucky" called this morning to let me know his arrival time. Asked some questions about the condition of the pipe and if it needed replacement (Original to house built in 1996). He answered honestly to all my questions. Service call completed in an hour at the requested date/time. Highly recommended. Brian G. in Milton, Vt read more

I have used this company two times now within the last year, first to install washer hookups in the basement when I moved the washer/dryer from a main floor laundry closet to the basement, and then to repair a leaking toilet. For the hookup in the basement, they came to the house and gave me an estimate within a few days of my call, and then did excellent work. The second time, the toilet was still leaking a bit after the initial visit and they were very quick to come back out and address the problem at no additional charge. I will definitely use them in the future. read more

I had a GREAT experience with Corey (who did the actual work) as well as everybody who worked to schedule his visit. I appreciated being given the option to hold off 'til Monday and avoid a weekend upcharge. Service was exactly as quoted and is just the going rate. They stayed in contact through the whole process. I also learned a thing or two from Corey (avoid antimicrobial soaps) and have re-committed to minimizing garbage-disposal usage. I pre-cleaned the mess in my basement and Corey left it just as he found it. read more

I moved into a newly purchased home and there was an offensive odor that was making me sick coming from the utility room. I called a few local plumbers, but no one was available for at least 4 weeks. A friend suggested I call Rotoscoped Rooter, as she had a great prior could of experiences with them and so I did. The operator was very friendly and professional. I was able to schedule and appointment to take place within 24 hours. She made sure I got a courtesy call when he was on his way. Cory (Kory) was excellent. He arrived promptly and figured out the odor issue within ten minutes, one that a home inspector, someone from the sewer department and a few others could not determine. He fixed the issue and I no longer have sewer gas emanating throughout my home and I am slowly getting better. I had home check on a couple other items and he fixed those or explained about those too. The pricing was reasonable and I felt I could trust his expertise. I'd gladly call Roto Rooter in the future, if needed. read more

I had an exceptionally bad experience with Roto-Rooter folks in Williston. I hired them to clean out a clogged kitchen drain, and pretty much everything went wrong from the start. Their equipment broke, they were unprofessional and at times downright hostile, and then they refused to fix their mistake. They were supposed to come back the next day to address the problem they caused, and they never did. I also learned that they're nearly twice as expensive as some of the other local companies that provide the same service. read more

I highly recommend Roto-Rooter. This was my second time having Corey (one of their technicians) come to my house. The first time was about a clogged shower. It was an emergency call (on my part) and Corey arrived within an hour. Today's incident was a much bigger deal. After the high-volume of rain we had a few days ago my sewer lines backed up, flooding my basement toilet, shower and the floors surrounding them. Not good (see rather gross photos attached). Unfortunately, I was not the only person in the area with problems after the deluge, so Corey couldn't make it to my house until the following morning, but dispatch let me know that and he showed up exactly when I expected him. There is something very reassuring and calming about having a service person who knows what he's doing. The problem ended up being a fairly simple (though dirty) fix. If I had been in charge, I would have made fixing it much more difficult than it actually was. Corey immediately knew which area to focus on and luckily, the clog was gone in less than 30 minutes. Also, Roto-Rooter has a cool camera device that they can feed into drains to check out if there is any damage. I had him do that and it was much like watching a medical show featuring an endoscopy, sort of gross, but fascinating. He fed the camera through my sewer pipes 80 feet out to where they met the city lines and then back the other way to where the lines met my basement bathroom. The whole thing was recorded and at the end I got a USB of the footage to keep for my records. Corey is easy to work with and knows his stuff. He's patient, too, answering my questions as I tried to educate myself about sewer pipes vs. water pipes, clogs vs. ground water, etc. Although I'm not excited about the prospect of having any future problems, I do feel pretty good about having service providers I know I can rely on to watch my back and provide good service. I would definitely call Roto-Rooter should I require drain unplugging (old pipes in my house mean no Draino or similar unclogging liquids) or more investigative plumbing. read more

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They've come out twice, and every time they work really hard to get it right. I was given a discount after I had to hire them more than once in the year, and I really appreciated the lengths to which the worker Cory, tried to solve my problem. Would definitely hire again. read more

Expensive. Poor results. After a few hours trying to fix a toilet draining the problem was much worst. Will not hired them again.

Dan went above and beyond when we had sewer pipe and toilet problems recently. He was prompt, courteous, and knowledgeable. He came back a second time to finish the work after we learned there was a break in one of our sewer lines. When the repair to that line was finished he returned and again gave great service. Thanks! read more

I called Roto-Rooter (802-863-2722) to unclog a sewer drain on 1/14/17. While the plumber was "working", he got a sewer vent pipe dislodged and disconnected. Afterwards he wouldn't admit he made a mistake and refused to accept any responsibility. Instead he wanted to charge me another $200 to get it reconnected. I got in contact with the owner (Craig). After a long, at times heated and confrontational discussion, he finally agreed to fix the problem. I ended up paying him another $30. On a positive note, the plumber did come promptly when called. However, the total denial of responsibility was unacceptable. All this should not have happened if he had done it correctly in the first place.I would stay away from this company in the future. read more

We are satisfied with the work done. They were able to come the same day as our call. I would have given 4 stars except the serviceman had to return because the leaking hose from the dishwasher was not replaced but only repaired. They honored their 6 month warranty for the labor. The serviceman was polite and did not waste any time. Will call them again, if needed. read more

Cleaned my drain, which is what I needed. Came on 24 hour notice, arrived promptly. I'm satisfied with the work. Found the price of $345 to be excessive. I thought RR was an alternative to expensive plumbers which is why I called them. Price was not disclosed when I booked the appointment, only when the serviceman was confirming he was on his way, and by that time I'd already taken the morning off from work. When I was asked to sign the service agreement, I asked about the warranty and he pointed to a row of unchecked boxes. I said "don't you have to check one?" and he got pretty testy and said he'd do that after he cleaned the drain because if it was grease it would only be a 24 hour warranty (it was a kitchen sink, so of course it was grease). Next time I'll spend the $345 on a local plumber. read more

I was charged $499.00 for 1.5 hours of work. This was just a pickup and labor charge. The worker was rude, unempathetic and made it clear that It was alot of work to change a toilet. I don't recommend this company. I'm on disability and have a stairlift and he wondered if he could transport the toilet on it. No. He got it upstairs without help He was so rude. So sarcastic. He double charged. I was quoted 289.00 and he added all this delivery charges. and it came to $499.00. Stay away from this business. They are price gougers. read more

Robby was great! He got the job done in less than half an hour and gave me great advice about next steps and future plumbing issues.

Contacted Roto Rooter to fix two running toilets. Scheduling was very smooth, in fact the service tech was able to arrive earlier (next day) than planned. The service tech (Robb) explained what he was going to do and the cost prior to completing the project. He was professional, friendly, and answered my questions. I would contact Roto Rooter again if an issue should arise. read more

The gentleman that came out to fix our plumbing issue was professional and courteous. I appreciated his taking the time to show me exactly where the problem was and how he corrected it. I would recommend Roto-Rooter to anyone having issues with their plumbing. Great job! read more

We needed two toilets installed. No other plumber would return our calls. Rotorooter was able to accomodate our limited schedule availability, were on time, did the work quickly and accurately. All the things I look for (and hope for) in a local business. They did great work. read more

Prompt, courteous, helpful and efficient! Robby got right to work, fixed the problem and explained what he had done, as well as offering options for the future. Outstanding job!(Writing this review for his work at the S Burlington DMV office) read more

This was the second time they have come to help. I was happy about the availability of the workers to get things fixed in a timely manner. We were even able to video chat to see what I could do in the meantime and exactly what they were going to need so they'd come fully prepared. The only downside was the bill. It seemed too neat in pricing. Instead of a rounded number I expected to see detailed reciept of the parts used and then break down of the time worked. It was instead all rounded to the nearest $100 and labeled parts and service only which to me could give a sense of being overpriced. read more

So happy. They came QUICK. Got the job done. Even explained everything he was doing so I could understand. I WILL call them again if I ever need work done. read more

I called Roto-Rooter to have them come auger out my sewer line as well as to see why one of my toilets wasn't flushing. Corey was the tech that showed up. He fixed the block in the toilet with a hand auger. He then ran a camera line down the line to the main to show me where the trouble spots were before cleaning out the line with the auger. He was very professional and I definitely recommend Roto-Rooter. read more

Roto-rooter called first thing in the morning to confirm my appointment made online. Unlike other businesses, or a select cable business, when the technicians first job ran long, they called me to let me know my time frame was going to change and offered me a new appointment. Corey, tech 35, was very efficient in fixing the problem and cleaned up his mess afterwards read more

We were able to get an appointment quickly (it was not an emergency) and the technician (Corey) was on time and efficient. There was an issue when a rusted pipe broke but it was fixed immediately. The final cost stayed within the estimate (not including the extra charge for the burst old pipe, which couldn't be helped). read more

Corey came out in the wee hours of a cold morning (12:30am) on 1/6/2016. Our main line was clogged. Before coming out, to try and save me some money, he was helping walk me through it over the phone. It ended up being something I couldn't do and he came out. It was really nice to have someone work fast and efficiently to help me out in an emergency, but to also try and help me do it myself. This made me trust Roto Rooter and establish a good relationship. I will definitely recommend and use Roto Rooter again. read more

I tried to fix my slow-draining bathroom sink & only made it worse, even got the stopper stuck in the process. Corey from Roto-Rooter came out the next working day and not only quickly fixed that problem, he also diagnosed and fixed another plumbing problem I've had for a while: intermittent freezing of my pipes when the weather gets super cold. It's so worth the cost to have someone with real experience quickly solve and work through a problem. Plus, it was clear Corey really cared about helping me. I consider what he did above and beyond the usual Roto-Rooter job, and I really appreciate the time he spent tracking down the source of the problem and fixing it. Highly recommended! read more

I just had my kitchen sink serviced and the technician was thorough and helpful. He offered suggestions to avoid future problems and did a free home evaluation. The staff coordinated the appt efficiently and called to make it take as little time as possible for me to be out of the office. I would highly recommend them! read more

We had a break in our pipe under the sink and Roto Rooter had someone out to us in under an hour. They were fast and professional. This is the 2nd time we have used them for emergency situation. read more

The service cleared a frozen drain. We think the price was excessive. The service took twenty (20) minutes and we were charged $550.00 We believe the service charge should be based on the time spent to resolve the problem read more

Sooo...to add to my previous review, which I did not think was that negative, ( I DID indicate that the technician was polite, on time and the job was done adequately) I wish to add the following subsequent statement: DO NOT GIVE Roto Rooter any kind of negative review UNLESS you want to get a nasty call from them! That's what I got. First of all I shouldn't have gotten a call, reviews are supposed to reflect your experience honestly. Second, it was not at all polite (which I would have reacted to much more nicely), just a basic chewing out for putting up what they thought was a negative review. Pardon me for saying that it was too expensive, but that's my opinion and I am entitled to it. So there you have it. Just pay and swallow it unless you want confrontation and rebuttal. Oh yes, and they didn't offer any kind of refund or even a coupon for a next visit. Here's a link to a chart for the national average to clean out a drain if you don't believe I have a reason to think $300 is too expensive: http://www.homeadvisor.com/cost/plumbing/repair-a-clogged-drain/ read more

We called numerous local places about a simple plumbing problem and never got a call back until we called Roto-Rooter. They sent someone out right away and our problem was fixed. Very happy with our experience. read more