Great people and great service!! Have been coming here for over 25 years! Love them!read more

Everything was exceptional as expected...great loaner car!! Prepaid discounted oil changes make it…read morea predictable experience...

This is the 2nd time the dealership did repairs on my car. Each time the communication was great…read moreand I was able to get my car fixed in an extremely efficient manne. Great customer service from James in the service department. Highly recommended the shop in Solon if you need repairs done.

land Rover Solon, DAG, provides professional and classy service. An amazing team all together.read more

My service experience with BMW Cleveland was wonderful. My one- touch moonroof was not working with…read more"one-touch"! However, l did not say anything about it. Service check up found the problem and fixed it. My 30,000 mile service invoice was ZERO cost! That was a great feeling! Thank you BMW Cleveland and I love my 5-series.

This is the 3rd time I've had my 5-series in for service and they've still not fixed the check…read moreengine light. I get the car back and the light is off, and within 50 miles it's right back on. Does anybody have any ideas on what I should try next?

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

I am a 18 year old woman (key to story) I bought a car here back around april I believe. AWD Mazda…read more80,000 miles. I should have known better. Before buying I asked the tires to be replaced, two tires were replaced 2 were not, this is a AWD vehicle you cannot do that. Noticed a shaking and let them know the mechanic said he didn't notice anything and it was just from sitting for so long, had it written into the loan because I knew it was shaking and wasn't backing down. Noticed the rotors and breaks were completely rusted and asked if they could fix them (i offered to pay to try and be nice even though this should have been done). They proceeded to "change the breaks and rotors", when I checked the outsides of the rotors were still rusted warranting that the rotors were simply cleaned up and put back on but they insisted they would never do that... Couple weeks go by and a squeaking on the driver side rotor starts driving me nuts. I go to check and there's a groove in my rotor, deep from the scratching noise (something stuck in between brake pad and rotor). I also noticed moisture in the headlight which I didn't think much of. Now my brights won't work and I have to fully replace both headlights, 4 new tires and breaks n rotors as a now 19 year old girl. Not to mention they tried to be nice and buy me a middle counsel because I was stuck deciding between two dealerships (the mazda doesn't have a middle counsel) so they said they'd order it. I picked a cheap one out they didn't order that and instead ordered whatever they wanted and I ended up waiting a month after getting the vehicle to get my "free" middle counsel. Yay a middle counsel and about $1000 later and i'll keep paying my loan but i'll never go back for anything else. My break dust shield also randomly rusted completed off the other day . I may just have bad luck with cars. But I also just don't want confrontation, from reading the reviews, there's no reason to have been treated this way other than I simply didn't bring a man with me and didn't scream at anyone.

Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

Called to get information about buying a car, Woman asked for my name and telephone number. I was…read morereluctant providing personal information. The individual became hostile, rude and threatening, then hung up. I tried to call back several times and she kept hanging up! Really??? Horrible way to treat a potential customer! I will say she is fortunate I did not arrive in person! This would have been bad for her! Horrible experience! Obviously she does not realize how social media can damage a business! Now I will show them!!!

Alan made buying a car really easy. I didn't have to go to 5 different dealers to try out 5…read moredifferent cars. He had them there. Love the car I got...the amazing customer service and value. Would definitely use Diamond Auto Leasing again. Oh and they made the experience super safe during this Pandemic!!!!

Diamond Auto Lease made buying a car really easy. Instead of going to a car dealer, they search for…read morethe type of car you are looking for and let you know when they have something new in. There is no obligation if they do find what you're looking for and you don't like it. I test drove cars and went to dealerships in addition to working with Diamond Auto Lease, but I liked the service they provided and the cars they had best. Even if Diamond doesn't find what you are looking for right away, they check in each week with updates. Once I purchased my car, they handled everything - set up my new registration, notified my insurance company, offered to handle the bank loan (and got me the best rate, too). The last time I bought a car, the process was extremely stressful, but this time, it was incredibly easy.

My rear tire kept having low pressure issues. Midas technician found a nail patched up the tire…read moreand didn't charge me for it!!! What a great business! I will make sure to bring my car again for other services!!!

over the past year, Midas has attempted to fix my heating and cooling in my car and every other…read moremonth I had to take my car back for the same issue spending over $4000 for heating and cooling issues.I gave them 970 and then one week later my car broke down again with the same heating and cooling issues and they wanted to charge me another $900 insane I feel like they make other issues so you gotta comeback

This price is legit. The staff is knowledgeable, friendly and more than happy to help and not take…read moreyour money just because they can. Their work is reliable, they are transparent and keeps you informed every step of the way. Tom is amazing.

This place is a gift. They are incredibly professional and really know their stuff. My mother hit…read moreher mirror on the garage and it was dangling, she took it in and they popped it back in place and fixed a small scratch and just took care of her, free of charge. They have also fixed issues in the past for my parents at a very reasonable price compared to what was quoted by the dealership. My parents have sent their friends here and everyone is always happy with their work. I really cannot recommend them enough.

Manager is great! Very well run store. They provided me with the parts I needed, and they…read moreappreciate your business

Justin was super-helpful and knowledgeable...great interaction and got just what I needed!read more