My Bf and I always go to this location almost everyday and buy our regular drink adding Whey and Vitamin on one and the other with whey and soy. We recently have received 4 orders incorrectly , the first 2 we didn't complain because we thought maybe they deserve a third chance to fix their mistakes. The third time they made the same mistake (by not adding the Whey and Soy) we always order in a medium size and always get it in a Large size back.
The first complaint, was handled well with the a very nice Store Manager named Rachel, she took our feedback as learning lesson and thanked us for our feedback and even offered to make two new drinks for free for the mistake her staff made. She made us feel welcome at her
Store and reassured us that it won't happen again.
However Sunday Visit (a few days after the complain) we ordered three Drinks.
Mango chia Omega- with whey & vitamin zinc Medium size
Strawberry surf Rider- with Whey and soy, medium size
Apples and Greens- NO add ins, Medium size
When I picked it up, they seemed very busy so I just got it without double checking , since Rachel told me she would make sure training for the staff is mandatory after my complaint so then I left to go back home and trusted that it was done right this time.
Only to find out, no Whey or soy or vitamin was added.
Both Mango and Chia & Surf Rider was still a Medium size and tasted like the regular drink without Whey or Soy
Then the apples and Greens was A large, when it was only suppose to be a medium so I am assuming they added Whey there.
Rewind a little bit-
When I called to confirm if the order was submitted the first time (coz I didn't get a confirmation) before I picked it up, an employee very rudely picked up the phone (sounded like a she/man) and said "sorry we ran out of chia by the way so like Yea" (moment of silence,waiting to see if she would recommend to sub something) then she didn't offer a substitute (even tho the drink was already paid for).
As soon as we found out the drinks were done wrong, I called again and asked for a manager, Ashley claims she is a manager and sounded busy so my gf asked "is this a good time?" Ashley Replied"sorry we're very busy right now" and didn't bother asking why we called. So we said we would call back.
We called again the following day, monday, a manager name Serena picked up and she kept giving excuses to why the drinks were made incorrectly, and asking us questions like we didn't know what we were talking about, instead of listening to the complaint I had to explain 3 times. We made sure to tell her this is the FOURTH time our drinks was made incorrectly in the past 3 weeks and by the sound of her voice , she didn't care at all that we spend almost $20 on drinks every other day only to find out it's done incorrectly. Serena, the manager then said "well next time you can just watch the employees make your drink coz u can see them add Whey if not then make sure they do"
And then I was like "it's a mobile order we don't need to stand there and watch your employees do your job right the first time" this is ridiculous and true story! I wish I would have recorded this conversation so that it can become a very good sample videos for ALL managers on trainee with the title of "What NOT to do or say when you are a manager!"
At this point, our conversation was getting me heated up and didn't want to waste my time on someone who obviously didn't care about my hard earned money. I also didn't want to waste her time as they seem busy at the time I called and thought to myself , I have to let it go and hang up the call so Serena can help her staff make the drinks for the customers and make sure they do theirs right the first time. Oh boy! Last time I will ever go to this location. Love the safeway next door and I'll just be getting me Starbucks instead of Jamba Juice to kill my cravings next time. Although Fremont location isn't too far from my house too.
Thank you Rachel, I saw another review about you, but you were nothing close to what that review said about you, this is an honest Review that you were the only Manager who made sure my bf And I would come back and give your store a chance, but sorry not after the encounter with Serena & Ashley and Other employees with an attitude. I would rather drive an extra mile to Fremont Location or not get Jamba Juice at all.
The employees who gives out attitude are the women there! Leave your attitude business out of work and do your job right and treat your customers with respect! If you can't do that, you might as well look for a back office job that doesn't require customer service.
Good luck to everyone that orders here ! It's a $7 hit or $7 garbage miss . read more