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    United Transport

    3.3 (3 reviews)

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    Greyhound Bus Lines - Bio hazard dirty!

    Greyhound Bus Lines

    1.5(141 reviews)
    0.1 miThe Diamond

    This isn't my preferred method of transportation however it's cheap and gets me where I need to go…read more The station itself is essentially a large room with a central seating area and many side doors where people meet their busses. A ticket and information counter with a slow and long line can be found at the farthest end of the room. It's easy to navigate and see where everything is from anywhere in the facility. The waiting area has the cleanliness of a public restroom The bathrooms aren't the cleanest but they're tolerable (I don't cringe with horror when I open every stall door). They're usually on time and I haven't had any major issues with my tickets besides weather related delays. It's a pretty average greyhound station!

    I really do not understand why the drivers are so rude. Please don't ever ask a question because…read morethey will try to make you feel like the dumbest, scum of the earth for not knowing their processes, procedures, and how long the stop will take. I thought it was just the driver that was driving me to DC. Then I realized the one driving me from DC to Raleigh is just as rude. I don't understand how they can treat people with such low regards to them daily. It is very sad.

    Photos
    Greyhound Bus Lines - Imagine trying to deal with children in this environment. Germs central

    Imagine trying to deal with children in this environment. Germs central

    Greyhound Bus Lines - The floor at Richmond bus station

    The floor at Richmond bus station

    Greyhound Bus Lines - Original arrival time was 10pm Monday, now that we're half way there, (no possibility of a refund) our new arrival time is 6am Tuesday

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    Original arrival time was 10pm Monday, now that we're half way there, (no possibility of a refund) our new arrival time is 6am Tuesday

    Winn Transportation - Here you can see the black paint from the buses black front bumper.

    Winn Transportation

    2.9(15 reviews)
    0.5 miThe Diamond

    Since Winn Transportation is representing a bus crash involving children as just a "bus stuck in…read morethe mud," I must share proof. The crash report was filed by state police with local case number DIV125041479 and lists driver's loss of control of the bus as the cause. My 12yo son was on a Winn Transportation bus for a school field trip when it crashed on April 23, 2025. The driver passed the exit ramp for 150 southbound onto Hull street. The bus hit the Exit sign on the other side of the ramp, rode along the guardrail on the wrong (grass) side, drove over an embankment, and bottomed out on mud and rocks at the bottom, which stopped the bus. Children sustained concussions, injured leg. A chaperoning teacher was at the front of the bus and was covered in glass when the sign bounced up and broke the windshield. Injuries are confirmed in the crash report. I spoke with Mark Winters of Winn Transportation on May 1st to learn what actions they were taking to prevent this from happening again. I'm concerned because they're an approved contractor for future school field trips and I now have concerns about the safety of their services. He was very unwilling to consider any fault of the driver or the bus and was rude and combative that I would even imply that there was any fault on their end. He said that if I was "so worried about it, I can just drive my kid myself instead of letting them ride the bus next time." When I asked why the driver told parent chaperones and police (confirmed in police report) that the "bus lost power" and that was what caused the accident, he became very angry and said that was a lie and that the driver never said that. He also confirmed that the same bus had been used in another trip only a few days after the accident. I found this concerning because the bus had definitely been damaged in the accident, including underneath when it was stopped on the rocks. A significant amount of oil was left behind after a tow truck was used to pull the bus out. I caution you against using Winn Transportation. They displayed their disregard for the safety of a bus full of children and did not demonstrate an interest in addressing the issue in a way that would keep future trips safe. UPDATE to reply to Mark's response. I'll add as a picture, in case he edits it later. - Either Winn Transportation is not aware of the official report being a crash report with injuries and cause listed that was filed at the end of May, or he's lying. - I spoke with Mark on May 1st for more than 2 hours on the phone when I called him to ask about the crash. I am not anonymous to him. - Injuries are noted in the crash report - The damage to the bus, sign, etc., are noted in the crash report. - The other parts of his story, including the portrayal of the driver as a hero and the wet conditions of the road, can all be confirmed in the crash report as false. - In addition to "washing the mud off of the tires" I hope they also replaced the windshield and repaired whatever caused that oil spillage (see pictures). This is information he can look up and confirm. He and I agree on one thing. I also hope my children never have to ride on one of their buses again.

    We chartered a 55-passenger bus to take our company on a day trip to Wintergreen, and we had a…read morefantastic experience. Our driver's name was "Driven" Ivan Harris, and he was a pleasure. Not only was he fun and energetic, but he drove and maneuvered that giant bus like a pro! If it wasn't for his skills, we'd still be stuck at Wintergreen! Great experience for our corporate trip - will definelty be booking and requesting Ivan for the future. Thanks Winn team!

    Photos
    Winn Transportation - Here you can see the exit sign Winn's Charter bus plowed over.

    Here you can see the exit sign Winn's Charter bus plowed over.

    Winn Transportation - Shot of the bus as passengers are getting off after the crash. You can see Winn's logo and bus number.

    Shot of the bus as passengers are getting off after the crash. You can see Winn's logo and bus number.

    Winn Transportation - Where Winn's Charter bus stopped only because it bottomed out on field stones and mudd. Otherwise it would have gone into traffic on 360.

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    Where Winn's Charter bus stopped only because it bottomed out on field stones and mudd. Otherwise it would have gone into traffic on 360.

    Amtrak - Staples Mill Road

    Amtrak - Staples Mill Road

    3.0(62 reviews)
    3.6 mi

    A great station that offers all the bells and whistles needed for your Amtrak travel needs…read more Generally there are attendants and crew available to help. There is a snack bar inside. But, if you plan ahead you can totally pick up some food. They recently went through an update maybe 1-2 years ago. But, my brain calendar could totally be off. I don't know what I did yesterday. Joking. But, the updates are great. Clean and crisp. There is a good amount of seating as well. This station can and will get crowded so plan accordingly.

    One of my favorite things about being back home in Richmond is the ease of traveling up and down…read morethe East Coast, and the Amtrak Staples Mill station is always my go-to. It's usually clean--even if it's often crowded--and there's overnight parking available if you need it (though I typically just get dropped off). On this particular trip, my mom dropped me off about 10 minutes before departure, and it was smooth sailing from there. The trains are consistently timely, which I really appreciate when I'm doing quick trips to places like D.C. or Baltimore. The staff is always pleasant enough--clear with directions, helping folks find the right boarding areas, and making announcements that actually help you stay on track (pun intended, LOL). It's convenient. It's cost-effective. It's reliable. And honestly, that's all I need when I'm on the move. Richmond to anywhere up the coast just makes sense from Staples Mill.

    Photos
    Amtrak - Staples Mill Road - Current view.

    Current view.

    Amtrak - Staples Mill Road - Inside train

    Inside train

    Amtrak - Staples Mill Road

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    United Transport - buses - Updated May 2026

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