I am extremely anal and high detailed. I know this and manage my expectations. But, I don't know how you do it. Let me start somewhat positive. Kathy did my hands and Helen did my feet. Helen was very sweet and attentive to the details of my feet. Kathy was all over the place. I came in with Dip Powder nails. She had me soak my hands in a bowl of acetone to loosen the nails, after I told her I had a couple of tips on nails that gag previously broken. I've never had a bowl of acetone with a paper towel at the bottom to soak and rub my nails against. Pretty much I took off my own set, but lost my tips on the process. Then she service serviced two other customers during my service. For one one actually inquired of it was OK. The other she tried to just leave my hands soaking in acetone for 20 minutes. Not!! Then after replacing my tips, after saying no I don't want my nails clipped, she proceeds to try and overly file them down after I said u didn't want my natural nails done that way. My dip set looks cute from far away, but horrible up close. The partial paint job on my toes is atrocious. Although Helen really respected my itty bitty baby toe nail, which is almost invisible, and put a little nail paint dot on it. After Kathy removed my old set and filed my nails, I look like I'd been through a desert storm and they let my leave like that. I requested a Mani Pedi with Dip Powder on my hands on writing via Text. I should have known when she asked me if I actually wanted a mani with my dip set. HUH?! So there's people out there that gets full sets and you don't cut their cuticles, file, shape and clean under the nail?? WOW, this is new News to me. Which leads to my final point. Ultimately, this place is NASTY!!! They have these make shift partitions between each station on the sides and one in front separating the person doing your feet. But, there is no one sweeping up anywhere. There nail dust all over the floors. They do not clean stations between customers. The towels on the chairs are not replaced between customers. They do not disinfect tools between customers. They use filing boards and buffers on multiple customers. Kathy stopped to tend to another customer eyebrows and then yet another customers toe. She didn't wash her hands before she started on either of the other ladies after leaving me. And tried to come back and finish me up, after the toe Jam, without washing her hands. I stopped her and asked her to go wash her hands. That's not a pandemic thing. That's a nasty thing. This place is NASTY! read more