I just got back from a long trip moving my mother from Texas to sunny California. When I went to start my truck battery was dead . Jans towing came and a young man named Merino was here to help. After checking battery after jumping it did start but also discovered that Walmart had installed the wrong size battery. Merino had this hand held device that showed me what was ok in engine wise just battery was defective. He replaced the wrong size battery and my truck is up and running. Thank You Merino for being very professional and replacing the correct battery. read more

My driver's name was Jorge Arias, Jorge was polite, professional and fast. Jorge made sure I was satisfied. I highly recommend this driver and I hope Jan's Towing appreciates him. read more

Jan's Towing - Jorge dropping off my old Mustang. I wasn't stranded very long. - Towing Near Me - Glendora, California

I got battery services done by a superbly excellent employee named David M. He is an industrious and hardworking employee who went the extra mile and above and beyond to serve me. He told me my battery was no good and he promptly, efficiently and effectively replaced it. He also provided me sage advice on my automobiles and cars. He was very confident, competent and enthusiastic to help and he is an exemplary technician. I wish that that other battery technicians were as passionate as he was in servicing my car. God Bless Jan's Towing for immediately coming to my aid and I wish your company David M. millions of blessings! Amen. read more

My truck overheated, blew a radiator hose, and spilled all the coolant. I requested roadside assistance thru the AAA app and Jan's towing responded within 10 minutes, letting me know that they had an available driver 10 minutes away. Mr. Jorge Arias, of Jan's towing, arrived within those 10 minutes, was very friendly and attentive, and loaded up my truck with great care and professionalism, all while I cooled off in the tow truck cabin AC. Thank you to everyone that made this experience super easy. read more

Guy who runs the place is shady and has no customer service, trying to get service through triple a is a nightmare. The owner laughed at me when I tried to verify information that Triple A gave me, and then mocked me when I said I needed a tow truck? Rude and only focused on charging more money, I would not use this business if I had the option, unfortunately triple aaa forces you to use Jan's in this area. read more

Today, 11/25/24, thought I had a dead battery - of course AAA sent Jan's Towing to the rescue, car in my garage. Donovan was tech who arrived in a speedy manner, less then 45 minutes! While we weren't sure if it was the battery (battery tested fine) Donovan came up with a few other possibilities wrong with "start" button on dash, lights I'd never even noticed on my Cadillac XTS and he was able to clear start!!! We also discussed a couple of other possibilities. Donovan was so kind and patient listening to my concerns which I will of course address with my car dealer. For years I have been so thankful to see a Jan's vehicle pull up to help me. Years living in Pasadena, Arcadia and now Glendora, I have ALWAYS been sent Jan's Service to assist and advise and again, after years of service just love this company!!! For us single females it is such a rewarding experience and we really depend on Jan's; they have never once let me down and this time my car is starting right up .......fingers crossed!! read more

Got my tire changed and later drove the car and the tire fell off. Service sucks and when we called to report the incident. The person who answered was not even apologetic or try to help resolve the issue but left us calling AAA again to get another towing company. read more

Everytime I Use Jans Towing they are always so Reliable. Antonio really helped me out with my shredded tire. He had a great attitude and answered all my questions cuz I was pretty nervous and scared, but he was so patient and helpful I was very grateful. Thank you again. read more

I found myself on the side of the freeway at night when the alternator went out on my car. Jorge Aria from Jan's Towing responded. He was not only efficient but also very kind and courteous. In good time, he towed my car home and placed it perfectly in my driveway! read more

Today I surprisingly got a flat tire and frank (truck 67) came to the rescue to replace my flat tire with a spare one. He did a wonderful job replacing it and also getting my spare tire out of the trunk. He was kind & very helpful, really appreciated it that. Thank you so much to frank for his excellent work and to Jan's towing!! Saved my life, thanks again! read more

BEWARE!! BEWARE!! BEWARE!! Jan's Towing is all about scamming you! My daughters car got towed on a Thursday evening, we went to pick the car up on Friday... they were closed at 2pm!! Office hours are 8am-Called them and the guy tells us to come back on Saturday! Get there Saturday at 9:30am (office hours are 8am-12pm) and obviously they were closed!! They had a sign that read sorry for any inconvenience but we're closed 4/29/2020... the date was 2/29/2020! We called them, they were so rude and disrespectful, they told me to come on Monday (so I can pay more for storage) and hung up on me! I went thru the rudeness for a whole hour before I called the police on them and told them I was pressing charges...... they came and gave my daughter her car within 10mins read more

Jan's Towing - It was February 29, 2020 they wanted me to come on Monday so they could charge extra $200-$300 I called the police, they came in 10mins - Towing Near Me - Glendora, California

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By far best experience that I have had getting my car towed. Jorge Arias did the tow and I can't thank him enough. Not only did he complete the tow but he cared enough to make sure him dragging it up on to the truck didn't damage the car further! Thanks Jorge and thank you Jan's Towing for all the work you do! read more

Jan's Towing - Towing Near Me - Glendora, California

They are scammers together with a collection company pacific retrieval llc , they tried to scam to me , with a dedt of some one else, a car that I owned in 20028 to 2009 , they towed the car last year , oct 14 2022 , be careful with this scammers ,they told me according to dmv ,I was the last owner, pacific retrieval llc told me they will sue me and report to my credit, I have the ownership record from the dmv , I was the owner 2008 to 2009 ,BE CAREFUL!!!! With This scammers read more

I called Jan's towing to pick up a vehicle that belonged to a good customer of mine. The driver arrived promptly and was extremely professional. He even had an ice chest full of cold water that he graciously offered to us on that hot summer day. Thank you Jan's for the awesome service. P.S. Your trucks are the most beautiful tow trucks I've ever seen! read more

Thanks to SteveO #37 @ Jan's Towing..called.3A and thank God they sent him... I'ma mom with 2 kids stuck on Fri night and service was supposed to arrive in 45 me I s but he got there in 10 & was courteous, listened to problem so we could decide if we needed a jump or tow. Got us out otf there.safely in a short period of time. So because not the drivers great expertise and service I'd have to say I'd recommend them AND if you can request SteveO for trusted reliable courteous service. Thanks again ... He made an almost worst day ever not so bad! read more

Tonight I got a flat tire after work and called aaa, the driver Rick Ray came out and loaded up my car on the tow truck, and when my fiancé and I went to follow him into fiancés truck, we saw we also had a dead battery. Rick Ray went above and beyond and came back around and tried to jump start his truck, and then took me with him to drop off my own car with the flat tire. Rick Ray waited until my Uber came to make sure I was safe. He was so helpful and efficient, and kind to us on a completely stressful night. read more

This place maybe decent when you call AAA for roadside assistance, however, when you are not going through then, they are terrible. My father's vehicle was towed right after an accident over to their yard. I went with my father who is 78 years old to get his personal belongings from the car and they would not allow us in. Stating only my father was allowed in the facility (who was with me). My father moves slowly and is not able to carry heavy things. They didn't even allow my insurance company (AAA) to inspect the vehicle on property and causing them to tow the car to another facility for inspection. After this, they place a lien on the car less than a week after going into their storage saying they will sell the car that was no long on their lot. Matter of fact it was off their lot for two whole days after my insurance paid the lot and storage fees and daying we owe them another 650 in bogus charges. I called them multiple times and they never answer the phone. I might of called at least 6 to 7 times everyday until someone answered. When I got someone on the line they said, the lien was taken off, However, when I called the lien company, they still stated the lien was on the car. read more

$500 for a tow...even with AAA because I told the truth about my broken down car needing to be towed to my new residence. $5 a mile plus $85 to load on the truck. F**kin ridiculous and sounds PERSONAL not helpful. Go read ALL your computer notes . read more

Got a flat tire, and Gil from Jan's Towing was there so quick I was surprised. Fastest roadside service I've ever received. I thought I had a spare tire, but turns out some newer cars don't have them. He got my car hooked up super fast and towed me to a nearby tire store. He was super polite and explained about the newer cars not having spares and got me on my way. It was a pleasure interacting with him. read more

The rapid response from this team, huge shout out to Corky who had two long haul us almost 100 miles, was undeniably life-saving. Broken down, completely stranded on the side of the LA freeway is an extremely unsettling situation to be in at any time, but especially in these times where so many are in need of help. Could not be more grateful for the competence, compassionate, vaccinated driver. Totally overdue review...but again wanted especially Corky to know how *THANKFUL I was to his quick, courteous service. read more

Really appreciate the help from Jorge A. Buddy got me out of a bind when I just wanted to go home more than anything. Thanks!

Had my car battery die. Called AAA and they sent Jan's to me. Original estimate was 30 minutes, but I got a call from Jan's telling me they were very busy with batteries that day. Doug (I think) was there in under an hour, ran tests and told me a new battery was needed. Since I had my receipt from the last time they replaced the battery, it was still under warranty. Free battery! Very happy with Jan's Towing. read more

I was following up on a previous call back and phone was disconnected by manager twice. The manager was very rude and unprofessional, and did not allow me a word in edgewise. I was simply calling to get status on a call back that was offered to me the first time I called in. I simply wanted to speak to Jan himself as he was referred to me though another party. Very unprofessional people that work here. read more

There are few feelings worse than when it finally comes time for your lunch break, and you rush to your car so you get the best use of your 30 minutes, then your car doesn't start! I didn't know what was wrong, but my guess was the battery. I called AAA and was told that help would arrive within 15 minutes. And it was about ten minutes before Chris arrived to help me out. He asked me to attempt to turn on my car, but nothing happened. After he worked his magic, he hopped in my car and began to rapidly turn the key in the ignition and it started! He let me know what the issue was, and for that I am thankful. He was friendly, timely, and got my car to start. Thank you Jan's and Chris for your hard work! read more

I had my first flat tire. Since I'm not knowledgeable about flats. I called AAA to get a tow. They immediately paired me with Jan's Towing. I've used Jan's Towing before and they were great. As I was waiting for my driver to come, I was sent a text letting me know Gil was on his way. When he arrived he was so nice & patient. He instantly looked at my tire and asked if I had a spare tire. Instead of towing my car he insisted on changing it instead. I am so grateful I was paired with Gil. He made the whole situation better & I never have seen someone change a tire so fast in my life ! Gil & Jan's Towing is pretty reliable and trustworthy. I highly recommend !! read more

My girlfriend locked her keys in her car while we were grocery shopping and "Steve O" showed up within 10 min and was able to get into the car with no damage to the window or door. He was also courteous and reassured her that he could get it done within a couple of minutes. Everything worked out and we were very happy! read more

Could not have had a better experience. For the second time this year we've had Jan's towing out to help us and both times we were lucky enough to have Richard help us. He arrived in less than 15 minutes both times and has to be the friendliest person I've ever met. 5 stars definitely isn't enough! read more

It's times like this I wish I could give more then five stars. Tonight unfortunately we had a tire blow out on the freeway, due to something on the freeway. As you can imagine totally crappy thing to happen. However R. Who made a this inconvenience not so bad. He arrived super fast and was super professional. Super informative as well. Gave us tips on how to get things fixed, we dropped the car off at American tire so we can get it fixed first thing in the morning. We were kinda nervous to leave our car but R. Who reassured us it would be okay. He also is local and would keep an eye on our car as well. Which gave me peace of mind. His level of customer service was unbeatable. Thank you R. Who for making a night like this a little better. Keep up the good work. Going above and beyond truly, greatly appreciate you. read more

I had a flat in the Covina area and AAA dispatched Jan's Towing. Gil (driver) arrived quickly and was amazing. He worked quickly, safely and explained everything. He was honestly the best tow service provider I have worked with. His service skills were impeccable and genuine. 5 stars! read more

Called 8:20am Driver Jorge Arias was there faster than I can spell Mississippi or better yet he was there by 8:40. quick , fast and easy tow and a very helpful and respectful man. Thanks Jorge! Call placed (8:20 am Glendora CA, 6/4/20) read more

Gil from Jan's towing was super friendly and helpful. He quickly arrived to the scene and was knowledgeable about how to take care of my car. read more

Through AAA, Jan's Towing is the most reliable source and helpful on roadside assistance! Today my car may have sprung a leak on my coolant tank and didn't wanna risk trying to drive it back home. Thankfully AAA app works fast and easy when looking assistance. My towing assistance Jorge Arias was fast at arriving in less than 10mins and driving with him to my destination was pleasant and we socialized on the situation I was in and I felt less stressed out cause he help taking care of taking myself and my car to my home. I felt safe and got home safe. Helpful, less stressful, and great service! read more

This was for battery service and technician David Mehan. Professional, timely, polite and exceptional customer service. He made a late night call for my dead battery. A complimentary diagnosis and expeditious change to a new battery and I was all set. Thanks Jans read more

My car died on me and Jan's Towing had amazing customer service, and they came with extremely fast service to tow my car. I would recommend them to all my friends and family. read more

Highly recommend Jan's towing, had a great experience with Albert as he pretty much saved the day for me. Much thanks to you guys.

I was stranded alone up glendora mountain road with a dead battery and an almost dead phone, Richard managed to get there within the half hour, jump the battery, give me advice on how to clean it, talk to me about the meteor shower (the reason I was up the mountain in the first place, that alone would've warranted 5 stars for me) and get me on the road and safely down the mountain with him close behind in case of any other mishaps, absolutely wonderful guy, made it so quick and easy and pleasant. Wore his mask the whole time and stayed at a safe 6 ft distance, so professional and kind. Give Richard a raise read more

What is wrong with these people? They know they are dealing with people who are usually stressed trying to deal with a broken car. I just wanted my car dropped of at the service center. I offered to give the dispatch dick my credit card over the phone or when he picked the car up but they insisted I go with the car to the service center. He claimed, its for liability. Clearly someone who doesn't understand how liability works...i.e.. There is less chance of me becoming injured if I AM NOT in the truck. In the end, it does' t matter. Jan's has received special contracts from the Glendora Police Department for years and will continue to pillage their impound customers to pay the bills. They have no need to be polite. read more

We have to park our 74 Bug on the street in Azusa and we must move it every 72 hours which we have always done no problem, recently my wife was diagnosed with 2 different types of cancer and our life became very chaotic. We did not move it on the 3rd day because we were dealing with Dr's and hospital and tests, I came home and the car had been towed, I called Jans and explained what was happening and they didn't care, we owed the money and we needed to pay, I could not pay the amount they wanted so we left the Bug there, my wife loved that car but now it's gone. I remember a time when money wasn't quite as important as families health. read more

My son's car broke down and Jorge Arias from Jan's towing was extremely helpful and got him home safe.

I called jans towing and the guy who answered was very rude. I was trying to get a price quote to see who has the better deal. I was looking around for prices and I called him a second by accident . He answered saying in a rude tone what are you trying to do and I forgot the rest . After that I hung up. I called triple a. Triple a told me they have someone for dispatch. It just so happened to be the same guy from hand towing. Almost waiting an hr I get contacted by triple a. They tell me that he said there was an exchange of words and wouldn't come tow me. Now there was no one from triple a who could pick me up and 12 at night. Whoever that guy is who answer the phones needs to be fired. read more