From start to finish, our experience with Salem Heating was absolutely fantastic…read more Scott, the estimator, was extremely helpful as we were choosing the equipment. We really appreciated his low key approach. He really heard us, rather than trying to sell us, and patiently answered all of our questions. Next came Ed, who prepared all of the calculations, list of supplies, etc. that would be needed by the installers to efficiently do their work with no snafus or need to leave for supplies. He also patiently answered all our questions. Based on Scott's recommendation, we decided to have our ducts cleaned prior to installation and he set up an appointment with Oregon Duct Cleaning to do so. ODC was a great recommendation and we're very happy with the job they did. They too, patiently answered all our questions. Finally, Mike and Mitch did the installation. We hit the jackpot with those two. What a GREAT team! They were professional, tidy, patiently answered all our questions, and obviously took pride in the quality of their work and the quality of the Lennox products they installed. Mike went a step further and went into a VERY tight portion of the crawl space (he literally had to shimmy in and out) where he discovered a major section of the ductwork had not been properly installed. He fixed that and thoroughly sealed the ducts to the vents. We are so grateful to him for going that extra mile as the problem wasn't visible until he got inside the area. No wonder that part of the house was, depending on the season, either hotter or cooler than the rest of the house. He deserves a bonus for his effort.

They came to repair my old furnace. Fixed it then it broke in a week. So they came back. Service…read moreperson said because it's an old model, he'd have to look for parts on eBay, etc and to wait to hear from them, the service person also told me to wait to make the payment when they left the second time because it was not fixed the first time and they would charge me after they got the missing parts. I called back after not hearing for a while. This was happening during spring when it was still cold. Finally someone responded to my calls that they had no parts and I'd have to change it altogether. When I was finally told they could not fix it, I sent them a check for the full amount for the second service call. Now months later, I received an invoice in the mail for 49 cents. I called to see what was up. The lady who answered the phone said it was the interest for late payment. Mind you this is the first invoice I received since I sent the full payment. I reminded her I waited to pay based on their advice. And it would cost more to mail a check with stamp being more expensive: she basically said I could pay over the phone to her (which I don't like giving my cc info to people directly) or mail it. I will mail it but will never do business with them. After years of being a customer, $0.49 will be the value of service I received.

I am on a service plan with Mill Creek and have been happy with the bi-annual check done on my gas…read morefurnace and also the heat pump. My house had been pretty warm but it looked like the thermostat said it was cooling. I called Mill Creek and they had a technician come out. Tim Wilson was great to work with. He diagnosed the problem after a leak check, checked their history on the heat pump, called the office for more info, and I was told I needed refrigerant and a new compressor. The company called the manufacturer and because it wasn't that old the compressor was provided to me at no cost, and also a discount on the refrigerant. The new part arrived a few days later, Tim showed up timely and obviously knew what he was doing. He installed things, double checked my thermostat, answered my questions and provided a written description of his work. I was very happy with my experience with Mill Creek Heating and this employee!

I acknowledge that our heating system is complex. Over time, we have paid thousands of dollars to…read moreMill Creek in attempts to manage and repair the system. Last week, when the system was not functioning, two technicians came out and worked on the issue. They were professional and courteous, and we appreciated their efforts. However, the next morning the same problem occurred, and the house was again without heat. When I called to report the issue, my first call was routed to an answering service and I did not receive a return call. I called again and reached someone at the business. When I explained that the system was still not working and the person responsible for paying the bills was understandably upset, the woman who answered responded by saying, " That doesn't matter to me." I found this response dismissive and completely inappropriate, particularly given the amount of money we have spent with your company and the urgency of the heating issue. As a result of both the unresoved issues and this interaction, we will not be using Mill Creek again, nor recommending your services to others.

I am a repeat customer. Mark is the technician who came to my house to do annual service on my…read moreheating and ac systems. Mark knows his stuff, and answers questions on what he is doing, also discussed going things I can do to keep my systems running.

Joel and Mark and their team did an excellent job installing central air in my furnace and a…read moreminisplit in my detached garage. They gave a much better price for doing both at the same time than the other quotes I got, and the install was done quickly and professionally. They also really went above and beyond in terms of follow up maintenance. I had two issues a few months later, both because of my old furnace and not at all related to the AC install they did. One was the old condensate pump died, the other was an old safety switch part in the furnace being flakey. In both cases they came out same day and took care of the issue very quickly and didn't even charge for it. Highly recommend Vortex and will definitely be using them for repairs and any future upgrades I do.

Whirlwind has been doing my HvAC maintenance twice a year. They always do quality work and…read morecommunicate well. They are courteous and professional. Highly recommend!

Outstanding customer service. Very reasonable pricing. Nick was prompt, professional, courteous and…read moredid a great job. We will be using Whirlwind for our annual HVAC maintenance and repair needs.

Just had our furnace serviced. The tech arrived on time if early. He was polite and thorough. Very…read moreinformative and the bill was standard and not out of line. I highly recommend them for local customers.

Stewart was great! We bought our house in April and wanted to be sure all was working properly…read more Stewart explained the filter system and I feel reassured that the maintenance has been done. The bill was as expected with no heavy sale for a monthly contract. Really good customer service. On time and very polite.

Our gas fireplace was in need of some serious TLC. We had a hard time getting it turned on even…read morewith the switch and it no longer stayed on (it would auto shut off pretty quick). It really needed a good cleaning. They took it apart carefully and cleaned all the pieces/parts. Did a thorough check of everything to make sure there were no leaks/damage. The tech was very knowledgeable and kept a clean working space. I appreciated that he cleaned up after himself and was all done within 2 hours (gone and out the door). The price was reasonable for the state our fireplace was in. I would definitely recommend this company and plan on using them again

Super happy with the central hvac upgrade to our dated ranch style home. Game changer.read more

I sent a message late at night telling the owner that my air-conditioning quit working in my house…read morewas 78° and he sent somebody out the next morning at 8 o'clock and repaired it immediately. I had them install the unit about 10 years ago and I've been using them ever since they are amazing and take very good care of their regular customers. Highly recommend them.!

Responded quickly to fix my a/c and was very happy with the service. The technician was friendly…read moreand efficient

We just had a new heating and air system installed, and Woodward did an outstanding job, from…read moreestimate to installation to follow-up. They showed up on time, worked efficiently, answered all of our questions, and were friendly and respectful. Will absolutely use them for any future needs and would recommend them without reservation.

I am very disappointed with the installation and the subsequent customer service I received…read more The new faucet that was installed became extremely loose shortly after installation, began leaking, and did not function properly. I have a video documenting these issues. Since the faucet was clearly not performing as it should, I purchased a replacement faucet and contacted the company to ask whether it could be installed as a replacement. I was informed that I would be charged an additional $325 for the installation. I found this charge unreasonable, particularly because I had paid $472 for the original installation just one day earlier and the faucet installed by the company was not functioning properly. I ultimately hired another plumber, who charged $150 and completed the replacement in approximately 20 minutes. During that process, it was discovered that the original faucet had been installed with plastic disks that restricted the water flow. Additionally, in attempting to tighten the faucet to prevent it from becoming loose again, the original plumber cracked the underside of the fixture. Unfortunately, the damage resulted in the faucet being broken, and I was therefore unable to return it. Given the cost of the original installation, the problems that developed immediately afterward, the additional charge requested to correct the issue, and the damage to the fixture, I am very dissatisfied with the quality of the workmanship and the handling of the situation. I expected a significantly higher standard of service and workmanship for the amount I paid.