4 years of multiple pickups and drop-offs for airport service for my son in college with great…read moreservice. Every time they were communicative, on time and friendly with comfortable transportation. Any business can provide good service once - but repeatability marks a great business. I never worried about my son not getting to the airport on time. Thank you for making my life less stressful James Limosine!

Fantastic car service! Pleasant driver and relaxing trip to dinner. On time and white glove.read more

we had such a great time w/ Cara. What a wonderful driver, guide & person. She is truly an asset…read moreto your company- thanks for sharing her w/ us!

My wife and I used Norm's Transportation for an airport pickup and wine excursion for our…read moreanniversary. Heather was our driver and was absolutely a pleasure to interact with! Her professionalism and knowledge of the surrounding areas was refreshing. Great driver and an amazing conversationalist and would recommend hands down for all of your transportation needs!

My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

Not my time hiring a car/limo, but first time using this company…read more The vehicle was not clean. Floors were not clean, cup holders not clean. I had requested, both verbally and in writing, that the vehicle have 4 champagne glasses and water (to be fair, I've never had to request water in a car for hire, water has always been provided). Neither were present upon pick up. (Our driver did obtain water while we were at our first drop off, which was appreciated.) Driver seemed unprepared and unsure of herself. Did not use GPS through the vehicle. Instead, used it on her phone - had verbal directions turned on which was incredibly disruptive and ruined the ambience in the vehicle. Her phone was not mounted properly so on at least two occasions, she missed turns. At our last drop off, she overshot the drop off so we walked up the block. Not a huge deal, but again, I hired a car for a reason, and the whole night missed the mark. Overall, our driver, while very nice, lacked the professionalism I am accustomed to when hiring a vehicle/limo. Honestly, I felt like I was in a mediocre Uber but paid a hired car price, which was extremely disappointing. Upon sharing my feedback with the company, an apology was offered. But I would have expected a partial refund of some sort as a reflection of the lack of service and professionalism.

Quick efficient and clean. Loved the ease and simplicity of getting in the car and go,read more

I highly recommend this company! Our driver Dennis was very patient, professional, courteous,…read moreknowledgeable and a great driver! We will definitely hire him again for future events! We hired Dennis on 4/25/15 for a Charlottesville wine tour. We started our tour at 12 noon and finished up around 5-5:30pm. We visited four wineries; Pippin Hill, Pollack, Veritas and King Family. There were three women total. We fit comfortably in his town car. The seats were very comfortable and the ride was smooth. The car was extremely clean and smelt very fresh. He provided us with complimentary bottled waters during the tour and was always prompt. Everytime I called he answered all my questions and concerns. He also returned my calls and replied to my voice message in a very timely matter. He was very flexible and allowed us to choose the wineries we wanted to visit. We had a change in plans and had to change our route around and he had no objections. This company is very reasonably price and most of the other drivers in Charlottesville don't reply back very quickly and are hard to get in touch with. I also highly recommend staying at the Hyatt Place (2100 Bond Street) hotel near The Stonefield shopping center. It's one of the newest, cleanest, and modern hotels in Charlottesville as of today. They book fast so don't wait! This hotel is also located right across the street from the brand new shopping center which is literally in walking distance to all the restaurants, bars, movie theater, nail salon, spa, yoga and other shops! It's perfect because you don't have to drive anywhere :)

Van smelled like a combination of mold, mildew, urine and pets. Was late on both pickups. Should…read morehave given advanced notice that driver would be unable to load luggage. Needed a bigger vehicle to accommodate passengers and their 12+ bags of luggage for a 3 hour drive. Luggage was wedged between people and bags were on laps. Notified owner of these things afterwards and got no response. I do not recommend this company.

I could not have been more impressed by the owner's professionalism and knowledge of the area. He…read morewas a great conversationalist and the 45 minute drive went quickly. He's been doing this for 25 years, and it shows. I will always do business with him when I need transportation, for work and personal rides.

We asked to reserve 2 vehicles for our son and future daughter in laws wedding. We tried for days…read moreto get our deposit to this company. Days later they told us that they had rented the car to someone else. I would not recommend doing business with this company. They will let you down and will not do what they say they are going to do.

AWFUL! They ruined the last 30 minutes of our wedding! I had to book a 3 hour minimum so I had them…read morearrive early. After us being 5 minutes late than the time we were supposed to leave, the driver started throwing a temper tantrum. Mind you, I had a broken ankle at my wedding so moving fast wasnt something I could do. They charged us $120 for leaving 15 minutes late! So my 20 minute drive home from our venue cost over $500!!!!!! I would not recommend them to my worst enemy. The car also smelled like smoke. DO NOT use their services.

A great station that offers all the bells and whistles needed for your Amtrak travel needs…read more Generally there are attendants and crew available to help. There is a snack bar inside. But, if you plan ahead you can totally pick up some food. They recently went through an update maybe 1-2 years ago. But, my brain calendar could totally be off. I don't know what I did yesterday. Joking. But, the updates are great. Clean and crisp. There is a good amount of seating as well. This station can and will get crowded so plan accordingly.

One of my favorite things about being back home in Richmond is the ease of traveling up and down…read morethe East Coast, and the Amtrak Staples Mill station is always my go-to. It's usually clean--even if it's often crowded--and there's overnight parking available if you need it (though I typically just get dropped off). On this particular trip, my mom dropped me off about 10 minutes before departure, and it was smooth sailing from there. The trains are consistently timely, which I really appreciate when I'm doing quick trips to places like D.C. or Baltimore. The staff is always pleasant enough--clear with directions, helping folks find the right boarding areas, and making announcements that actually help you stay on track (pun intended, LOL). It's convenient. It's cost-effective. It's reliable. And honestly, that's all I need when I'm on the move. Richmond to anywhere up the coast just makes sense from Staples Mill.