Worst experience ever in an auto parts store. Came in with a dead battery and was greeted by an…read moreextremely rude employee who said to me, and i quote, "yeah" instead of can i help you or what do you need. Not a good way to greet a customer. I ignored it because i was in a hurry but his rudeness continued. He got mad at me because i did not know right away some specific info on my vehicle. He then informed me that they did not do battery installs on my vehicle type, a 2018 Kia Optima. I suspect the real reason he told me this is because it was about 30 minutes until closing time and he didn't want to help me. So i said thanks for nothing and went to Auto Zone, where they couldn't have been nicer. They had me fixed up and on the road in no time. They were more than happy to take my money. Imagine that. I had never been in an O'Reilly before and you can be sure i'll never go back. This interaction took place on 6/11/26 at approximately 8:30 pm. I don't know the name of this extremely rude employee, but he may be in need of additional training.

The people who work here seem to be fairly competent. However, customer service can be spotty, as…read morethe workers tend to favor helping their friends first. Also, socializing out in the parking lot seems to be a thing here with some of the employees.

The guys worked with me on the tailgate of my old Bronco. The work was outstanding, and done…read moreexactly as requested.

These guys went above and beyond for me when I needed work done on my 2007 Toyota 4Runner. I can't…read moreeven tell you what they did because they don't even offer it as a standard service but it helped me out tremendously! Thanks again guys!

This automotive business continues to offer the best possible affordable service around…read more Many of my family members have their "every man" cars and trucks maintained and fixed here. These guys are real professionals, with a large depth of knowledge. They don't work on electric vehicles, or do oil changes on BMW-s, because those are simply a few things that are outside of their areas of expertise or required specialized tools to work on. Also, working on seemingly simple issues on an EV is like diving down a deep rabbit hole. I'm completely okay with that, since I don't ever plan on owning an EV, or any high-end vehicle for that matter. I know a guy who inherited a Mercedes Benz sedan. He was okay with the car until he had the get engine oil changed. The process to change the oil required a special tool that only the local Mercedes dealership's shop possessed. At the time, the charge for the oil change was $250.00, plus tax. After a few very high maintenance expenditures like that, he sold the car.

I really did enjoy doing business with these guys over the years. Sad that's over, and now I need…read morea new repair shop. Good places are hard to find. I have always gotten really good service from them until today. Kind and compassionate is generally the feel. I was completely comfortable with any advice they gave me. They have caught things that I didn't even know were wrong and was then blown away at the difference in the vehicle afterwards. Aside for the couple times they fixed the wrong thing and I had to bring back my vehicles and wait for another repair to be completed, the repairs are always top notch. I've been here a bunch recently and have spent at least $10-$12k on repairs, probably more. Most recently it was $1800 in July, $850 on Nov 8th, and $1700 just last week! I am quite agitated but I'm not going to screw with their star ranking just because we are breaking up. Plus, I should have written a positive review before now anyway. No one really reads these reviews anyway, so the stars are all they will see. Why am I pissed? I hit a pothole, blew the damn tire, and needed to tow my car to them for a new tire. I called, Tracy answered, and I gave him the make, model, and tire size. He says, "I can't get that tire and I don't work on Tesla's anyway". It's a fucking tire! Do your jacks not work on Tesla's? What a joke. Five lug nuts loosened, a jack, put the tire on the damn wheel. That's all I needed, bro. I guess you don't work on my three Fords and a Jeep now either. I'm sure my business doesn't matter and Tracy will be just fine, at least that's the vibe. Good luck boys

Mr. Roadside Towning provided excellent towing service. He was affordable, arrived pretty quickly,…read moreand loaded it properly. He even walked me through the process of delivering it to the Parts & Services department. I highly recommend Mr. Roadside Towning.

Called and I was responded to tow my car within 30 min ( as promised). Responsive, professional and…read morecourteous. Highly recommended!!

I have to say that I was impressed with my recent experience with this dealership's Parts…read moreDepartment (only). I easily ordered over the phone a pair of related OEM auto parts that I needed to repair my wife's car. The parts arrived the very next day, and I was able to conveniently pick them up at the parts counter, located at the back of the customer waiting area. The parts employees even honored a 10% discount for which I was eligible. I would do business again with the Parts Department here. A solid four stars.

horrible service terrible customer service…read moreRuined my credit The salesman tried to sell me a Chevy. I wanted to buy a Toyota. And then he told me that I couldn't get my $500 deposit back oh well I guess he was desperate.

During daytime of the workweek, this store is usually fully staffed, and thus the service is pretty…read moregood. I appreciated the courtesy and professionalism of the current crew of employees here. The parking lot usually has a lot of trash in it, which makes the place look bad. When I last visited, the glass in the front door had been broken out and replaced with plywood. It seems to be a typically Memphis problem.

Went in to get battery check and rep was very helpful and did recommend the appropriate battery for…read morereplacement

Great service, fast and efficient i will continue bringing my cars to this place…read more Nice people and honest, great place to wait

Great help at this location. My daughter, in the white Audi, had car trouble and pulled in there…read more Manager and staff were super helpful. I'll never hesitate to stop here.

I know why I pick NAPA and O'Reillys over this place. Places order Thursday night online. Knew…read morefair well it wouldn't be ready in a hour so I would wait till friday(7-4). Woke up Friday no email yet. Fine I'll wait till noon. Still no email that it was ready for pick pickup. So I called from Horn Lake on my way home. Pick up , they answer, tells em info and wait. 5 minutes and worker comes back it's not been delivered there yet. But I said it said online the product was in store and be ready for pickup. Let me check the info again. Wait you just looked at it. Another 8 minutes and 2 minutes from my house in OB and the phone hangs up from their end. Now I'm hot. So off to Auto Zone. Wife said she would go in and deal with it. 3 workers at the store, 2 were setting on the steps talking with 1 checking a customer out. She ask who the manager is. One claims to be the mgr in charge at the time. She told him what had happened and the mgr said them at would be this person who then exclaims things got busy at that time. She looks around and said yea looks like it . The mgr( maybe) looks at the order and it hasn't even been pulled which means not only the night before workers did nothing, the Friday worker coming in did nothing either. I mean it not hard to look up parts on the same computer that you can look them up on at your house but not even filling orders is just a call for laziness.