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    Owl Cleaners - Main Facility

    4.4 (8 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Owl Cleaners - Main Facility

    Clothing alterations

    Clothing mending and repair

    Owl Cleaners - Main Facility Photos

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    8 years ago

    The people were so nice and my dress turned out beautiful. I love the box they put it in as well!

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    Ask the Community - Owl Cleaners - Main Facility

    An average how long does it take to get a bridesmaid dress hemmed?

    Hi, We can usually have that done between 1 day and 10 days; Typically under a week is the normal. Would you like to email me your phone and I can have a seamstress contact… Read more

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    Owl Cleaners - Cranberry

    Owl Cleaners - Cranberry

    (13 reviews)

    $$

    Owl Cleaners' staff are so polite and helpful! I have been a customer for 7 years now (I just…read moremoved to Pittsburgh 7 years ago.). If I don't pick up my laundry right away they are so patient with me! I don't want to go to any other cleaners. I am a loyal customer because of the quality of care with all staff. I especially love Sandy, their taylor!! She is wonderful and friendly. Her work is exceptional no matter what I present. She is willing to take on any project I ask of her, like adding pockets. I enjoy working with her. Also, they are very convenient and will send a garment to another Owl location if that fits my schedule better. I am very grateful for their service!!!

    This review is for Sandy, their tailor…read more It was a little hard to track her down as she apparently works at different locations on different days of the week, but I'm glad I did. I called the Allison Park location on a Monday morning looking for some dress alterations by the end of the week. After a small game of telephone, I got in contact with Sandy at the Cranberry location. Despite being very busy, Sandy was able to fit me in later that morning in Cranberry. The dresses have pockets in the exact area she would normally take them in at, so she used another technique along the back of the dress (I forget the name), so that the pockets wouldn't be affected. Sandy kindly offered to bring the dresses to Allison Park location for pickup, which is much closer for me. Finally, while the estimate for pick up was Friday at 4pm, I was surprised to receive a text that the order was done the next day (Tuesday).

    Topaz Thimble - Uneven seams on sleeves

    Topaz Thimble

    (6 reviews)

    I was waiting until I won the credit card dispute to submit my review and share my experience with…read moreTopaz Thimble. To any bride considering Topaz Thimble for alterations, I encourage you to read this full review before handing over your gown to Kati. There are many seamstresses who provide better quality work and customer service. I paid Kati $500 to take my wedding dress and create a top that "looked" like what we discussed, but which had serious construction, quality and fit issues. I am now paying another seamstress to remediate all of the work that Kati called her "best work ever". I took my dress to be altered into a peplum style top. At the initial appointment, the dress was put on a mannequin and we discussed the changes to be made. I asked if I should try it on, but Kati stated it wasn't necessary. I thought it was strange that she didn't want to take measurements given we discussed that my wedding was 5 years and 2 kids ago. In hindsight, this was the first red flag. When I arrived for the final fitting, Kati's assistant answered the door and let me know that Kati was finishing up a few things. I waited for about 20 minutes while I could hear the sewing machine frantically whirring in the back. If more time was needed to finish the gown, I would have rather delayed the fitting than rush the work. This was the second red flag. Kati brought out the dress and it appeared as we had discussed. The only time that Kati touched the garment during my fitting was to help me snap and unsnap it. There was no "fitting", "checking" or "fussing" to make sure it was perfect. I paid and left the studio with the top. At home I tried it on again and took a closer look over the whole piece. The sleeves were not staying up because they did not have enough room in the shoulders. The buttons on the sleeve cuffs did not lay nicely as the material was bunching and they were attached unevenly. A seam on the peplum skirt had the horsehair trim raw, jagged and sticking out. Most concerning, the seams and construction throughout were uneven and messy. I emailed Kati regarding this issues and we scheduled a date to come back. My gut however was telling me to get a second opinion. I am not an avid sewer, however I have completed multiple sewing projects, and the quality of work was nothing that I would expect from a professional seamstress. I took the top to a second bridal seamstress with over 25 years of experience. The seamstress identified a plethora of areas where the work was either not completed correctly or was poorly executed. Ultimately she felt it came down to inexperience and rushed work. I feel taken advantage of knowing that Kati let me walk out of her studio with a garment that had blatant craftsmanship issues, and I do wonder how many brides leave Topaz Thimble with poor quality alterations to their gowns. In summary, the following issues were noted: - Seams throughout are messy and incorrectly executed - Sleeves and peplum skirt were incorrectly constructed - Thread color used did not match the rest of the dress - All horsehair seam edges were left raw and unfinished - Appliques were incorrectly connected and causing bunching - Time and effort were not taken to construct proper seams between the sleeve and the strap, as well as between the bodice and the peplum skirt, resulting in bunched and uneven seams. After meeting with the other seamstress, I emailed Kati explaining that I did not feel comfortable returning to Topaz Thimble to have the work corrected. I requested a refund to help cover the cost of the remediation work. In her response, Kati refused to acknowledge the issues identified and refused to provide any type of refund. Kati stated that I was not a sewing expert and stopped responding to any follow up from my side. I submitted a dispute to my credit card company citing "unsatisfactory quality for services rendered" and included all correspondence. After reviewing the case, the bank sided with me and refunded my money. I feel this speaks to the credibility of the review. Overall, when choosing someone to work on one of the most important garments in your life, I recommend you choose someone who has an immense amount of experience and attention to detail. Find someone who will not cut corners, and most importantly, someone who is kind and customer focused. You will not find this with Topaz Thimble.

    Katie did such a great job altering my wedding dress. She does a good job explaining all the…read morechanges she is going to make. It was a very seamless process, and I felt very comfortable working with her!

    Owl Cleaners - Main Facility - sewingalterations - Updated May 2026

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