My husband and I were visiting family from out of town and had the most amazing experience here at…read moreEmbassy suites. We came down from our room to have happy hour and the bar downstairs and had the most amazing experience with a bartender, his name was David. He knows how to make a killer martini and was extremely attentive and very entertaining. We would come back here based upon our experience with this gentleman in particular can't wait to come back to Loveland, Colorado..

This was the third Hilton I stayed at during a recent Denver business trip, and two of the three…read moreused a QR code parking system from Parking Management Company (PMC) in Nashville. Embassy Suites charges $15 per day for parking. Why this cannot simply be added to the hotel bill is beyond me. After a long day of driving, I could not get the QR code to work at check-in. A staff member suggested the hotel's concrete structure was the cause. Repeated attempts to access the system were frustrating, and the employee admitted they receive frequent complaints about it. I called the number listed under the QR code and got no answer. Frustrated, I even asked to cancel my reservation. A manager eventually stepped in and manually entered my information on a hotel computer. I also dislike having to provide personal information to a third party just to park at a hotel where I am already a paying guest. Reviewing PMC's privacy policy only increased my concerns. If Hilton continues expanding these systems, it will influence where I choose to stay in the future. Aside from the parking issue, the hotel was fine. The rooms were clean and spacious with a 1990s vibe, and the property has a bar, a small gym, and cooked food on-site.

I lived at Sunrise Ranch for 5 years and took part in many in-house programs and dozens of mixed…read moreevents while I lived there. The Ranch is a very special place with many wonderful people. The food is amazing. The valley is beautiful and has a lovely "presence." I highly recommend Sunrise to anyone for events, for growth-focused programs, and peace and relaxation, and hard work (especially if you live there, lol).

Food was really good. Everything was as fresh and well prepared. Rooms are dated but clean.read more

The main reason for picking this hotel was its proximity to a main highway along with, a shopping…read morecenter within walking distance. Also nearby is Loveland's Visitor center. This hotel is an older hotel that looks to be remodeled. We stayed in a room with two queens. Not the two fulls that most hotels are pushing now. There was a microwave with a good size mini fridge. A television that had the basics along with Netflix. The breakfast each time we have went had a variety that was constant restocked and clean. The pool is indoors and heated. There is also whirlpool spa. The area for both was well kept and with plenty of towels. Along side the pool there were plenty of seats and small tables. All the receptionists we encountered were a delight from Amy in the graveyard to Cindy in the morning. The General Manager Kevin has great hospitality and has been easy to contact with concerns that we had.

This place is a mess. No one was there at check-in, I had to wait for them helping a customer with…read morea toilet issue. Then no one helped me with my bags. Room was disgustingly dirty. I had to get a replacement comforter bc mine had an actual blood stain on it . EVERYTHING in the room is covered in dirt. I had to go through and wipe everything down myself. There is urine on the wall by the toilet. Entirely disgusting and stressful to even be in here. To top it all off, there were people in the parking lot sleeping in their cars.

A very nice hotel. The rooms were very good, comfortable bed, clean, and a nice handicapped roll in…read moreshower. The staff were friendly, and in a good location for stores. They offered a hot complimentary breakfast every morning. Would definitely stay there again.

We stayed here for a local tournament with our entire team. Upon check-in, we arrived very late and…read morediscovered that our room reeked of urine. There was no one to help us aside from front desk who helped us spray the room and remove the couch cushions. It took them two days to get us a new room. The couch in our room filled the room with the odor of urine and our room was filthy from top to bottom. No discount, nothing offered. There is no way housekeeping cleaned the room and did not notice the overwhelming odor. Then upon checkout, we were at airport and I realized I left my expensive headphones in room. They said they had them but would call me back once they had them in hand. No call back, I called three times after to get them mailed to me, and then they "didn't have them". Disgusting rooms, items stolen, it was overall one of the worst stays we have had. I'd give it zero stars if I could.

I stayed in the Kennedy Suite, the one with the steam shower, on 11/14/2025. The steam shower was…read morenot operational. It had recently been replaced, but the replacement was not completed. The maintenance technician, who was in my suite ALL DAY Saturday 11/15, told me that the water in and water out hoses were installed backward. I noticed while he was there that the circuit breaker for the steam shower was turned off meaning that it was deliberately left disabled. The hotel staff therefore knew that the steam shower did not work, including when I checked in and told them that I have stayed there repeatedly because it's the closest hotel I've found with a steam shower (still two hours from home) and that I intended to spend much of the weekend in the steam shower. I have attempted to contact management (Nikhil and Angie) and they do not return my voicemails or my emails, and they have instructed the front desk to send me to voicemail instead of letting me speak to them. The steam shower is the only reason I have repeatedly stayed at this hotel (a total of nine nights) and it's the only reason I consider it to be worth the price. Management willingly allowed me to purchase something they knew they had no intention of delivering. This behavior borders on fraud. I seldom post reviews, and I almost never post negative reviews, but because of the way my bad experience has been ignored and dismissed, and because I've made significant good-faith effort to give hotel management an opportunity to make things right, I've decided to post a review in this case. UPDATE: Nikhil posted a reply on Google and TripAdvisor; I edited my review on Google but couldn't find a way to do so on TripAdvisor. He claimed to have informed me of the steam shower problem, and he also claimed to have offered me a partial discount for my trouble. Here is my update I posted on Google: UPDATE after hotel's response: Lies. Bald-faced lies. I was NOT informed of the issue with the steam shower; I called the front desk when I first tried to use the steam shower on the first night and they had no idea of an existing problem. Nikhil responded to my email on the second day, halfway through the time the maintenance tech was in my room (which went from 9 or 10 in the morning until at least 3 pm, and I wasn't told he wasn't returning until I called after 6 pm to ask, meaning my romantic getaway was on hold ALL DAY SATURDAY) and at that time Nikhil told me there was an issue, but that was not helpful because I had ALREADY told HIM that there was an issue. He pretended that he was informing me of the issue, when he only did that after I had informed HIM of the issue. NO REFUND OR DISCOUNT, PARTIAL OR OTHERWISE, WAS OFFERED OR DELIVERED. I strongly advise travelers to avoid this hotel, because they can not be trusted to deliver what is promised (the steam shower is an amenity listed in the description, a very specific selling point justifying the cost of the room, and thus is not an "additional feature" which they can optionally choose not to provide). Not only that; when they do not provide what is promised, they are willing to flat out lie in a public post as evidenced in their response. Shame on you, Nikhil.

Shame on Best Western for scamming guests who request refundable reservations. Scam them by using a…read morepirate insurance for refund requests. Requiring your guests to provide documented proof from doctor if cancelling a reservation well in advance. Requiring doctor to fill out a form stating that they guest cannot travel to their hotel due to illness. I paid extra for refundable reservations, and knew that only a portion of that prepaid rate would reimbursed if I needed to cancel . That should be enough of a penalty. Not the humiliation of having to reach out to your busy doctor for a "teachers excuse". We should be told that when paying extra, not just an embedded notification in the reservation details AFTER prepaying. Ridiculous. And shame on you for this misleading practice.

Tabby was so accommodating and kind. We had some requests and she's making sure it happens…read morecomforting to be away from home and have such good care.

I liked the large space of suites. It was like a one-bedroom apartment with a living room,…read morekitchen, workspace, bedroom, and bathroom. The room was clean. One major thing to know is that all the curtains were too short. The curtains over the bed frame were short enough that light constantly seeped through, right over the headboard, so don't expect to sleep in...unless there is an eclipse. The hot water took awhile to heat up each day. The walls and windows were quite thin; I could hear a neighboring guest cough and vomit, and I could hear the cars and trucks that drive by the hotel. Breakfast was included, but it's basic scrambled eggs, sausage, and bagels -- nothing fancy. Location was great for the area, as it was in downtown Loveland. Skip the hotel breakfast and get breakfast around the corner instead. They charged $5 per day to park in the garage across the street. I just parked on the street. There was plenty of free street parking.

My family of three and I stayed there for a mini staycation earlier this year in April. We booked a…read more1 king + sofa bed guest room. It was perfect for the three of us. Both the bed and the sofa bed were comfortable. The room is not fancy, just simple and modern, has all necessities. Jodie from the restaurant was amazing, friendly and provided great service. The food options at the restaurant were very limited, but were of good quality and taste (had breakfast and dinner there once). The alcholic beverages were pretty good (we had cocktails and wine). The coffee/lattes were great! They only have one vegan option, which prevented me from dinning there more as I didn't want the same dinner more than once in a row - at least two options would be nice! The hotel is very clean and has a great layout, furniture and decor. The front desk staff were pretty quiet with guests, not necessarily friendly, but not rude. The outdoor space was nice, they have cornhole and a fire pit table. Our room was nice, modern and a good size. We had a room that faced the mountains/ Centerra area. Downsides: no room service, no menus were available for guests (had to take a pic with my phone, so be sure to do that if you want to look over the menu in your room), the pool is not kid-friendly (for young children/ toddlers). When we visited the pool, it was packed with young teens, which was very annoying as they took over most of pool and were very loud; hence, not a relaxing experience. It'd be nice for a hotel staff member to monitor the pool to ensure all guests can enjoy it. The daily parking fee! It's about $13 or so per day, but I've never stayed at a hotel that charged for parking, not one like this one. It is normal at boutique hotels and resorts, but not a hotel like a Marriott Courtyard.

I want to thank Mandy R. and the team at this location. What a beautiful employee who really made…read moreour stay phenomenal. Great beds and linens and very clean. As a business owner myself Mandy needs a promotion in my opinion if that is an option and I would hire her on the spot based on my interaction with her if I had a position with my company. Anyhow great weekend thank you!!!

Our experience went sour . We stayed here for some time while we purchased our home . One of the…read morefront desk gals was so mean and even felt like she was racist .

Nothing in the cabinets. No silverware/plasticware. No cups, dishes or bowls. An oven top but NO…read moreskillet or anything to cook with. What a freaking joke this place is. Waste of almost $1,800 - DON'T stay here!!!

Room was comfortable and relatively clean. Will stay again next time we travel to Loveland.read more

Gross!! Uncomfortable bed. The shower was over flooded. I stayed in 4 La Quinta in other states and…read moreI loved it but in Colorado they won't give my deposit back and I don't know why. They won't explain why! I will never stay in La Quinta ever again. What a shame!!

A pleasant experience after traveling across the country! We were greeted by Marcus during…read morebreakfast, informed us of all the breakfast options and was incredibly attentive and helpful! Also, the maple sausages were good!

There were NO CURTAINS in our east facing room. At 6:00 am we were awakened by the blasting sun…read more Yawn