Hair in my taco. Weird brown stain in my cup. Chick working at the register remarked at how excited she was to close in half an hour. Soda machine has white stains all down the side. Burnt eggs in my breakfast Jack. This location is worse than the one in my small town back in Texas. Tables and floors are pleasantly clean. Nice atmosphere. Relatively friendly staff. Place needs improvement. read more

Recieved half the food I ordered, and part of someone else's order. Brought the food back and they told me they couldn't refund my money unless I came back the next day. Won't be going back. read more

The food was cold the service was impeccably bad. The two female workers on January 27th 2026 do not care about their customers. Nor were they working diligently. They took too much time to give cold food with the incorrect items. They blatantly showed their lack of attention to customer satisfaction by paying more attention to the drama in their lives. I completely understand wanting to socialize about their day but customers come first and they did not show that one bit. Crack down on their priorities or hire people that care enough to run without management. As far as Im concerned there was none. It is not important to me nor anyone else about their dating life when they cant even make food fast. read more

The attitude and listening of the help need to improve. If we did not come to eat they would be out of a job The food is not hot. Just warm. read more

We went there to buy a smash burger that was advertised on TV. It looked so good and tasty. The burger we got served here was nothing like the ad. It was over cooked, extremely dry and over salted. What a disappointing evening . read more

The service here is good. Yeh the food is typical nothing special but loaded breakfast sandwich 2 for $7. Can't be eat it. Coupon needed.

Love the all day breakfast, which also has a $5 meal now. Amazing deals on the app. Friendly, fast service.

Seriously This place awful I was jusr refused service due to comuter not worling. I asked can you use the drive thru one and they said no. read more

first off, I have been here many times and not once have they had ice cream. i have came for a shake both times and they have told me that the "ice cream machine isn't working" or "we aren't doing shakes tonight." When I pull up to the window I see that they r talking apart the ice cream machine. it's 7 you close at 10 why is it being taken apart now. i have worked at an ice team shop in past and this is insane. worst jack in the box I've been too. read more

Not recommended. Poor management has led to staffing problems. Staff is often unresponsive or absent during posted business hours.

Super Dirty, Super Unsanitary, Unhygienic Staff, Poor Customer Service, Poor Food Handeling And Quality

This is the worse Jack in the Box. You look through the drive through window and notice that the kitchen is filthy. They always mess up the orders. The food is always cold. Save your money and frustrations and go somewhere else. read more

Quality control is no more at this location! Check your food at pickup! We ordered these new patty melts while visiting a Phoenix location, which we all really enjoyed. Last week, this location in Prescott near home, provided us two patty melts on dry, "not toasted" bread, and served with a cold hamburger patty. A week later we try our luck again with these melts. Same results, one melt was barley toasted and the second melt wasn't toasted and didn't include onions. We all expected better quality control based on current prices! No more Jack in the Box for us. Sad! read more

One day I will learn to stay away from this place! Ordered a Jumbo Jack with no onion and received onions. Asked for a Diet Ckoe and received a regular Coke. The fries were left over from yesterday from the crunch of them. This place needs a serious Management overhaul as nothing ever changes there. Spend you money down the road at McDonalds or Culvers. Don't waste your time here. You have choices where to spend your money. read more

I stopped going, place isn't very clean, employees unfriendly. My last two visits always out of something, no coffee creamer, no diet coke, ice, napkins, or ketchup. Gonna try Burger King next time. read more

I will actually go out of my way to drive to this specific location if I am wanting Jack. Embarrassingly, I have eaten here more times than I can count. They are always fast, freindly, and on the ball. My order is right. The food is prepared properly. The place is very clean. That's what you hope for at a fast food joint. Here's my "Eat for about a Dollar tip" (1) Drive through and order 2 tacos and a value drink. It will cost you about $2.50 with tax. Keep your receipt. (2) Your receipt will have an online survey info. Take the survey (about 2 minutes) and record the code on the receipt. The receipt is now good for 2 free tacos with any purchase. (3) Drive through and order 2 tacos and a value drink. Tell them you have a "Free Tacos" receipt. It will cost you about $1.08 with tax. Repeat. Over and over and over. read more

Jack in the Box - In the Fry's Food store parking lot. - Fast Food Near Me - Prescott, Arizona

Trash always overflowing. The place is just straight up dirty. Employees rude and always close early. I have known people who have gotten food poisoning after eatting the chicken nuggets. read more

Went through the drive thru, ordered 2 tacos and a medium unsweetened ice tea. Outside trash was overflowing into the drive thru lane, could see garbage strewn on the kitchen floor everywhere thru the drive thru window. The kid at the window didn't even acknowledge the trash when I pointed it out to him - he had his back turned to me the whole time. Never even saw his face, was busy laughing with a coworker. He handed my debit card to me behind his back. After all that, the tacos were undercooked and partially frozen in the middle, and they gave me a Dr. Pepper without ice instead of an ice tea. Cleary little to no management in this location. Be sure to go inside if you MUST eat here, so you can verify your order before driving away! Last time I came here I ordered a spicy chicken with cheese, and they forgot the cheese. Instead of remaking it, someone handed me cheese through the window requiring me to make the sandwich myself. Miserable place. read more

Totally too expensive for what you get! Really a Ultimate cheese burger and large drink for almost $10. Ridiculous!

I walk in wanting a Oreo milkshake and I was the only one who ordered, everyone already had their food. I ask for it to go and I waited for a full 30mins for a shitty shake. I used to work at sonic and they have the same machines and it took less than 2 mins to make a Oreo milkshake fully blended, but they handed me a not fully blended shake with crud all over it, that I had to wipe off myself. Btw they had more than enough staff. If I can give negative stars I'd give a -5 star rating. Just go to Dutch they're super nice and you never have to wait to long. read more

Jack in the Box - Same thing - Fast Food Near Me - Prescott, Arizona

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Ridiculous prices. Paid $12.04 for a chicken sandwich , onion rings and no drink. Can get a cheeseburger combo with drink for under $8 at In and Out Burger, even with beef being more expensive the chicken now a days Will avoid this Jack in the Box in the future read more

I love to see that this location is getting five stars and the Gurley street location is due to set fire soon! Lol. However today I noticed the price of my tacos went up!. Very saddening. I loved bragging about $1.08 tacos now it's 1.42$ :( But the happy go lucky potentially gay bald guy always makes my day. And dog biscuits for my dogs on the way to the dog park is such an awesome perk. So I will take the gouge to the wallet and continue to support this Jack in The Box, and this one only. read more

This establishment is always disorganized, unprofessional and not clean by any means. The order is always wrong and the temperature is always extremely cold. read more

Terrible my fries were cold and stale and the curly fries were stale and tasted like dirty oil. My chicken fajita was nothing like it used to be 2 tiny pieces of chicken melted cheese yuck and whole cherry tomatoes, wilted lettuce! Oh I forgot to mention that they had no straws. We had to drive to Taco Bell to ask for a straw. read more

I was saddened by the fact we had stopped by to get some after-hours dinner to find that one of ...we thought... our faithful fast food places, become so much like other places, not caring for service or for quality. We have lived in the Prescott area for over 20 years, and normally, this place has been of fairly good quality. But alas, this too has fallen into the realm of ' good luck. You'll need it.. ' type of fast food places. We ordered a sriracha burger, a grilled sourdough sandwich, and a sourdough burger. All were of below mediocre quality, the bread, not toasted, and sandwiches not complete. Should not the food be still rather appealing? Does this mean that this is the expected fare for this store? This review can change.. only if there is a change in quality of service at this particular location... read more

What has happened to this location? Last experience, week of May 8th, wasn't worth driving way out of my way for. Frozen tacos, yuck! The girl at the counter rolled her eyes at me when I told her they were icy on the inside. It took four times longer for them to replace my order and were mushy when I FINALLY got them after a ridiculously long wait. Can you say microwaved? That's what I think anyway. The rest of my order while warm, was far from fresh and hot, it was long gone before I got my tacos replaced. I have had much better food here, but recently my visits are no where as good as I had come to expect from this location. No customer service nor did the young person seem to want to wait on anyone that came up to the counter during my visit, except an off duty employee she was chatting with. Employees were more interested in talking to each other than paying attention to their customers waiting in line. In my opinion, I see a lack training or caring about the customer experience being provided by your employees. Receiving icy tacos is pretty unnerving, please be sure employees get the proper training for fixing a taco (all food) and provide safe food for customers. Dining room was dirty, fries, crumbs, napkins, & litter all over the floor. The tables were dirty, trash bins over flowing with garbage, and the lid area was extremely untidy and sticky. Never saw an employee lift a finger to clean anything in the over 45 minutes I was there. They were not busy, definitely having time to do other things, but in my opinion chose not too. Very disappointed with this experience. read more

I stop in here quite frequently, and quite honestly I try to give them the benefit of the the doubt. The drive through service here sucks, I can't tell you how many times it takes 2 if not 3 attempts to get an order correct. Management need to hire different people and change the culture for this location because it's pretty awful. Tonight was just another trip for more of the same. Once through drive through, twice I had to walk into the place to get my order right. read more

It's Jack In The Box. Nothin' much to say. This review and the 4 stars is because the friendliness, service, attitude, and speed of the drive-thru has been very good during frequent visits over the last few months. The Gurley St. location could take a few pointers. read more

Four of the past five times I've tried to get breakfast early on a Saturday morning they haven't been open by 6 am, which is when they say they open. Go across the street to McDonalds. You'll pay more but they are reliable. If you can't get employees in to open and work on time hire more reliable people or change your hours to 7 am. I'm done wasting my time. read more

By far the worst experience ever. There's nothing more that I love then ordering food in the lobby waiting 15 minutes and watching off-duty employees who were greeted by name order their food and then have their food come out before mine not to mention the fact that they didn't pay. It's amazing that they're shocked I asked for my money back after minute 15. On top of that I asked for a receipt reflecting the refund only to be told they couldn't give me a copy of the receipt. Did I step off into Crazy Land? Never again.... read more

First I had three separate orders when I went through the drive thru. The order lady was completely rude to me while taking my order. When I drove up to the window to pay for the three different orders she was very rude again. I was asked to pull to the front and told someone would bring my order out. Waited about five minutes and a young man brought it out. No smile on his face pretty much threw my food at me and I said to him to have a wonderful night and holiday and he just rolled his eyes and walked inside. I'm sorry but the customer service at this Jack in the box sucks and I dont appreciate it at all. If you don't enjoy your job find another one don't take it out on the customers!!!!! read more

Very and completely inedible. Dripping with grease and 100% sure they do not use actual meat in any of their items. Made my family and I Ill after taking just a few bites. Don't get the tacos!!! read more

Clearly states on the window and online that the restaurant is open until midnight. Showed up at 11:30pm, saw a worker standing at the drive thru. Pulled up to order and no one answered. Pulled to the window, still wasn't helped. Thanks for absolutely nothing. read more

I stop here often. Service has been mediocre until 2/29/16. New employee Drey was happy, helpful, fast and enthusiastic. Food good, hot - perfect. The manager on duty even came over and asked how the food was. Great experience overall. read more

The service is good but the food is just normal fast food nothing special

So so service. Whatever happened to saying thank you? What about Hello or Good Morning? Common courtesy and friendliness go a long way. Order is usually made wrong. read more

We frequent this location quite often, usually during lunch time and have never had a problem with the food or service. Its actually been a nice experience. Everyone I've dealt with during the lunch shift has always been very nice. Recently we've decided to go to this location a few times for dinner due to it being convenient for our schedules. We visited on Sunday 10/23 and again this evening. Both times around 6:00PM. First off, the drive thru employee we had was the same person both nights and she was extremely rude. The first time this happened I couldn't even get out the rest of my order before she left the intercom, didn't repeat my order back to me, tell me my total, or displayed my order on the screen. I asked for a diet soda specifically, because I am Diabetic. I can't drink regular soda. Only to realize when I got home it was regular, luckily I can tell the difference and it didn't cause an issue aside from irritation. Tonight, was even worse. We drove through the drive thru with this same employee and the same amount of rudeness, also rushing us through our order, mind you there are only 2 cars in the drive thru. We had to have her read back our order because of the last incident we had, she responded with a sarcastic sigh before reading back our order. Which ended up being completely wrong when we got home. (A mistake of not checking before we left we wont be making again if we decide to keep coming here) The only thing correct on our order was my girlfriend's sandwich. Our tacos were cold and broken, fries were burned and incorrect, we asked for regular and curly, we both received curly burned fries, my soda ended up regular again even though we asked for diets, my girlfriend asked for vanilla in her drink and there wasn't any, and my burger had no bacon on it. Now, I can deal with some inconsistency when there's a rush, but this amount of incorrect items when there is no rush is either a result of incompetency, laziness, poor performance, or a combination of all 3, which is an issue with management. This occurring on multiple instances is unacceptable. read more

I never thought I'd review a fast food joint. After a long day at the university we wanted to catch a quick bite before we had to go back. We popped into this Jack in the Box to get the quick $3.99 chicken deal. I have NEVER seen a staff so attentive, polite, personable and geared towards top service. We ordered our meal. It was delivered to our table. The lady after wards even picked up our garbage. The boy at the counter made sure my son knew at the for future visits college kids got a discount. The place was very clean. I watched the cashiers and they made every effort to help customers in choice selection. They greeted regulars by name, helped open the door if people had hands full of bags, they helped the elderly folks get refills on the sodas. WOW...... this place knows how to do it right. read more

wow how awesome is this team i love the chicken sandwiches

Seriously the worst Jack in the Box ive been to. It started the other day when i went through the drive through and ordered a value chicken sandwich strictly no mayo and it seemed like they put extra mayo on it! I go in there again with a buddy and i order 2 orders of the 2 original tacos. One order without lettuce or taco sauce. I get my order and what do i see? Taco sauce! It looked like extra taco sauce like theh put extra mayo on my sandwich. Not only was my order screwed up my buddy ordered a number 6 and received no curly fries! Not to mention the gentleman before us had to check his order over because the cashier had charged him extra. Theyre not only bad with keeping up with theyre orders. The fountain drink machine was empty for Coca Cola. I think a soda that popular should be filled at all times considering i wanted coke and so did the guy behind me. I wasnt even greeted by the cashier or apolagized to by any employees after messing up my order and my buddies. This place isnt the cleanest either. Also the tacos gave my girlfriend food poisoning. Thanks Jack! read more