Got a watch for my birthday that was too big and needed to have some links removed, came in and saw…read moreTito and was in and out within 15 minutes, he even added back a link to accommodate a looser fit that i wanted after the first attempt. Thank you!

Extreme markup- went to buy an Omega watch I wanted, it retails for $7900, they had the watch in…read morestock listed for 10,500 I told him I could get it cheaper and ask if there was any room to negotiate, they said no. Then they went into fear tactics and trying to scare me that if I could find it cheaper, it could be a fake. It wouldn't be an authorized dealer like they are. There's too many fakes out there, and I needed to buy theirs. The fear tactics was a turn off and made me lose trust and everything they were saying I went online to a jewelry store in Naples, Florida called Exquisite Time Pieces,. They had the Watch in stock listed for retail 7900. - process was easy sent me a link to buy it shipped. It received it two days, Box papers Warranty super easy experience. I would highly recommend people check other places and a manufacturer for what the retail price is so you know how much over retail you're paying I will not buy or visit that store again because I felt like they tried to take advantage of people that don't know and try to pressure Cell you before you have a chance to check prices elsewhere Good luck * responding to reply- I would expect nothing less than deflection from the fact that I bought from unauthorized dealer new with a five-year warranty confirmed through Omega. It was not secondhand and your markup is still outrageous.

Brought in a Datejust for a polish/cleaning and new crystal. First crystal they put on had a dried…read morewater spot on inside of crystal. They replaced it, but then the second one they put on, they broke. I pointed out this fracture in the crystal to them and they told me that it was a hairline scratch from putting it on. I mean just by looking at it you can tell it's a fracture... so I went and got the watch pressure tested somewhere else and, lo and behold it failed pressure test from the fractured crystal. Don't waste your time here. This store is unprofessional and sloppy with their work. Would've been fine if you apologized and put a new crystal on, but lying to my face trying to gaslight me into thinking a fracture is a hairline scratch is just low and scummy.

Went in with 3.6 grams of 18k scrap. Was offered $120 that she said was "melt value." When I…read moreprotested the offer went to $170 with a statement of that is the price minus their 15% fee. The scrap melt value on this day for that amount of 18k gold was around $325. I won't be returning to be insulted and ripped off by this business.

Village jewelers is amazing! We have used them for everything. I recently went in with the intent…read moreof trying to redo my wedding ring and he knew exactly what I wanted. His pieces are great quality and he uses only great quality diamonds. I'm so happy I found them and we will forever keep using him.

Brett is fantastic!! I went to plenty of jewelers and never got the warm feeling I had with Brett…read more My entire experience here was perfect and my fiancè really enjoyed working with him as well. Our go to jeweler for everything and have referred several family members and they love it too!

We buy gifts from here every year for birthday, celebration, milestones, graduation, Christmas,…read more etc. Their service system is excellent!! Grab a piece of paper & pencil (usually located near the front door), write down the items you are interested in buying, and hand it over to an James Avery associate. They will call your name. Step over to the window and they will have all the items you requested, displayed, for you to touch, try on, ask questions, etc. They will also tell you what sizes are available, when it will be back in stock and they will "hold" anything you want for 24 hours. Today, our daughter picked out this green gemstone ring to represent her UNT 2022 graduation. Our visit to James Avery was a lovely and memorable moment for us.

I have a friend that needs a little pick me up so....thought a piece of jewelry would do the trick…read more This shop (as all James Averys) is well laid out and staffed with helpful employees. Today however, there was a slight snag. Seems they are rearranging the entire store and about 1/3 of items arent marked with a number or price which is a key to their system. As a result, it took longer than usual to be waited on. I was patient and got a great gift. I did see another customer apparently ready to order leave so, hopefully, they will get the system back in gear soon. Definitly the place for great value in fine jewelry. No costume here.

Wonderful sales team! Treats you with respect and has some great financing options on watches!read more

I have always loved big gold hoop earrings of all types. I was in search of 60mm that didn't break…read morethe bank. I had searched online and stopped in at Macy's and Kay in the Stonebriar mall. Macy's, even on sale were ridiculously pricey. Kay didn't have any that large. I was unfamiliar with Benchmark Jewelers and almost didn't stop in but I figured, what the heck. Although none were on display, the gentleman, Mak said he had a catalog where they could special order. The initially quoted price for 60mm endless hoops was a bit more than I was allowing myself to spend and I was about to say thanks but no thanks. Mak then sweetened the deal. I went for it and crossed my fingers since I was buying sight unseen. The earrings came in on day three. They look great but are extremely thin...probably the thinest hoops I have ever owned. They are beautiful but I'm hoping they are more durable than they look because I want to be comfortable wearing them freely without worry. Fingers crossed and just to be on the safe side I decided to go for the third party insurance to protect my investment. Based on this experience I would recommend Benchmark Jeweler's and plan to go back for a nice gold bangle bracelet.

Friendly, polite staff. Good mix of inventory. Purchased my watch and they sized it perfectly and…read morequickly. Will definitely visit again. I recommend this location.

I needed to get my engagement ring, wrap, and wedding band resized when I lost a great deal of…read moreweight. So during and extended stay in the area I took my ring set to this jewelers shop to get it resized. I got it back faster than originally scheduled. It was a bit pricey but they did a beautiful job and all 3 rings look brand new again.! Nice job!!

Goldilocks Permanent Jewelry is the perfect sentimental accessory for moms and daughters, couples,…read moreor even friends. Kimberly was very bubbly and cheerful! There are options for gold, silver, or mixed metals lovers. Her room was mesmerizing! She was clearly a Dolly fan with great taste in music. Jewelry was priced well for two. She treated us like her own and checked in multiple times on sizing. Thanks Kimberly!

Visited Goldilocks for the 2nd time when visiting McKinney, Texas. Love my permanent anklets. Great…read moreservice, easy to book an appointment with an adoreable store.

TERRIBLE service. scratched the back cover in two places. EW! ew ewe ewe w!!!! never comign back…read more wishing

My 16 year-old son took his watch in today. $200 watch to get one length taken out and they charged…read morethem $43 a service that at maximum would be $15 even if you Google it the maximum will be 20 they took advantage of him and I don't think it's OK and it's not about the money so I would find it if you can want to go somewhere where you trust something like jewelry this would not be it