Having used this shop for years, I've finally decided to cut ties over the following incident:
In January of 2017, I purchased a 2009 Nissan Altima from the owner of Jake's Auto Body. It had approximately 153,000 miles, but the owner told me that he had replaced the brakes and any number of other parts, and that the Altima had been his wife's car until she had recently purchased a newer model. He had been honest with me many times in the past (presumably), so I took him at his word.
Fast forward to the present. After the car had broken down I combed through the owner's manual and found that the car had been registered to a couple living in Laconia, NH as recently as November 2016. Strike One: Jake's Auto Body lied about the car's previous owner.
Strike Two came today. Wary of dealing with Jake's Auto Body again, I took the Altima to another shop for its state inspection. I have just been informed by this shop that the front and rear brake pads, brakes, and one caliper will need to be replaced, to the tune of approximately $1,200. It's supremely unlikely that all of these supposedly newly-installed parts failed in the past five months, so the only logical explanation is that the owner of Jake's Auto Body lied to me (again.)
At this point, I'm not sure whether or not to pursue legal action. But I do know that rather than give them the benefit of a third strike, I've decided to give up on Jake's. You'd be wise to give it a pass as well. read more