Stopped to get a burger wasn't quite time for lunch and the manager went above and beyond to make sure I had a burger very good excellent food!! read more

Wont ever stop there again, burger was wrong and ask to fix it . then the burger had a fly in it

I'm driving my parents back to MN and they like Jack's. I ordered the Breakfast Burrito with bacon but received sausage instead. Also had some hash rounds and the yummy fried apple pies. These are like McDonalds had in the 80's. The Mardi Gras shake looked interesting. I ordered it to go. It is a vanilla shake with sprinkles and a blueberry moon pie on top. Was called "love" by the staff. Must be a southern thing. read more

Jack's Family Restaurant - Fast Food Near Me - Loxley, Alabama

03/16, Big Box of chicken tasted like fish! They cooked it in the oil that they cook that lent fish in! Gross! 3/4 pint of Cole slaw advertised as a pint. See photo. This place will be as empty as Hardee's in a few months! Poor leadership! read more

Jack's Family Restaurant - This is a pint of Cole Slaw from Jack's today as opened! Shrinkflation? - Fast Food Near Me - Loxley, Alabama

I placed an order through ubereats.com for a 8 piece chicken, mashed potatoes, Mac and cheese and two biscuits. Paid for it and paid the 18% tip but they canceled my order and said they were out of something. what were they out of that couldn't be replaced? Disappointed read more

Food was OK First visit in, the employees were very knowledgeable, nothing extraordinary stood out to me. read more

After several drivers tried to pick up and deliver my order, jacks did cancel my order. I appreciate that.

We have really enjoyed having a Jack's in our area and have never had a bad experience. However that changed today when we ordered a Country Fried Steak dinner with the mashed potatoes and gravy & green beans. The green beans was the only thing that was good. The country fried steak was terrible, it first of all was some sort of meat that was thinly sliced, no flavor and a little gravy. It was not country fried steak. The mashed potatoes were not prepared correctly, they were ok just on the top but the bottom was dried mash potatoes, There was just a very small bit of gravy on the potatoes. I don't know what to say other than this was the worst meal we have ever got at this restaurant since it opened in Loxley. read more

Food tastes great, but could be bigger portions. Service time was average, the server with tattoos, dropped 2 orders on the floor while being in a hurry. Nice ambiance, pleasant servers. Kind of expensive for chicken sandwich and fries. More like a restaurant atmosphere than a fast food place. read more

My wife and I are frequent visitors and see noted improvements in service. Wait times have been greatly reduced. It's a great place or a quick quality meal. Our only critique pertains to the order not being prepared as requested. The receipt is correct, outside of charging for cheese, but when it says no mustard and you get lots of mustard, noted disappointment on the expectation. Fries and handspun shakes are wonderful. read more

NOTHING SPECIAL! Well we braved the parking lot... And the line... And what we got didn't amaze or even tickle the taste buds... It's a burger... Not a great burger... Not an awful burger... Just kind of gas station two hours after the lunch rush still left over in aluminum foil burger. For what you pay and the crowd you fight to get in the place it's definitely not worth it. You will get the same quality out of Burger King - no joke! If you want a great burger try Hammered Cow in Mobile or Goo-Roo's in Robertsdale. read more

Service is horrible. Arguing between staff and just rude to customers. It's really managed poorly. Waited almost 30 minutes for a 3 piece chicken dinner. People are coming back up to the counter because order is wrong. Sad because the food is pretty decent. With proper management it could be a good restaurant. read more

Very disappointed today. We have been multiple times and usually very satisfied with our experience, but today was really bad. The picture is of what they offered as hamburger steak, it's a couple hamburger patties with gravy, and the chicken fingers we asked for come back sauce and when she handed me the bag I asked to be sure the sauce was in the bag and she confirmed it was in the box. When we get home, no sauce, it was in the ticket taped to bag. Very aggravating after a long day at work. Y'all have done much better, that's all I ask. read more

Jack's Family Restaurant - "Hamburger steak - Fast Food Near Me - Loxley, Alabama

We came in on 8/5 and the service here was awful. We were waiting in line and they didn't even bother to check who was next in line. It was supposed to be our turn to order and they took the people behind us. When I said something they said "well it's busy so I just took whoever." The workers were messing around with each other the whole time which made the service so slow. I went up to ask for some onions and 2 of the workers were playing around with the onions and they wouldn't give them to me. I had to ask 2 more times before they finally gave them to me. We had already waited about 30 minutes for our food, so this was really frustrating. The food was good. But not likely to return due to unprofessional service. read more

It was our first visit, and maybe our last. I had chicken and slaw and mashed potatoes with my wife's green beans (she hates vegetables). I thought my food was pretty good. She didn't like her chicken or her spicy mashed potatoes or her strawberry turnover. The biscuits were hard and I had to beg for butter for them. They ran out of Diet Coke! Who runs out of Diet Coke? The wait inside for someone to wait on us was unbelievable! We were the only one in line and it still took 10 minutes to give our orders! Then another 10 minutes to hear our name yelled out! The staff was ok, they just distant to pay much attention to inside the building. They had 4 people working on drive thru! Inside the restaurant was clean, as well as the restroom. IF you have lots of time and don't mind waiting, I would recommend giving Jack's a try. Half of our group liked it quite well. The other half won't be coming back. read more

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Heard so much about this place, we tried to come here the other day night but it was busy and the dining room looked like it hadn't been cleaned since they opened, by came back for lunch and still doesn't look clean, had the fish dinner, fries were ok normal crinkle fries from everywhere, the fish was terrible, my wife had the fried chicken she said it was fine, the other thing is it's hard to get in and park only one way in and out, not impressed read more

Have come to Baldwin County from the Birmingham area, we were thrilled to have a Jacks this far south. I have loved their chicken fingers and biscuits at breakfast. I just hope they can maintain the quality I've come to know and love. read more

Got breakfast this morning and the biscuits were dry, hard, and cold. It was disgusting. The food here has been bad more than good, but they have a good day every now and then. Maybe they should weed out the bad employees to improve quality. read more

Finally a restaurant that knows how to make a hamburger and fry some chicken! Our meals were delicious!!!!!

Slowest place I have ever seen. Over ten people working and they cannot do a thing right. Everyone of the employees frommanagement down should all be replaced. Sad other locations so much better. read more

We come here all the time and it's always decent. We stopped this morning and the drive thru lady (short hair, plaid shirt) was BEYOND SWEET !!! I've always said at and jacks that the morning crew is better than the night and i definitely stand by that!!! Give that sweet lady a nice gift for blessing others this morning!(: read more

I ordered two bacon and cheese biscuits with extra bacon. I was charged for bacon, egg, and cheese biscuits. I was also charged for the extra bacon (which was fine). I worked the breakfast shift at a competitor. The customer would not have to pay for the egg. We would have entered a bacon, egg, and cheese biscuit with extra bacon. Then, enter no egg. The customer shouldn't have to pay for something you didn't order. I tried to speak to manager/shift lead but to no avail. Disappointed at this restaurant. Jack's is so much better than this!!! read more

First off my big bacon burger was pretty good but my fry's tasted like popcorn and were pretty hard and I had a strawberry milk shake to drink and it was spoiled but the service was decent read more

Would not recommend this restaurant to anyone. I have tried it on 3 different times and it was terrible, the chicken had know favor taste like stale flour, hamburgers are small and have know taste. If you order online you will wait for and extra 20 minutes when you come to pick up your order because know one knows what's going on. The restaurant was so nasty and everyone was standing around doing nothing. There real know need to say more nothing going to change . I think they should just close, l want ever go back it's minus 5 stars. Please leave you not anything about the south. And they make you give them one star to post a review just shows how sorry there business it. read more