Second update - after my last/final appointment at UBMD Endo, I informed the office that I would…read morenot be scheduling the follow-up visit that the provider requested because "I will be seeing an Endocrinologist closer to my home." (Code for: your office sucks and your not-even-a-doctor/student to be a PA prescribed me the wrong medication and insisted that I keep taking it despite the horrible side effects and I would not come back here even if I was paid to do so). I handed them a records release form and informed them that I already had an appointment with another Endo. I was home from that appointment for less than 2 hours and UBMD Endo called me and said that I had 'forgotten' to schedule the follow-up appointment. Um, no. I *told* you I was going elsewhere and would not be scheduling the appointment. Then *a different* person called me not even a full hour after that, and said that *they* forgot to schedule my follow-up. I had to tell that person, too, that I was not coming back there ever again. Good riddance. Please do not go here, ever. They're awful.

I would give negative stars if possible, they should be paying patients to endure their BS. I used…read morethem for ONE appointment in fall of 2023. You are assigned an intern so they can practice on you before becoming a real healthcare professional. I have an extremely complex history. When intern introduced I said "NO! I have a complex history and an intern not appropriate!" They wanted to argue and I keep showing my list of diagnosed condition. I had 30 diagnosed conditions at that point and now 34! I left that appointment with blood boiling. Then the real fun started. I got notification that my health record had been uploaded. I have a lot going on and want to make sure correct. 80% of entered data was completely incorrect. They conflated current data with historical data, created conditions I did not have and left off ones I do and made a nonsensical health record. After MANY phone calls and portal messages they just made it worse! On top of all this you cannot contact "Dr of record" in portal. I had to do a browser search on her name, find her on UB Med school site and get her phone and email. I phoned and emailed and she refused to respond! I then went on to General Physians PC in May 2024. MUCH better practice. Children playing hospital do a much more admirable job of it!!

Finally found a primary care doctor that has a private practice and is not part of a big…read moremilti-doctor group. He has one nurse and one medical receptionist. This is a case of smaller is better. It is also refreshing that there are outdated and recent magazines in the rack.

If you're on the phone with someone for an hour, that's a long call. If it's more like 2 minutes,…read morethat's a short call. But what if it's roughly 17 minutes? Now that's what I would describe as a medi-cal. I've been in here so many times, usually to see Doctor DaSouza, or to bring my friend to see DaSouza. I've spent way too many hours in this building in the last few years. Other than DaSouza, there are others I've dealt with in this building who are not so friendly, and most of the services are expensive, so it loses one star for that. This is a typical, clean, conveniently-located medical complex with all kinds of doctors and offices inside. The only reason I'm reviewing it, let alone so enthused about it, is because Dsouza, (an OB-GYN) is here, and he caught a very elusive cancer that was manifesting itself in one of my best friends, and quickly sent her to get it looked at and taken care of. At the time she had no medical insurance, and he still got her on the fast track and ultimately her life was saved, so how can I have anything but positive feelings about this guy and this place. And before you complain about the "personal experience", yes I've been to the office and sat in on the visits and even received off-the-record medical advice from him, many times. So yes, it is a first-hand experience. It loses one more star just because it's a little treacherous during busy times of day (which is all day, really, on Transit), to turn left into this plaza if you're heading North. Transit has become brutal (it's the East-towns version of Niagara Falls Blvd, really), and just be careful getting in and out of here.

I think Dr. Neu is great. Honest, professional and caring. I've been diagnosed with COPD for…read moredecades, and I switched to Dr. Neu about 2 years ago, after having a problem with the doctor I had seen for years. The first thing that was done for me was a change in medication that significantly improved my symptoms. The second thing was a clarification of diagnosis. The previous doctor told me I had emphysema. My sister is dying of emphysema, and even though I did not have her symptoms, I was convinced this lay in store for me. Dr. Neu told me that while I do have COPD, I do not have emphysema and I can stop worrying about it. I am indebted to this practice.

Piece of shit saw him today didn't want to answer questions nothing hes the one that would watch…read moresomeone not breath with a smile on his face... I wish I could see him in public he would be in trouble if I could give a 0 star i would hes a dumbass I don't know how anyone would call him a MD such a disgrace to society's

Even though Dr Aquino has retired, this practice continues on in excellence and professionalism.read more

We have gone to Maple Internal Medicine & Pediatrics for years. Stellar practice of six doctors and…read moreimpeccable staff of nurses and office helpers. We have seen the same wonderful doctor (Dr. Thierman) who knows our whole family; that makes for comprehensive health care. Responsive, caring professionals who work with you to meet your health care needs. If you need help outside their expertise they help direct you. Best doctors ever.

I'm just going to give you a bunch of facts and you can decide from there if this is somewhere…read moreworthy of being the gatekeeper of your health. - I had a physical with P.A. Talia Roots. - Talia did not brief herself before hand to realize I have one kidney, and proceeded to direct me to take a medication that could be dangerous to me. Caught, only by me. - Talia failed to mention that she observed high blood pressure - Talia failed to mention she observed jaundice, I found out about both of these only in the summary provided after. - 4 Calls the the following business day to follow up with consistent 'she's going to call you in the next half hour' never happened. - I've been going here for 4 years, I have never met the doctor. Don't even know their name. - I had a family member at this practice told they were too young for a certain type of pain, when they went in for only that pain. - Last year when I was sick they told me 'don't come here, you might have the flu, go to Well Now'. Then the Well Now staff laughed at me when I told them that because even they couldn't fathom that a primary doctor would say something so stupid. - Office staff has the customer service and hospitality of an inmate on their 30th year of prison time.

Staff really cares about you. From the receptionist to the nurses to the PAs to the doctors,…read moreeveryone takes their time and listens to your issues.

An office that either endorses, encourages, or sanctions its receptionists to be abusive and nasty…read more The medical care is lackluster at best. Takes days for a call back and they simply refer you to the emergency room. Poor care, poor customer service, look elsewhere.

I have been a patient here for three (3) years and I have been very satisfied. This afternoon my…read moretelephone interaction with Andrew was most gratifying. I have had some confusion over scheduling an appointment from a referral Andrew helped me work it out and I am very grateful. He was kind, understanding and patient. thank you Andrew, G. T. W.

I would like to thank PA Jamila for the care and attention she provided during my recent visit…read more She took the time to listen to my concerns, review my medical history, and discuss my treatment options in a professional and respectful manner. I never felt rushed, and she made sure my questions were answered clearly. Managing complex medical conditions can be challenging, and I appreciated her thoughtful approach and commitment to helping me receive appropriate care. Her knowledge, patience, and genuine concern for her patients were evident throughout the appointment. Healthcare professionals who treat patients with kindness and respect make a real difference, and I am grateful for the care I received. Thank you, PA Jamila, for your dedication and professionalism.

Dr Horn is great but the nurse that checked me in and did my EKG reeked of cigarette smoke and was…read morecomplaining of being short staffed and the exam room was dingy. The front office staff was pleasant enough but was clearly sick with a cold. As I type this I can still smell the cigarette smoke from the nurse who also said she wasn't sure she could raise the exam table for me because she had a tube somewhere in her chest? She barely acknowledged me while taking my weight instead just complaining about being short staffed to the front office person. This experience may make me want to go back to my previous cardiologist.

These doctors know that cardiac care is serious business. Their office staff not so much…read more 18 DAYS! - no callbacks, no responses to patient portal messages, no phone options ("mailbox full"). The only direct call from this office came one hour after discharge from the emergency room. Cardiac patients deserve better.

the worst doctors office ever!! they don't care about the patients at all !!! they make you jump…read morethrough hoops to get your medicine! the staff is rude. most hardly speak english!! the dr amy munro does not care about her patients at all. would not recommend to a stray animal !!! again worst practice ever !!! if you have them, drop them and run!!

WNY Medical .. Located On Broadway In Depew Is Incredible! The Staff Is Wonderful From Receptionist…read moreTo Doctors! I Have Been With Dr. Amy Munru For Years. Dr. Munru Is Knowledgeable In Every Area Of Medicine. If Your Looking For A Primary This Location Will Not Disappoint You!