I love train travel and this station is inside a historic train station in downtown Richmond. A…read morefree bus line is literally just outside that takes you throughout the city. The space is renovated with nice lounge areas, restrooms, vending machines, and a visitors center.

Amtrak sucks and trains are never on time. Min 20-30 min delay every single day. They don't care…read moreabout customer's time. Wifi is hit or miss on the train and network is choppy. Train delays are due to stupid reasons and Amtrak cannot do anything about it. Tracks are owned by CSX and they have to follow their orders. Passengers are given lowest priority. Amtrak sucks and I would not recommend traveling by Amtrak. Use any other mode if possible.

If I could give this place a 0 stars for being so shitty I would. THIS IS THE WORST DRIVING COMPANY…read moreON THIS PLANET Thats all that needs to be said I have been helping a gentleman try to get to his location since 11am we called 8 times and had the shittiest dispatchers with the shittiest attitudes give us the fucking run around cause they dont like the fact that I had to call multiple times to have them come pick him up. I am at a place of business all I was doing was trying to help him get to his DESTINATION... i see link drive up all and down these roads and the excuse over and over again was "we will call another vehicle" and the MAM! MAM! MAM! yelling over the phone wasnt necessary BRYAN and KAREN ALL I HAVE TO SAY IS FUCK YOU SIR SIR SIR!!!!!

Good evening just a rider with an opinion. I'm from D.C and Metro (transit system) was my life and…read moreeven though they have their flaws I feel you should take a page out their book. Convenience is important along with efficiency for your company it's employee's and the people it service.((Scenario ( 2C you have one bus going from the transit station headed north then back to the transit station to head south, and vice versa for the south route.) From my many years of riding a transit system (WMATA) that moves with their city as a rider would it be easier on your drivers and more efficient for the 2c to go from the transit station in one direction either north or south and back to the transit station. And that is the route. One going north 2C BusTransit/ North to North Ave - 2C Bustransit/South Belt Blvd/Midlothian))

I keep receiving bills for tolls unpaid when I have an EZPASS and have proof that I was charged by…read moreEZPASS already. Have called repeatedly and was told they never received my dispute form in the mail. So then emailed them with proof and never heard back about a resolution. They keep sending me Bills for payment. They need to work with EZPASS directly as to any issues with Pay by Plate not communicating properly with EZPASS. This borders on harassment. I never remove my EZPASS and go through the tolls many, many times a week. This Pay by Plate system has obvious bugs and they are not helpful via phone and will not communicate back about resolving these issues. They only send bill upon bill all the while compounding late fees.

In a disgusting form! To pay the toll in full out of pocket from the public is due upon traveling…read morethe roads as required but when the public's money isn't registered with the toll it is then rejected at the bottom underneath the basket which is not property of RMA or any other toll for that matter it is money that belongs to the public and the individual who put it in the basket that it was rejected and denied for payment that is entitled back to the customer immediately to put a lock and show such disgusting greed on the rejected money slot is the biggest form of theft and why charges haven't been impressed against them I have no understanding or concept of this! Furthermore for the few remaining toll booth that do have the rejected slots not only are the employees disgustingly rude and almost argumentative in a very unprofessional abusive type manner for themselves to only reach down and grab the change that again is not belong to RMA but to the public and the individual to which the money is being returned nce the return change slot AKA rejected money and itself is explanation that money does not belong to RMA so in addit to paying the toll they're stealing the money that isn't registered towards the paymnt to satisfy the amount is 100% the customer traveling through it God forbid you had the unfortunate event of encountering the toll booth attendant t when you think the money being rejected we'll go to Great lengths to verbally attack you become almost irate with the intent to prevent you from taking what belongs to you back only today themselves reach down pick it up out of there off the floor the ground the rejected slot and put it into their pockets this is absolutely the most fun ethical staff especially the Forest Hill at night and crime with the lock preventing the public from being able to retrieve what is rightfully theirs that I've ever witnessed from a business in any way shape or form everyone should be entitled to some type of refund due to this lock on the Publix money! Shame on this company for being able to get away with this in shame on no one pursuing making this an ethical transaction that has completely become a shame of greed at its finest from every aspect of this company. This used to be an upstanding company who only higher and allow nothing less than professional and absolute ethical practices they prided themselves on their employees I don't know what's happened but there's many things that need to be absolutely addressed and one being the theft from the customers who drive through their daily!

Review outline:…read more Pretty basic lobby waiting area with one bathroom that's gender neutral. The lobby area isn't really anything to write home about but it works. Has hard plastic chairs & enough outlets to plug up any electronic device. The actual bus is also descent in terms of cleanliness. It arrived a few minutes late but nothing too serious. There wasn't much leg room & I was surprised that I was assigned a seat when I checked in. There were very few stops along my route up to NY & my stop was directly I front of another bus company store front. Don't expect any perks or thrills; just a smooth ride to your destination. Price of roundtrip was also a great deal...only $60! I'd use this company again for sure.

This isn't my preferred method of transportation however it's cheap and gets me where I need to go…read more The station itself is essentially a large room with a central seating area and many side doors where people meet their busses. A ticket and information counter with a slow and long line can be found at the farthest end of the room. It's easy to navigate and see where everything is from anywhere in the facility. The waiting area has the cleanliness of a public restroom The bathrooms aren't the cleanest but they're tolerable (I don't cringe with horror when I open every stall door). They're usually on time and I haven't had any major issues with my tickets besides weather related delays. It's a pretty average greyhound station!

This was, without a doubt, the worst travel experience I've ever had!…read more My 77 year old mother and I booked Greyhound/FlixBus, and I even paid extra to reserve seats together. Our bus never arrived, yet the app continued to show it was on time. We received no notification, and there were no employees available to help. After spending hours trying to reach customer service, we learned we'd be stranded for over 8 hours. The problems continued throughout the trip. We missed our connection because of Greyhound's delays, customer service was unhelpful, and our replacement tickets no longer allowed my elderly mother and me to sit together despite paying for reserved seating. Multiple passengers were assigned the same seat numbers, creating confusion and frustration. The Richmond station was dirty, with rats running around the waiting area. On the bus, passengers openly smoked marijuana, the electrical outlets didn't work, and baggage loading was chaotic. To make matters worse, metal hardware protruding from my seat caused me hours of back pain before I realized what was digging into me. What should have been a straightforward trip turned into an exhausting ordeal filled with delays, poor communication, unsafe conditions, and terrible customer service. I understand delays happen, but the complete lack of communication, organization, and concern for passenger especially elderly traveler is unacceptable. I will never travel with Greyhound again and cannot recommend them!!