I have had excellent experience with every Covington agent that I dealt with. Never had a problem…read moreon a trip that they ticketed. Highly recommended.

Quick response!! Contacted me immediately after on line request sent! Asked very good questions…read moreregarding our preferences!

There are two kinds of travelers. Those who want to be taken care of and those who want to DIY and…read moretravel inexpensively. Can't have both. Travel agents have to get their commission somehow and it ain't by putting you in cheap hotels. This is a situation where I found that the service offered isn't a service I care to use BUT the service itself is really good! Debbie was a real champ (except for the one time she snapped at me when I complained that the hotels in London were expensive). She worked diligently to find us the best itinerary and nice places to stay. A personal crisis of hers took her out of the office right at the end of our planning, but she still made up a nice folio of documents and took the time to meticulously label and number everything. Someone else in the office explained all the documents to me in an easy and concise manner so that even when I was jet lagged as all get out, on the other side of the Atlantic and speaking a non-native language, I knew what I was doing. Every hotel they put us in was great. Something did go wrong with one booking and Crossroads fixed it, we didn't have to worry ourselves about it at all. Those were definitely perks! Use Crossroads Travel if: -You want to go on a trip, but aren't sure what your options are or what your plans should be. -You're uncomfortable booking a hotel in a foreign country where you don't speak the language. -You have special needs when traveling and want to make sure they'll be accommodated. -You want to make sure you have recourse if something goes wrong on your trip. -You don't have time to plan a trip and need someone else to do it for you. -You're uneasy about traveling or booking your own travel and want someone else to hold your hand a little or book it for you. The people at Crossroads were very professional and I felt they were capable. I don't think a travel agent is for me so I won't be back, but I definitely recommend them to anybody who feels a travel agent would be useful.

Called to ask about a trip I'm setting up, to look for local tours or a package deal…read more As Erin C. called it you have 2 types of travelers, 1 being they type to be taken care of, the 2nd being the DIY type. I'm the DIY type. One of the first 3 words out of the agents mouth was "commission" . Wow. You're in a sales business, a customer service industry, and I got neither of those from this person. (Mary Jo) I could have easily been swayed and put in a hotel and set up for a package deal, if I was treated right and discussed my options. I was given websites to go to, and pretty well told to "go away" by the apathetic attitude given by this person. The second star is because she was friendly. But please, stop talking about your commission ( because apparently you didn't want to make any off of me.), thats none of my concern - my trip is.

Craig Crenshaw and Journeys has been "with us" for two cruises now over the past 14 months. Their…read moreservices have been invaluable and the cruises selected (both on RCL) have been nothing short of outstanding.

Great support on travel starting with the discussions of where to book all the way through the trip…read moreitself. Resort treated us like royalty based on the relationship Kim had with the resort. This made the trip easygoing

Gellately Travel is the best in selection and detail! We have used her for England, Scotland with…read moremultiple events of coordination, perfect timing, and detail. She saved me on our current trip to CA and AZ

I used this outfit on a recommendation from a friend. It will be the last time. Karen Gellatly…read moreseems either terribly inexperienced or simply in the wrong line of work. She is rude, impatient with customers, unable or unwilling to answer questions, and unable to deal with customers in a professional manner. Deal with this woman at your own risk

Many people believe you pay more for booking travel through an agent, when I'm reality, there may…read morebe an odd additional fee, but if you are ever stuck as I was with 3 cancelled flights and one delayed flight when trying to get to a remote island, they are worth their weight in gold, especially Theresa at Warm Water Travel. The flight cancelations required not one, but two hotel rooms and I was able to contact Theresa who was able to find last minute accommodations at a reasonable price. This is not the first time she has helped, I was on my way to Palau and got stuck in Houston. Another long story for another time!

They planned a group dive trip to French Polynesia for a local dive shop that I participated in as…read morea guest. They handled every tiny detail from special room accommodations, diving excursions, inter island flights and VIP transfers for the entire group. They were very informative and helpful with each detail. Amazing trip and amazing service!

I feel much safer when fixing my car, or taking a trip. Being a member is worth it!! And most of…read moreall the tow trucks are outstanding people they wanna make sure you're safe

Do not book a trip with them. They take the amount the hotel is charging and increase the price by…read moreat least 25%. Then, when you want to cancel, they refuse and say the trip was actually booked by a wholesaler. It's a complete rip-off/con. Book your trip with a reputable on line service or through the hotel and airline separately. They are always less than the hotels' listed prices. AAA increases the hotel prices!! They also state they have a price match policy, but when asked they deny and won't price match. I'll retract my review if they make good on their stated price match policy or uphold the state law that indicates everyone has 30 days to cancel a contract. So far, they are refusing.

Natasha Ruiz is hands down the best travel agent I've ever worked with! I gave her just a little…read moreidea of what I wanted, and she turned it into a full trip that was everything I needed and more. She kept me in the loop, always made sure I had options, and handled all the little details so I didn't have to stress. What I really love is how personal she makes it. When Natasha says she got you, she really means it--she backs it up with action. You can tell she cares just as much about your trip as you do about the experience. She made everything easy, fun, and gave me so much peace of mind. If you're looking for someone who can take your travel dreams and actually make them happen stress-free, Natasha is the one. We've already been manifesting some big things for 2026, and I wouldn't trust anyone else to make it happen.

From the owner: Embark on a journey of discovery with Natashia Ruiz, your premier travel agent. From the bustling…read morestreets of New York to the sun-kissed beaches of Miami and the iconic landmarks of Los Angeles, I specialize in crafting unforgettable sightseeing tours and luxurious cruise experiences. My expertly curated tours and cruises cater to your wanderlust, ensuring a seamless adventure across the United States. Book your next voyage online with me today.

We couldn't have been happier to have Jessica help us plan our honeymoon to Cancun! She listened to…read moreour ideas and vision for our trip, sent us multiple options, and took care of every last detail for us! Jessica made our honeymoon perfect and beyond anything we could have imagined. I can't wait to work with her again and would recommend her to absolutely anyone!

From the owner: Jessica White Travel is an A to Z travel planning company that designs carefully curated and…read moreexclusive travel experiences. We offer expert advice, customized itineraries, VIP perks, and travel support while traveling. We specialize in honeymoons, cruises, and experiential travel across the globe.

We stopped in to complete our application for a international drivers license and finished with a…read moreone year membership as well as our photos for the license and for our passports which we all included free with the premium one year membership. Lynn took very good care of us professionally as well as being informative and knowledgeable which was very helpful. The services were very thorough and professional and the value of the membership covered the fees for both of our international photos and licenses as well as both of our passport photos which were also emailed to us so we could attach them to the renewal email. We would definitely recommend both Lynn and AAA on Mall Drive. The gentleman there also answered our auto service request questions and helped with explaining the cost of tires and what is included with a years warranty.

Recently my car broke down and I have AAA so got it towed there. I pretty much knew my car was shot…read morebut I went ahead and got the diagnostic done and was correct at that. The man that helped me (I wish I remembered what his name was) was very helpful! I ended up scrapping my car and he provided recommendations on where to do that at and also helped me remove the license plates!