The waiting room is completely empty the past few times I've gone in. Strange, used to be full of…read morewaiting patients. And he is using physician assistants to see the patients. What is going on? This can't be good...

This office is not based on very personalized care. Its seems like a teaching clinic and uses…read moreresidents to see patients, with the doctor confirming the information taken by the residents. Its a very impersonal experience and they are speaking about the patient in the room as if the patient isn't even there. The Filipino front office receptionist is not friendly at all and has an attitiude. A drama queen and complains about people the entire time, as patients can hear everything being said through the window. She also doesn't know her billing protocols and information. Not a professional employee. Be very careful to verify all of your insurance coverages before agreeing to any procedures such as the extensive lab testing, imaging and other tests that are ordered and performed right in the office. They don't give you the opportunity to do this unless you insist. You will need the codes for any procedures to verify with your insurance plan. Once you receive your results, its all business, and therapies are dictated without a lot of input from the patient, even based on previous negative experiences with said therapies.

Been coming here since I was 14 & I've never changed because no one else knows better than you…read morepediatrician who basically raised you in the medical field. THANKS DOC!

My name is Anela Ochoa. The Referral lady there discriminate people like me. I'm Bi-polar, have…read moreCongestive Heart Failure, and bone to bone knees on both sides. I wanted a electrical wheel chair. Instead they recommended me a walker. I just got threw talking to Nicole and we ended up arguing on the phone and on her other end she was yelling at me. She is so unprofessional. I take the bus and I go to all of my doctor's appointments but there is one thing I'm walking half way to my doctor's appointment but I end up sleeping on the side walk. I just can't make it to any of my doctor's appointments. The Handi Van is not going to work because there always late or don't have a van for me. On top of that i don't have any money. I blew my whole Social Security money on the first week. I'm an terrible money spender who can't save up money. Thank you. Oahu people remember this story and don't forget that you have your rights too.

I've been going to Dr Pollard for about eight years, he is the best Pulmonary Specialist in Hawaii…read more(IMHO) And unless he retires I'm not changing. One of the few doctors who listens not just to your body but to you....not just complaints but life in general. The office is never chaotic and the staff is always cheerful, helpful and pleasant. No 20 patients waiting to be seen. If your appointment is at 2:00 you will be seen by 2:00 or even a few minutes earlier. I suffer with asthma compounded by bronchitis and Dr Pollard has worked with me to find the triggers and the treatment to keep me a well person. As long as I stick to the regimen I stay healthy. Located at Pali Momi, easy, convenient, up to date methods and treatment. I like a doctor who remembers your conversation from your last visit, has a sense of humor and doesn't leave you with the feeling your voice was not heard. Luv this doctor and his staff.

I have been seeing Dr Pollard and Natalie for a few years. It is very friendly, the office does…read morenot overbook patients (yay!) , and they accept my insurance. Checking in is very easy. I usually wait less than five minutes to be taken in. The exam rooms are clean. The MA takes your vitals and either Dr or Natalie come in after. I feel very spoiled here which is why I keep coming back. I come here for my asthma, respiratory problems or even for general medical check ups. Copayment is due on the way out. This office doesn't validate parking, in fact I don't think any of the Dr offices in this building do. Most people park at the mall and walk over, as long as mall security isn't watching.

So far, no complaints. I just started seeing Dr Anderson with the Inspire Sleep Apnea Rep. Today…read morewas my second appointment. I was the first Kaiser patient to get the Inspire device installed, in May 2024. I switched jobs and my company only offers HMSA, so I needed to find a new doctor. Dr Anderson has many Inspire patients, so I am hopeful that we will find the right setting for me soon. Having sleep apnea is not fun.

I left this practice extremely disappointed. My biggest concern was not simply that they wouldn't…read moreprovide the treatment I was hoping for, but the apparent lack of flexibility and understanding when treating a patient with opioid use disorder who was also dealing with significant acute pain. I understand that pain management involving opioids and OUD is complicated, and I completely respect the need for appropriate safeguards. What concerned me was feeling that the practice's policies were being applied in a way that didn't adequately account for the actual clinical circumstances of the patient. In my experience, the approach felt extremely limited rather than individualized. For a practice that specializes in pain management, I expected a much stronger understanding of the modern approaches to treating acute severe pain in patients receiving medication for opioid use disorder. This is where I believe the situation becomes potentially dangerous. A patient with OUD can have two legitimate medical needs at the same time: treatment for their OUD and adequate treatment for severe acute pain. Those issues shouldn't automatically be treated as mutually exclusive. I left feeling that the policies were more important than developing an appropriate, individualized pain-management plan. That's particularly concerning when dealing with patients who may already be at increased risk of returning to illicit opioids if legitimate pain isn't adequately addressed. I hope this practice seriously considers updating its approach to patients with OUD and ensuring that its clinicians are familiar with current evidence-based approaches to acute pain management in this population. One star based on my personal experience. I would encourage anyone with OUD who needs pain management to ask very specifically about how the practice handles acute severe pain while a patient is receiving MOUD before choosing this practice.

They originally came out to my office in Waipahu. After the initial visit, they were accommodating…read morefor future adjustments in mask/nose pieces and eventually a new mask. I eventually needed a humidifier as my nasal cavity was really dry in the mornings. Unfortunately, they are not open on Saturdays, so I had to take off work to go down to their office. I got a new hose because it had a chip attached to use with the humidifier.

I've had an extremely frustrating experience with Pacific Island Medical (PIM) Inc. When they…read moreinitially came to my home, the convenience was great, and I expected the rest of the process to be just as smooth. Unfortunately, everything after that went downhill. I confirmed that they can bill my secondary insurance (CHAMPVA) even without a contract, but they repeatedly chose not to. I emailed Emma (the manager) and left multiple messages requesting a call back--no response. Since June 2025, I've gone back and forth between my insurance company, PIM's front desk staff (including Shayna and others), and their billing manager (Cassie). It is now November, and no one has returned my calls or attempted to resolve the issue. I've had to call week after week with no progress. I provided PIM with the exact website and billing address required to submit the claim. CHAMPVA accepts claims from any licensed provider willing to submit them, yet after months of communication, PIM ultimately decided they did not want to process my claims at all. Unfortunately, they can operate this way because there are very few CPAP supply companies on the island, leaving customers with limited alternatives. However, there are companies in Honolulu that are willing to bill CHAMPVA. With many years of experience in healthcare administration, I never expected this to be the outcome. We always submitted claims to show patients that we tried, and if coverage was denied, we discussed payment arrangements. That is basic customer care. This shows a lack of regard for their customers. Before obtaining any equipment, make sure your insurance is contracted with PIM. Otherwise, you may end up responsible for the full cost because they refuse to bill insurance--even when they can. Now I'm left with a bill and no financial support options offered during an already difficult time.

Doctor accommodated me by having a Telehealth meeting rather than coming in person. He went over my…read moreMRI and showed me what was happening as he shared his screen with me. He went over my options on if I wanted to choose surgery or possibly a different avenue. We talked about recovery time and how the surgery could affect me positively or negative in the future. We also discussed different avenues of pain management. When I decided to hold off on surgery his office referred me to another doctor where I have schedule an epidural. Everything was done in a quick and professional manner. I'm hopping that I'll have great results with the epidural and find some pain relief there. I had a great experience with my visit with Dr. Noh.

I really wish I had seen all of the negative reviews before I went here. I basically had a similar…read moreexperience with the staff both in Dr. Noh's office and the surgical office. The surgery date/times given to me changed four times beforehand and this is unacceptable, unprofessional and I believe unethical . My surgery was cancelled the day before due to the lack of a cardiac clearance. I asked the office to have the doctor call me but he never did, but his staff likely didn't give him the message. Stay away if you need help with pain.

I was referred to Dr. Markarian because I was concerned about an old innocent murmur, by doc Jodi…read more Dr Markarian is such a sweet Dr. I love her and her staff. Super welcoming. Visited her 3x. She's very informative and takes her time making sure I understood her. Yes I love asking questions. She share an office with Dr Jodi which is amazing. Even if I live on the other side of the island I would still drive there and not complain how far it is. Which I do with my other appts with pcp, obgyn, dentist and etc which are only 15-25 mins away lol. Besides I love the scenic views going there. Who runs up and down that stairs to the office...? Me!!! Lol. I would totally recommend Dr Markarian. She's the first Dr that understands Keto alongside with My keto doc Jodi!

Don't listen to that childish one star review by Mauricio. If you look at his reviews, he's…read morenotorious for leaving one star reviews when people don't bend over backward for him. Plus, his complaint about Kailua Cardiology not taking HMSA is bunk, as I have HMSA. He's about as petty as they come. That said, Dr. Markarian and her nurse, John, and the rest of the staff are hands down the best. Wouldn't trust my life with anyone else. Helpful, understanding, and best of all - you can reach them when you need them. That's important for me, in a day and age when we lack family doctors and sent to the urgent care or ER.

Great doctor! He's very friendly, knowledgeable, and has a great sense of humor. He is always…read moreresearching to be able to provide excellent care and preventive care.

Very personable, very thorough, and never, ever rushes through an examination. So grateful he's…read morebeen my primary care physician for nearly a decade now