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    James River Transportation

    3.4 (15 reviews)

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    Ask the Community - James River Transportation

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    Uber

    Uber

    1.9(26 reviews)
    12.8 kmThe Diamond

    driver Lic plate UZA9469 cell 708-260-2976 Stole our laptop and is NOT answering her phone and UBER…read moreis doing NOTHING to rectify the situation or even attempt to assist in recovering our property, the only live person is to order a ride, so they will politely hang-up on you as "this number is only for rides, so sorry, I'm going to disconnect the call". Have to involve the police as UBER is completely UNREACHABLE UNLESS YOUR ARE PAYING FOR A RIDE OF WHICH THEIR DRIVER WILL STEAL YOUR PROPERTY WITH NO ACCOUNTABILITY AND NO CONSEQUENCES AND NO EMPATHY, so be mindful of their practices and thievery before their drivers sell or keep your personal items after paying a gratuity that's half of the ride price, not 10% but 50%, and UBER and rider phone # (708) 260-2976 with license plate UZA9469 STEALS YOUR BELONGINGS, INCLUDING A LAPTOP ACCIDENTALLY LEFT IN HER VEHICLE!

    Like others I would give Uber zero stars. I requested a XXL vehicle. We were a party of five with…read moreluggage and needed to get to the Richmond International Airport. I checked the Uber App. and it showed that we had a driver w/ a GMC Yukon that would have been perfect to accommodate our needs. Unfortunately, less than 30 min from getting picked up the driver and vehicle changed. Now, the driver with no fault of his own did not know that we were a party of 5 with luggage. Not only could he not fit any of our luggage but he did not have enough seats to take all of us to the airport. I was furious because I had no back up plan to get to the airport and had to ask someone else to follow the Uber to take the rest of my family with our luggage to the airport. Uber is unreliable and if the original driver cancelled, Uber should have sent two vehicles to accommondate our needs. I will never use Uber ever again. Deleted the app and good riddance to this company. I warn any one that if you use Uber it would be wise to come up with a back-up plan or you may find yourself stranded. I was lucky to find someone who was nice enough to take the rest of my family and our luggage and follow the Uber to the airport at 4 am. I did appreciate Brandon for picking up the ride. If it was not for him, we would have missed our flight. Thank you Brandon and Uber, you are a garbage company.

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    James River Transportation - airport_shuttles - Updated May 2026

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