Peter & his team are top notch…read more Extremely pleased with the way the staff (Mike & Ava) greet you they make you feel welcomed. They listen to you as you describe what issues you are having with your vehicle. Peter gives you details to what your issue are and suggest the next course of action. Tire King mechanics thoroughly inspect your car and get back to you with terms that you can understand. Most important they stand behind their work and make sure you are content. Thank you Tire King Will continue to bring my vehicles to your shop.

I hit a storm drain on the Taconic in very heavy traffic and damaged my rim and the tire beyond…read morerepair. On a Friday before a long holiday weekend, they were able to order a tire, grind out the damage to the rim and get me back on the road before closing early!!

I had an appointment scheduled for this past Saturday, 11/29/2025, at another Mavis location nearby…read morefor an inspection. They called me Friday and again Saturday morning to let me know their machine wasn't working and rescheduled my appointment for Monday, 12/1/2025. When I got there on Monday, they told me they didn't have any stickers. I called the Mavis in Wappingers Falls and they said I could bring my car in for an inspection. I went immediately and dropped it off. He said it would be a few hours because there was one car in front of mine to be inspected and they were also getting their brakes done. I said that was fine and I had someone pick me up and bring me back to work at around 9 AM. Finally, around 1:15 pm, I got a call back from someone at Mavis Wappinger's telling me they couldn't inspect my car or pass it because the rear window was too dark. I had a coworker bring me back. At first, I thought they meant maybe my rear side windows, which they measured and there are 0% tint on them. There is no tint on my windshield, or any of my side windows. Apparently there's 20% VLT on my rear window. I bought this car used from NJ in 11/2018 and brought it to a mechanic in Poughkeepsie for New York State inspection right after. They removed all of the "illegal" tint and left the rear window as is. I honestly haven't thought about it since because my car has been inspected every year and it has never failed for any reason, including my rear window. They kept telling me my car wouldn't pass because of the darkness of the window. I brought up the DMV regulations that I showed here in my review. I printed them out and showed them to him. Rockell told me that the DMV website is outdated and that it was from 2017. I tried to explain that this is the most up-to-date information on the NYS DMV website and I can't find anything on the Internet anywhere that there has been any change in regulation. I even brought up that I had brought my car to this exact location within the past few years and they passed it and never once mentioned anything about my rear window. He told me that the regulations changed since then. When I asked him to show me the regulations, he brought up the third picture on his computer screen that I included in this review. It is a PDF file and not a website and there was no date showing when the file or "regulation" was from. He was showing me and I had to point out that my car is a 2016 and he was showing me regulations for a car that is 1991 or older. I asked him to scroll down and he was highlighting the section about the windshield. I kept repeating that it is not my windshield that has tint, but it is my rear window. He told me that he was new and when I asked him if he knew the difference between a windshield and a rear window, he told me he did not know. But that they get audited and it can cost them thousands of dollars. According to the NYS DMV website, you are able to have tint on your rear window as long as you have two working rear view side mirrors, which I have. The regulations they kept telling me applied to my car were for rear side windows, saying that my car is a passenger vehicle and only SUVs can have rear window tint. I have asked multiple mechanics and showed them the picture and they told me there was nothing wrong with my rear window. I left without my car getting inspected from them and he told me if I removed the tint that they would inspect it. As if I would ever go back there and give them any business ever again. I asked for my key back and he gave me the wrong key initially. All that and he didn't even know which car was mine. I will say that he is well trained in customer service and regurgitating whatever scripted material he has given to handle an upset customer. However, he was completely clueless when it came to the regulations. A complete waste of my time.

Overall experience was 10/10 Rockell and other staff were very friendly. Rockell was very…read moreinformative and professional. Took the time to explain everything to me . Did not try to sell me on things that i did not need like other shops . Getting my tires mounted and balance was a very smooth process. I was in and out of the shop within a timely manner.

Bought a new car and wanted the front windows tinted to match the back. Made an appointment that…read morewas convenient to me on a Saturday - very accommodating! Dropped car off went to Dunkin and 45 min later it was done. $95 w/lifetime guarantee. A day later I had all kinds of bubbles - I called and the patient guy on the phone explained that they would be gone in a couple days and if I had concerns to bring the car back and they would fix it. Sure enough a few days later I had a perfectly smooth tint job. I highly recommend this spot for tint. Good vibes!

Had brought my car there April 20th , just got it back June 1st. Had the owner arrested for trying…read moreto steal my car. He stole 7700$ from me. When initial contract was 2700$. Mind you this I just got into a car accident I only had my new car for just a month. Had owner arrested for grand theft. I have no idea how he got 5500$ for the second deposit. He stole money from my bank account. Not only that his oldest daughter video record her " TikTok driving to Philadelphia with my car. They put 600 miles alone on my car for no reason. After him getting arrested he said I can bring my car back to him to complete the job. He also stole my pain killers for my heart. I just had gotten my arm amputated from a car accident.

Absolutly will recommend them. Service is A 1 all around. Very honest, prompt service. From oil…read morechange , to inspection, to new tires, their prices are very good and I find them very professionals. I have dealt with them for al' the above services.

First time coming here and my inspection was done within 90 minutes. Walked out without having to…read moreget any work either. Amazing!

Tara was Awesome! The Customer Service was GREAT mechanics were friendly and professional. if…read moreyou're in the area I highly recommend this shop!!!

Went to Mavis the night before to order tires and make appointment to get them installed. Next day…read moreI call Mavis at 11am to see if the tires were in and maybe I could get in earlier than the 12pm appointment. So the lady tells me there in and I can come in now. I get there at 11:30 and waited FOUR PLUS HOURS for mount and balance on 4 tires. This is insane. If they knew they were booked and only had two mechanics they could've 1- had me come in another day or 2- had me come back when things slowed down. I waited it out and didn't want them rushing on my car. But after the 2 1/2 hour marker I was steaming inside and mentioned to the shop manager "hey it's been 2 1/2 hours, the car is still parked in the same spot and hasn't been touched yet. He quickly runs outside, brings the car in and puts it on the lift. Car sat there for about another half hour or so. I paced around, changed seats multiple times, took a walk ect.. Then finally they started working on it. After all that time waiting you would think there would be some apology or remorse. But nothing... Only thing I got was my car with a low air symbol. lol Had to have them put the correct amount of air in. Mavis you need to do better than this. I stopped going to the other location in Wappingers from my last review and now this here. This was the better Mavis to go to.

Don't know why the car wouldn't start when I tried to turn it on. The dash lit up and I could…read moreshift. No backup camera. It worked perfectly less than a 1/2 hour earlier. Called AAA and they said someone would be there within a 45 minutes. Expect an "unknown" caller. A few minutes later the towing company called and was in the lot. The agent hooked up a battery. Still wouldn't start. Earlier I checked the oil, and coolant; both OK. He managed to push the car out of the parking space, with the help of a stranger. Carefully loaded it on the flatbed truck. Took me & my car to a trusted mechanic and unloaded the car in their lot. Told me to leave the key in an envelope with my info on the envelope. Never had to do that before. Glad he was so helpful. Didn't catch his name, he was professional, reassuring, and made an otherwise crappy situation tolerable.

They were very knowledgeable about my issue suggest an easy fix before trying the expansive…read morepossible needs which worked.

6/23/25 - It was a couple years ago since the brakes were replaced…read more I Called to ask if they were available today, and if I needed an appointment? I was told to come in at an appointed time and they would do a free inspection and give me an estimate for the job. They said it would take about an hour to do, and how much it would cost. Didn't have anything else planned for the afternoon so I waited. Where was I going to go without a car? It's not like in the City where I could take a train, bus, or even walk home or find something to do in the neighborhood, It took about an hour. They showed me the brake pads. They were kind of worn out. They have free Wi-Fi and a clean restroom.

I have been a regular customer here for 10+ years, but will not be going there anymore. Quality of…read moreservice as well as customer service has severely declined. And the head guy behind the desk has become a rude prick. They cross-threaded one of my bolts, it broke off, and they won't take responsibility and fix it complimentary. I've been a loyal customer of 10+ years and he basically told me I must be lying because his workers are too good. This is insulting. Plus, it's such a simple repair. As a business owner myself, doing the simple low cost things to keep customers happy is so easy to do. Over the last few times I've gone in, I've had abrasive interactions with him but have brushed them off as having a bad day, having difficult customers before me, or whatever. But nah, he's just a prick. Also, they let a guy sit in there working at the desk with a MAGA hat on. I don't support pedophile supporters.

Ugh... I am so disappointed with this place.... Rude and…read morearrogant! Appointments are made and can't be kept, I thought they would give their customers the common courtesy of letting us know our appointment time has changed before having us drive over to be sitting in their waiting area for hours! Where is the value in this company? It's certainly NOT in their customer service. I had work done that is not satisfactory. Tipped the mechanic and now they treat me like a flunky when I want to come and have them correct the issue they left for me to deal with.

Update after last visit. Sorry Anthony for the review you were great but your crew?…read more Needs a revamp. ZERO front desk personality with The Gentleman with the Dreadlocks, bulk built. No Name Tag, No Hello, No eye contact, bad day/morning etc I don't know. Brought our 2nd car in for the 9am appointment, just a negative vibe/experience. 2 cars and almost $3,000 later we will never use this Firestone ever again. Be a human being to another fellow human being how hard is that. Thanks again Anthony for our years of service with you. Sorry to have to leave.

What genuine nice people friendly and efficient I just went for my inspection, They were so nice…read moreto me And did it so fast what a pleasure Highly recommended this business!!

They were honest and did not do service just to do it I had a engine light that came on and then…read morewent off they told me what they thought it could be as my car was known for that and said if it came back on again bring it back and they would look further and just did the oil change I asked for. Nice to find a place that is just about finding services to charge you for