I order every week from here. Today I ordered a burger bowl and Cajun fries, reg burger. I received COLD fries, and a burger patty, cold. Why would I pay $9.00 for a patty with nothing?. I'm now done with this five guys. read more

I'm used to getting a large fry and having the extras overflowing the container into the bag, but getting my food just now makes me disappointed. A large fry and barely fills the container? Sad and feels like a waste of money.. read more

Five Guys - My "large fry" - Burgers Near Me - Prescott Valley, Arizona

I used to love being here but not no more but they close early when they're not supposed to. The fries are not cooked all the way and salty. The hamburgers are rubber. The new people are running the place. Don't know what they're doing. They're always on their phones. What happened to the old people baby come back and I will come back read more

DoorDash wildly messed up with our order and the manager on duty, Kayla, went above and beyond good customer service and remade the order for us! Outstanding! In a time where customer service seems to be a dying art, Kayla and Five Guys have given me hope! Thank you guys so much! read more

Five Guys is my favorite burger joint, love the ability to add whatever toppings I want for the same price, the burgers are juicy and tasty. The generous serving of fries, they are the bomb, best I have ever had. Love the little bit of peeling on them and cooking them in peanut oil really adds to the flavor. I think using just Idaho potatoes is a plus too, after all they do have a reputation for being the best. read more

There food is good and get it fresh to.good fries and other selections for anyone to eat

While this particular location on Glassford Hill Rd in PV is still what I'd call new I was really hoping to getting a good idea of how this location was doing or perhaps if they were past their newness phase. I was able to answer this thought rather quickly. The store was clean and seemed like the other 5-guys locations and really should be. The restroom was ADA compliant and had enough room to safely move from your chair to the commode. (Surprisingly businesses are often claiming to be ADA compliant and by law that's true however I feel being a real ADA compliant restroom is wheelchair accessible and ones able to move from their chair to the commode etc, so I rate hard on this for just this reason. I understand this is not always possible for various reasons and I give credits for such). The men's room smelled of bleach so I'm assuming the restroom was just cleaned and appeared as so. Pricing was a huge dissatisfaction for me. As I understand it, they don't offer a combo type of meal but rather a ah la carte kind of menu board. After ordering a cheeseburger, large fries, and a strawberry shake my order total was over $25 bucks. I was alone! Another disappointment for me is seeing a tip jar and also a tip question when using a credit card to pay your tab. I guess I'm still on the fence about tipping a fast food type of establishment verses a sit down, server, and everything type of establishment. I've yet to see the pro's of it aside spending more. The food I ordered and received was great. No issues or surprises with missing anything but then again I was alone. I did ask for the fries to be lightly salted for sodium reasons and sadly the fries were loaded with salt. I literally took a few napkins and individually wiped salt off each fry as I could before eating it but sadly they were still was fairly salty. For my taste and liking's. Burger was seasoned ok like other locations and the condiments were average for 5-guys. Nothing stood out here as extra special and communication was minimal at best from the time I got there till the time I left. The overall dining room was clean, accessible for wheelchairs around the entire dining area. It does seem that with such openness it does cut down of the space available for table sitting Pateron's but then again we're in the era of to-go being the way of life. If possible even having the meals delivered type culture. I noticed something a bit different at this location that I've not seen anywhere else or should say have not noticed anywhere else and that a call ahead pickup lane. They don't take orders in it but I'm assuming they will have your app order ready to save you from going inside the store? I did not try this so I can't say with all certainty. I will give it a try in the next few days or so. I did not see a menu board right off hand. Getting to this location is somewhat unique as you're needing to drive through the movie theater parking lot and around or if possible there is a entrance just past the store which is for the theater and soon to be appts being build. This access is directly across from Safeway along Glassford. There is no traffic control devices to assist access off Glassford. So long story short, as per just the cost alone I'm saying it's a pass. Earning it what I feel generous 3 star. To me fast food is fast food and makes it hard to be a standout against other types of businesses. I will add a pic of my receipt when I download it from my photos. My phone and Siri both are aliening me tonight. Haha read more

The food was fresh, quick, yummy and they didn't overload with sauce. We ordered pick up and by the time we got home, everything was NOT at all mushy. I'd recommend asking for sauces on the side if you pick up and you're worried about soggy food. read more

Not a cheap date but great burgers. The nice thing is you get everything on it for one price. Fries are the best. The people at the Prescott Ranch location are so cool. Best greasy burger in town... read more

I always loved getting a burger from 5 guys. The meat was always cooked so that the juices ran out of it. However, my last trip to 5 guys, the burger was very well done and dry. I bought it to go and discovered the problem once I got the burger home. Note to shift managers: a little more supervision please. read more

Well, I heard so much about five guys. I thought I'd give it a try so I went in today ordered the famous bacon burger with everything. Shake fries to go took it home could hardly wait. The burger was soggy as hell and the fries. Nothing to jump up and down about . to think I paid $22.59 the highest I ever paid for a burger in my life correction ,I ever paid for fast food lunch please I could've had the same meal at Burger King and paid less than $10. One suggestion one Cook to another take care with the mushrooms contains lot of water you soak my burger, moron. read more

Food is greasy, tables are dirty as are the bathrooms. The kids behind the counters are too busy to notice anything is wrong. The price is outrageous, and most people are ordering 1 patty burger and not much more. read more

Disappointing. I'm not sure if it's company wide or just this location. But the quality of the food has been underwhelming on my last 3 visits. The fries are good as always but the burgers have been super dry and every bite has gristle. I was so excited that I didn't have to drive 5 miles to get it, but this particular restaurant has been pretty mediocre so far. read more