I like Ace because you get help fast. I know where the stuff is. Not as much walking around with…read moreno help.

This store was able to get me two keys for my car that other hardware stores and an Ace closer to…read morehome claimed they either did not have or couldn't provide. Kudos to you had your store for great friendly service.

Part of a dying breed: the neighborhood hardware store…read more They may not have the variety or super deals that Medards and Lowes have, but they are my first choice. Of course, they have hardware. They have tools. They have lawn and garden equipment and supplies. They have equipment rental. Paint too. The service is excellent and the staff knows you. The prices are good and the variety is surprisingly good considering the size.

Helpful staff, good prices, everything in stock. What more could you want from a hardware store?!read more

I had an order to pick up today and it was raining and before I could get out of my car a gentleman…read moreran my order out to me so I could stay dry! I didn't get his name but I was very appreciative of this kind gesture!

Cashier Matthew was great. However when there was a price discrepancy about an item, the floor…read moresupervisor Aaron was called over and was extremely unhelpful. Almost rude. In the end, they all realized the item had been priced incorrectly. I told the cashier Matthew how much I appreciated his helpfulness. I also nicely told the floor supervisor Aaron how he could have better handled the situation. He was a young kid. He was okay and apologized. The store manager Kyreena was was not helpful at all. I was overall very disappointed with the management at this location. Shockingly unhelpful and extremely apathetic to a price discrepancy. I know everyone is tired, etc, but the way to the top is to place a high priority on customer care. Target on Freedom Drive did a fantastic job in a similar situation just last night. Kyreena may benefit from some PR training for herself and her supervisors.

I always go to this Hardware store when I need something quick. Great staff always ready to help…read moreand they always seem to have just what I need. I have been shopping here for over 25 years.

Staff is so helpful and knowledgeable and they have everything you need. i always try them first as…read morei want to shop local and i am always amazed that they will whatever i am looking for.

Ordered $1500 worth of fencing material online and opted for delivery. Order placed November 1st…read more Chose Saturday Nov 12 8:00-12:00 for delivery. I received a text notification Friday the 11th that my order was on its way. Today, Saturday Nov 12 at 2:00PM (2 hours after the delivery window) I get a call from someone at the store telling me that my order hasn't even been pulled because online sales and the store doesn't work well together. Whatever that means. So I wasted two weeks waiting on an order they didn't plan to fulfill. I would have preferred to be told "sorry, you're not worth our time" up front so I could shop somewhere else while the weather was still good. DO NOT order anything online. DO NOT fall for their delivery scam. Go to Menards.

DON'T YOU BELIEVE THEM…read more.. My wife and I recently bought carpet for our three bedrooms at Lowe's before the holidays, and we were ASSURED that my veteran discount would apply. However, after I took a look at the invoice which had several discrepancies, but there was also numerous errors on the receipt...fuzzy accounting. Not only did we not get the 10% veterans discount, we were overcharged 100 sqft of carpet which wasn't used. And even after I told them that the estimated sqft-age was wrong and no one bothered to correct it. So, I'm stick with 100 sqft of carpet I can't use... Everyone was in a BIG hurry to get the SALE, but no one bothered to make sure it was correct. And when I brought these discrepancies up to the sales staff, I was assured everything was going to be worked out. But now that the SALE is finalized, it none of their concern and the only thing the sales rep says, is "I'm Sorry", like my wife and I didn't hear her correctly. NO, WE WERE LIED TO!!! In fact, everyone we dealt in the Flooring Department lied to us. I asked ever time we were in Lowe's trying to select the right carpet. I have a GOOD-MIND to take them to court. They misrepresented themselves, lies numerous times to get the SALE. I don't know if they know this but oral contracts are binding in the State of Illinois. And to top it all off, we never received the GIFT CARD for 10% off the carpet... WTH is this Lowe's coming to...

Great prices and an amazing selection of tools. This place is the place to go if you need to pick…read moreup screw drivers or ratchet sets.

The prices are usually pretty good depending on what you are looking for and it is fun to browse,…read morebut the staff could use a little training in customer service. In their defense they are probably understaffed, but I've had a hard time getting help in the past.