I have had excellent experience with every Covington agent that I dealt with. Never had a problem…read moreon a trip that they ticketed. Highly recommended.

Quick response!! Contacted me immediately after on line request sent! Asked very good questions…read moreregarding our preferences!

Our family trip to Disney World was AMAZING all thanks to Dana! She was with us every single step…read moreof the way and whenever any hiccups happened, she was there to fix every single one. Smoothest trip we've ever taken and we had relatives flying in from all across the country! I have already lined up another vacation with her for my honeymoon and am super excited to plan future trips with her as well. Best travel agent hands down!

Many people believe you pay more for booking travel through an agent, when I'm reality, there may…read morebe an odd additional fee, but if you are ever stuck as I was with 3 cancelled flights and one delayed flight when trying to get to a remote island, they are worth their weight in gold, especially Theresa at Warm Water Travel. The flight cancelations required not one, but two hotel rooms and I was able to contact Theresa who was able to find last minute accommodations at a reasonable price. This is not the first time she has helped, I was on my way to Palau and got stuck in Houston. Another long story for another time!

They planned a group dive trip to French Polynesia for a local dive shop that I participated in as…read morea guest. They handled every tiny detail from special room accommodations, diving excursions, inter island flights and VIP transfers for the entire group. They were very informative and helpful with each detail. Amazing trip and amazing service!

There are two kinds of travelers. Those who want to be taken care of and those who want to DIY and…read moretravel inexpensively. Can't have both. Travel agents have to get their commission somehow and it ain't by putting you in cheap hotels. This is a situation where I found that the service offered isn't a service I care to use BUT the service itself is really good! Debbie was a real champ (except for the one time she snapped at me when I complained that the hotels in London were expensive). She worked diligently to find us the best itinerary and nice places to stay. A personal crisis of hers took her out of the office right at the end of our planning, but she still made up a nice folio of documents and took the time to meticulously label and number everything. Someone else in the office explained all the documents to me in an easy and concise manner so that even when I was jet lagged as all get out, on the other side of the Atlantic and speaking a non-native language, I knew what I was doing. Every hotel they put us in was great. Something did go wrong with one booking and Crossroads fixed it, we didn't have to worry ourselves about it at all. Those were definitely perks! Use Crossroads Travel if: -You want to go on a trip, but aren't sure what your options are or what your plans should be. -You're uncomfortable booking a hotel in a foreign country where you don't speak the language. -You have special needs when traveling and want to make sure they'll be accommodated. -You want to make sure you have recourse if something goes wrong on your trip. -You don't have time to plan a trip and need someone else to do it for you. -You're uneasy about traveling or booking your own travel and want someone else to hold your hand a little or book it for you. The people at Crossroads were very professional and I felt they were capable. I don't think a travel agent is for me so I won't be back, but I definitely recommend them to anybody who feels a travel agent would be useful.

Called to ask about a trip I'm setting up, to look for local tours or a package deal…read more As Erin C. called it you have 2 types of travelers, 1 being they type to be taken care of, the 2nd being the DIY type. I'm the DIY type. One of the first 3 words out of the agents mouth was "commission" . Wow. You're in a sales business, a customer service industry, and I got neither of those from this person. (Mary Jo) I could have easily been swayed and put in a hotel and set up for a package deal, if I was treated right and discussed my options. I was given websites to go to, and pretty well told to "go away" by the apathetic attitude given by this person. The second star is because she was friendly. But please, stop talking about your commission ( because apparently you didn't want to make any off of me.), thats none of my concern - my trip is.

I couldn't be happier with the service we received from Fred. This was our first time using him but…read moreit will not be the last. He took care of everything and answered all of our questions incredibly fast. Everything on our trip went smoothly thanks to his work and recommendations.

Excellent worry free booking with Fred! This was the first time we've used him and will definitely…read moreuse him again. I've already recommended him to family and friends. He took care of reservations, any questions or changes we had. Kept in contact from the initial booking, and after our trip. No surprises!

If I could give this agent a rating that was minus stars, I would but since I am forced to select…read morean option, she is getting the benefit of a 1 star. We booked a trip to Italy with Suzanne Pitt, I'm pretty sure she mainly books cruises which she should honestly just stick too. $20k for a 12 day trip to Italy including hotel and tours. The first two hotel rooms she booked were basically hostels and the first one was in such an unsafe area with a collapsable shower, that we ended up paying for another room at a different establishment that was in the desired location we specified. We requested 4-5 star accommodations and as much as we paid we certainly did not receive that level. Two of the tours she booked for us cancelled and when her company provided the receipt for refund, it was $1100 less than what i found the tour cost when I googled. I asked for an itemized receipt so i could see what each juncture of the trip cost, and she refused to supply it. 0 transparency and less than 0 customer service. When we emailed her with pictures of the first hotel and "Tuscan Thermal Spa Experience", which was in an old, dilapidated part of downtown (basically a glorified YMCA with curtains for doors in the locker room, she actually responded "well, if you think you are not going to have a good time, then you won't. Its mind over matter". Not only is she a terrible agent, she has absolutely no empathy. And this was a trip to celebrate our 20th wedding anniversary. She also refused to supply the company name that she works for; it's all very shrouded in secrecy and shady. I did some digging and finally found it so I did file a report with BBB, but under no circumstances should you book with this person. She talks a very good game and really came off as very knowledgeable during our consult call, but I have a feeling she did very little research and just basically booked hotels and tour companies that were listed on her companys preferred vendor list, and those that paid the most commission. Totally in it for money and points and could care less about the clients needs.

I have used Fellowship Travel for several overseas flights over several years and always enjoy…read morewonderful service and no glitches, plus low costs. I highly recommend them for quick and easy service. Leanne has helped us several times and is always prompt and knowledgeable. We'll go back to them again.

From the owner: * Group & individual travel * Discounted flights for…read morehumanitarian, missions, educational and tour travelers. * Custom tour packages * Volunteer & service-learning projects * Vacation with Heart products * Accommodations & ground transportation * Free online group management tools * Comprehensive & medical travel insurance * Free after-hours helpline for emergencies

Gretchen put together a marvelous customized trip for me to Australia last year. Since I'd never…read morebeen, I thought it was wise to engage professional assistance with the planning air & ground travel, lodging, & activities, as well as selecting appropriate insurances. She worked closely with me to find activities that were both interesting & fun, while staying within my budget. I think most agents would have encouraged me to take a cruise but I much prefer to spend my time experiencing the culture & the people, doing walking tours, kayaking, & spending time exploring. Gretchen really listened & built an amazing trip!! Although it's taken me quite a while to write this review, I think she deserves the highest recommendation for her tireless efforts to provide a smooth travel experience. She was happy to answer any questions & even provided me a detailed printed & electronic itinerary. Since I was traveling alone, I relied completely upon her expertise. I highly recommend her services!!

If I could give Gretchan Winterstein from Recharge travel a ten-star review, I would. I found her…read moreby googling. Her website is very professional. Gretchan worked with us for months planning flights, seats, hotels, location, tours, eurostar train tickets. Our trip was US to Germany to London and home. Gretchen made us an itinerary printed everything had it all in order with the exact airline seats, class of tickets/seats and followed any airline changes. She collected all the tickets for tours and any tickets we needed printed them and mailed them in a packet to us. She followed our trip via email to make sure we had everything, and things were going as planned. She made sure we had travel insurance and a checklist of everything we needed to take care of for international travel. She is very well educated and prepared. She truly cared that our trip was exactly as we imagined and dreamed of. I would recommend her to, not just anyone, but everyone! I am not a friend or family member. This review is from a real customer. I have already begun to plan a cruise for next year with her.

Gellately Travel is the best in selection and detail! We have used her for England, Scotland with…read moremultiple events of coordination, perfect timing, and detail. She saved me on our current trip to CA and AZ

I used this outfit on a recommendation from a friend. It will be the last time. Karen Gellatly…read moreseems either terribly inexperienced or simply in the wrong line of work. She is rude, impatient with customers, unable or unwilling to answer questions, and unable to deal with customers in a professional manner. Deal with this woman at your own risk