Virginia AirLink is great!!! I recently used their services from and to Richmond International…read moreAirport. Both trips (from airport and to airport) went perfect. I booked roundtrip transportation through their website a day or two ahead of time. Their website is very easy to use (received confirmation immediately). Prior to both pick-ups I received an email in advance reminding me of time of pick-up. When the drivers were on-site they called to let me know that they were there and exactly where to find them. Both of the drivers were very professional, polite and helpful. They both arrived not only on-time, but a little earlier than the scheduled pick-up time. Virginia AirLink not only saved me money, but made my transportation needs easy, simple and enjoyable. It was one less thing to have to think about while traveling! I highly recommend the use of Virginia AirLink for your transportation needs in and around the Richmond area.!

Have not used their service, though I tried. No one in the office on weekend or after 8pm so no way…read moreto make a reservation except on website, where given fare may or may not be accurate. Don't like the fact that they can only be reached after hours by email in the event of an emergency (i.e driver doesn't show).

My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

Not my time hiring a car/limo, but first time using this company…read more The vehicle was not clean. Floors were not clean, cup holders not clean. I had requested, both verbally and in writing, that the vehicle have 4 champagne glasses and water (to be fair, I've never had to request water in a car for hire, water has always been provided). Neither were present upon pick up. (Our driver did obtain water while we were at our first drop off, which was appreciated.) Driver seemed unprepared and unsure of herself. Did not use GPS through the vehicle. Instead, used it on her phone - had verbal directions turned on which was incredibly disruptive and ruined the ambience in the vehicle. Her phone was not mounted properly so on at least two occasions, she missed turns. At our last drop off, she overshot the drop off so we walked up the block. Not a huge deal, but again, I hired a car for a reason, and the whole night missed the mark. Overall, our driver, while very nice, lacked the professionalism I am accustomed to when hiring a vehicle/limo. Honestly, I felt like I was in a mediocre Uber but paid a hired car price, which was extremely disappointing. Upon sharing my feedback with the company, an apology was offered. But I would have expected a partial refund of some sort as a reflection of the lack of service and professionalism.

I made a reservation with Henrico Express Cab beforehand as we were to arrive at RIC after 11 PM…read more I even asked for a confirmation as I made the reservation online. I was assured, via text, that a cab would be there waiting when we arrive. I texted them from JFK last night to find out where we would find them. No reply. We got outside RIC with our luggage and no cab. I called the text number that they used to confirm and the man answered "hello"...not even Henrico Express...and he knew nothing of our reservation! Thankfully, there were other cabs waiting and we took one of them home. Don't waste your time reserving with this company!

My wife and I recently used Jordan of Henrico Express Cab and was very please with the service…read more Jordan provided courteous, on-time, professional service. He called the night before to confirm our trip to the airport and he was there to greet us on our arrival back in Richmond. Toy

Fantastic car service! Pleasant driver and relaxing trip to dinner. On time and white glove.read more

They've been in business for 30 years and I highly recommend them! The cars are always clean and…read moredrivers always professional. They definitely have a high standard they perform at.

I wish I could leave more than five stars here…read more Simply put - outstanding shuttle service and phenomenal little company. Kurt and his team were incredibly friendly and professional, and the quick pickups and drop offs were some of the best I've ever seen, beating out shuttle services I've experienced at 5-star resorts across the world. Not only is the service quick, the drivers are just solid, friendly people. It's amazing what a difference a personable driver makes in an otherwise routine experience. A truly great business!

BEST transportation service in the city!!! My family and I were staying at Kings Mill Resort and…read moregoing to Colonial Williamsburg and Busch Gardens. We had both Grandmothers, in scooters, and three children with us. Our driver, Kurt, made us feel so welcomed, and was so patient with us as we were getting on and off the bus. He made sure to drive us to all our locations, and gave us a guided tour along the way! Kurt also told us the local dining spots to eat at, and not one disappointed!!! When we had a bad time at Busch Gardens, Kurt told us to go to Jamestown, and we had the best time there! Meeting Kurt was the best thing to happen to my family on our vacation! It was because of him we really got to experience all Colonial Williamsburg had to offer!

Refused to come pick me up at the Walmart in Chester and take me to Chesterfield Highlands. Claimed…read morethey are too far away in Richmond. Why do they have a website saying local taxi service for Chester and Chesterfield if they only serve Richmond or require long trips? He said they would do it if it was a farther trip so that they could make a profit from it. I explained that I dropped my car off for repair and am just waiting here. I guess I'll just have to wait.

From the owner: Our drivers are out and about waiting for your call and sitting at strategic points locally to get…read moreto you quickly. We have upgraded to newer Ford Crown Victorias and have new drivers. We have expanded our service area and can take you to the airport, train or anywhere you need to go. We provide courier services in addition to taxi service and our goal is to to be at your pick up destination in 15 minutes or less from the time you call. We are a proud member of the Better Business Bureau with an "A+" rating. We accept all major credit cards with a $15 minimum and most reservations. Give us a call and please put our number in your cell.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

Booked ride online. Had a little delay on confirming ride. When I called to confirm they already…read moreknew about my request but was working with another customer. Henrico verbally confirmed request and pick up location. Our scheduled pick up was at 5am. Henrico called near pick up time to inform that he would be there at 5am. He showed up promptly at 5! Taxi didn't identify as Henrico, and was called another name. However he called out to us by name to confirm when he arrived. He's very hard working and courteous. Best taxi driver we had so far!

I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.