1. Jack's Laundry

0

San Francisco, CA

Cancel

Open app

Search

Jack's Laundry

4.6 (90 reviews)
Open • 8:30 am - 5:30 pm

Services - Jack's Laundry

Commercial laundry services

Ironing

Jack's Laundry Photos

You might also consider

Recommended Reviews - Jack's Laundry

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

A SIGN CLEARLY SHOWING THEYRE CLOSED ON THE SATURDAY THEY ASKED TO RETRIEVE OUR ITEMS.
Amie B.

I am APPALLED that I have to even write this review. As a small business owner myself, I cannot even begin to tell you how poorly we were treated by these people who also own a small business. My wife dropped off 2 items on Wednesday to be Hemmed. They advised to pick up the following Saturday 4-5pm. My wife informed them with great urgency that she needed these items NO Later Than Saturday. Jack's laundry promised us the items would be fine and ready. We believed them as we have never had a problem before. When my wife arrived at 345pm, just before the time they asked us to arrive, they were closed and had a sign up that said "Yearly Maintenance closed Saturday 9-4" My wife was a mess. She was hysterical. She needed these items to land an important job since she had been laid off since the pandemic. She called and called and left a message to no avail. Sunday comes and she has the interview in LA and still no response. She called and left another message. Fast forward to today ( the FOLLOWING FRIDAY) and we STILL HAVE NOT HEARD FROM JACKS LAUNDRY!! We call today and UNBELIEVABLY they called us LIARS, said that they and their employees were there, said they make mistakes some times, said they were open the whole time and then called us DELUSIONAL! They even told us they don't check their messages bc too many people prank them so they don't check their messages??? The male owner then said his brother was there and prob left early and it's not their fault. Then told us the sign in their door was fake and we put it there. We respectfully asked them why we would go to so much trouble to lie to them about this when all we needed were the two items we dropped off? They had no answer. We came by to grab our items today and were COMPLETELY DISRESPECTED, YELLED AT and told we could never use them again after they told us they were open the whole day Saturday and we must have come too late for pick up! We told them we have A picture of their closed store, lights out, with zero people inside and a NOTE THATS SAYS THEYRE CLOSED! With a TIME STAMP! Lady refused to look at it. They gaslighted us until we were in tears. DONT USE JACKS! Probably top 10 worst customer service experiences we have ever had in the 25 years we have lived in SF. Never again. NOTE TO OWNER: next time you run into this problem, and I'm sure you will based on your response, I'll give you a tip from One small business owner to another: just apologize to your customer, don't make them pay for the service you fckd up, and offer a free hem or dry clean on your next visit and you won't have these terrible reviews. I am in shock. UNBELIEVABLE and NEVER AGAIN!

Green Sign on the door saying closed for maintenance

See all

15 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

17 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of The M.
26
31
0

18 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 1

13 years ago

One of the construction workers said they will be done in December. Hopefully Jacks will reopen then!

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Alice Y.
776
121
64

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jan M.
0
60
3

11 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

17 years ago

Come here for wash and fold. Bring it in the morning, pick it up after work. Great service. Sue's the best!

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 3 of 3

Ask the Community - Jack's Laundry

How many days is the turnaround for dry cleaning?

Hi... 2 days turnaround time for dry clean and launder shirts. Thank you!

How much to hem pants?

Sorry for the late reply. The hem cost is 15.00

View All 4 Questions

Review Highlights - Jack's Laundry

“I've been doing wash and fold with them for a few years and they always get the job done, quickly.”

Mentioned in 15 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Dry Cleaning 5,979 times last month within 15 miles of this business.

Verify this business

Laundré - Best place for your own laundry

Laundré

(69 reviews)

Anza Vista

Same trajectory as all laundromats in sf - they used to be amazing, and have progressively gotten…read moreto mediocre at best. The was and bag service used to have 24hr turnaround, now it's 48hrs unless you pay $5 extra. Closing time is 10pm but if you come after 9pm, you cannot drop off. Whenever I come for pickup, even after paying $$, staff is not around half the time. There's a vaguely scribbled "back in 30 mins". Will they be back in 30 mins? Is it 30 mins from now or sometime back? Nobody tf knows. Sad to see this place become like any other laundromat in the city.

AVOID AVOID AVOID!!!…read more After weeks of calls, unanswered messages, and repeated promises that a manager would contact me, I finally received a callback only after reaching a number listed on my credit card transaction details. The representative was immediately defensive, repeatedly talked over me, dismissed my concerns, blamed me for the damage they caused, and insisted that her experience justified ignoring my written garment-care instructions. I had explicitly requested hang drying, yet multiple expensive garments were returned shrunken and damaged. Two of the worst-affected shirts had never been washed before Laundré handled them. Rather than investigate or offer a remedy, the representative said they would increase my existing charge and bill me additional hang-dry fees because those fees had not been applied correctly, while dismissing the possibility that the missing charges reflected the requested service not being performed. She also denied any recollection of a documented 30-minute pre-subscription call and focused on how I obtained the business number instead of why nobody had returned my calls. Mistakes happen, and this is exactly the kind of local business I would have loved to support. Laundré presents itself as an environmentally conscious, community-oriented service that takes thoughtful care of customers' clothing, and I likely would have given them substantial repeat business. Instead, the aggressive and dismissive response, combined with the complete refusal to listen or meaningfully investigate my concerns left such a terrible taste in my mouth and I am leaving this review as a warning. Do not take your clothes here. Do not risk it. Reaching anyone with authority is nearly impossible: calls and messages go unanswered, employees repeatedly promise a manager will call back, and those callbacks never happen. They can never admit any fault of their own and always double down.

Toss N Turn Laundry - We thank all of our customers for a great first year.  We appreciate your business and support.

Toss N Turn Laundry

(27 reviews)

Mission

If you've gotta do laundry, you've gotta do laundry. There's really no way around it, other than…read morebuying more clothes, or walking around in your birthday suit. If you've got a choice of places to pick to do your laundry and are in the city, this would be the place I recommend. The interior is super clean, people inside are friendly or at the very least, leave you to your own devices. Here, you'll find machines that are always working, and by Bay Area standards, affordable! I love that I can pay with quarters, or card. I think there's even an app available!

TNT Laundry is definitely one of the better laundromats I've been to in San Francisco! The machines…read moreworked amazing & were honestly really worth the price. The staff was super kind, welcoming, & helpful, which made the whole experience even better. I love that they offer multiple ways to pay -- you can use quarters, tap to pay with your debit card, or download the FasCard app, which is super convenient. Not to mention, with every dollar you spend you gain points, that can be used for future discounts. The laundromat itself was very clean, well maintained, & located in a nice, safe part of the city. Lee answered every question I had, gave me very detailed information, & explained everything really clearly. They close at 10 PM, & I didn't finish drying & folding my clothes until around 10:45. After I finished, I went outside to wait for my Lyft, & Lee actually came outside to let me know I didn't have to wait out there & invited me back inside until my ride arrived. That level of kindness & customer service really stood out to me Overall, such a great experience & I'll definitely be coming back!

Jack's Laundry - dryclean - Updated October 2026

Loading...
Loading...
Loading...