Was passed through town and figured we'd stop for a quick bite. The food was great as was the service. The restaurant was clean and staff were friendly. I'd definitely recommend this location. read more

The chicken fingers are excellent here. My hubby and I have traveled around the country, and these are best chicken fingers I have ever eaten. Moist and delicious, and cooked to perfection. The fries are very good too. The service is always fast and the people very nice, and considerate to your needs. The area they are located is beautiful you can see lookout Mountain. Loved it! read more

the employees were very rude and are jerks to there customers and is dirty in there. is very chinese on sauces and you ca tell employees don't want to be there. i asked for lots of sauces and straws and spoons and they gave me 1 sauce and 1 spoon. would not recommend this place at all!! read more

The slowest fast food restaurant. They use drive through system to serve walk in customer. No napkins but a lot of ketchup served. Fries are good. Chicken is too dry. read more

Good food, good pricing. Order accuracy could improve for a full 5 rating. Today we had 2 combos the same with the exception of one being regular the other large extra pickles on both orders. 1 chicken sandwich had extra pickles. Ordered 4 shakes all different. 2 were the same, we didn't get a cookie dough shake. After being handed the order I had to ask about the drinks with the 2 combos. The cashier got me the 2 drinks. read more

Very disappointed, dry and tasteless. Burger. I was really tempted to stop at one of the jacks and not be disappointed, but that didn't happen. read more

Jack's Family Restaurant - Driving up from the south I saw so many signs for Jack's and I was tempted to exit and get a burger turn out to be dry and tasteless - Burgers Near Me - Chattanooga, Tennessee

Been staying at covenant transportation for training and tried jacks for the first time I love it, good food for the price. I dine in and they always get my order right, place is clean and good decor. Great service military discount. read more

Once again we stopped into Jacks. This time we got breakfast, it was very good and at a good value. I wish they had one of these in Columbia, South Carolina I stopped by here every time I pick my grandsons up. Every 8 weeks. Good food Friendly staff Easy in and out Clean restrooms Clean restaurant read more

Jack's Family Restaurant - Burgers Near Me - Chattanooga, Tennessee

this is the worst place to get a burger and the service is even worse r it's scary they just throw your food together with no regulars of presentation sad and it's in a good place they need to close this place before someone gets sick the burgers are from the day before the chicken is worse than that I want ever eat there again never bad service I went to Alabama and the burgers were like restaurant high in food so delicious I couldn't believe it oh my god so I get back to Chattanooga and went to jacks in red bank trash I mean trash I'm so disappointed no y just thrown away on garbage. I could go on and on Jesus read more

We used to eat here 4times a week. Since new management the place has changed. Today the handicapped parking was flooded with trashwater and was nasty water at the cross walk were we could fall in it. We just walked out and 2nd time this month we just left over uncleanness read more

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Well first of all what isn't there not to like. The people are super friendly. The food is delicious. The only thing that was amiss was they forgot my salad dressing. Nobody is perfect, I been left worse. The grits are the best we had anywhere. They actually were seasoned well with salt. The smoked sausage on a biscuit was super delicious. The biscuits and gravy was amazing!!! Wish they would open some of the restaurants in Florida. read more

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It was not busy inside at all and it was completely filthy. The food seemed to be already made because it came out so fast and it was ALL dry. Just nasty. Person that took our order was pleasant. Not worth going again and not sure if its worth going to any franchise of Jacks again. read more

We ordered delivery because we were worn out from a day of hiking and already in the hotel for the night. I ordered a chicken strip family meal. They shorted us a coleslaw and all the sauces that were supposed to be delivered. I called and was told I could come back and get it. The lady I spoke to could have cared less that we ordered delivery and paid extra for it to not get what we actually ordered. Definitely a bad first impression of Jack's. read more

We stopped in on our way to Nashville and received Excellent service! Very friendly! We loved the food and service so much we caMe back on our way back home from Nashville! The biscuits are fresh and so good (ask for extra butter and you will be hooked). The chicken tenders were fresh and not full of breading. The burger was delicious! There was an older blonde lady with glasses both times we went and I wish I had gotten her name because she was exceptional and was constantly updating us on our order status because we had to wait on the tenders to cook! Very clean and up to date decor with TV to watch the news! read more

Jack's Family Restaurant - Burgers Near Me - Chattanooga, Tennessee

I tried the fried chicken combo it wasn't nothing like they advertising the chicken is much smaller and very dry I believe they served me something been sitting for a while cause it wasn't fresh at all I should have went inside and not drive though... read more

Jack's Family Restaurant - Burgers Near Me - Chattanooga, Tennessee

There's just something so convenient about pulling up to a Drive-Thru. With their framed plexiglass menus & a speaker to relay my order to the window server. It's always favorable for me on road trips to pull off for fast food as it's quick and easy. For this leg of my road trip I decided to stop over at Jacks. I notice their menu has all the wonderful food items I've been accustomed to ordering from competitors like Wendy's & KFC. I've always dreamed of those 2 being under the same roof and that dream came true the day I discovered Jacks. I was promptly greeted with clarity as I was looking over the menu deciding on whether I wanted a burger & fry combo or a chicken meal. Being I was starvin like Marvin I decided on going with a Double Big Jack combo. I was pleased with the attitude of my window server and the fact that my food was served to me fast, hot and fresh. Compared to McDonalds shriveled up dried patties I found my double jack appealing in appearance & taste as it was moist juicy & the amount of toppings and condiments were placed on my burger proportionally as there's no need to mask the quality of this fast food delight. I found my fries to be enjoyable as they were perfected with the right amount of crisp seasoning prepped at the right temperature. I would recommend anyone driving through chattanooga to stop over at Jacks for a brief moment & see for themselves.        Be Sure to like on FB & tell a friend https://www.facebook.com/pages/category/Fast-Food-Restaurant/Jacks-1384397874973235/ Check them out online for more info www.eatajacks.com read more

Gave me neck peace of fried chicken ewww Gross and cheaping out on the customers it's not good thing to do read more

For what it is, cheap fast food, it was not bad at all. The restaurant is clean, the fireplace and tv were a nice touch in the dining area. The staff was very friendly and helpful. The Big Jack is a standard double cheeseburger, but for $3, you can't go wrong. Well topped with lettuce, pickles, onion, ketchup and mustard. The chicken tenders were just okay, although the 'Comeback' sauce did well to make them good. The fries were pretty good, crinkle cut and soft with just a smidge of hardness in the corners. Can't beat that. read more

Tried Jack's for the first time coming home from a road trip and it really hit the spot. I especially enjoyed the sauce on my burger and was surprised I ate the whole thing and was wanting more. I thought their fries were alright but both of ours had an uneven amount of seasoning that made some fries completely covered and others left without any. But overall pretty good meal and quick drive thru! read more

I was standing in line and an older white guy comes up throw money on the counter which to me is disrespectful and older, now I've been in line waiting and the manager helps the guy I wasn't even there read more

Terrible costumer service. Staff seems to think if they don't make eye contact customer doesn't exist

A couple of weeks ago while in Tiftonia, a friend asked if I could meet him at Jack's for lunch. I said no, but if he'd come downtown I'd treat him at Uncle Larry's for the best-fried fish in Chattanooga. He agreed and we ate great fish! I'd never heard of anyone who ever ate at Jack's and that fast-food joints need to be way better-than-average to get my attention. Too many serve too many food-service items. It's Heat-n-Eat straight from the truck. Perhaps it was my spidey sense, but two weeks later I read the Tennessee Health Inspection of Jack's. It was a 74 out of 100. Not good. Here's part of the inspection: 'Reasons including active managerial control over foodborne illness risk factors not provided at time of inspection. Observed employee not adequately washing hands.Severely dented canned good noted in dry storage area. Bulk dry breading in dry storage area not of sound condition. Adequate cleaning/sanitizing frequency not provided for food and non-food contact surfaces. Build-up of food debris noted on kitchen equipment throughout establishment. Flies noted inside establishment. Clean dishes stacked wet." So my intuition was correct, mixed with a lifetime of eating out, and being behind the scene in many places. I won't eat at any place anymore without checking the 'current' Health Department Scores. I even check places I do eat at to see if it's a least a 92 or better. Below 92, something's amiss and I don't go. Below 82, there's something seriously wrong and below 80, I make sure to have all my shots before driving by. Follow-up scores, meaning the place was given time to bring up the score up, are in most cases, done to not look like a potential mortuary, and not because better practices have been put in place. If scores are consistently low let that be a warning. I don't like follow-up scores. Let the first score stand. With a high score (90+ consistently) a faux-pas on inspection day can have consequences. Make sure the store is at least operating with good standard practices much of the time, rather than flopping to the lowest common passing denominator to not be shut down. ALWAYS, check the health department scores. It's easier than ever to do so. INSIST on high scores by spending your money on places that regularly meet good safety practices with consistent high scores (92+) What goes on in the back is more than cooking; it's where troubles can start that make their way into your stomach. Whether you're sickened by bad meat or bad sanitary practices doesn't make any difference. Both can lead to the toilet at best and the ER at worst. But it's your responsibility to make your own informed or uninformed decisions for yourself and family. Good luck and get your shots. read more

I like Jack's but this particular location was awful. Floor was wet all over, it smelled horribly, and the staff was highly unfriendly.

Jack's at Noccalula Falls in Gadsden Al is the worst!!!! Your order is never right, food is always cold and on top of everything they make you pull up and wait even for the smallest order. They need to shut their doors permanently. They are always hiring (GO FIGURE). read more

I stopped by just to try this place for breakfast on my way back to Atlanta and maaannnn... their biscuits are AMAZING! Soft, buttery, moist... definitely a contender for grandma's homemade biscuits! Now I see why the dive thru was wrapped around the building and the parking lot near full capacity. I can't speak on their lunch or dinner items, but you won't be disappointed in the breakfast. It's worth the wait in line! read more

I went here and the floor was flooded, my food was cold and the burgers are nasty. The tables needed to be wiped down and the trash was overflowing. read more

I was here today 8:45pm and I must say this, it was a drive-thru order, two #1 combo, it was the best hamburger I have had in the last 3 days. Juicy, delicious, tasty. I saw the manager standing by the front counter, now I know the importance of a supervisor. 100% customer service. Thank you. read more

Our family of 4 (2 adults and 2 children) ate dinner here while visiting Chattanooga over Fall Break. We all throughly enjoyed our meal (the adults had chicken tenders, our older child had the kid's burger, and our younger child had the mac n cheese). We even had ice cream and shakes for dessert! Restaurant was very clean... and they had Diet Dr. Pepper! Just wish we had Jack's where we live (just north of Atlanta)! read more

This was our first visit to Jack's and it will be our last!! The floors were disgusting, had not been mopped any time recently. The women's bathroom had toilet paper all over the floor, one stall out of order, and urine on the seats, as well as all the trash cans full and overflowing. Our meal was not correct either! It took about 20 minutes to get our order. Terrible food, terrible service and the atmosphere was terrible!! read more

I think for the most part these folks that are manning these counters these days are movers and shakers and are doing it right. I've worked in restaurants so I know firsthand how grueling it is and under time constraints like that pumping out so much food is really very much a challenge to do with the competency that they display. Always smiling usually happy, everybody has a bad day. Best bacon in town hands-down. Those boys and girls get an add a boy from me. Keep it up you're doing it right. read more

In order for me to leave a review something important had to have happened whether good or bad. This time it was bad. Had an older gentlemen taking orders in the store. Noticed he had a band on his finger. Same hand was used to grab food and cups for drinks for customers dining in. I watched him take his band aid covered pointer finger and grip using his thumb the food side of an order of fries. Everyone stood around watching this like it was normal. So I left. read more

We arrived here at 9:30pm after driving about 7 hours and we needed a small dinner. I ordered the #1, Big Jack. I asked for no onions. What I got was a cold burger with no cheese and lots of onions. I know it was getting near closing but this store was rated at 4 stars and I did expect my burger to at least be warm. read more

My family (wife, 2 adult daughters, 2 grandkids 2 years and 6 months) stopped on our way across country. They were a little busy (it was around noon on a Sunday) and understaffed. Mike helped us and was wonderful. Some customers were angry about the slight wait time, which was not long. Mike was always cheerful and his customer service was great. The food was flavorful and satisfying. read more

Jack's as far as fast food goes never disappoints it's always on point but this particular Jack's is incredible because of their staff. Somehow pride and workmanship has come to Lookout Valley in this establishment. I want to give kudos to whoever the manager is here because every time I meet any employee there I feel like being treated special. To me this is remarkable in any Avenue a business but especially in a fast food environment. I don't know where they're getting all of these great employees but I'm going to tell you this place has special people. Now the food. read more

Great biscuits good coffee would highly recommend for breakfast have not eat lunch in long time but if memory serves me right it was good.

First time trying Jacks and it was good. The menu had everything from fried chicken to pancakes. My girlfriend got the pancakes and bacon while I opted for the chicken tenders. The pancakes were lights and fluffy and the bacon was crispy. My chicken tenders were crispy, but a little dry. They were room temperature when I got them, but the fries where fresh and delicious. Jacks has a special sauce called comeback sauce that reminds me of Zak sauce with a kick. If you're in this area I recommend Jacks if you want cheap, fast, good food. read more

Jack's Family Restaurant - What's left of my chicken tenders and fries. - Burgers Near Me - Chattanooga, Tennessee

Don't go to this location between 11-12:45. EVERY time I try I end up waiting in the drive thru for over 25 minutes. I also tried doing a to go order inside and waited 35 minutes. If you are continuously going to blame it on staff quitting or calling out, maybe it's time to adjust your leadership. read more

Took at least 45 minutes to get food. Wasn't good and they can't take cash because they didn't have any change. I have known 10 year old kids with a lemonade stand that knew you can't run a business without having change. read more

Jack's is just barely ok. They are a burger and chicken joint, but don't do either very well. Quite possibly the best thing on the menu is the green beans. On top of the mediocrity, they blast Fox News on a single big-screen. The conspicuous single large television constantly on Fox smacks of furthering some sort of political agenda, because the employees are certainly not watching it. I'm not politically inclined, but it seems unnecessary to force every patron to watch talking heads. I work close by, and the options are limited or I wouldn't go back. I can't recommend eating here. read more

Great fast food at a reasonable price. Excellent chicken, burgers, and to die for fried pies! The drinks were great as well! I only wish we had one closer to Nashville! read more