Extremely disappointed with our experience here. My sister, the bride, left in tears after being…read moresurprised with a $65 consultation fee -- something that was not disclosed up front. She's on a tight wedding budget and would never have booked had she known. When we brought up the issue, the staff was dismissive and unkind, offering no flexibility or understanding. Weddings are stressful enough -- this kind of treatment only made things worse. We won't be returning, and we'd caution others to ask a lot of questions before booking. Upon double checking their website claims, "At Alterations Express, pricing is never a surprise." and "Your Satisfaction is Guaranteed." Simply untrue.

This place should never do alterations! First of all, they are rude. Secondly, very inexperienced,…read moreOverpriced for the service and alterations received. Grumpy as could be and should not interface with paying clients! The hem has fallen in 4 of the 7 pairs of new pants that needed to be shortened. Also, I did not request a vent cut out at the bottom of my pants. I did NOT ask for that! I put the shoe and boot I would be wearing on for the alteration and vents were NEVER discussed! I miss my EXPERIENCED ITALIAN TRUE TAILORS who retired, moved away and/or passed away. NO COMPARISON!! Value-of no value,Quality-inferior, added on vents that were NEVER discussed!

A thoroughly disappointing tailor…read more I wanted to use a local tailor to put the needed patches, nametapes, badges etc. on a military uniform. I called them and was told they knew how to do it and regularly handled military and police uniforms. Sounds good! I show up with my uniform, the patches and badges and nametapes, and a printout of the uniform regulation. I carefully explained where everything goes, how everything needs to look, and offered a copy of the requirements. Instead of taking the copy of the regulation, they scribbled down notes on what I explained and pointed out. Okay, well, as long as it's done right. Then, some sewing that should take a couple of hours took two weeks. I had to keep calling and calling and being told it would be done soon. . .waiting weeks for work that should take hours was a bad sign. Then, when I actually get it back, it's all wrong. Completely. Rank insignia turned 90 degrees from the way they're supposed to be, things reversed. . .and I just plain rejected it and told them to re-do it. So, another week of waiting for that to be corrected. Then, I got it back and it looked more right, so I accepted it. . .only to realize once I got it home, they had things wrong in other, more subtle ways, like things that are supposed to be at specific places, as in measured with a ruler "This must be 1.5 inches below this" sort of things, that I'd explained, showed and offered to give a copy of the actual regulation, was sewn in the wrong places and distances. It was more "slap it on in about the right area" instead of carefully measuring to ensure compliance with the standards. . . .and the cost to have those things sewn on was pretty high. I'm no stranger to getting stuff sewn on uniforms, they were charging about twice what I'd have paid if I was going to some sewing place outside the gates of an active duty post (in the future, I'm just driving to Ft. Knox and going to a place there, instead of trying to find a local business, which I also did to take it to a place to have them fix all the errors on the uniform). I'll give them a second star because I think they were sincerely trying, but simply exaggerated their experience with uniforms and their focus is clearly more on altering formal wear than military uniforms, and they were nice and very apologetic about the errors when I pointed them out, but I won't be back.

I've been taking clothes here for alterations for years and never had a problem. Mostly I take…read morepants to be hemmed and the prices are reasonable. For these simpler things, I'd recommend Lynn's. There's usually a good two week turn around, but if I can remember to plan ahead, it's no big deal. And a few times when I've asked about picking up earlier, they've always accommodated. *NOTE: cash/check only, no credit cards - half deposit required at drop off

If I could give more stars I would! Everyone should be coming here for all their bridal needs…read more Attention brides: this is your place for cleaning and preserving your gowns! Heather cleans each gown meticulously. You will feel safe having your precious gown in her hands. She works 1 on 1 with the bride to inspect the gown and go over options and the plan as they take brides very serious. You will be treated like the bride you are and not just another customer! Not only this - they go above and beyond. If you are eloping they have personal recommendations nationwide. So your gown will be cared for by the best wherever your destination is. Honest, reliable and personable. They'll look out for you and know what they're doing!

They did a great job on my suit and delicate sweater. It was ready before promised. Everyone I…read moreinteracted with was helpful and pleasant. I didn't price compare but was surprised at the cost ($50 for dress & jacket & delicate sweater.)

Great turnaround, excellent work, and professional and kind staff. They were able to hem (remove at…read moreleast 4+") from a high/low gown for a formal event. Plus we decided to add straps utilizing some of the cut material and they were fully transparent on the price for it if decided we did not want to based on price. We had about 2 months before the event, but got it back within four days! I would definitely go back. The seamstress we worked with had the best questions, was caring, and attentive to details. It really put our family member at ease with their dream dress.

I've given this place 3 chances, and will never go back. not only are they extremely expensive,…read morewhich i don't mind paying if they would do a good job, but my dress has come back with a stain or mark 2 times.

Best dry cleaners I've ever worked with. Staff are friendly and their work is phenomenal. Sweaters,…read moredress blouses, silk scarves, comforters, tablecloths--they always do outstanding work. Apparently they also clean area rugs so I'll have to try that. Location is great with easy parking. I also appreciate how they send out offers/coupons. Highly recommend.

Reasonable price, great garment care, friendly, sign up for specials, convenient area/parkingread more

Great service! Anthony was very kind and assisted me with my coat that needed cleaned! very fair…read moreprices!

I took my coat to this dry cleaner which I have been patron of since it opened. The lady at the…read morecounter said she couldn't tell me what the coat would cost to be cleaned but said the maximum would be $20. When I picked up the coat the amount was $25. She told me that to her recollection she had said that the pricing would start at $20. I called the main store and asked to speak with the owner. The man who answered said "I could speak with him". I asked who he was meaning was he the owner, supervisor? His response was his name and "who are you". I told him what had happened and he did call to talk to the woman in the store. He said she admitted she wasn't quite sure what she had said to me. He told me to go back into the store and she would return five dollars. I thanked him and then asked if it was true this satellite store would not know the price until after the coat was cleaned. I have always left there knowing how much the item would cost. At this point his voice started rising. He said coats are hard to clean and gave me the impression that mine was quite dirty and they had done a lot to clean it. He also indicated that the woman was a long-term employee and said that he believed she had not told me that it would not be over $20 even though he previously said that she wasn't sure what she had told me. At this point I felt that whether I continued to be a customer was of no concern to him. I told him that in my opinion the conversation had really deteriorated and that I didn't feel right about taking his $5. I lost five dollars and they lost a customer. I would suggest to anyone considering going to this store or any store that they don't leave an item unless there is a price assigned to it in writing or at least a price range.

I'd give Six stars if I could. I have used Sams fairly regularly for 3 years, plus mostly for mens…read moredress shirts, suits and jackets and every time, every item has been perfect and it is usually done in just 3 or 4 days. I see a few comments they are pricey but... They were priced about the same as a couple of other cleaners in the area when I was first trying others. looking for a cleaner, but I'm not bothering to shop price since I have always received such good service from Sams. There are times when dependable good service is more important that price, plus they have to be in the ball part or they'd not stay in business. The parking lot can be a little tricky getting in and out of, but if you can avoid commute drive time its not bad. I'd highly recommend

I use Sam's for dry cleaning and tailor services and they never disappoint. Plus they are very…read morequick and efficient!

Great service and people! Timely and they do door to door service. Really happy with this service.read more

Loved the drive through aspect. Nice cleaning, too. Friendly service. My clothes were perfect when…read moreI picked them back up.

They do a good job cleaning except they are pricey. Unfortunately, they also don't care about…read morebusiness because they lock the doors at least one or two mins before actual closing time, if not 5 mins before closing. Twice I've come and they wouldn't let me in. Not only that, one of the times there was another guy standing at the door trying to drop off as I well. It's not like this is a department store or some big corporate conglomerate, so I'm sure the owner wouldn't be happy about that. Just seems like no one wants to work around here. After I pick up this last batch, I'm taking my business elsewhere.

I have been going to Diane Cleaners in Moon Twp for over 20 years. I have always received…read moreexceptional service. I recently brought in an expensive velvet Men's Jacket to Diane Cleaners. The jacket in error had been left out in the rain in a garnet bag for two days - in the bed of a pickup truck! Owner Charlie painted a bleak picture on restoring it. When I picked up the jacket, I was blown away! Charlie worked his MAGIC. AMAZING, it looks brand new. Forever grateful. Thank you.