If I could give this agent a rating that was minus stars, I would but since I am forced to select an option, she is getting the benefit of a 1 star. We booked a trip to Italy with Suzanne Pitt, I'm pretty sure she mainly books cruises which she should honestly just stick too. $20k for a 12 day trip to Italy including hotel and tours. The first two hotel rooms she booked were basically hostels and the first one was in such an unsafe area with a collapsable shower, that we ended up paying for another room at a different establishment that was in the desired location we specified. We requested 4-5 star accommodations and as much as we paid we certainly did not receive that level. Two of the tours she booked for us cancelled and when her company provided the receipt for refund, it was $1100 less than what i found the tour cost when I googled. I asked for an itemized receipt so i could see what each juncture of the trip cost, and she refused to supply it. 0 transparency and less than 0 customer service. When we emailed her with pictures of the first hotel and "Tuscan Thermal Spa Experience", which was in an old, dilapidated part of downtown (basically a glorified YMCA with curtains for doors in the locker room, she actually responded "well, if you think you are not going to have a good time, then you won't. Its mind over matter". Not only is she a terrible agent, she has absolutely no empathy. And this was a trip to celebrate our 20th wedding anniversary. She also refused to supply the company name that she works for; it's all very shrouded in secrecy and shady. I did some digging and finally found it so I did file a report with BBB, but under no circumstances should you book with this person. She talks a very good game and really came off as very knowledgeable during our consult call, but I have a feeling she did very little research and just basically booked hotels and tour companies that were listed on her companys preferred vendor list, and those that paid the most commission. Totally in it for money and points and could care less about the clients needs. read more