While Dr. Noh has good bedside manners, his office staff are incompetent. After my initial consultation, I was instructed to communicate with his assistant, Megan, for all further accommodations... except Megan didn't reach out to me so I called the office several times. Most of the time they don't answer the phone. After I finally left a voicemail and hadn't heard back in several days, I resorted to messaging them via their Contact Us page. Then someone other than Megan called to tell me Megan would submit the paperwork and reach out after insurance approved it.
Fast forward a few weeks later, Megan calls to schedule me for surgery 11 days away. That's fine, except two weekends and Thanksgiving are a part of those 11 days, land she says they need the results asap, so I had to rush around to get 3 pre-op appts done in two days. Okay... except I go to get my neck scan done and they say they didn't get my referral. I left, came back a couple hours later, then I was instructed to return the next day because "sometimes it takes a bit to come in"... I go back the next day, and they Still don't have my referral. Then Megan is calling me to tell me I need to get the scan done. WOW. I finally had to tell her I don't know what they expect me to do, I go there and they don't have the referral but all you all can tell me is that you sent it and will resend it. Well obviously they're not receiving it so why do we keep doing the same method? Also, they clearly do not care for their patients if they know you need spinal surgery but don't mind having you drive back and forth for a few days to the hospital, park, walk to the lab, sit and wait (sitting was painful pre-surgery btw) every time. It's no surprise that they called to ask me to push my surgery back a couple of days. I don't see what the rush was anyway - they had me wait for weeks, then all of a sudden (after they know they'll get their money) we're in hyper speed mode.
Fast forward to Post surgery and they send me to get scans Again. Different lab and guess what. Same story. I messaged the office and the person there was very short with me but sent the printout to my email to show the lab. Now I have a $400 bill that I'm seeing for the "first" time and the invoice states I'm being charged twice for late fees. I paid upfront for my portion of the surgery, why would I dodge a much smaller bill and be "late"? Also, I have no idea what the bill is for (X-rays are paid separately to the labs). I called and messaged the office numerous times to confirm. No one answers the phones and they haven't responded to my messages for the past week. I would not recommend this practice to anyone. I recommend you find a different provider that cares. read more