Same great taste I just finished shopping at Don Don and decided to walk over here for a quick drink. It's been awhile since I've seen a Jamba Juice outside a mall. This particular one doesn't offer indoor seating. In fact you can't order from a counter, you order from a window if not using the drive thru. Service was a little slow. It took awhile to get my order in. Priority seems to be the drive thru window. And then you wait, outside, in the sun for your drink. Lesson learned.......use the drive thru. Overall three stars. The menu is the same as everywhere else. And the people were nice. The issue I have was there were tables and seats but they needed to be wiped down. read more

Jamba - Who knew coconut whip contains coconut :) - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

Customer service was great here however, the bowl we got was a let down. We ordered a chunky monkey but exchanged the strawberry base to chocolate. I don't know if it was because we requested the base to be changed but the consistency of the base was very watery, as if they over blended it!! We parked right outside the establishment so there is no way it melted that fast. So disappointed. read more

Jamba - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

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We ordered 1 large and 1 medium jumba juice and we received 2 mediums. Better attention to detail need to be taken by the employees as we were charged for the incorrect sizes. read more

Jamba - Ordered 1 large and 1 medium jumba juice yet we received a medium cups for both but still got charged for the large one. - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

Saturday vibes......a little early lunch....a little plant n fertilizer shopping......a visit to Don Don Donki at Kapolei.....doing our best to keep focusing on our list...a little temptation here...a little temptation there....we were good......heading out the door we meet an sweet friend from the Don Quijote in Waipahu.....so happy to see Arthur taking care of his favorite customers at the exit! All ready for something refreshing to drink....Yay....there's a brand new Jamba Juice steps away from the parking space.......good grief the drive through was Busy....thought I could just walk up and order....yes...sliding window opens and I ordered 2 large Orange Dream Machines...with an extra shot of Vitamin C........just waited less than 10 minutes...yummmmy yummmy.....on this beautiful warm day in Hawaii....nothing beats a refreshing cool...delicious Orange Dream Machine Drink to calm you down n DeSTRESS!! 1. Excellent drink.... 2. Great Service... 3. Awesome ambiance....cute seating with bright yellow umbrellas.....blue skies n balmy breezes...a perfect Hawaiian Jamba Day! read more

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Drive thru terrible service. Cant even take order. Didn't even asked if I want any booster in my drink. Drive to the next window. Paid for it and ask the cashier if the drink come with any booster. The cashier turn around and asked the female coworker that the drink come with any booster. She responded yes and the cashier gave the drink to me and told me it come with my drink. In my head I knew she lie to me right there. How it the booster come with my drink when she didnt asked me if I want any booster for my drink. And I didnt tell her her what booster I wanted in my drink. Cant stand when you catch the employees lie to you in front of your face about the drink I order. No wonder all the review are bad. I never coming back here again or recommend anyone. Not worth spending money over here. read more

To start off, I was so happy that the new location opened up and it has a drive thru. I love Jamba Juice but never have I everrrrr paid so much for 2 small drinks and one kids drink. $25... for a small! I ALWAYS order a red gummi from every location I have been to, it's my favorite. Boy did this taste horrible and the fact that all of the drinks were thick and icy, not the normal consistency. I was just disappointed from the price to the taste. Seeing that they are newly opened, I am sure there's new workers, I hope that the training continues and they learn the correct way on how to make these drinks. read more

Jamba - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

I got there early before 6am cus it says they open at 6. So I waited inside my car and time passed by it was already 6:15 but they were still close. So dissapointed at this location because they dont open on time. read more

Jamba - Drive thru close - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

30 minutes before closing and they can't take bowl orders because they "already cleaned". Why have hours if you're not willing to follow? 2 stars because they didn't do this before. The other week we came at the same time and didn't have any issues. read more

I went earlier through the drive through idk who the speaking person was but they were very impatient and did not have good customer service. I finished my drink and found a fly inside as well.. this is disappointing and gross. Its like she didnt care to check cup before pouring. This was around 2:55 pm 03/17/2026. Its not a bar where its busy she had time to check. read more

This Jamba Juice location has a drive thru! Every time I feel lazy to get out of the car for my smoothie I come here since it is not a far drive. I've been here a few times and all the times have been mediocre to disappointing. In one scenario, there were about 5 cars ahead of us and it took a total of 30 minutes to get our drinks. When the worker took our order, she was apologetic for the wait, but at the same time, there were 5 workers. I would probably avoid coming during pean hours. read more

Jamba - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

This is for the parking lot. It's poorly made! You can go in certain lanes to avoid the crowd at don K. If you go near central bank or by Popeyes, it's blocked off. Why?! It's a safety and fire hazard!!!! read more

The first time we went, it wasnt tasty at all. This time, they opened the windows but I wasnt ready yet so they just shut the windows looking irritated without saying anything. Then they wouldnt open the windows again. I feel like I I played obnoxious n knocked or yelled maybe they might snap into it but I just politely waited till I couldn't no more so I guess they just decided I didnt matter. They let whole lines of cars through. Idk why we thought of giving another chance. Worse Jamba. Im not even sure how a Jamba could be so bad. read more

I go here very often and regularly order the matcha. Today my husband went for me and came home with my drink. I immediately knew something was off. It looked very dark green. (If you drink this, you know it's a lighter green) I proceeded to drink it and yep, something was missing/tasted very bitter and not how it should be. I had to toss it.For the price, I would expect for it to be made correctly. read more

Gummie Bear was the best drink I have ever tasted very well textured. The drink it self has a very sweet taste. Aww man I couldn't stop drinking. The drink is addicting. Excellent customer service read more

Ordered my usual large chocolate mood, unfortunately this is the most worst flavorless chocolate mood I have ever received from any Jamba that I have visited. I paid nearly $10 for a chocolate mood that was mostly lightly flavored chocolate ice. Very disappointing. read more

tried coming twice and my drink had chunks of ice was not able to drink through my straw. service is ok read more

We went to the drive through and even though there were only 3 cars ahead of us it took us close to 20 minutes to get through the whole line. The sizes are waaaaaay smaller than I remember and the prices are also way higher. We bought TWO things, one small and one large and it was $18. On top of that, one of the smoothies itself tasted awful. I took two sips and I was done. Total waste of money. Won't be returning. read more

8:12am on a Tuesday - the young ladies working the drive thru need customer service training. The one who was talking through the speaker kept saying "Huh? Huh? I can't hear you because of the wind" yet, when we pulled up she was standing in front of the fan. Hmmm, the wind from her fan makes it hard for her to hear customers ? Also, the employee with the long ponytail needs to wash her hands after she coughs directly IN THEM and please, tell her to put her hair up or at least in a hairnet. Wouldn't reccomend. read more

Been to this location twice and both times were pretty rough. First time I opted to park and walk up to the window. Wasn't sure if this was even a thing but noticed the menu so I walked up and was basically ignored at the window. I went to walk away and another customer walked up. They opened the window for him. I turned around and went back, can't ignore me now when you've already helped someone else. Second time I went thru the Drive Thru. Pretty sure I waited nearly 30 mins in total. When I got to the order box, the voice on the other side says "just to let you know our a/c is broken so your drink might be like melty, is that okay?" The fact that there's no way out of this drive thru means every person HAS to be okay with a watery drink. Never again. read more

Not gonna lie, I was a bit hesitant to visit this location because of the reviews, but decided to give them a chance anyway. We ordered 5 drinks and they were all DELICIOUS. There was a line at the drive-thru, but it was moving very quickly. From the time we placed our order till the time we drove off with our drinks... 7 minutes! We'll definitely be back! read more

Waited 30min with only 5 cars ahead of us. Frustration is Self inflicted I guess.... read more

6/14/24 I wanted to check out the new drive thru for Jamba, but I was a little hesitant to come to this location because of the reviews that it was mostly new hires working. To be honest I have a complicated drink that rarely any location gets right the first time. A female employee took my order outside of the drive thru and she seemed like she knew what I was saying. But a few minutes after she walked away, another female employee, Mar, came outside and kindly asked me to repeat my order so she can "make sure". I love the attention to accuracy even though there was a long line! They took the time to make sure my drink was right! It's the little things that they did that made me feel they're deserving of the 5 stars! Well done!! read more

Jamba - My version of creamy strawberry pineapple yogurt smoothie!! - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

Thought I would give this location another try since my last poor experience. Same $hit different day. Long wait at the drive thru. Ordered on the Jamba app from the Safeway parking lot after shopping. Checked out and received confirmation for ASAP order. Ready time in 20 min. Whooah..ok they busy. Parked for a little bit till my ready time then pulled up to the drive thru. 6 cars waiting. Iʻm at the speaker and relay to sister Iʻm picking up, says to pull up to next window. Waited another 5 or so minutes. Pull up to pick up window. Sister tells me I need to pay $16. something. Duh...Had to tell her I have a pick up order. ???? How do they communicate the logistics here? Go figure. Get my ODM, SS, and Acai Bowl that juice and water (that was ice) was separated and the fruit was swimming in the acai. ʻAʻOLE LĀ‼ DO NOT GO TO THIS LOCATION EVER‼‼‼ I gave you guys a second chance and benefit of doubt. Good help hard to find these days especially a Manager who takes pride in their work to train team members. KĀ I KA ʻŌPALA‼ read more

30 min to closing, my bf & I wanted to stop by for a Jamba run so we went to the drive thru. Ordered a medium drink then he wanted to add an açaí bowl.. not even a couple seconds later, we heard someone in the back yell out "HELL NO!!" then the person taking our order thought it was funny too so she giggled. I had to speak up for ourselves as a customer & tell her through the speaker that we heard that. Then proceeded to lie & say that their machine is under a 2hr maintenance so they can't make any bowls; which I call BS since they close in half an hour lol. You mean to tell me you're gonna stay back 2 hours till it's finished? Based on previous reviews, seems like they didn't even wanna make them since their shift was ending. Young girls running the drive thru, DO BETTER. Management, TRAIN YOUR STAFF BETTER. read more

Jamba Juice Kapolei (drive-thru), today April 5th. We ordered 1 dragon fruit acai bowl & loaded strawberry acai bowl. Gave the guy some tip! Came home & open my dragon fruit acai. OMG! Freaking rotten bananas were put on my bowl! Wts!! I mean, it was black to the core! Why? Jamba Juice people, You guys cannot just throw it away and satisfy the customer??? Very disappointing! We pay a lot for these acai bowls!! WHY??? Wonder what else u guys do?? I would have returned it but not worth driving back coz I was already upset!!! read more

Went to Jamba this morning, ordered a chunky strawberry bowl just to get it straight from the freezer with fresh toppings... If I knew that it was gonna come frozen, I would've ordered a smoothie instead, definitely not worth the $12 read more

Jamba - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

slow service. even with a drive thru. terrible set up of how the drive thru was made as well. Also, takes about 35-45 min to get through drive thru line. read more

Worst design ever. Should have just built it as a walk in store than a drive through. Starbucks drive through is twice as faster.

If I could give zero stars I absolutely would. Customer service is garbage, there's a rude cashier who I recognize used to work at Kapolei McDonald's and he/she took their terrible customer service skills with them now to Jamba Juice. Won't be visiting this location again. read more

First off wait for the drive thru is always long asf, be prepared to wait at least 20-30mins lmao, service over the mic whoever took our order cannot hear for shi, finally got our drinks shi was watery asf like ong i thought jamba was smoothies not some faucet water drink lol, and lastly sis at the window gave the wrong drink, forgot to give straws for a place that sells drinks, and our cups had the drinks spilt all over the sides read more

Service is great, and the smoothies are made well Not bad at all for a drive-through that had just opened up!

There should be a "ZERO" star option. We will definitely not be visiting this location ever again and contacting their corporate office. Customer Service is HORRIBLE. We arrived within a few minutes from placing our order online and waited at the walk up window which was closed. As I'm standing there I observe a female worker stick her face/nose into a blender container, I'm guessing to smell the contents. Why? If you don't know what's in the blender why stick your face/nose in it? And to boot where the people outside can see you. REALLY! Instead you proceed to place the contents in a cup. We pay good $$$ for these drinks. In closing, whomever is the manager of this location @ 500 Kamokila Boulevard make sure your staff knows your name. And train your staff to be better and do better because their customer service skills are HORRIBLE! read more

I just came through the drive thru for just a pastry and the person at the drive thru greeted me with good customer service. The person who helped me, her nametag said Isis and she was very helpful. And her other coworkers, Jace and Anu were nice as well. Not too sure why this Jamba Juice has bad reviews but I have a good experience. read more

Jamba - Juice Bars & Smoothies Near Me - Kapolei, Hawaii

6/13 8pm at drivethru - sloww AF service !!! Worker walking around, guy pulling up his pants, like theres no dress code. Low morale - low sta dards - poor servuce!! Jamba really lowered their standards with these workers. Guy asked us twice if we paid for our drinks - waited 13min for 3 drinks. They ran out of bananas! And all our drinks were Watery - invest in having ingredients rather than ice. read more

The smoothies were great! The service was really slow for the number of employees inside. May they all were busy with other orders. What can you really say about the ambiance, it's a drive-thru. I guess it's okay. I will definitely give them another chance, it might have been a bad day. read more

I went to this location last week. It took 20 minutes for me to get 2 drinks at the walk up window. Today I decided to go too the walk up window again since the drive thru was so long. Was told I counted order. I had to drive thru. What!!!!! Bad service. read more

We went to get some smoothies today and decided to order through the Drive-Thru. Thankfully there were only about 3-4 cars in front. We surprisingly got our orders pretty fast. The person taking orders and the window guy were prompt and friendly. Great service! thank you read more

My son worked for you for a month and no paycheck. He has quit due to the terrible management and lack of experience of running your new Kapolei drive thru store. He was told his check is lost. Thats terrible. I want his checks cut asap. How do you run a business and not pay or go without explanation to your employee's?? read more

Really busy since they first opened but team is really nice. I've been here almost everyday since they opened and everyday they are faster and faster. Keep it up! read more

Horrible service today. Waited about 20 minutes for 1 açaí bowl. Two people behind me got theirs before me! Cassie isn't very friendly. Never again! read more