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First Class Limo

3.4 (5 reviews)
Open • Open 24 hours

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Richmond Limousine

Richmond Limousine

(61 reviews)

My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

Not my time hiring a car/limo, but first time using this company…read more The vehicle was not clean. Floors were not clean, cup holders not clean. I had requested, both verbally and in writing, that the vehicle have 4 champagne glasses and water (to be fair, I've never had to request water in a car for hire, water has always been provided). Neither were present upon pick up. (Our driver did obtain water while we were at our first drop off, which was appreciated.) Driver seemed unprepared and unsure of herself. Did not use GPS through the vehicle. Instead, used it on her phone - had verbal directions turned on which was incredibly disruptive and ruined the ambience in the vehicle. Her phone was not mounted properly so on at least two occasions, she missed turns. At our last drop off, she overshot the drop off so we walked up the block. Not a huge deal, but again, I hired a car for a reason, and the whole night missed the mark. Overall, our driver, while very nice, lacked the professionalism I am accustomed to when hiring a vehicle/limo. Honestly, I felt like I was in a mediocre Uber but paid a hired car price, which was extremely disappointing. Upon sharing my feedback with the company, an apology was offered. But I would have expected a partial refund of some sort as a reflection of the lack of service and professionalism.

Winn Transportation - Here you can see the black paint from the buses black front bumper.

Winn Transportation

(15 reviews)

The Diamond

Since Winn Transportation is representing a bus crash involving children as just a "bus stuck in…read morethe mud," I must share proof. The crash report was filed by state police with local case number DIV125041479 and lists driver's loss of control of the bus as the cause. My 12yo son was on a Winn Transportation bus for a school field trip when it crashed on April 23, 2025. The driver passed the exit ramp for 150 southbound onto Hull street. The bus hit the Exit sign on the other side of the ramp, rode along the guardrail on the wrong (grass) side, drove over an embankment, and bottomed out on mud and rocks at the bottom, which stopped the bus. Children sustained concussions, injured leg. A chaperoning teacher was at the front of the bus and was covered in glass when the sign bounced up and broke the windshield. Injuries are confirmed in the crash report. I spoke with Mark Winters of Winn Transportation on May 1st to learn what actions they were taking to prevent this from happening again. I'm concerned because they're an approved contractor for future school field trips and I now have concerns about the safety of their services. He was very unwilling to consider any fault of the driver or the bus and was rude and combative that I would even imply that there was any fault on their end. He said that if I was "so worried about it, I can just drive my kid myself instead of letting them ride the bus next time." When I asked why the driver told parent chaperones and police (confirmed in police report) that the "bus lost power" and that was what caused the accident, he became very angry and said that was a lie and that the driver never said that. He also confirmed that the same bus had been used in another trip only a few days after the accident. I found this concerning because the bus had definitely been damaged in the accident, including underneath when it was stopped on the rocks. A significant amount of oil was left behind after a tow truck was used to pull the bus out. I caution you against using Winn Transportation. They displayed their disregard for the safety of a bus full of children and did not demonstrate an interest in addressing the issue in a way that would keep future trips safe. UPDATE to reply to Mark's response. I'll add as a picture, in case he edits it later. - Either Winn Transportation is not aware of the official report being a crash report with injuries and cause listed that was filed at the end of May, or he's lying. - I spoke with Mark on May 1st for more than 2 hours on the phone when I called him to ask about the crash. I am not anonymous to him. - Injuries are noted in the crash report - The damage to the bus, sign, etc., are noted in the crash report. - The other parts of his story, including the portrayal of the driver as a hero and the wet conditions of the road, can all be confirmed in the crash report as false. - In addition to "washing the mud off of the tires" I hope they also replaced the windshield and repaired whatever caused that oil spillage (see pictures). This is information he can look up and confirm. He and I agree on one thing. I also hope my children never have to ride on one of their buses again.

We chartered a 55-passenger bus to take our company on a day trip to Wintergreen, and we had a…read morefantastic experience. Our driver's name was "Driven" Ivan Harris, and he was a pleasure. Not only was he fun and energetic, but he drove and maneuvered that giant bus like a pro! If it wasn't for his skills, we'd still be stuck at Wintergreen! Great experience for our corporate trip - will definelty be booking and requesting Ivan for the future. Thanks Winn team!

First Class Limo - limos - Updated May 2026

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