Great customer service and nice inside dining area. We'll be coming back to this location. read more

A&W Restaurant - My Ice cream swirl was made perfect and tasted fantastic!! Coming back here - Burgers Near Me - Prescott Valley, Arizona

Always friendly staff. Fast and good food. We always get the 1/2 priced coney dogs on Tuesdays + chili cheese fries. The best!! read more

driving through town. First time eating at this restaurant and this is what I get. f*cking Gross !!! I do not recommend.Guy had a fvcking smirk on his face, that shouldve been a sign. read more

A&W Restaurant - Burgers Near Me - Prescott Valley, Arizona

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I have gotten food here a few times with several months in between thinking it would get better. It hasn't. The cheese curds and other side orders tastes fishy. I have been told that is because they use the same fryer (oil) for all of their items which to me sounds like they should not be doing that. Will not go back. read more

Oh my god!! Finally, an A&W in Northern Arizona, at least in my neck of the woods!! Now, I have not eaten at A&W since I was a child. So of course we had to try one of each item. Papa Burger, grilled/breaded chicken sliders, Sriracha cheese curds, onion rings, fries and a coney dog. Wow, tasty and delicious!! Loved the Sriracha cheese curds!! read more

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The kid working the drive through last night on 9/30 around 6pm was really nice. Friendly guy. He made eye contact and carried on a conversation. Impressive. That's what I like to see. Please recognize him. Unfortunately I did not get a name. Their double cheeseburger was excellent. Really good. Fresh and filling. Tried their apple pie shake. Amazing. Hit the spot. read more

A&W Restaurant - Delicious - Burgers Near Me - Prescott Valley, Arizona

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Should be negative 5, this place has the worst service and employees I've ever seen. They always get orders wrong and when you point it out, they give you attitude about their mistakes. The crew is always standing around joking and don't care whether they get it right. We will never go back after giving them more chances than they deserved! read more

Guy at the window was very nice. But there were 2 employees that were incredibly rude to customers and using foul language back and forth to each other. Incredibly inappropriate. I was shocked at how bad the service was. read more

Well I wish I could say I liked this stop but it will be a pass from now on. Located in a gas station complex which is very nice, this A&W needs a good scrub and window washing. Also tables need to be washed in between customers which we never saw happen. Cashier was nice and service was quick but the cheeseburger is not good and seems like processed meat. I did not eat my burger. Fries were batter fries which we don't care for either. Might be a nice stop for a root beer but that's about it. read more

A&W Restaurant - Burgers Near Me - Prescott Valley, Arizona

The spicy burger was a treat - could've been spicier but overall a good improvement on the classic burger - I don't do fries (most done in bad oils these days) but they looked good. A&W is an American staple - please support this local business! read more

The workers could be improved. One in particular at least from the night I went. Can't ask any questions apparently without being treated awful. read more

A&W Restaurant - All the different size cups that we were confused on. - Burgers Near Me - Prescott Valley, Arizona

Worst A&W I've ever ate! I got chicken tenders and one of my tenders wasn't breaded, cheese curds had no cheese inside of them and the food was cold! read more

A&W Restaurant - Non breaded chicken tender - Burgers Near Me - Prescott Valley, Arizona

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This is the worst A&W I've ever been to. Food is never hot not even warm, and the service is poor, the employees could care less about their jobs. Been there 3 times this past year hoping things would improve, but I'm done with this place. Culver's is a few miles away and well worth the the drive to a much superior meal. read more

Genius location for this franchise - the first in the area. I mean, what's better than a RBF in the middle of the afternoon? It feels decadent and might spoil my appetite for dinner, but, oh well. Love the upbeat staff at this location. They seem to really really really like their jobs which, of course, reflects well on management. read more

Food mediocre at best but something I really want to emphasize is the help. One young man clearly handling food orders in the back never seen wearing gloves and every free moment he was pulling his cell phone out of his pocket, clearly to check and send messages. Considering how dirty our cell phones are, I found it disgusting! Then, another man in the back was dressed in dirty clothing, pants all torn at the bottom and dragging along the floor as he walked. I cannot believe the owner(s) of this establishment don't enforce a dress code and expect their staff to come to work looking and conducting themselves like young professionals AND make it mandatory they wear and change food handlers gloves when preparing customers food orders. Absolutely unacceptable!!!! I'll take my business to Linda Mexico next door OR, to the new Japanese Restaurant when it opens or Toi Thai down the street. If I or my family desire burgers, we'll go someplace else--NEVER this A&W again. read more

Food was hot, made correctly and quickly. The staff brings food to your table and was kind and helpful. Wouldn't hesitate to stop here again. read more

Customer services is lacking significantly. Attempted the drive-thru last night and sadly the person taking orders was either new, uncaring, or simply not capable of "working." Worker barely said 5 words, we had to verify they received the order, and this clearly didn't make this individual happy. When we got to the window, we wanted to give them the benefit of doubt but ended up with another worker who treated us as if we were infringing on their time while it took forever to make change. Nothing like paying for rude service. Attempted this location 3x and 3x they've proven they have no idea what customer service is. No thank you. Best of luck! read more

Well, disappointed again. This is the second time I reviewed A&W. I gave up on their burger ( read previous review ) so I thought I would have a chili cheese dog...I think they forgot the chili. so little chili I could pick it up and eat it like a plain dog. Where's the chili ? read more

So this location just opened up a few weeks ago near me and I decided to give it a shot. I ordered the Chicken Tenders meal (Large) with fries and a Pepsi, along with a another side of the 3 Chicken Tenders. I checked the bag as I drove away because it felt light and of course the bag was missing the extra 3 Chicken Tender side I ordered. I pulled into the front and walked in to show her the receipt and just ask for the tenders I was missing, I am very polite and never raise my voice, I even say sorry, please and thank you when bringing up issues like this. The manager (I think) paused for a few seconds and looked at me and than said "Ill let it go this time" .... like I did something wrong? So I said, Okay.. thank you. I didn't make a big deal about it at all but all I could think was.. "How am getting blamed for this" But in their defense they are mostly young kids who seem like its their first job and just started working there so I know mistakes will be made. Also, the young man in charge of filling the orders and putting them in the bags did say he might have messed up my order and apologized and was very nice and pleasant so kudos to him for that, I told him not to worry about it at all and it happens to us all from time to time. The main reason I left a 3 star is my order was almost $18 for some of the smallest chicken tenders I have ever seen in my life.. I mean they were basically oversized chicken nuggets. Oh and also, they gave me a small order when I ordered a large meal as well. First world problems I know but A&W I am a little ashamed of how stingy you are being with your food portions, especially with these prices. Sorry for the rant but if you go to this place I would stick to a float or drink and leave it at that, unless you want to get hit in the wallet for basically no food. read more

Came here around 1830 to try the foot long chili dog. Cashier said onions is premixed so I went with it anyhow. Clearly the onion isn't "pre mixed in the chili" with it being perfectly on top. The chili itself is fantastic. As for the hot dog flavored chalk I bit into and the knife would barely cut,that was cold and seemed to be cooked from the day prior ,hard pass. Recommend staying away from this item. Also my first time going in to try it few days ago the cashier was taking orders and going behind to the kitchen area and his uniform was full of fur. Not very sanitary I must say. read more

A&W Restaurant - Foot long coney - Burgers Near Me - Prescott Valley, Arizona

Terrible terrible! Long wait at drive thru. Its more like Drive wait. Get more people that can do the job quicker. The service has gone down. read more

Got a double cheeseburger and Root Beer float and burger was ok but float was great! Also had PAPA burger and it was much better as the LTO added to the flavor!! read more

Went to the restaurant yesterday. Great food great customer service. Very clean. Management were hands on with their employees. Very impressed .We will definitely be back. read more

This is simply a fast food at a service station. People were friendly but the food was terrible... bland, no flavor. Wife ordered chicken sandwich tasted like a piece of rubber. She couldn't eat it. Highly recommend passing up on this place unless you just want a root beer. read more

Is customer service not a thing anymore? Each worker looks miserable and they take it out on the customers.

Great food no complaints here love the root beer great staff too ...nice and clean tables awesome job.

Slow service but the food made up for it. The mushroom burger is seriously finger licking good and their root beer is amazing.

A total waste of time. Very entertaining (not). I placed an order for 2 cones @ $3.99 each and paid with a $20. I got back a $1 & change. When I pointed out the mistake everyone went into panic mode. The cashier could not figure it out, the manager came over and pulled out her calculator. I had already told them what the correct amount of change should be. It was sad to see. The manager said she used the calculator because it had been a long time since she was in school. I said yea me too, I'm 75 years old. Guess there is something to be said about our education system. Now back to the icecream, I did finaly receive 2 half full cones for a little over $8. You can't make this up. read more

Worst food. Gave my whole family food poisoning for three days. Do not recommend ever eating here. The workers were caught running fingers through hair then preparing food. The T.V's were so loud on both end of the room I couldn't here any body talking. AND The workers after I asked for no cheese twice could be heard talking smack about me and the rest of the costumer's read more

We have eaten here a couple of times, and have not been disappointed. Their 3pc pub fish and chips rivals some of the restaurants in the area. They actually use cod for the filets, and they are fried to perfection. They also have cocktail sauce as a side if you aren't happy with tartar sauce. The burgers are good, as well as their hotdogs. But the best part is their signature root beer floats. They do a great job, and Jayce has been great. read more

I will never go there anymore I use to go mainly for ice cream and I went there and one of the teenage girls was making my ice cream and she was coughing and wiping her nose with her hands and never washed them and kept making my food that nasty and when I said something to the manger she kept rolling her eyes at me and try to walk away with attitude and I said something to her never go there again read more

They have items on the menu that they don't actually have. The #6 burger is 4.99 and is the size of a McDonald's 1$ cheeseburger. More then half the employees just stand around. Overpriced for what you get. Would not recommend read more

Food was ok, standard fast food. service was a disaster. The counter attendant messed up the order pretty bad, part of the order didn't arrive. The server, then the manager offered nothing in the way of apology, and made us pay for the items they didn't deliver before I could get my daughters dinner. Then I heard the crew talking crap about us. I could easily forgive messing up an order, but the employees were way sub par, even for fast food. read more

My husband and I went to the new A & W in Prescott Valley for a root beer freeze (our favorite treat) and we decided to try the fish dinner (against our better judgment because we had previously tried the chicken sliders and they were NOT good). I wish we had stuck with just the root beer freezes. We asked if they came with tartar sauce and we were told that the tartar sauce comes in the box. NO IT DOESN'T. Also requested ketchup and salt. Drive up to the window. Pay. Get our food. We check our bag. No ketchup. No napkins. No salt. We have to ask for those and we get them. We still think the tartar sauce is coming in the box. Nope. We decided to park and eat because we needed to get fuel after. We open our fish boxes (no tartar sauce in there!) and we see two TINY thin wafers of greasy fish literally not even a quarter of an inch thick and about the size of half a playing card each! The predominant taste was grease. You could barely even see the fish. The fries were good. Not quite hot enough but decent. Then comes the coleslaw. Of course no forks were included. I forgot to ask about the forks- our bad. There are literally like 12 teenage kids running around pretending to work behind the counter, and they just can't get the simple basic stuff right.. Put napkins in the bag!. So I decided I will just try a little pinch of coleslaw with my fingers, because I have no forks in my glove box and I want to see if it's any good, and it was rotten! Rancid. Well for $33 I don't want rotten coleslaw. I'm already feeling pretty ripped off about the tasteless greasy fish, sans tartar sauce. I go in, I ask for a refund at least for the portion of the $11 meal that the coleslaw would've cost and they say no....after keeping me waiting for about 10 minutes. They refund nothing! I left mad and I will never go back. And I mean I don't want to come off like I'm cheap. But $33 is a lot of money. It is really more about the principle. The fish was barely tasteable over the grease, and it was so minuscule of portion it was laughable. And then the last straw was the coleslaw and I just wasn't going to leave it and go home and be mad. I fully expected they would give me a five dollar gift certificate or a couple bucks back for serving me rancid food and I get nothing. Oh I could get another order of french fries but I really didn't want another order of french fries. I could get another order of coleslaw but I already got 2 rotten orders of coleslaw... So do I really want to give them a chance on more coleslaw? No, not really. So I'm out. I'm never going back. I will not give them any more of my money. And I suggest you guys stick to the root beer freezes and avoid the food-like items. I hesitate to classify this garbage as food. And, if you do order "food," don't expect anything to just be thrown in your bag, like napkins, forks, requested items like ketchup. Fully expect to have to check your bag for everything that you requested because chances are it will not be there. read more

I waited in drive through for 20 minutes and the order was still wrong! Make sure you count your change!

Was really disappointed my 1st trip as they were out of all sides and the food was cold but since they were new, I decided to wait a while and try again. So I went last night and there was nobody in the drive thru (should've been a red flag), about 8 employees standing around and goofing off. I get the bag, start to drive off and realize I'm missing a burger. Go inside, get the burger (which they grabbed off a rack of a bunch of pre made burger, why?). Get home and all three burgers were not made to order and were cold, fries were cold and chewy, the only plus was the cheese curds were good. read more

Ordered a single bacon cheeseburger, got home no bacon. Husband ordered a double bacon cheeseburger, no bacon. Just let me know so I don't pay for bacon. Disappointed. read more

Brand new restaurant, but they can't hear orders which are enunciated clearly to them in the drive-thru. Did not make special order burger. Did not make the order a large. Even the root beer went flat quickly. Did not replace French fries with onion rings as ordered. Wife said at least the shrimp were good. We have no plans to go back and will tell others to avoid it because even their customer service website doesn't care about jacked up orders. read more

I really like A&W. I was tickled to hear one had opened but then I read the reviews. Most were very poor and about the drive thru and the wait times. I realized that they were also very reviewing close to the grand opening date. You just can't judge a place based on the first few months. It takes time to put working procedures in place, shake out the staffing issues and get a rhythm going. So we went today. No wait in the dining room. 9 minutes from order to hand off. (We ordered the chicken tenders) Clean Friendly I found the batter to be over salted and the fries got cold pretty fast. (Personal preference: so hot they burn the tongue) However, hubby was happy. I like this brand of tea. He got root beer. There did seem to be an unusually large number of employees but heck, I don't have to pay them and if they are gettin' it done...hurrah. read more

There hamburger are great I heard his name is zak! He so good he could work at the krusty krab