While this particular location on Glassford Hill Rd in PV is still what I'd call new I was really hoping to getting a good idea of how this location was doing or perhaps if they were past their newness phase. I was able to answer this thought rather quickly.
The store was clean and seemed like the other 5-guys locations and really should be. The restroom was ADA compliant and had enough room to safely move from your chair to the commode. (Surprisingly businesses are often claiming to be ADA compliant and by law that's true however I feel being a real ADA compliant restroom is wheelchair accessible and ones able to move from their chair to the commode etc, so I rate hard on this for just this reason. I understand this is not always possible for various reasons and I give credits for such). The men's room smelled of bleach so I'm assuming the restroom was just cleaned and appeared as so.
Pricing was a huge dissatisfaction for me. As I understand it, they don't offer a combo type of meal but rather a ah la carte kind of menu board. After ordering a cheeseburger, large fries, and a strawberry shake my order total was over $25 bucks. I was alone! Another disappointment for me is seeing a tip jar and also a tip question when using a credit card to pay your tab. I guess I'm still on the fence about tipping a fast food type of establishment verses a sit down, server, and everything type of establishment. I've yet to see the pro's of it aside spending more.
The food I ordered and received was great. No issues or surprises with missing anything but then again I was alone. I did ask for the fries to be lightly salted for sodium reasons and sadly the fries were loaded with salt. I literally took a few napkins and individually wiped salt off each fry as I could before eating it but sadly they were still was fairly salty. For my taste and liking's. Burger was seasoned ok like other locations and the condiments were average for 5-guys. Nothing stood out here as extra special and communication was minimal at best from the time I got there till the time I left.
The overall dining room was clean, accessible for wheelchairs around the entire dining area. It does seem that with such openness it does cut down of the space available for table sitting Pateron's but then again we're in the era of to-go being the way of life. If possible even having the meals delivered type culture.
I noticed something a bit different at this location that I've not seen anywhere else or should say have not noticed anywhere else and that a call ahead pickup lane. They don't take orders in it but I'm assuming they will have your app order ready to save you from going inside the store? I did not try this so I can't say with all certainty. I will give it a try in the next few days or so. I did not see a menu board right off hand.
Getting to this location is somewhat unique as you're needing to drive through the movie theater parking lot and around or if possible there is a entrance just past the store which is for the theater and soon to be appts being build. This access is directly across from Safeway along Glassford. There is no traffic control devices to assist access off Glassford.
So long story short, as per just the cost alone I'm saying it's a pass. Earning it what I feel generous 3 star. To me fast food is fast food and makes it hard to be a standout against other types of businesses. I will add a pic of my receipt when I download it from my photos. My phone and Siri both are aliening me tonight. Haha read more
