Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

Fantastic car service! Pleasant driver and relaxing trip to dinner. On time and white glove.read more

4 years of multiple pickups and drop-offs for airport service for my son in college with great…read moreservice. Every time they were communicative, on time and friendly with comfortable transportation. Any business can provide good service once - but repeatability marks a great business. I never worried about my son not getting to the airport on time. Thank you for making my life less stressful James Limosine!

The best customer service... Heather and Tracy are angels. I called a few other places and they…read morewouldn't accommodate our 2 wine stops and an airport run. Norm's employees were so accommodating and if you are paying for the hours they want to do whatever they can do for you. Heather was so sweet when I was telling her half of our group was going to stay wine tasting and some of the group needed to head to airport. She assured us they would work with us (unlike the other transportation companies in the area). Tracy messaged me the day before to confirm our plans and showed up on time. She was the BEST! Very professional and friendly. She let us control the music and was flexible with our plans. Even stayed 2 hours after our original end time. One of the girls missed her flight and Tracy was so kind to go back and even went into the airport to make sure my friend was okay. I recommend this company!

we had such a great time w/ Cara. What a wonderful driver, guide & person. She is truly an asset…read moreto your company- thanks for sharing her w/ us!

My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

I'm extremely disappointed with this company. Last year we booked a limo months in advance for a…read moreQuinceañera. I went to the office, left a deposit, and gave all the details to the lady in person. On the day of the event, they showed up with a party bus instead of the limo we booked. When I called to ask what happened, the lady was very rude and claimed she never confirmed a limo and that they "don't rent limos for Quinceañeras." This made no sense because my family has used this company for years. I had a party bus for my own Quinceañera, and just three years ago they rented us a limo for my cousin's Quinceañera with no problem. Instead of fixing their mistake, they said they had nothing available, refused to take any responsibility, didn't offer a refund, and didn't even try to resolve the situation. It was unprofessional, stressful, and completely unacceptable for such an important event. I will not be using this company again and I do not recommend them.

Quick efficient and clean. Loved the ease and simplicity of getting in the car and go,read more

I highly recommend this company! Our driver Dennis was very patient, professional, courteous,…read moreknowledgeable and a great driver! We will definitely hire him again for future events! We hired Dennis on 4/25/15 for a Charlottesville wine tour. We started our tour at 12 noon and finished up around 5-5:30pm. We visited four wineries; Pippin Hill, Pollack, Veritas and King Family. There were three women total. We fit comfortably in his town car. The seats were very comfortable and the ride was smooth. The car was extremely clean and smelt very fresh. He provided us with complimentary bottled waters during the tour and was always prompt. Everytime I called he answered all my questions and concerns. He also returned my calls and replied to my voice message in a very timely matter. He was very flexible and allowed us to choose the wineries we wanted to visit. We had a change in plans and had to change our route around and he had no objections. This company is very reasonably price and most of the other drivers in Charlottesville don't reply back very quickly and are hard to get in touch with. I also highly recommend staying at the Hyatt Place (2100 Bond Street) hotel near The Stonefield shopping center. It's one of the newest, cleanest, and modern hotels in Charlottesville as of today. They book fast so don't wait! This hotel is also located right across the street from the brand new shopping center which is literally in walking distance to all the restaurants, bars, movie theater, nail salon, spa, yoga and other shops! It's perfect because you don't have to drive anywhere :)

Van smelled like a combination of mold, mildew, urine and pets. Was late on both pickups. Should…read morehave given advanced notice that driver would be unable to load luggage. Needed a bigger vehicle to accommodate passengers and their 12+ bags of luggage for a 3 hour drive. Luggage was wedged between people and bags were on laps. Notified owner of these things afterwards and got no response. I do not recommend this company.

I could not have been more impressed by the owner's professionalism and knowledge of the area. He…read morewas a great conversationalist and the 45 minute drive went quickly. He's been doing this for 25 years, and it shows. I will always do business with him when I need transportation, for work and personal rides.

We asked to reserve 2 vehicles for our son and future daughter in laws wedding. We tried for days…read moreto get our deposit to this company. Days later they told us that they had rented the car to someone else. I would not recommend doing business with this company. They will let you down and will not do what they say they are going to do.

AWFUL! They ruined the last 30 minutes of our wedding! I had to book a 3 hour minimum so I had them…read morearrive early. After us being 5 minutes late than the time we were supposed to leave, the driver started throwing a temper tantrum. Mind you, I had a broken ankle at my wedding so moving fast wasnt something I could do. They charged us $120 for leaving 15 minutes late! So my 20 minute drive home from our venue cost over $500!!!!!! I would not recommend them to my worst enemy. The car also smelled like smoke. DO NOT use their services.

New parking lot , more options for parking , bright lights, easy to get into but a little tough to…read moreget out when train arrives due to traffic and multiple cars trying to get out same way etc .

A great station that offers all the bells and whistles needed for your Amtrak travel needs…read more Generally there are attendants and crew available to help. There is a snack bar inside. But, if you plan ahead you can totally pick up some food. They recently went through an update maybe 1-2 years ago. But, my brain calendar could totally be off. I don't know what I did yesterday. Joking. But, the updates are great. Clean and crisp. There is a good amount of seating as well. This station can and will get crowded so plan accordingly.

I don't know what the relationship is between knobe and Terry's lawn equipment. I used k one on…read moreMidlothian for years and they were always helpful and polite. when they closed they referred me to terry's. I have had terrible customer service at this place. especially that guy with the white goatee. Rude does not express the rotten attitude.

Took them almost 10 weeks and 2 try's, to fix a backpack blower,- a brand they sell! Employees who…read moreact like they don't want to help you.