I entrusted that they would get my order right so when they asked if I wanted my receipt I said no (my mistake) and they proceeded to tell me that I had my complete order, again I entrusted they got my order correct so I didn't think much of it, upon arriving at my residence I noticed more than half of my order was missing so I called thinking they keep a track of their previous orders so I could get the rest of the food delivered but I was mistaken they just STOLE my money read more

I came in today, I've never had a bad experience with Whataburger in the past, especially this location, however all my food was cold, it was definitely not fresh. They gave me a small fry even though I asked clearly for a large, they also did the same thing for my drink. read more

Fast, friendly and the quality and food accuracy is on point. Staff is willing to get you what you need (sauces, utensils, etc.) and you feel well taken care of. Will definitely return. read more

Hey a lot of people always say whataburger is the best burger. I'm fat and I have had my share of burgers in this world. So since I'm in Alabama for work I decided to break my keto diet and give it a try. I got the double meat whataburger and a grilled chicken Cobb salad. The thing about the burger that stood out was the bun. It was the same texture as your typical fast food burger. Almost like fry bread, but a still a bun. About the diameter of a whopper in size, it's a hefty burger. It's tastes like any burger you would get in a small town drive in. And that's the allure. That small town flavor in a big box setting. The salad had great presentation and portion. All in all it was good food. And mostly lived up to the hype. I didn't try any of the fried delectables cuz I didn't want to break my keto too terrible. But they have a good selection of stuff that looks good. The restaurant itself was very clean. And the staff were super friendly. Definitely stop in. read more

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The kind ladies at the register were very welcoming and greeted with a smile. Great service, food was tasty and quick to go out. Overall good team they have here. Coming from Texas, I didn't know there was Whataburger's out here in Alabama. Thank you. read more

$10 for a tiny biscuit, 4 baby hash brown sticks and a half of cup of coffee.. boo. Also like an act of congress trying to get some half and half, not sure what's up with that either.. ha ha read more

Whataburger - Where's the rest of my coffee? - Fast Food Near Me - Saraland, Alabama

Always fast service when dining inside. So if you're in any kind of hurry, skip the drive thru and go inside because the drive thru lines are always long and take forever. The food is always hot and fresh and the workers are always friendly. If you want strawberry jelly, you have to specify that. Otherwise, gross grape it is. Haha. The establishment is always clean and there's more than enough seating inside. read more

Whataburger - Sausage and egg biscuit - Fast Food Near Me - Saraland, Alabama

Roaches!! During my recent trip to whataburger the drive through line was insanely long, so I decided to pop in and place a to-go order, nothing too difficult just breakfast. I placed the said order and sat down on the bench at the front entry while awaiting my number to be called. Then I was distracted by movement near my foot. And lo and behold a German roach! I immediately informed the host that took my order that they had roaches and I need my refund asap. So she tells me "we don't have that problem. I says yes you do....we both turn and look and the roach was scurrying off to find a place to hide. Now, she offers me an apology and proceeds to give me my refund. 1 out of 10 do not recommend. read more

I often don't leave reviews, however I'm going to for this specific location. They need new people in there that know how to ring up a ticket correctly instead of adding whatever they want to make jt where there is something I didn't order in my ticket. The communication in the kitchen seems like it's virtually nonexistent. I've tried three separate times to order what I want and every single time I do, something is always messed up, whether it would be the cashier ringing up double what I had, or causing me to go inside to pick up a milkshake they had "trouble" making, or messing up a ticket AND my order. I've given this location a chance and every single time they've messed it up. Whataburger is fine, just not this location, please avoid. read more

Always a hood burger and the apple pie...service used to be slow, but they stepped it up and are now serving good food and good service.

Food was typical Whataburger, service was HORRIBLE. I did an online order and it was about 2:30pm, so School had just let out, but I beat the school crowd there. When I got in the drive thru, there were only 2 cars in front of me. I told the guy that I had an online order and he told me to pull forward. I sat in the drive thru line for 15 min and then when I got to the window, the girl asked me to pull forward. No problem, so I did! 5 or 6 cars behind me (who had ordered and paid when they got to the restaurant) got their food and drove off. After waiting 5 more minutes, I parked and walked in. Right as I walked in, a girl had my order and was looking confused, so one of the other workers asked her what was wrong and she said, "This is an online order that we told to pull forward.." and I said, "That's mine." And she said, "I'm sorry, ma'am." I told her that it was fine and I went to my car. An online order should NOT take longer to prepare than an order of someone (or 6 people) who ordered when they got to the restaurant. Maybe they had to remake it a few times? Idk. It wasn't complicated. It was 1 meal. I found a chocolate chip cookie in my bag, so maybe they were trying to make up for it? Idk. read more

Good food - clean & good service - my wife loved the grill chicken sandwich - fries were hot and fresh. Bathrooms are clean - wish they had automatic paper towel dispensers. read more

Whataburger - Clean & good service - Fast Food Near Me - Saraland, Alabama

Yummy food, fairly inexpensive, and fast !!! Love their fries, yes I do, love, love, love read more

I can't recommend this place. Folks working were pleasant but service was super slow, still haven't gotten my order from 20 minutes ago. Guy next to me said it took super long and his fries showed up cold. Also, the bathroom wasn't the cleanest and the urinal didn't flush properly. read more

Terrible customer service and the wait is like sitting down at a busy restaurant. Took FOREVER!!!

Waited 25 minutes for our Togo order. 4 burger meals and 2 shakes. Absolutely ridiculous and no one in the drive thru at 8:45 at night. We placed an order through the app at 8pm read more

We had a church event, with over 50 people with us. They gave us amazing Honey Butter Chicken biscuits. And they were so sweet about everything! It was loud but it was amazing! Definitely recommend read more

We ordered a #5 which was fine. A kids meal where the chicken was like hockey pucks and the honey bbq chicken sandwich which had gristle and was inedible not to mention the pice... $14 for 1 meal. Never again!!!!! read more

Takes FOREVER to get food no matter what time of day. Order always wrong. Employees look like they haven't showered in days. Took THIRTY MINUTES just to get a single cheeseburger meal. Management: please pay attention and fix this location!! read more

The food is always good. But waiting in the DRIVE THROUGH for over 35 mins for breakfast is ridiculous. I hoped that, in light of the long wait, they would give a voucher or a coupon. They did not. My family and I will not be returning to Whataburger anytime soon. read more

I find it hard to give any fast food restaurant more than a 3 star review simply because of what it is. Your order will be wrong sometimes. Staff changes every week. I can accept that. But I gotta say this specific Whataburger has done a good job since opening day. They stay busy from sun up to sundown, and the staff is normally pretty polite and will sometimes go the extra mile to make sure everything is as good as it can be for you. With all that being said, and the fact I've only had a messed up order a handful of times out of the hundreds I've been here, I'm giving it a 4. And would recommend to a friend. read more

Great service. Good food, as expected. Clean restrooms. Dining room open, with social distancing measures in place.

Normally quick and always good. I just wish they did what-a-burger Wednesday like the Chickasaw location!

I love our Saraland Whataburger. The people are so friendly. I've never had an order prepared wrong. The taste of a Whataburger sandwich is unlike any other burger anywhere. I love to get the double meat Whataburger Jr combo. It's small fries and drink (unless you upsize) but it's a lot of food without being too much. Also their milkshakes are so yummy. Plus they have an app that earns you free food when you check in. read more

Place is literal heaven in a bag. Food is always top notch. If you're not eating whataburger, what are you doing? I'll tell you what you're doing, you're wasting your time. On the 7th day God rested so that on the 8th day he could make Whataburger. It is not a restaurant, it is an experience. An experience every single American citizen should have at least once, but trust me, just like delicious potato chips, you will not have Whataburger just once. Call yourself the Terminator, because by the grace of God, you will be back! read more

Without a doubt the slowest whataburger ever!!! I have never taken the time to do a review but I had plenty in the drive thru

Absolutely the slowest drive through service anywhere. One lane open. 25 minutes in line. Even had time to cancel cable service while waiting in line. Food is good and people working are nice. read more

Miss Doris and Miss Kayla are utter joys to be around and always make us college kids feel at home. The Honey BBQ Chicken Strip Sandwhich (Substitute the Honey BBQ for Honey Butter) is the best thing in the menu. Whataburger is always a 10/10. read more

This is ABSOLUTELY THE SLOWEST place I've ever been to! It doesn't matter what time you come it always takes you AT LEAST 30 minutes to get through the line! read more

You can't go wrong with going to Whataburger specially late at night. So far this place has always been on point when making their burgers and the service has been great. No complaints. If you are hungry and it's late this is one of the safest bets to satisfy those late night cravings for fast food. read more

Had a training class this morning for work. We called and ordered some breakfast burritos and sandwiches. Enough food for about 25 people. The order was ready in about an hour and was EXACTLY like we ordered it. Good job Whataburger. It was good and warm and plenty of condiments. read more

Beautiful new facility but the floors are slippery abd feel like not rinsed after mopping. No packaged utensils or napkins available on counter. Drive up so busy the counter employee was trying to do both. read more

Now don't get me wrong I love a whataburger more than anyone else, but when I have to wait in the line for an hour when I've already made my order online and payed for it. Absolutely not, the service is just unacceptable. read more

Our first time at Whataburger. Super friendly staff. Food was quick and tasty, condiments plentiful. read more

Whataburger - Fast Food Near Me - Saraland, Alabama

We have been in several times and the building is always clean and the food cooked fresh. It's not the fastest fast food but the staff is friendly and they are attentive to bring you anything extra you may need to your table. The breakfast is particularly good, especially with not a lot of good breakfast choices in the area. read more

Just wanted to give Manager Garrett a special thank you for going above and beyond to right a wrong. Very professional and kind. I've read so many reviews where managers make excuses for any problems presented to them from customers. He did not. He politely verified needed information. Then, corrected the mistake without hesitation. His service definitely makes me want to return. Oh, and the food was delicious! read more

Great all American hamburgers. You have to try the onion rings they are the best in town!!!

We frequented this place quite often because of it's 24 hour menu. We personally love the sweat tea, burgers, and chicken bites with honey butter dipping sauce. Always really good service. read more

This place is very clean and the food came out hot and fresh. I will have to remember to stop here again the next time I am driving through this area. read more

To much playing in the kitchen cars were backed up in the drive thru so I decided to go inside . Now I know why it was 10 cars deep manager playing every one is talking playing games . Food is ok but nothing special . I was worried the Chickasaw location would close not anymore the Saraland location should close until they get a whole new staff . Oh and this was at 4:30 am it took so long the customer behind me in line left . read more