Let me start by saying we have been purchasing James Avery jewelry for 25 + yrs now / 3 generations . So I bring in a charm to have added to our newest bracelet , & the store had more staff than customers by 3 x 1 2:30 on a weekday , even the employees commented how slow it has been especially since we just had mother's day . I give them the charm & bracelet & she says I can pick up after 5 . I think .... why so long . If I go to the spot inside the mall , they add the charm while you wait ( had last charm put on that way & was a very painless ordeal , 15 mins tops ) but the folks in the retail store couldn't ? This is my only concern . Love your jewelry . read more

All right, I'll say it out loud and right now... You will not find a better jewelry store than James Avery! All of the rings I wear including my wedding ring or James Avery. My chain is the James Avery. I have purchased pendants bracelets necklaces rings, all kinds of jewelry for my wife from James Avery, and she loves every bit of it. We have done the same for our daughter and my mother and my mother-in-law. This brand is fantastic. You cannot go wrong. High-quality great, craftsmanship wonderful designs very durable and just all around great investment. read more

Walked into Store. Blank Stares. We had to Say "hello" Very strange and they want you to spend $$ there! One young Lady leaning on counter like she's mad at the world! I think Perhaps I will try the store at the mall! read more

I have been a customer for over twenty years. Sometimes awesome service, but on occasion the service was not great. However, I can say I have enjoyed being a customer of James Avery. I would recommend this location over all in DFW, as they take care of their customers. They make you like family. Though I will not be in Texas anymore, I will remember the service I received always from the staff, especially Mary. read more

My boyfriend and I went here to buy a chain and I was so excited to find this store closer to my home. We walked in and waited several minutes prior to anyone acknowledging us. Hey... that happens... but we had been out and about and the mask off and on and off and on and our mask was below our noses without us really realizing it. Once the young lady DID acknowledge us she spoke to us in such disdain to pull our mask up over our noses. I GET it about the mask but to work in a Christian store and treat us this way was disheartening. We didn't even have to look at each other and walked out. What a shame. I don't normally post reviews but the store owners really need to coach this young lady. Kindness is key. We went to the location in Willowbend mall and made our purchase. The future purchases they will lose adds up. read more

I really loved this place! It's a feel good vibe from the second you walk in! The staff is super friendly and very personable! My family has several pieces from here; charm bracelets, crosses, necklaces, ect. Great place to buy someone for yourself or someone you care about! I so happened to break one of my necklaces and when I brought it back, they were happy to give me a new on at 50 percent of the retail price. Fun fact that they also clean their jewelry if your piece has gotten a little rusty! Enjoy and happy shopping! read more

I was hesitant in going to this location due to the comments however, the lovely amazing sales rep named Khadeja ! She was so friendly and eager to help me find the perfect gift for my niece. I'm definitely going back for more gifts and asking for her only read more

I've been here shopping twice in the last two months and have had great service. I knew what I wanted before going in so I told the clerk, and they had the item picked out within a couple of minutes. I've gone in at off times my last two visits, late Sunday evening and mid afternoon during the week and both times were not too busy. I have been in close to the Christmas season last year and will say it's very, very busy. The closer you wait till Christmas, the busier it will be, especially on weekends. I also found out that if you order and pay online, you can pick your item up at the store and not have to wait. I bought charms each of my last two visits and they were kind enough to wrap them and put them in a nice gift bag, which for a guy comes in handy! I have no complaints about this business! Take note that the closer you get to a major holiday, like Christmas or Mother's Day probably, the longer you might have to wait for a representative. Try to go earlier in the morning or mid afternoon during the week. read more

James Avery Jewelry - Storefront. - Jewelry Near Me - Plano, Texas

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If I could leave ZERO stars I would. I have NEVER have been treated so poorly in a James Avery establishment. I was the ONLY customer in the store, and still was not helped after 20 mins of walking around. I was greeted by the girl working the floor and she was the absolute sweetest but other than that none of the employees working bothered to help me. I will NEVER return to this location. Please avoid. read more

The jewelry is beautiful and the service is great. A little pricey but is handmade. Salespeople are always very helpful.

Beautiful jewelry, fresh designs, and very sweet staff. If you ever have an issue they are happy to work with you to mend it. They always greet my family with a smile and seem eager to help. I love the quality of James Avery and will continue to shop here in the future. read more

We had a great experience at this James Avery Location. I stopped by on a Saturday to pick out a gift for a relative. I had a general idea of what I was looking for, and the staff were extremely patient and helpful while I decided. We were greeted immediately upon entering the store and asked if we needed anything, and left to browse while I decided. When I was ready to pick out a chain and see how it looked with the charms I selected, Margaret was extremely helpful and gave me good advice about a chain for a 13 year old. Also, everyone in the store was wearing a mask, and they were good about cleaning. read more

From the outside this store looks tiny. It's actually a good size. Upon entering I was greeted and helped. I needed to exchange a necklace chain I was given to get a longer one. The woman helped me pick out a length I preferred and got me paid out and on my way. It was less than 5 minutes. She was so kind through it all. I will definitely be coming here instead of the one in the mall. It was way easier to park and not crowded! read more

I love James Avery and I have been to many different locations! However, I recommend avoiding this location. I don't like to say staff because it could just be this one employee, but this individual was judgmental and extremely unfriendly. read more

Every single special occasion from birthdays to Valentine's and Xmas, I buy something from this exact store for my daughter. But, I am seriously reconsidering as of last night. I may just go to Neiman's and introduce my daughter the the lovely world of Lagos or Dweck sterling jewelry. More expensive, but I honestly expect more customer friendly service, and James Avery isn't delivering. A supposed size 7.5 ring actually shows as 7.25 on their own measuring rod. Has happened before...sizing is off on regular basis. Also, Im looking at a case and a sales associate walks right in front of me to pull a piece out for her client...no "excuse me", no "oh, were you looking at that item"...wow! Also, saw a new ring with a stone that had not a single striation, low color saturation, and no character. When I went back a few weeks later to see same style but hoping they had more choices in stone...associate told me they may sell out and not even be sent any more of that item for some time. Hello, it is xmas...get to restocking and giving clients choices James Avery. And, no restroom for emergency customer use either. Perhaps I should have been wearing my adult diapers, because when I went in and said I planned on buying several items but have a restroom emergency, well, I was told to go to tom thumb. I couldnt hold it that far, so went next door and they let me use their non-public restroom. And the idiot I am, I went back to the store and bought three items. Then it bothered me, thinking about how much money I have spent in that store and how there were six salespeople just standing around with only three customers and nobody thought to just show me to the bathroom back there and stand outside the door if needed so I didnt tinckle myself before spending hundreds of dollars in there. In this day and age, customer friendly attributes, offerings and service is of the utmost importance. As is good judgement in how you treat customers. James Avery is lacking big time. Now, I am going to return an expensive piece I bought last night as it chaps my hide that those salespeople and the business itself cant be attentive to sizing or customer friendly behavior for the business they get. BUT, I will be considerate, unlike the salespeople who saw me crossing my legs last night, and not return the item I paid to have inscribed. read more

Just went christmas shopping for my mom here and it was very hectic in there. Regardless of the chaotic environment, I was given the greatest customer service! Mignon took the time to help my friend and I and was such a great help! I loved her attitude such a kind, genuine person! Definitely will come back to see her. read more

Within 10 seconds of walking in, I was greeted by a sales associate out by the displays to see what I needed. Initially I had every intention of needing to buy a new chain to replace the one my husband owned since the clasp had broken. The sweet sales associate said that they can try to fix it for free or sell me a replacement for half off. Either way, she put me on the list to see another sales associate at the actual tables to see what could be done. Oh, did I forget to say that I accidentally got RED nail polish on about an inch of the chain before my visit? This is what I got for being too impatient to wait for my nails to dry. After the lady evaluated the clasp and said it was "their bad" for the broken spring so it'll be a free repair, she also mentioned that they'll see if they can get my nail polish out! And so they did, all before 5pm that same day. Some items, like the tiniest little charm, can be pretty pricey here, but after my experience, you're really paying for good quality items and service should your purchase get damaged years later. Yep, the chain held up for 7+ years of daily wear! read more

Great all place to pick up a gift for any occasion. Prices pretty good too. You can find something pretty cool for under $40 or decide to go all out and drop some serious dough. Services is pretty attentive. read more

This company has an abysmal return policy - my son bought me a gift online from them and tried to get a refund online. Their response was, no you have to bring the item to the store. So I brought the item to the store and no, they would not give me a refund, because I did not have my son's credit card with me. (He lives out of state). So they got what they wanted - they kept the sale and gave me a store credit. But once the credit is used, they have lost a customer. The only reason they did not get a 1 star is because they have nice merchandise though quite pricey. read more

I stopped in to have a garnet stone reset in a man's ring, and have it cleaned & polished. I shop regularly at the Tom Thumb next door, so it was convenient for me. After a 5 minute wait for service, I was told they only provide that service for items that were purchased there ! What possible difference could that make, as long as they get paid for it ? Very snobbish attitude ! This was my first visit to this store & my last ! Apparently they are not looking for new customers. read more

I went to find replacements for my boyfriend's pendant since the chain broke. I was greeted and a friendly sales associate showed me their selection. I left to run errands and came back later that day to pick them up. The necklaces are perfect, my boyfriend loves them. read more

I came in with the intention to return my purchase for store credit, because it was past 60 days. I had never worn it, that's why I returned it. It want my style and was a surprise gift from my mother. When I went to return it. I had it in the original bag, box and pouch. But that wasn't enough for them despite there not being any issues with the item. The lady took it to the back to check with her manager because the receipt saying "over 60 days." was not enough for her. She said that since it had been a year (I am a busy student and do not go out to that area) (and since the receipt only had a day minimum and not a maximum, that should be held as irrelevant information) and it apparently had scratches, which is impossible because I HAD NEVER WORN IT OR TAKEN IT OUT OF THE BOX. It was sitting on my dresser all this time and last time I checked it's an inanimate object that couldn't possibly damage itself. The only way it could get scratched is from the chain (I was returning a charm and chain) abrasion. Or if it was damaged after being taken to the back. I don't know. Out of the "kindness of the staff's heart" they offered an exchange only. Instead of store credit. I had intended to get the store credit so that I could return at a different time. Possibly around a friend's birthday to get them a gift since I don't like anything from this store because the taste is a bit older than mind. But here I am standing in the middle of the store. Stuck buying a present for my cousin and awaiting my aunt to tell me what type of item she'd probably like. So I'd say this "short trip" was not pleasant. Instead of 5 minutes. I've been here 30 minutes. And at the check out counter. They have stuff piled on my "damaged charm". So I'm not getting the full value of what I paid back because of this unnecessary exchange. And since there was $8 left from the exchange. She is trying to sell me more unnecessary product. I am sorry but I do not want a silver polishing cloth ($3). I just returned my last silver jewelry and am not intending on coming back any time. This manager is a pain and I have never seen this person despite our problem at the counter. Ended up getting cash because less than $10 cannot be placed on a gift card. Op now here's the manager asking my father if he's been helped today. Not one word uttered TO ME. Would've given one star, but I got a present for my cousin and cash returned for the price deficit. read more

I usually only write reviews that compliment a business, but today I was really stunned by how I was treated by "Sara" at this James Avery. Usually I shop at the Northpark store where I've always received excellent customer service. I came in to return a gift from my husband and possibly exchange it for something else. The salesperson, Sara, who waited on me, treated me with such disdain. She barely spoke to me. While I would really like to give her the benefit of the doubt, I just can't. Not only was she aloof, her attitude of contempt made me feel like I was not welcome, like I was disturbing her. She didn't seem to care if I was a satisfied customer or not. When my return/exchange ended up with a store credit, she treated me like I was trying to rip off the store when I asked for the remainder to be put on my credit card. (Could she have explained this to me please before making the transaction? I wasn't happy about this, but I get it....that this is their policy, but by then I was just so turned off by her discourteous demeanor.) Whether she meant that or not is not the point....the way she treated me made me feel like that. Very impatient, rude and did not seem concerned about my satisfaction, why I was returning something, nor interested in thanking me for shopping at their store. And the manager just stood there and watched. read more